Service and Support
SAP Signavio Process Manager's customer service and support are generally considered effective. Users report fast, competent technical support with prompt responses. Local capabilities are expanding, complementing the primary support from Germany. Feedback suggests responsive service, proactive follow-ups, and satisfaction with resolved issues. Some mention room for improvement in integration guidance and follow-up on tickets. Technical challenges can arise, and response times vary, but many users are pleased with the support experience, even on crucial dates like Christmas Eve.
Deployment
Initial setup of SAP Signavio Process Manager is straightforward and quick, with many finding the transition from other tools seamless. Users appreciate the browser-based nature, simplicity in configuration, and minimal IT involvement required. Some needed training and support due to previous systems, but integration and maintenance generally ran smoothly. Deployment times varied, but many reported completing it in just days or weeks, while a few required additional resources for complex configurations.
Scalability
SAP Signavio Process Manager demonstrates impressive scalability, as many users successfully increase licenses and user access across various departments. Numerous organizations have expanded from initial small user bases to larger numbers, finding no significant issues with performance. As cloud-based software, it easily adapts to growing demands, enticing many departments and businesses to incorporate it into regular processes. With its ability to support extensive user engagement, SAP Signavio facilitates efficient scalability, despite some feedback on costs.
Stability
SAP Signavio Process Manager demonstrates exceptional stability. Many report no downtime, crashes, or significant issues, attributing any slowdown to external factors like server location or internet connection. Some encounter occasional performance hiccups, typically after updates or during high-demand periods. Despite minor bugs or short-lived outages, users largely rate stability highly, often between seven and ten out of ten, showing a strong consensus on its reliability and consistent performance.