OpenText SiteScope Reviews

Name: OpenText SiteScope
Brand: OpenText
Rating: 3.8 (25 reviews)

3.8 out of 5

25 reviews
92% willing to recommend

2,141 followers

What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #41 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.6 out of 10. Based on the analysis of the 25 most recent OpenText SiteScope reviews, the overall sentiment is positive, with a sentiment score of 7.9. (Among the highest in the category). OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 32% of all views.

Helped 816,660 peers since 2012

Featured reviews

Christopher M Cook

Senior Service Analyst at Exelon

In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution.

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Nuno-Carvalho

Senior Consultant at Timestamp ITM

Technical support for SiteScope needs a lot of improvement. The support team can be slow to respond and often lacks the necessary expertise, leading to delays and repetitive questions. They also request too many logs and information, making the support process challenging. Unfortunately, this issue isn't unique to SiteScope but extends to other products as well. I would rate the support as a three out of ten.

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John Boake

Senior monitoring engineer at Fiserv

We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location. We've had it for quite a while, and I've never done an upgrade on it, but from what I understand, the upgrades are not as straightforward as you would think. I know that we've run into some issues related to porting the database through different versions. So, it's a slow slog. The process has been longer than expected. I don't like its licensing because you have to license it by individual licenses.

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OpenText SiteScope mindshare

As of November 2024, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.6%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Last updated Nov 25, 2024

Valuable Features

Valuable features of OpenText SiteScope include agentless monitoring, comprehensive toolsets for infrastructure monitoring, seamless integration with other tools, and user-friendly management. Users appreciate its scalability, ease of deployment, and flexibility in creating custom monitors. It offers a range of ready-made templates, robust alerting, and extensive API support. SiteScope's ability to monitor various protocols and technologies without additional installations is highly regarded, providing detailed insights into system health and performance.

"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."
"Instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient."
"The most valuable feature of SiteScope is its infrastructure monitoring."

Room for Improvement

OpenText SiteScope's improvements should focus on simplifying setup, refining dashboards, and enhancing integration capabilities. Its licensing structure is considered costly and complicated. The platform should enhance scalability, offer comprehensive transaction tracking, and support new technologies like Kubernetes. API functionality and out-of-the-box cloud integrations require enhancement. Uniform interfaces, better support, and improved documentation are necessary. Agentless monitoring complicates remote monitoring due to multiple open firewall ports. A more reliable database repository instead of log repository is recommended.

"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"It should improve its integrations with various tools, especially service management tools."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

OpenText SiteScope has multiple licensing options: point-based and endpoint/node licensing. It's deemed expensive, with costs potentially reaching $2,000,000 annually, particularly for organizations already using Micro Focus products. Some users have expressed concerns about the pricing scheme, noting it's complex and often bundled with other Micro Focus tools. Although considered easy to set up, some recommend exploring alternatives due to better cost-effectiveness offered by open-source solutions and evolving technology requirements. Pricing improvements are suggested.

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

Organizations primarily use OpenText SiteScope for infrastructure and application performance monitoring. It provides agentless monitoring of system resources, network devices, database queries, and ensures application availability. Many use its features to monitor servers, logs, and network bandwidth, leveraging pre-defined templates for databases, Active Directory, and other environments. It plays a crucial role in managing environments in sectors like healthcare and government, assisting in proactive performance management and alerting.

Service and Support

OpenText SiteScope's customer service and support is mixed. Users report varied experiences, with some finding the support team responsive and helpful, rating it well, while others encounter slow response times and insufficient expertise. Documentation quality receives positive mentions. Some users rely on forums or self-diagnosis due to perceived inefficiencies. Support satisfaction depends on the complexity of issues, with higher escalation levels offering better assistance. Ratings fluctuate from satisfactory to needing improvement, based on specific cases.

Deployment

OpenText SiteScope's initial setup is generally described as straightforward, easy, and quick, often completed within hours. While initial deployment is manageable, challenges might arise with ongoing management, hardening, and monitor provisioning, particularly when customization is needed. Installations might require administrative server access, and upgrading can be complex. Despite potential challenges, many find it simple to configure, teach colleagues, and achieve high reliability without relying on an external database.

Scalability

Many find OpenText SiteScope scalable, handling tasks across numerous servers with ease. Some mention needing improved scalability options besides horizontal growth. While some haven't encountered limits, others note constraints tied to infrastructure. Users range from support engineers to monitoring teams. OpenText SiteScope's grouping feature enhances manageability. It's utilized in sectors like banking and telecom for medium to large enterprises, maintaining performance under high demand despite some concerns about scalability enhancements.

Stability

OpenText SiteScope is generally described as stable by many, yet some users face issues such as false alerts and compatibility with Windows servers via SSH. A few mention memory leak concerns in earlier versions, rectified by automatic recycling. Several praise its performance without bugs or crashes, while some highlight occasional stability challenges in complex environments. Despite specific hurdles, many rate its stability highly, considering it among the more robust options available in its portfolio.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

32%

Manufacturing Company

17%

Computer Software Company

11%

Government

Real Estate/Law Firm

Healthcare Company

Insurance Company

Educational Organization

Retailer

Energy/Utilities Company

Media Company

Recruiting/Hr Firm

Legal Firm

Logistics Company

Comms Service Provider

Wholesaler/Distributor

Transportation Company

University

Construction Company

Outsourcing Company

Pharma/Biotech Company

Hospitality Company

Compare OpenText SiteScope with alternative products

Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.