PRTG Network Monitor Reviews

Name: PRTG Network Monitor
Brand: Paessler GmbH
Rating: 4.0 (99 reviews)

4.0 out of 5

99 reviews
91% willing to recommend

4,236 followers

What is PRTG Network Monitor?

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

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PRTG Network Monitor is the #5 ranked solution in best Network Monitoring Tools, #6 ranked solution in Infrastructure Monitoring tools, and #8 ranked solution in top Cloud Monitoring Software. PeerSpot users give PRTG Network Monitor an average rating of 8.0 out of 10. Based on the analysis of the 99 most recent PRTG Network Monitor reviews, the overall sentiment is positive, with a sentiment score of 6.9. (Among the lowest in the category). PRTG Network Monitor is most commonly compared to Veeam Data Platform: PRTG Network Monitor vs Veeam Data Platform. PRTG Network Monitor is popular among the midsize enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 53% of all views.

Helped 815,854 peers since 2012

Featured reviews

Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

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Omar_Jaimes

Cybersecurity Architecture Manager at Data Warden

If you want to grant access for clients to the MSP service provider, you can use this solution. For example, if the client wants to monitor the net flow and net flow traffic with PRTG, you can analyze this traffic for them If you have a problem with your slow network, you can get visibility on…

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Mokhamad Wahidin

ICT Department Headquarters at Bridgestone Corporation

We are using PRTG to monitor networks, applications, and databases like Oracle Database or SQL Database. Now we plan to use PRTG for IT aggression management. Though it's not suitable, I think we can also use PRTG for operations monitoring. We will make a dashboard in PRTG and use it to control…

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PRTG Network Monitor mindshare

Product category:

As of November 2024, the mindshare of PRTG Network Monitor in the Network Monitoring Software category stands at 4.3%, down from 5.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Nov 1, 2024

Valuable Features

PRTG Network Monitor excels with rapid deployment, ease of use, and scalability. It's highly intuitive, supports diverse metrics, and boasts customizable alerting. Users appreciate its cost-effectiveness, flexibility, and robust monitoring capabilities. Integration with multiple systems, frequent updates without disruption, and rich sensor options enhance value. The dashboard is clear and actionable, while versatile remote probes and a quick learning curve boost efficiency. Notifications and reporting features are highly rated, supporting proactive infrastructure management.

"Every monitoring session features similar capabilities."
"PRTG Network Monitor is user-friendly and offers flexible alerting systems."
"The solution has excellent redundant features."

Room for Improvement

Users suggest improvements for PRTG Network Monitor in areas such as template management, map and dashboard flexibility, and enhanced application monitoring. They also request better mobile apps and more affordable licensing options. Users express a desire for advanced features in cloud services integration, improved notification settings, and greater scalability. The software's sensors and reporting capabilities are noted as needing enhancements, while the desktop app could benefit from performance and user interface updates.

"The technical support from PRTG needs significant improvement."
"PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses."
"When you email the support team, they take three to seven days to respond and resolve simple issues."

ROI

PRTG Network Monitor is affordable and offers quick returns by saving time and money. It notifies users of potential issues, allowing proactive problem-solving and reducing downtime. It provides significant value without requiring extensive manpower. Organizations have benefited by not needing additional staff, which increases cost-effectiveness. Though some find measuring returns challenging, many acknowledge a decrease in downtime costs. Users appreciate the tool's efficiency and quick return compared to other solutions.

Pricing

PRTG Network Monitor offers flexible pricing with licenses ranging from $1,600 to $16,000 on a perpetual basis, with annual maintenance costs common. While affordable compared to competitors like SolarWinds or ManageEngine, its cost can escalate with larger deployments. The free version includes 100 sensors, and additional sensors or features incur extra charges. Larger enterprises value the inclusive nature of the bundled package, but small businesses often find costs restrictive. Pricing is generally well-regarded, though recent model changes have seen increases.

"PRTG Network Monitor is cheap."
"The pricing is reasonable for the features provided."
"I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price."

Popular Use Cases

The primary use case for PRTG Network Monitor involves monitoring network uptime, resources, and infrastructure, including servers and networking equipment. Users employ it for tracking server performance, network traffic, and bandwidth, monitoring both local and remote sites. It is critical for maintaining connectivity, assessing service availability, handling alerts, and ensuring optimal resource utilization. Many organizations also utilize it for infrastructure health checks and performance diagnostics across varied environments.

Service and Support

PRTG Network Monitor support generally receives mixed feedback. Many underscore its responsiveness and helpfulness, especially through email, forums, and knowledge base resources. Some note quick responses and effective solutions, while others express dissatisfaction with wait times and email-only communication. Despite these issues, numerous users report rarely needing support due to the product's ease of use. Time zone differences reportedly impact response times, as support operates primarily during European business hours.

Deployment

Users found PRTG Network Monitor's initial setup straightforward and quick, often taking minutes to a few hours. Many praised its ease, emphasizing its simplicity and intuitive interface. Some noted the need for clear planning and understanding of the terminology. Auto-discovery features simplified device configuration, while others appreciated wizard-driven installation. A few faced minor challenges with complex environments or during uninstallation. Generally, it was regarded as user-friendly, even for non-technical individuals.

Scalability

PRTG Network Monitor provides extensive scalability, allowing users to expand monitoring capabilities easily. With options for remote probes and clustering, it accommodates both small and large networks. It manages up to 10,000 sensors effectively but may involve manual setup. Users note potential resource strain at higher capacities, but hardware upgrades and additional licenses help maintain performance. The system integrates well with existing infrastructures, offering flexible monitoring across multiple environments.

Stability

Users report that PRTG Network Monitor generally exhibits strong stability, being reliable and functioning well without frequent issues. Many find it stable, running continuously for extended periods with minimal maintenance, though some note crashes linked to specific configurations or exceeding capacity. Updates are frequent, maintaining performance. While most feedback is positive, a few mention issues with high probe counts or during upgrades, suggesting potential areas for improvement.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our PRTG Network Monitor Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Government

Financial Services Firm

Manufacturing Company

University

Comms Service Provider

Healthcare Company

Retailer

Energy/Utilities Company

Real Estate/Law Firm

Construction Company

Insurance Company

Legal Firm

Media Company

Wholesaler/Distributor

Non Profit

Outsourcing Company

Performing Arts

Hospitality Company

Consumer Goods Company

Recreational Facilities/Services Company

Transportation Company

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Learn more about PRTG Network Monitor

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

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PRTG Network Monitor customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank