Service and Support
Okta Customer Identity's support is often praised, with many noting responsiveness and effectiveness. Some users mention excellent experiences, especially with assigned customer success managers. Availability via multiple communication channels like email and phone is highlighted. Conversely, a few find initial response times lacking without escalation. Resources and a helpful knowledge base contribute positively. Some rely mainly on internal systems but acknowledge Okta's support when needed, reflecting a generally positive impression.
Deployment
For many, Okta Customer Identity's initial setup is straightforward and simple, often likened to following instructional videos. While some find the process easy and quick, others experience challenges when integrating with their own portals. Guidance is available online, facilitating the setup for those with development knowledge. It is often found to be intuitive and manageable, especially for administrators, though organizational complexities may affect the experience.
Scalability
Many express Okta Customer Identity's ease in scaling, especially for cloud deployment, highlighting its adaptability for large user bases. While some face challenges with app integrations, users appreciate its cross-domain functionality and emphasize its critical role in authentication. The service contracts vary with user count, and adaptation depends on specific needs and resources.
Stability
Okta Customer Identity is praised for its stability, with users noting it to be reliable, having minimal bugs, and achieving a 99.9% uptime. Some challenges occur, requiring interaction with support, but are infrequent. Users experience occasional notifications hinting at issues, but incidents affecting their users were short-lived, mostly lasting a few hours. Despite some reporting an increase in outages, entities consistently label Okta as stable, rating its stability between eight and nine out of ten.
