Spiceworks Reviews

Name: Spiceworks
Brand: Spiceworks
Rating: 3.9 (47 reviews)

3.9 out of 5

47 reviews
86% willing to recommend

1,587 followers

What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

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Spiceworks is the #11 ranked solution in top IT Asset Management solutions, #17 ranked solution in top Help Desk Software, and #40 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Spiceworks an average rating of 7.8 out of 10. Based on the analysis of the 47 most recent Spiceworks reviews, the overall sentiment is positive, with a sentiment score of 7.2. Spiceworks is most commonly compared to Zabbix: Spiceworks vs Zabbix. Spiceworks is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 817,354 peers since 2012

Featured reviews

Hassan Zia

IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks. Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.

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Fernando Cezario

Level 2 Support at Tigs

One area of improvement is the user-friendly interface for the website. With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. Previously, Spiceworks required server installation for enterprise use. Now, Spiceworks promotes its own cloud solution through the RCM, which is both good and bad. While I preferred the old, on-premise version, the current cloud option requires less technical expertise for deployment. However, I'm unsure if everyone is comfortable with this transition, and it's a significant factor in our continued use.

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Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Spiceworks mindshare

Product category:

As of December 2024, the mindshare of Spiceworks in the IT Infrastructure Monitoring category stands at 0.5%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Last updated Dec 2, 2024

Valuable Features

Spiceworks boasts valuable features such as a free and easy-to-use help desk and ticketing system, comprehensive network inventory tracking for hardware and software, and excellent monitoring capabilities. It integrates well with Active Directory and provides detailed reporting and compliance tracking. Users appreciate the large IT community, customizable interface, printer monitoring, and remote equipment inventory. Spiceworks is praised for its modular design, ease of use, and numerous integrations, simplifying IT management tasks.

"It was easy to integrate Spiceworks with our existing setup."
"The solution is easy to use and easy to manage."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

Room for Improvement

Spiceworks needs improvement in its monitoring tools, ticketing system, and inventory management. Users find the performance lacking with large scale deployments and experience slowness and bugs. Login and authentication features need refinement. The reporting tools and network mapping are limited. The user interface is not intuitive or visually appealing. Users express a desire for more automation, better device discovery, and integration capabilities, and the need for enhanced scalability and hardware compatibility.

"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"The GUI must be improved."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

ROI

Spiceworks offers a high ROI due to its free nature, minimizing expenses to mainly time spent on setup and training. Its efficiency boosts and proactive issue identification lead to customer satisfaction and stability. Use of older servers and minimal maintenance contribute to its effectiveness. However, while monetary returns are high, it is challenging to quantify them due to the absence of initial cost. Online resources and events like Spiceworld help maximize benefits.

Pricing

Spiceworks is widely recognized for being free to use, making it an attractive option for small to medium-sized businesses. Licensing and setup costs are minimal, with the main expense potentially being incurred by larger enterprises requiring extensive deployments. Community support is provided at no cost, although an ad-free experience incurs charges. With easy customization, it serves as an effective and low-cost IT support solution, especially beneficial for startups or organizations looking to optimize service desk processes.

"The tool is cheap."
"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."
"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

Popular Use Cases

Spiceworks is utilized for asset management, network and infrastructure monitoring, and managing IT tickets. Teams globally use it for inventory and IT asset information, while service desks leverage it for logging tickets and fixing issues. It's used for documenting, monitoring services, and tracking network activities. IT teams use it for managing computers, routers, switches, and IP addresses. It's widely used across different industries and teams for inventory system management and helpdesk activities.

Service and Support

Spiceworks customer service is highly rated, often described as exceptional, knowledgeable, and responsive. Many rely on their vibrant community forums for assistance, finding them active and helpful. Some mention the lack of direct support options, preferring a paid alternative. Technical support receives praise for its responsiveness and technical expertise, though some issues remain unresolved. Users appreciate the community-based support system for providing timely solutions, making it effective for a free service.

Deployment

The initial setup of Spiceworks is commonly described as straightforward and easy. Many find it user-friendly and requiring minimal assistance. Some users manage to complete installation quickly, though configurations like email settings may present challenges. Spiceheads and the knowledge base offer help with network issues. It's possible to deploy Spiceworks without professional training, suitable even for IT teams with basic experience. Despite some individual difficulties, the setup primarily meets expectations with ease.

Scalability

Stability

Spiceworks generally shows good stability, though larger installations can slow down and require maintenance. Most users report few problems, but everyone agrees scalability issues arise with larger databases, and memory leaks cause occasional restarts. Third-party add-ons sometimes affect reliability. Some encountered local server issues, while others found increased RAM helped. Spiceworks performs solidly for most, but there's consensus that enhancements for better stability are needed to compete with other alternatives.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Spiceworks Buyer's Guide for additional reliable information.