PRTG Network Monitor Reviews

Name: PRTG Network Monitor
Brand: Paessler GmbH
Rating: 4.1 (100 reviews)

4.1 out of 5

100 reviews
91% willing to recommend

4,237 followers

What is PRTG Network Monitor?

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

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PRTG Network Monitor is the #5 ranked solution in best Network Monitoring Tools, #6 ranked solution in Infrastructure Monitoring tools, and #8 ranked solution in top Cloud Monitoring Software. PeerSpot users give PRTG Network Monitor an average rating of 8.2 out of 10. Based on the analysis of the 100 most recent PRTG Network Monitor reviews, the overall sentiment is positive, with a sentiment score of 6.9. PRTG Network Monitor is most commonly compared to Datadog: PRTG Network Monitor vs Datadog. PRTG Network Monitor is popular among the midsize enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 53% of all views.

Helped 816,406 peers since 2012

Featured reviews

Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

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Omar_Jaimes

Cybersecurity Architecture Manager at Data Warden

The technical support services could be better. The service operation center also needs to be improved. Users need to buy the more expensive licenses if they expect to be able to scale. We would like to see more advanced features. It would be great if they can help us exclude some protocols if you want to configure some scripts.

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Mokhamad Wahidin

ICT Department Headquarters at Bridgestone Corporation

The operations dashboard is only available in PRTG's enterprise version, but I wish it could be accessed in the standard licensing. It would also be nice if PRTG had templates for dashboard monitoring, software monitoring, etc. It can help me set up a dashboard because now we don't have a template from PRTG, so we need to create one from scratch.

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PRTG Network Monitor mindshare

Product category:

As of November 2024, the mindshare of PRTG Network Monitor in the Network Monitoring Software category stands at 4.3%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

PRTG Network Monitor is valued for its rapid deployment, intuitive interface, cost-effectiveness, real-time monitoring, robust alerting system, and ease of setup. Users appreciate its flexibility, compatibility with varied technologies, scalable design, and customizable sensors. Its mobile and desktop apps enhance accessibility, while its lightweight remote probes and broad sensor library efficiently support network and server monitoring. Dashboard features help visualize data, and excellent vendor support ensures a reliable experience.

"PRTG Network Monitor is easy to set up. Within a few minutes, it is operational."
"PRTG Network Monitor is easy to set up."
"Every monitoring session features similar capabilities."

Room for Improvement

PRTG Network Monitor requires enhancements in several areas: template and map management, application and distributed monitoring, GUI and report complexity, and licensing costs. Users also express the need for better integration with cloud services, improved sensor performance, and more advanced dashboards. The desktop app and mobile app are criticized for being sluggish, while technical support and training resources are seen as needing improvement. Automation, security features, and scalability are additional areas suggested for improvement.

"PRTG Network Monitor needs to enhance network performance monitoring. Moving towards observability, similar to what Datadog offers, could be beneficial."
"PRTG Network Monitor needs to enhance network performance monitoring."
"The technical support from PRTG needs significant improvement."

ROI

PRTG Network Monitor provides a strong return on investment by reducing downtime and saving time. Users appreciate its cost efficiency and immediate alerts for server issues, allowing proactive resolutions. Many note cost savings from avoiding additional hires and decreasing reliance on external services. While its financial benefits are hard to quantify, users agree on significant time and cost savings. The tool's affordability and effectiveness help small and large offices alike manage resources efficiently.

Pricing

PRTG Network Monitor offers flexible pricing based on the number of sensors, with options ranging from 100 free sensors to thousands in premium packages. Users find it cost-effective for simple setups, though costs rise with complexity. Licensing is straightforward and perpetual for sensors, but can become expensive in large-scale environments. Compared to competitors, PRTG is considered reasonable, though pricing models may vary significantly, especially with newer subscription plans. Deployment bundles simplify setup without hidden costs.

"PRTG Network Monitor is cheap."
"The pricing is reasonable for the features provided."
"I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price."

Popular Use Cases

Their primary use case of PRTG Network Monitor is for comprehensive network monitoring, including uptime and resource tracking. They utilize it to supervise servers, network equipment, and connectivity across multiple sites worldwide. The tool is essential for monitoring bandwidth, performance, and network traffic flows, ensuring service availability, and detecting infrastructure issues. They deploy PRTG across data centers and cloud environments to maintain visibility of critical systems and manage alerts efficiently.

Service and Support

PRTG Network Monitor customer service is generally helpful, though hindered by time zone differences. Many users rarely contact support because the tool is intuitive. When reached, support is responsive but can vary in speed and helpfulness. Technical support is often accessed via email with a notable knowledge base available online. Some users experience communication issues, and improvements like remote sessions are suggested. Despite challenges, users appreciate quick responses and problem resolution.

Deployment

PRTG Network Monitor's initial setup is consistently described as straightforward and fast. Many users report installation within minutes to a few hours. They appreciate the intuitive process, often guided by prompts or wizards. While technical knowledge can be beneficial, many find setup manageable without prior training. Some mention a brief challenge with network configurations and sensor focus. Users highlight the ease of setup for small and large environments, emphasizing PRTG's strong out-of-the-box performance.

Scalability

PRTG Network Monitor demonstrates high scalability, with remote probes and clustering enabling growth. Users find it easy to add sensors and licenses, managing large infrastructures effectively. Some face hardware and license limitations, affecting performance. Larger environments may require careful planning and hardware consideration. Remote probes aid expansion across data centers, accommodating network growth. Cost considerations arise when scaling, but PRTG adapts well to various business sizes, supporting extensive configuration and efficient network management.

Stability

Many users find PRTG Network Monitor stable, experiencing minimal downtime. Some had issues when exceeding recommended sensor limits, but stability improved after adjustments. A few reported occasional self-inflicted server crashes or minor performance glitches. Most praise its reliability, noting consistent patches and updates, while some mention needing to reboot periodically for upkeep. Larger deployments require more resources or adherence to best practices. Ratings generally range from seven to ten for stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our PRTG Network Monitor Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Government

Financial Services Firm

Manufacturing Company

University

Comms Service Provider

Healthcare Company

Retailer

Real Estate/Law Firm

Energy/Utilities Company

Construction Company

Insurance Company

Legal Firm

Media Company

Wholesaler/Distributor

Outsourcing Company

Non Profit

Performing Arts

Hospitality Company

Consumer Goods Company

Recreational Facilities/Services Company

Transportation Company

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Learn more about PRTG Network Monitor

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

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PRTG Network Monitor customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank