NetIQ Identity Manager Reviews

Name: NetIQ Identity Manager
Brand: OpenText
Rating: 4.0 (18 reviews)

4.0 out of 5

18 reviews
87% willing to recommend

1,125 followers

What is NetIQ Identity Manager?

NetIQ Identity Manager delivers a complete, yet affordable solution to control who has access to what across your enterprise both inside the firewall and into the cloud. It enables you to provide secure and convenient access to critical information for business users, while meeting compliance demands.

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NetIQ Identity Manager is the #9 ranked solution in top User Provisioning Software and #17 ranked solution in top Identity Management (IM) solutions. PeerSpot users give NetIQ Identity Manager an average rating of 8.0 out of 10. Based on the analysis of the 18 most recent NetIQ Identity Manager reviews, the overall sentiment is positive, with a sentiment score of 6.9. NetIQ Identity Manager is most commonly compared to SailPoint Identity Security Cloud: NetIQ Identity Manager vs SailPoint Identity Security Cloud. NetIQ Identity Manager is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

NetIQ Identity Manager

November 2024

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Featured reviews

SYAMSUL SALAM

Solutions Architect at Pos DIgicert Sdn Bhd

The solution is used to manage SSO and login for internal applications The product enables detailed user management. The product is easy to use. Our users found it easier than Microsoft Identity Manager. The solution must add more configurations. There are different types of user identity in…

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it_user216567

Network Engineer with 501-1,000 employees

No, and we're currently scaling towards 40+ drivers and 120,000+ identities and it just keeps working. I know of big environments where they fan out changes to a second vault and from there fan out to the connected systems. This, however, is because of the level of complexity of what the university wants to achieve, not because the product itself can't handle it. Also, this is a million+ identity vault.

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GustavoAbaurre

IAM Specialist at a tech services company with 11-50 employees

The initial deployment of the environment typically takes about a day to a day and a half to install and configure all the servers. Integrating applications can vary, with easy and well-documented integrations taking around 40 hours, while more complex ones may take up to 80 hours or more. However, integration with applications can vary in complexity, depending on their documentation and APIs. We prioritize integrations based on customer needs, starting with HR systems and adapting to their specific requirements for user configuration. Typically, a deployment team consists of up to four people, depending on project size, with expertise in operating systems and integration. For ongoing management and maintenance, at most two people are required to monitor servers, and integrations, and address any issues that arise.

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NetIQ Identity Manager mindshare

Product category:

As of November 2024, the mindshare of NetIQ Identity Manager in the User Provisioning Software category stands at 4.4%, down from 5.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

User Provisioning Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

NetIQ Identity Manager is valued for its Role-Based Provisioning, event-driven architecture, real-time synchronization, and flexibility in connecting multiple data sources. Users appreciate the detailed tracing, integration with external systems, password synchronization, and ease of implementation. The self-service capabilities, automated provisioning, and the lack of a user limit enhance usability. Its innovative, AI-driven event-based system reduces reliance on programming. Users find it more intuitive than other systems, providing immediate, reliable results.

"NetIQ does not have a limit on the number of users."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."

Room for Improvement

NetIQ Identity Manager documentation is lacking. Users find its interface outdated and difficult to configure, with installation challenges on Windows. The system's integration abilities are limited, and role management features are basic. There's a need for a unified interface, cloud options, and simpler installation. Additionally, talent familiar with the platform is scarce, necessitating more accessible training and support. Integration with Active Directory is crucial, and ease of use for smaller companies is desired.

"The vendor must provide an easier console for configuring things for smaller customers."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."

ROI

Pricing

NetIQ Identity Manager's pricing varies based on factors like licenses or service models, integration needs, and user count. Enterprises report implementation costs between €150,000 and €300,000, with annual licenses around €10,000 for 120,000 identities. Despite flexible pricing from Micro Focus, licensing can be expensive, especially per connector. Organizations note ROI through provisioning efficiency but advise reviewing contracts for clarity. Some find it cost-effective, especially for large-scale use, despite potential customization charges.

"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
"The solution is quite affordable."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."

Popular Use Cases

Companies primarily use NetIQ Identity Manager for provisioning accounts and managing access. It integrates with systems like Active Directory, ServiceNow, Oracle, PeopleSoft, and Office 365 to streamline user provisioning and access control. It supports directory and password synchronization, role-based access control, and identity management. Some organizations utilize it for single sign-on and login management, while others focus on compliance management. The application is also used in training for career development in cybersecurity and IAM.

Service and Support

Customers rate NetIQ Identity Manager's service as varying, with some citing lack of experience needing it. Technical support is generally effective but inconsistent, experiencing both quick turnarounds and long delays. Issues like lack of local support and slow responses in complex cases are mentioned. While some find support knowledgeable, others rely on community or external partners for assistance. The response time for resolutions is often highlighted as needing improvement, affecting user satisfaction.

Deployment

NetIQ Identity Manager's initial setup is generally straightforward but varies in complexity based on the environment. IT expertise is often necessary for successful integration, particularly with HR systems and custom configurations. Improvements have simplified installation, yet customizing to meet complex needs remains challenging. Setup duration and complexity depend on customer requirements and system knowledge. Organizations emphasize the need for trained personnel to manage installations and configurations effectively.

Scalability

NetIQ Identity Manager's scalability is praised for handling large environments efficiently, with universities and organizations scaling to millions of users. Some highlight issues with flexibility and high costs. Bulk operations, like account uploads, show room for improvement. Others note that it scales well with optimized integration rules and can connect to numerous systems. Despite the occasional concern with vertical scalability, its ability to support massive user bases is evident, earning it high ratings from users.

Stability

NetIQ Identity Manager is regarded as stable, earning ratings of seven to eight out of ten. Users experience occasional bugs and quirks, particularly with eDirectory and Windows servers, though quick patches are usually available. Despite these issues, many describe it as one of Novell's most stable offerings, reliable once deployed, though implementation can be challenging. Heavy usage might require additional resources. Users express reliance on NetIQ Support for resolving stability anomalies.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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