TeamViewer Reviews

My main use case for TeamViewer Business is to connect remotely to end users who are working from different locations.

I have one specific application that is hosted on a particular workstation, and each team needs to access it on a periodic basis for a limited time. In that case, we have installed TeamViewer and gave access to the team so that whenever they want to access the particular workstation or the application, they can access it with TeamViewer.

We usually use TeamViewer Business to connect to end users since we are working for the IT support team, and we require a remote application or a tool that could easily solve end-user issues.

The best features that TeamViewer Business offers include the remote session as well as the in-house chat that it has.

TeamViewer Business can be integrated with different tools, making it easy for us to access any end-user laptops or any particular applications with the security compliances that we use. The transferring of files as well as the remote session has specific credentials or passwords that we use to connect, which is beneficial for a particular user instead of sharing it with multiple users.

TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.

I think the pricing could have been improved, as smaller organizations like us usually need a low-cost tool. If it were more affordable, that would be beneficial for small-scale companies.

My experience with pricing, setup cost, and licensing was great since we were very new to the tool and did not have an idea of what pricing we could get. However, we did get a better deal, but it can be improved a lot for a small-scale company.

I have been using TeamViewer Business for a year now.

TeamViewer Business is stable for our organization, and there is no downtime.

TeamViewer Business is scalable and can grow with our organization's needs because it is used in larger environments and can be integrated with different multi-tools to help the IT support teams perform better.

Until now, I have not contacted the customer support for TeamViewer Business because there have been no issues.

Before using TeamViewer Business, we were using AnyDesk, but we changed it because of security compliance issues and wanted a subscription-based solution.

The reason we opted for TeamViewer Business is because of the security and compliance. A simple installation of an application usually takes ten to fifteen minutes, but when we connect with TeamViewer Business, we can do it in a minute, or usually, we can install it in a five-minute timeframe.

After opting for TeamViewer Business, we have reduced the TAT of resolving issues. If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe, significantly reducing the TAT that we have opted for.

We did not evaluate other options, but we were using AnyDesk before we opted for TeamViewer Business.

My advice to others looking into using TeamViewer Business is to primarily look after their use case and what they actually need. Based on that, they can opt for different remote tools. For us, TeamViewer Business has helped and provided a good option to use, which is why it has been beneficial.

I would like to express my gratitude, as TeamViewer Business has helped us perform better, which is my ideal thing that I wanted to mention. I provided a review rating of eight for TeamViewer Business.

My main use case for TeamViewer Business is to connect to a server and apply patches, as it provides direct access to the server when connected, which is the primary goal of using TeamViewer Business.

I use TeamViewer Business for servers, laptops, and thin client configurations, needing access to help customers work with Active Directory and set up policies.

It is a powerful tool that allows me to access any device anywhere and take control of the device itself.

I recall a specific time I used TeamViewer Business to resolve an issue when I was working from North Africa and the server was in France. The only way to patch that server was by connecting via TeamViewer Business, as local engineers in that area did not have the necessary knowledge to run the patch.

One of the best features TeamViewer Business offers is the ability to restart units when needed, which is mandatory at the end of work, allowing me to perform patches, repairs, and program installations with ease.

TeamViewer Business has strong security with encryption and two-factor authentication, which makes it impressive in terms of security without needing to worry about security breaches.

It works on multiple platforms including Windows, macOS, Linux, and mobile.

TeamViewer Business has positively impacted my organization by helping us resolve critical issues within the four-hour SLA contracts we have with clients, avoiding penalties associated with delays.

When customers have issues and call the company, taking control of the unit saves a significant amount of time, reducing resolution from approximately 30 minutes to 10 or 15 minutes, resulting in satisfied clients since the issue is quickly resolved.

TeamViewer Business can improve in terms of price and the complexity of licensing, which is a drawback, especially for smaller teams or casual users due to frequent license changes and forced upgrades.

I have used TeamViewer Business for five years.

TeamViewer Business is stable.

Before choosing TeamViewer Business, I evaluated another option called AnyDesk.

My advice for others looking into using TeamViewer Business is to proceed, as it is a powerful solution that helps with client satisfaction and allows for effective technical support to resolve issues within a good SLA, making clients feel comfortable and informed throughout the process.

I would rate this product a 9 out of 10.

My main use case for TeamViewer Business is providing support to remote clients and users whenever they need troubleshooting for their PCs when they experience problems.

When someone's PC is not working well, I connect with the client remotely, access their PC, and troubleshoot to identify where the problem is.

I primarily use TeamViewer Business for support purposes. I have not extensively explored other functionalities for PCs and phones because that falls outside my job description.

The best features TeamViewer Business offers include the ability to easily navigate to someone else's mobile phone if they have an issue and remotely access it, along with the ease of use, which is one of the strongest aspects of the platform.

Both the interface and the connection speed specifically make TeamViewer Business easier to use compared to other remote connection tools.

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them. This has improved business operations because efficiency leads to smooth business flow and increased productivity.

I believe TeamViewer Business could be improved in several areas.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business.

Improving security and compliance would be valuable improvements to the platform.

I have been using TeamViewer Business cumulatively for approximately one and a half years.

TeamViewer Business is stable on some scale, though it has limitations regarding granular access control for different users in an organization.

In terms of scalability, a single user can connect to multiple devices, but only one session at a time. On a scale of 1 to 10 regarding scalability, I would give it a 6.

TeamViewer Business customer support is excellent. I would rate the customer support a 9 on a scale of 1 to 10.

Positive

Previously, I have used AnyDesk and Teams, which were my solutions at my previous workplace.

TeamViewer Business was already deployed when I came to the company, so I cannot provide much detail on the initial setup.

I evaluated other options before choosing TeamViewer Business, including Teams, AnyDesk, and RDP. I prefer TeamViewer Business over these alternatives.

Definitely, we have seen a return on investment with time saved and fewer employees needed because you do not need a lot of office space since some employees are working remotely. In case they have troubleshooting issues, you just need to connect an instance and help them troubleshoot.

I would tell others looking into using TeamViewer Business to go for it. My overall review rating for TeamViewer Business is 8.

My main use case for TeamViewer Business is conditional; I use it when the client demonstrates a need for support via TeamViewer. TeamViewer Business is an excellent application for our business because our clients are elderly and older. TeamViewer is very easy to use, which is why I rely on it. I do not have any unique scenarios; I simply resolve problems for my clients.

The best feature in my experience with TeamViewer Business is TeamViewer Host. TeamViewer Host is an excellent category because when I use a new system, I install it for my client and I put my own password and my own ID. This is very useful for us, and if clients are elderly and do not understand any application, I manage without any confirmation via TeamViewer Host.

Using TeamViewer Business saves my time because my users are not on our premises; they are in different locations, which is much better for managing my time. Saving time is not an expense as well. My time is very important and useful. TeamViewer Host and TeamViewer are good for managing time-saving.

Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer. That is important because my clients need problems resolved, and time is very important.

I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better.

I have been using TeamViewer Business for approximately two to three years.

My experience with customer support for TeamViewer Business is good; I have needed help from their support team before. Currently, I use it because I am an expert in TeamViewer and I use my own knowledge.

Positive

I switched to TeamViewer Business from a different solution because I see TeamViewer is much better at understanding my clients' needs, and my work is very important to avoid wasting my time.

Before TeamViewer Business, I used AnyDesk, but AnyDesk is not as useful as TeamViewer Business.

My experience with the pricing, setup cost, and licensing for TeamViewer Business is good; it is a very affordable price.

I have not measured any specific outcomes such as time saved or increased client satisfaction since I started using TeamViewer Business; I do not have many clients, only approximately 10 to 20 clients. I think it is much better to save time and increase client satisfaction.

I did not evaluate other options before choosing TeamViewer Business because I used AnyDesk, but my clients did not understand the features of AnyDesk; that is why I chose TeamViewer Business.

My advice for others looking into using TeamViewer Business is to ask colleagues, business partners, and clients to use TeamViewer Business because it is very useful, very great, very good, and communicates very fast with remote communication. I already recommend this to everyone.

I have no additional thoughts about TeamViewer Business. I give this review a rating of 10.

My main use case for TeamViewer Business is assistant headless. In an assistant headless scenario, I help a customer or a partner who needs assistance, so they contact us to assist and make assistance.

TeamViewer Business offers excellent simplicity, which is very easy to use. The connection process is a particular part of TeamViewer Business that stands out as especially easy to use.

TeamViewer Business has positively impacted my organization because it saves time. It saves time because I don't have to go to the customer's place to make some connections or some configurations; I can make it remote and very easy.

It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful.

TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers.

The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.

I have been using TeamViewer Business for four years.

Most of the time, TeamViewer Business is stable.

TeamViewer Business's scalability is bad because it's very expensive.

The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.

Neutral

I have used different solutions before TeamViewer Business; specifically, I have used AnyDesk, RustDesk, Comodo, VNC, and RDP. I use TeamViewer Business because it makes the configuration for the customer quite simple and it's quite comfortable.

Before choosing TeamViewer Business, I evaluated other options like RDP, VNC, and AnyDesk; more or less, AnyDesk is a very good solution and a direct competitor of TeamViewer Business. At that time, it was okay; we were also testing RustDesk.

The installation is quite easy, but the price is quite a problem most of the time.

I can't share any relevant metrics on return on investment with TeamViewer Business.

My advice for others looking into using TeamViewer Business is to test it; that is the trick. You have a solution, you test it, and if it works for you and your necessities, you can choose it; otherwise, you're losing your time. My rating for this review is 7.

My main use case for TeamViewer Business is for accessing computers of clients to perform maintenance and debug issues.

For example, I access a client's computer, identify a software problem, access the software, and fix the bug.

In my opinion, the best feature TeamViewer Business offers is the ability to access client computers with very high speed.

The remote access is very fast, and I do not experience any problems with the speed of access.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

Since using TeamViewer Business, I have noticed less downtime because clients do not need to wait extended periods for bug fixes. TeamViewer Business allows us to resolve issues very quickly.

I really appreciate the security aspect of TeamViewer Business.

TeamViewer Business is performing very well at the moment and I do not see additional things to improve.

I have been using TeamViewer Business for two years.

In my experience, TeamViewer Business is stable, and I do not encounter problems with the program going down or similar issues.

The scalability of TeamViewer Business is easy to manage, as the people responsible for TeamViewer can contact TeamViewer and add more users very easily.

I have never used customer support for TeamViewer Business, so I cannot provide feedback on this aspect.

Negative

I used another solution called AnyDesk, but many people recommended TeamViewer, and I prefer TeamViewer Business at the moment.

I did not evaluate other options before choosing TeamViewer Business. I prefer TeamViewer Business and will continue to use it.

I advise others looking into using TeamViewer Business to use it because it performs very well. I rate this product 10 out of 10.

My main use case for TeamViewer is remote support, which I typically use for assisting clients with technical issues. I find it useful to share additional insights about my main use cases and examples of remote sessions I have conducted with TeamViewer.

The best features that TeamViewer offers include its ease of use and reliable remote control support, which stand out for me. TeamViewer's features such as file transfer, security, and mobile access are impressive and contribute significantly to its functionality.

TeamViewer has positively impacted my organization by improving the way our team communicates and enhancing our efficiency. I have noticed reduced downtime and saved a significant amount of hours, showcasing the improvements I have seen with TeamViewer.

I believe there are aspects of TeamViewer that could work better, particularly in the integration of various tools. Enhancements related to integration, reporting, and user interface would be beneficial.

I have been using TeamViewer for an extended period.

In my experience, TeamViewer has been stable and reliable.

The scalability of TeamViewer has been impressive and adaptable to our changing needs.

I have had positive experiences reaching out to TeamViewer customer support and receiving assistance.

I previously used a different solution and switched because TeamViewer offers better functionality and support.

I have seen a return on investment as I have saved both money and time through the use of TeamViewer.

My experience with the pricing, setup cost, and licensing of TeamViewer has been straightforward and reasonable.

Before choosing TeamViewer, I evaluated other options, but none met my needs as thoroughly.

My main use case for TeamViewer Business at my college is remote access. For remote access in my daily work, I usually assist users that are not on my site, so I remote to their computers or laptops and assist with technical issues. TeamViewer Business is also used across my organization for remote access.

Remote monitoring helps me in my role as it monitors performance, application, operating systems, networking, patch management, deploying updates, patching devices, asset management, tracking hardware, software, and device details, along with Endpoint Protection.

The Enterprise scale feature is something I would like to use in TeamViewer Business. TeamViewer Business has impacted my organization positively as it makes our job easier and quicker for us to resolve calls. I have noticed that response time and our SLAs are reached faster, so it has had a positive impact on our SLA.

TeamViewer Business does a lot in the enterprise part and has many features that can be used in big organizations. TeamViewer Business is able to assist on the network side, monitoring, security side, and remote side, making it a good platform and solution to use.

I have no additional thoughts about TeamViewer Business at this time.

I have been using TeamViewer Business for five years.

TeamViewer Business is stable in my experience.

TeamViewer Business handles growth in my organization well, as it is easy to scale up when I need to add more users or devices.

The customer support for TeamViewer Business is good, and we have no complaints.

We previously used AnyDesk before TeamViewer Business. We decided to switch because of the pricing, as we needed to save.

I have seen a return on investment in terms of time saved and fewer employees needed.

My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.

Before choosing TeamViewer Business, we evaluated other options including AnyDesk, TeamViewer, SolarWinds, and Atera, and we ultimately chose TeamViewer Business.

I would advise others looking into using TeamViewer Business that it is the best solution for help desk management and the whole of ICT management, as it helps with fast resolving tickets and has a positive impact on the SLA side. I rated this review nine out of ten.