Sophos Email Reviews

Name: Sophos Email
Brand: Sophos
Rating: 4.1 (31 reviews)

4.1 out of 5

31 reviews
96% willing to recommend

What is Sophos Email?

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes.

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Sophos Email is the #2 ranked solution in top Office 365 Protection solutions and #10 ranked solution in top Email Security solutions. PeerSpot users give Sophos Email an average rating of 8.2 out of 10. Sophos Email is most commonly compared to Microsoft Defender for Office 365: Sophos Email vs Microsoft Defender for Office 365. Sophos Email is popular among the small business segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 831,020 peers since 2012

Featured reviews

Adeyemi Adedokun

Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,

There has been issues when I have interacted with the support in the past, especially regarding technical issues. I have found them responsive for basic queries, but when I have raised issues for complex issues, there is a delay in the response from the support team. During the initial setup, when I faced challenges, the support team took a lot of time to address the issue and escalate it to the required personnel. In another issue raised, I was trying to confirm the status of a domain name. The support team was not able to help me out and provide with the necessary information. I suggest that there should be improvement in the support team towards handling such complex issues and technical concerns.

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NaveedAli

Senior manager IT infrastructure at Machine Learning 1 Limited ·

Sophos gives you a feature set to manage your on-premises firewall on the cloud. I just integrated my on-premises firewall into the cloud, and I can manage the tool through the cloud as well if needed. I recommend using Sophos Email as a proxy. For email gateways, I advise choosing mature products with rich feature sets, like Trend Micro or CrowdStrike. The solution's integration with other tools is very simple. I easily integrated Sophos Email with my Active Directory. My organization needs a WAF with a limited feature set, which we use through Sophos. Purchasing additional WAF will be costly, but I get sandboxing and WAF features free of cost with Sophos, which is included in the license. Overall, I rate the solution a seven out of ten.

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Jaffar Ali

Director Technical Services at TechnoBIZ

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

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Sophos Email mindshare

Product category:

As of January 2025, the mindshare of Sophos Email in the Email Security category stands at 2.6%, down from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Security

PeerAnalyst reports

Type	Title	Date
Category	Email Security	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download
Comparison	Sophos Email vs Microsoft Defender for Office 365	Jan 17, 2025	Download
Comparison	Sophos Email vs Proofpoint Email Protection	Jan 17, 2025	Download
Comparison	Sophos Email vs Cisco Secure Email	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Defender for Office 365	4.2	15.4%	97%	47 interviews Add to research
Darktrace	4.1	N/A	94%	77 interviews Add to research

Valuable Features

Sophos Email offers strong security with features like anti-malware, ransomware protection, sandboxing, and AI-driven threat detection. Users appreciate its ease of deployment, management simplicity, and effective spam filtering. It provides inbound and outbound filtering and integrates well with cloud services and other Sophos products. Valuable features include encryption, user-friendly interface, and comprehensive threat intelligence. Spam protection and phishing detection are highly regarded, along with stability and advanced filtering for organizational safety. Pricing is considered fair.

"I would recommend Sophos Email to both end-users and other entities that want to protect their emails."
"Endpoint and server protection are very effective."
"The anti-spam functionality of Sophos Email is good."

Room for Improvement

Sophos Email requires improvements in several areas, including security, technical support, and spam filtering. Users experience challenges with email protection due to compatibility issues and slow response from support. The interface is difficult to navigate, and phishing email detection needs enhancement. Integration with third-party RBLs could be beneficial, and pricing is considered expensive. Initial setup is complex, and performance issues like false positives and setup difficulties are highlighted, especially in cloud environments.

"Email installation could be more user-friendly so that it can be done without involving the partner."
"Email installation could be more user-friendly so that it can be done without involving the partner"
"The tool has some performance issues and bugs, making it an area where improvements are required."

ROI

Sophos Email delivers significant returns by effectively enhancing security and data protection, which leads to increased efficiency and notable cost savings. Users report a marked reduction in unsolicited emails, strengthening security across their operations. Sophos Email is particularly crucial for those with government contracts due to its enhanced security features. Its implementation has reduced the need for additional staff and improved key metrics, making it worth the investment without needing specific financial quantification.

Pricing

Enterprise buyers find Sophos Email pricing relatively fair, with options for both perpetual and subscription licenses. The licensing is generally considered affordable, though some users find it somewhat expensive compared to competitors. Payment plans can be yearly or monthly, with further discounts available for larger user volumes. Despite varying opinions, most consider Sophos Email to offer good value for its security features, balancing costs with comprehensive protection. Some partners may increase prices to cover their margins.

"The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
"The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
"Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years."

Popular Use Cases

Businesses primarily use Sophos Email for email security, scanning for viruses, and providing protection against phishing and spam. It acts as an email gateway, filtering inbound and outbound traffic, safeguarding both on-premise and cloud servers. Organizations deploy it to secure platforms like Office 365 and Microsoft Exchange, employing AI for threat detection and prevention. Many leverage Sophos Email to protect sensitive information and prevent malware, using its capabilities for seamless and efficient email communication.

Service and Support

Sophos Email's customer service and support are mixed. Users note that while the service is accessible via multiple channels, it often requires booking time for assistance. The speed and responsiveness vary, with some users experiencing delays. Some rate the support positively, while others feel it could be faster and more knowledgeable, especially for complex issues. A dedicated response team offers faster assistance, though this might incur extra costs. Ratings range from satisfactory to above average.

Deployment

Users generally find Sophos Email's initial setup straightforward and easy, particularly when deploying on public cloud platforms. The process often takes only a few hours but varies based on infrastructure complexity and third-party integrations. Some report needing additional technical knowledge and encountering minor challenges with configuration, while others highlight the ease of deploying without installation due to its cloud-based nature. Typically, deployment involves minimal personnel and straightforward integration with existing systems.

Scalability

Sophos Email is highly scalable, suitable for various business sizes. Organizations report flexibility in scaling from several to thousands of users. It performs well with cloud servers, yet scalability can be cost-dependent due to licensing. While effective for email security, some users face technical challenges, like server maintenance and policy management. Feedback varies, with many rating scalability favorably, though others note limitations in specific applications. Small to medium-sized businesses appreciate its adaptability.

Stability

Sophos Email demonstrates strong stability, consistently described as reliable and free of bugs or glitches. Users report no crashes or freezes, maintaining dependable performance for daily operations. Ratings predominantly range from seven to ten out of ten, indicating high satisfaction. Some feedback suggests the need for updates to enhance performance. Overall, Sophos Email is praised for its stable functionality and effectiveness in managing extensive email activity, making it a fundamental tool for many users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos Email Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Retailer

Comms Service Provider

Financial Services Firm

Educational Organization

Government

Real Estate/Law Firm

Construction Company

Hospitality Company

Wholesaler/Distributor

Media Company

Outsourcing Company

University

Non Profit

Insurance Company

Energy/Utilities Company

Legal Firm

Performing Arts

Consumer Goods Company

Recreational Facilities/Services Company

Security Firm

Logistics Company

Compare Sophos Email with alternative products

Learn more about Sophos Email

With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive information.

The solution is easy to deploy and manage, with a user-friendly interface and centralized control. Sophos Email offers seamless integration with popular email platforms, ensuring uninterrupted communication while maintaining security.

With its comprehensive features and proactive approach, Sophos Email is a reliable choice for organizations looking to enhance their email security.

Sophos Email was previously known as Sophos Email Security.