Microsoft Intune Reviews

Name: Microsoft Intune
Brand: Microsoft
Rating: 4 (206 reviews)

Vendor: Microsoft

4.1 out of 5

206 reviews
93% willing to recommend

3,514 followers

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What is Microsoft Intune?

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

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Microsoft Intune is the #1 ranked solution in top Remote Access solutions, #1 ranked solution in top Enterprise Mobility Management (EMM) solutions, #1 ranked solution in top Unified Endpoint Management (UEM) solutions, #1 ranked solution in top Microsoft Security Suite solutions, and #2 ranked solution in top Configuration Management solutions. PeerSpot users give Microsoft Intune an average rating of 8.2 out of 10. Microsoft Intune is most commonly compared to Microsoft Defender for Endpoint: Microsoft Intune vs Microsoft Defender for Endpoint. Microsoft Intune is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 25% of all views.

Helped 801,394 peers since 2012

Featured reviews

Gaurav Chandola

Senior Associate Specialist at a financial services firm with 1,001-5,000 employees

Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

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Mike Sanlon

CTO at Sojitz Logistics Corporation of America

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success. Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors. Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment. Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data. The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes. Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall. It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment. Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device. Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors. I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly. Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security. Intune has helped reduce the risk of security breaches in our organization. We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune. Intune has helped consolidate vendors.

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Prateek Agarwal

Manager at a tech company with 201-500 employees

I like * all the security features it has * the graphical user interface, which is very smooth. * the fact that it is very easy to understand * the integration with other applications. There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way. You can adjust your security policies and any other rules with the solution and apply them to specific groups or specific users. Overall, it is a highly customizable and easily manageable solution. Integration with Microsoft applications like Microsoft Office, Microsoft Dynamics, and 365, is very smooth. As far as MS applications go, it is a very good solution to work with. Microsoft Endpoint Manager is a solution for every organization that is using Microsoft applications or Azure, whether on-premises or in the cloud. It is a well-suited application for those environments. We are also using Conditional Access along with the rule-based features. We apply them to specific users in a group so that they can't access particular user data, such as column-based or tab-based data. It can be hidden from those specific users in the groups. Conditional Access can be used to allow or block access to on-premises data based on policies. When we use Conditional Access, it is typically a combination of device compliance policies so that only the compliant devices can access or exchange data between the sources and destinations. Permission Management is a part of Conditional Access. It is very transparent and very easy to use. Within a few clicks, you can easily configure which devices you want to permit and which devices you want to deny, whether it is for Amazon S3 or Google cloud. Because we are using Microsoft Azure, we are typically working with Microsoft SQL Server, Microsoft Office 365, Dynamics, et cetera. But it works well with all applications. That is helpful because we do not want compatibility issues. For example, if there is a compliance policy in the organization, you can allow specific mobile devices into an application so that only a specific group of users can access it. The rest of the users can't access it as there might be confidential data there. You can implement that with Conditional Access policies.

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Microsoft Intune mindshare

Product category:

As of September 2024, the mindshare of Microsoft Intune in the Unified Endpoint Management (UEM) category stands at 42.2%, down from 45.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Aug 7, 2024

Valuable Features

Microsoft Intune's standout features include Autopilot, device compliance and configuration policies, integration with Azure, and mobile device management. Users appreciate its ability to remotely manage, lock, and wipe devices, enforce security policies, and push software updates. The central dashboard for compliance and policy management, integration with Microsoft 365 and Microsoft Defender, and ease of deployment and setup are highly valued, particularly for remote work environments.

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."
"The automatic patching is the most valuable feature of Intune."
"The automatic patch management feature in the Intune Suite is helpful."

Room for Improvement

Microsoft Intune needs improvement in reporting, deployment complexity, macOS support, user interface, and integration with third-party applications. Challenges include policy execution delays, high licensing costs, and limited flexibility. Users find the dashboard overly technical and support response times lacking. Enhanced security features, better handling of custom applications, streamlined configuration processes, and improved training options are necessary. Compatibility issues with non-Microsoft devices and the need for real-time updates are also notable concerns.

"Setting up Intune Autopilot can be a little complicated."
"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."
"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."

ROI

Using Microsoft Intune businesses have seen financial benefits such as cost savings, reduced operational tasks, and freed resources, leading to lower maintenance needs. Many reported significant returns on investment, including lowered security costs, decreased dependence on additional services, and increased efficiency. Businesses also noted that time savings and improved security measures further enhanced the value of Intune. Some saw up to 50-60% savings in costs and resources by utilizing this tool properly.

Pricing

Microsoft Intune's pricing is generally seen as reasonable, especially when bundled with Office 365 E3 or E5 licenses. Many users appreciate the included features without extra costs, but some find standalone licenses costly. Pricing varies depending on user or device-based licensing and additional features. While some prefer monthly subscriptions, others have yearly or multi-year agreements. Enterprise Mobility + Security (EMS) packages often include Intune, adding value for large organizations managing multiple devices.

"Microsoft licenses are costly."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"Microsoft Intune is not cost-effective as a standalone product."

Popular Use Cases

Microsoft Intune is primarily used for mobile and endpoint management, ensuring security and compliance. Organizations use it to remotely manage devices, deploy software, enforce policies, and protect data on laptops, desktops, mobile devices, and tablets. The tool facilitates application deployment, operating system updates, conditional access, and monitoring. Microsoft Intune helps businesses maintain security protocols, manage device configurations, and enhance mobile device security within cloud environments.

Service and Support

Users report that Microsoft Intune customer service is responsive and helpful. Support teams resolve issues quickly and provide clear guidance. Some users find the documentation thorough and easy to understand. Others highlight positive interactions with knowledgeable support representatives. Complaints include occasional difficulty in reaching specific support personnel and sporadic delays in response times. Users generally appreciate the access to a robust support system for technical assistance.

Deployment

Initial setup of Microsoft Intune is generally straightforward, although experiences vary. Some find it easy with good documentation and cloud-based simplicity, while others encounter complexity due to business requirements, hybrid environments, or extensive customization needs. Deployment durations range from a few days to several months, influenced by factors like organization size, specific configurations, and integration requirements. Intune's maintenance demand is typically low, mostly handled by Microsoft, but some organizations may need to manage policy configurations and updates.

Scalability

Users appreciate Microsoft Intune's high scalability, highlighting its ability to manage numerous devices efficiently. Many mention seamless integration with other Microsoft services, easing mass deployment. Users frequently note the platform's flexibility in scaling from small businesses to large enterprises. Comments stress impressive support for various device types and operating systems, proving it adaptable to different environments. Some users mention minor challenges during scaling but find them manageable with proper setup.

Stability

Based on user feedback, Microsoft Intune is highly stable and reliable. It consistently performs well without crashes or downtime, ensuring smooth operation. Users appreciate its dependable security features and seamless integration with other Microsoft services. It helps manage devices effectively, offering robust control and monitoring capabilities. Intune also scales well, handling large numbers of devices efficiently, making it suitable for various enterprise environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Intune Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

25%

Computer Software Company

12%

Financial Services Firm

Government

Manufacturing Company

University

Healthcare Company

Retailer

Construction Company

Energy/Utilities Company

Insurance Company

Comms Service Provider

Non Profit

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Legal Firm

Hospitality Company

Transportation Company

Outsourcing Company

Performing Arts

Recreational Facilities/Services Company

Pharma/Biotech Company

Logistics Company

Consumer Goods Company

Compare Microsoft Intune with alternative products

Learn more about Microsoft Intune

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

Ensure devices and apps are compliant with your security requirements.
Rapidly deploy and authenticate apps on all company devices.
Remotely access devices to troubleshoot issues or to remove data from them.
Generate reports for all devices in the system.
Monitor the way users access and share information to protect company information.
Set rules and configure settings on personal and organization-owned devices to access data and networks.
Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

Configure apps to run with specific settings enabled.
Update existing apps that are already on the device.
See reports on which apps are used and monitor their usage.
Selectively wipe organization data from apps.
Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

Microsoft Intune was previously known as Intune, MS Intune, Microsoft Endpoint Manager.