TeamViewer Reviews

Name: TeamViewer
Brand: TeamViewer
Rating: 4.3 (87 reviews)

Vendor: TeamViewer

4.3 out of 5

87 reviews
91% willing to recommend

2,717 followers

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What is TeamViewer?

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

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TeamViewer is the #4 ranked solution in top Remote Access solutions and #6 ranked solution in top Virtual Meetings solutions. PeerSpot users give TeamViewer an average rating of 8.6 out of 10. TeamViewer is most commonly compared to Microsoft Intune: TeamViewer vs Microsoft Intune. TeamViewer is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 831,020 peers since 2012

Featured reviews

Rich Mayo

Owner at Sensible Solutions Inc.

Speed and performance have been addressed. I know there was a security blip a few years ago and they now do the extra authentication, which I appreciate and clients appreciate. I haven't had the contact TeamViewer in so long. When I originally started with TeamViewer, they didn't prompt the user to log the details of the connection. You'd have to manually go back into the TeamViewer Manager and log your comment, after you had closed it. Then you'd go back into TeamViewer, go to that connection and assign a comment to it, which I would sometimes forget to do, especially if I was jumping from call to call to call. I sent in a feature request asking them to add the prompts and I'm sure other people sent in the same feature request. They did that many years ago.

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Felician (Felix)Farcutiu

Technical Support for Commercial Theater Division at a media company with 51-200 employees

You are limited with the regular TeamViewer. You have don't have sound. You cannot transfer things. It has been a long time (years) since I used the regular version. In the beginning, you will need a bit of adaptation to use the solution. This is normal. For example, if you are switching to a car with the wheel on the left to a car with the wheel on the right, you will need a bit of adaptation. Even now, we have customers who will not allow us to connect to them because of security sensitivity, e.g., military departments for clients. They will send us pictures or we can talk with somebody onsite, then we need to ask them questions. However, this process is long. It's costly also because of the time spent. Instead of spending 30 minutes, we will spend two to three hours for the same thing. A feature that they could add is chat with sound to talk.

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Jason Miller

Application Engineer at AirTies

TeamViewer shows you what is on the desktop of the target machine. The two features that I use the most are getting onto a desktop, so I can access it, and File Transfer. Quite often, we need put new firmware out there across the network or I need to get logs from a device. So, I log into different PC and just use File Transfer to move stuff back and forth. There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town. It does have screen recording, which is a cool feature that I have only used twice. It has been pretty easy to use. It probably does more things than I know that it can do, so it's probably even more robust than I think. What I do use it for, it is a piece of cake to use. They changed a couple of menu options between versions 13 and 14.

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TeamViewer mindshare

Product category:

As of January 2025, the mindshare of TeamViewer in the Remote Access category stands at 16.9%, down from 17.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

PeerAnalyst reports

Type	Title	Date
Category	Remote Access	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download
Comparison	TeamViewer vs Microsoft Intune	Jan 17, 2025	Download
Comparison	TeamViewer vs Microsoft Remote Desktop Services	Jan 17, 2025	Download
Comparison	TeamViewer vs Workspace ONE UEM	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	3.7%	93%	234 interviews Add to research
Microsoft Remote Desktop Services	4.0	15.7%	86%	77 interviews Add to research

Valuable Features

The most valuable features of TeamViewer are remote desktop access, ease of use, file transfer, multi-monitor support, and performance on slow internet connections. It also supports meetings, training, and collaboration with screen sharing and control options. Users appreciate its simple installation, secure connections, and small footprint. The pilot and augmented reality features enhance support tasks. TeamViewer effectively facilitates troubleshooting, remote assistance, and real-time remote control, making it a preferred choice for many.

"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"It is easy to use and has a pretty good UI."

Room for Improvement

TeamViewer’s error messages need improvement for troubleshooting. Users face challenges with the subscription model, documentation, and interface clutter. Enhancements are needed for authentication, feature integration, pricing, and mobile support. Adding voice and chat features could be beneficial. Occasionally, connections fail or lag, and installation processes could be smoother. More modern UI and security updates are suggested. Improved connectivity, flexibility, and support for various operating systems are also desirable.

"The product's expensive nature is an area of concern where improvements are required."
"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."

ROI

TeamViewer has saved time and money by reducing the need to travel for troubleshooting, increasing efficiency and billing hours. It allows access to remote computers easily, providing quick support and increasing productivity significantly, sometimes by 400%. Users have noted savings of thousands of dollars and enhanced ability to support multiple connections concurrently. It offers great value despite its cost and makes remote assistance seamless.

Pricing

Enterprise TeamViewer users experience varied pricing and setup costs. Annual subscriptions range from $700 to $2,000 per license, with users acknowledging the need for the free version trial before purchase. Many find the solution reasonably priced compared to competitors like LogMeIn and ShareConnect. However, high cancellation fees and contract terms receive criticism. Licensing benefits include a stable platform and corporate plans allowing multiple users. Pricing could always be lower, but users appreciate the product’s value.

"TeamViewer is very pricey. You have to sign up for a yearly subscription."
"The solution's pricing is reasonable."
"I used the free version of TeamViewer."

Popular Use Cases

TeamViewer is primarily used for remote technical support, accessing various machines, screen sharing, managing desktops, and troubleshooting networking issues. Organizations use it on Windows and Mac devices to connect globally for resolving problems, supporting clients, and conducting meetings. It also facilitates remote access for staff working from different locations, enabling quick technical support and collaboration among teams.

Service and Support

TeamViewer's customer service and support generally receive positive feedback. Users find them responsive, knowledgeable, and helpful. Many report prompt answers and successful issue resolutions, with some rating support as excellent. Only a few users experienced slower responses. Several users have not needed or used the support, indicating a reliable performance of the software. Some users interacted with support sparingly but found it efficient and effective when needed.

Deployment

Users found TeamViewer's initial setup straightforward and quick, often taking only a few minutes. Installation processes were described as simple, with minimal technical support needed. Many highlighted that installation was easy to deploy across multiple devices and environments. Some found install times ranged from five to ten minutes, while larger deployments took longer but were still manageable. Only a few noted minor complexities, particularly when dealing with different software versions or multiple devices.

Scalability

TeamViewer is highly scalable, with users ranging from small teams to large organizations using it effectively. Users favor its ability to support numerous devices and concurrent users. Some mention enterprise-level scalability and ease of support across various platforms. There are minor concerns about managing a large number of devices, but overall, most report no significant issues with scaling and endorse expanded usage as needed. Teams find it dependable despite higher costs compared to free alternatives.

Stability

TeamViewer has shown high stability and performance, with minimal issues such as occasional crashes or glitches. Users find it reliable, secure, and easy to maintain. Instances of network-related problems are rare, and it's often trouble-free once set up. Many users appreciate its solid performance, noting its stability over various environments and updates. Though there are occasional minor issues, it's predominantly stable and dependable for most users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TeamViewer Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

Government

University

Retailer

Educational Organization

Comms Service Provider

Healthcare Company

Real Estate/Law Firm

Construction Company

Media Company

Energy/Utilities Company

Insurance Company

Outsourcing Company

Legal Firm

Non Profit

Wholesaler/Distributor

Hospitality Company

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Pharma/Biotech Company

Logistics Company

Consumer Goods Company

Sports Company

Aerospace/Defense Firm

Marketing Services Firm

Engineering Company

Compare TeamViewer with alternative products

Learn more about TeamViewer

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."