Pega Platform Reviews

Name: Pega Platform
Brand: Pega
Rating: 4.1 (81 reviews)

Vendor: Pega

4.1 out of 5

81 reviews
91% willing to recommend

2,927 followers

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What is Pega Platform?

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

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Pega Platform is the #1 ranked solution in top Business Rules Management solutions, #2 ranked solution in top Process Automation solutions, #3 ranked solution in BPM Software, #6 ranked solution in top Rapid Application Development Software, and #7 ranked solution in top Low-Code Development Platforms. PeerSpot users give Pega Platform an average rating of 8.2 out of 10. Based on the analysis of the 81 most recent Pega Platform reviews, the overall sentiment is positive, with a sentiment score of 7.3. (Among the highest in the category). Pega Platform is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Pega Platform vs Informatica Intelligent Data Management Cloud (IDMC). Pega Platform is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Helped 816,406 peers since 2012

Featured reviews

Balaji Choda

Architect at American Express

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Balaji Choda

Architect at American Express

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Pega Platform mindshare

Product category:

As of November 2024, the mindshare of Pega Platform in the Business Process Management (BPM) category stands at 5.7%, down from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

Key learnings from peers

Last updated Nov 16, 2024

Valuable Features

Pega Platform's most valuable features include case management, rapid prototyping, a user-friendly interface, low-code development, and robust integration services. Users appreciate its adaptability, API functionalities, and dynamic workflows, allowing seamless adjustments and efficient implementations. Its enterprise-level capabilities, including decision-making, digital process automation, and AI-driven functionalities, are highly regarded. Users highlight the ease of creating tailored workflows and integration with various systems, enhancing automation and customer engagement. The platform's no-code architecture contributes to speed and flexibility.

"The technical support from Pega is very low, rating a one or two out of ten."
"While there may be stability issues, they are minimal."
"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

Room for Improvement

Pega Platform needs improvements in user interface, cloud availability, and integration options. Licensing costs are high, and upgrades are time-consuming. The platform's complexity demands experienced users, and there is a need for better technical support. RPA features are immature, requiring enhancements for automation efficiency. Documentation and training resources should be more accessible. AI capabilities and performance optimizations could enhance its competitiveness in the market. Furthermore, increased modularity and support for microservices are desired.

"The technical support is very low, rated at a one or two out of ten."
"There is a lack of support and community presence in the country, leading to challenges in finding developers."
"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

ROI

Users of Pega Platform express increased satisfaction due to quicker solutions and time-saving automation, leading to greater efficiency and reduced costs. It helps improve internal processes and customer service, showing improved call handling and revenue outcomes. ROI varies based on context but financial institutions report substantial returns, credited to expedited market time and reduced manual task efforts. Industry-wide adoption and enhancements in version upgrades suggest further cost reduction and improved ROI for customers.

Pricing

Enterprise buyers evaluating Pega Platform often find licensing and setup costs high compared to competitors. Pricing models vary, including per user and per case, with yearly fees influenced by user count and use cases. The platform's features justify its cost, but SMEs may find it expensive. Cloud options reduce setup complexity, suitable for smaller firms. While large companies benefit from extensive features and ROI, cost remains a consideration, with flexibility required for different business needs.

"The product pricing is considered reasonable compared to other solutions in the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

Popular Use Cases

Pega Platform is primarily utilized for business process management, case management, and automation across various industries such as insurance, banking, healthcare, and government. It supports workflows, customer onboarding, claims management, HR automation, and underwriting. Organizations leverage its low-code capabilities for digital transformation, process orchestration, and real-time reporting. Pega's integrations facilitate enterprise application development, decision-making, and customer experience management, streamlining operations in sectors like finance, telecom, and public services.

Service and Support

Pega Platform's customer service and support receive mixed feedback. Some rate the service highly, citing experienced and responsive staff. Others mention delayed response times, often blaming resource limits and specific challenges. Support tends to be better for standard inquiries, with quick resolutions for critical issues but slower handling of unique or complex matters. There's notable improvement in recent times, especially with cloud integration, but some users feel customer service could enhance responsiveness and knowledge depth.

Deployment

Users found Pega Platform's initial setup to vary in complexity. Cloud deployment is often easier, with many finding it fast and straightforward. On-premise setups are generally more complex, requiring skilled administrators for successful execution. Deployment time ranges from minutes to several months, depending on the project's scale and chosen infrastructure. The flexibility in setup options, especially cloud-based, contributes to a generally positive experience, though on-premise implementations demand more expertise and time.

Scalability

Pega Platform is widely recognized for its scalability, supporting a broad range of users and industries. Many users highlight its ability to handle thousands of concurrent users effectively, adapting to various business needs. While some encountered challenges related to system integration and performance optimization, the platform's robust architecture allows for both horizontal and vertical scaling, accommodating increased demands with strategic hardware planning. The platform's load-balancing capabilities further enhance its scalability, making it suitable for large-scale deployments.

Stability

Pega Platform's stability is generally dependable, with positive feedback emphasizing its robust case management and suitability for cloud and on-premise environments. Frequent users report reliability, though occasional issues arise with complex tasks or high usage. Some experience technical glitches, especially during system upgrades or with certain browsers. Regular updates enhance performance, and expert management is critical. Various users rate its stability between seven to nine out of ten, indicating its trustworthiness in handling business operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pega Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

Real Estate/Law Firm

Educational Organization

Comms Service Provider

Non Profit

University

Construction Company

Media Company

Outsourcing Company

Legal Firm

Logistics Company

Transportation Company

Wholesaler/Distributor

Performing Arts

Pharma/Biotech Company

Hospitality Company

Wellness & Fitness Company

Marketing Services Firm

Recreational Facilities/Services Company

Compare Pega Platform with alternative products

Learn more about Pega Platform

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega Platform was previously known as Pega BPM, Pegasystems, SmartBPM, PegaRULES.

Pega Platform customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement