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it_user457899 - PeerSpot reviewer
IT Admin at a healthcare company with 501-1,000 employees
Vendor
The "actions" to send keyboard commands, remote reboot, chat, and the settings are the valuable features.

What is most valuable?

I think "actions" to send keyboard commands, remote reboot, chat, and the settings. They are the most valuable because many technicians will tell you how they've encountered problems finishing work on a system and can't complete it because they can't remote back in without assistance from someone physically onsite. The same goes for keyboard commands, as I can use "Ctrl+Alt+Del" and other commands which has helped me to save time and energy traveling to site.

What needs improvement?

The one area which needs improvement for both the standalone and enterprise versions would be "inter-operability" between versions. For all the features it offers why isn't it able to work with using backward compatibility. As if one system is using a newer version than mine, I cant connect. If I have a newer version, it may not allow me to connect. For the level of use this app has, this in my opinion shouldn't be an issue. It's possible the app has some inner workings and other advanced features I have not used or tried.

For how long have I used the solution?

I have used TeamViewer independently via my own personal account starting circa 2009 and have on occasion used it in its enterprise form for nearly the same time.

What was my experience with deployment of the solution?

I've performed a deployment.

Buyer's Guide
TeamViewer
February 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,319 professionals have used our research since 2012.

How are customer service and support?

I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself as it. Normally any issue simply requires someone to be onsite to restart the service and ensure TeamViewer was on and running correctly.

Which solution did I use previously and why did I switch?

I have previously worked with RescueMe, formerly LogMeIn and Bogmar. I believe that this is the only utility that allows chat, file transfer, "screenswapping", remoting in, and inviting attendees to a meeting.

How was the initial setup?

I assumed there was no way to setup without obtaining the 'users' approval. As I continued to learn it, I was able to delve into its features and taught myself, although I've still not tried nor completely worked out the "LAN-Wake Up" feature.

What other advice do I have?

I would note that if you're working for/from an enterprise standpoint, two imperatives would be to ensure all clients are running the same version. My other advice would be to assign an individual to maintain the "alias" names of all connected systems and/or groups. In the past I have frequently had to go into properties and modify the information. Similarly, I've had issue connecting to users as that information wasn't updated and it slowdowns work if you then have to resolve this first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Engineer - Network & Security at Connex Information Technologies
Real User
It's a good solution for remote users
Pros and Cons
  • "I recommend it as a solution for remote disk users."
  • "I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."

What needs improvement?

I would like it if the trial version of TeamViewer allowed you to have a connection for much longer.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of TeamViewer

What other advice do I have?

I rate TeamViewer 10 out of 10. I recommend it as a solution for remote disk users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
TeamViewer
February 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,319 professionals have used our research since 2012.
PeerSpot user
IT Support and Development at a local government with 51-200 employees
Vendor
Remote access software enabling troubleshooting regardless of location.

What is most valuable?

It is easy to use. We enjoy being able to save remote computer information for quick access.

How has it helped my organization?

I can effectively remotely troubleshoot personnel issues no matter where they are!

What needs improvement?

The only thing I can think of is a quick-deploy / auto-installer for the end users.

For how long have I used the solution?

We have used the solution for two years.

What do I think about the stability of the solution?

We have not yet encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

We haven't yet contacted technical support.

Which solution did I use previously and why did I switch?

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

How was the initial setup?

The setup was straightforward. Just install and run at host and remote computers.

What's my experience with pricing, setup cost, and licensing?

The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.

Which other solutions did I evaluate?

We evaluated LogMeIn.

What other advice do I have?

From a cost perspective, it's a great buy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shaamil Ashraff - PeerSpot reviewer
Architect - Database Administration at Mitra Innovation
Real User
Top 5
A secure remote access and remote control computer software that works well during low bandwidth network connectivity
Pros and Cons
  • "I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
  • "In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

What is our primary use case?

I use TeamViewer for remote access to other systems. If somebody needs help and I don't have direct connectivity to their external systems, they will start a TeamViewer session to allow me to access their system. I provide my technical expertise over those systems by directly accessing them through TeamViewer.

What is most valuable?

I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.

What needs improvement?

In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously. 

For how long have I used the solution?

I have used TeamViewer on and off whenever there is a sudden requirement.

What do I think about the stability of the solution?

TeamViewer is a stable solution. 

How was the initial setup?

The initial setup is very straightforward. In less than a minute, I'm able to install and connect.

What about the implementation team?

I implemented this solution by myself.

What other advice do I have?

Clients ask me to connect on TeamViewer, but it's not my preferred tool.

On a scale from one to ten, I would give TeamViewer an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1118802 - PeerSpot reviewer
Account Manager, Cybersecurity at a tech services company with 11-50 employees
MSP
Easy to manage, and troubleshoot remotely, simple to install, and offers a free version
Pros and Cons
  • "I am satisfied with TeamViewer, and its performance."
  • "I would like to see TeamViewer support multiple platforms."

What is our primary use case?

We use TeamViewer for our help desk to manage and troubleshoot remotely.

What is most valuable?

I am satisfied with TeamViewer, and its performance.

What needs improvement?

 I would like to see TeamViewer support multiple platforms.

For how long have I used the solution?

We have been working with TeamViewer for approximately eight years.

What do I think about the stability of the solution?

TeamViewer is a stable solution.

What do I think about the scalability of the solution?

I am not familiar with the scalability of TeamViewer.

We are a small organization, with 20 employees, and we all use this solution.

We don't have plans to increase our usage, at this time.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

We are using the free version. We do not pay any licensing fees.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate TeamViewer a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user560280 - PeerSpot reviewer
Technical Support Specialist at a tech company with 501-1,000 employees
Vendor
I can gain remote access and help customers. I had an issue where my mouse clicks weren’t being registered.

What is most valuable?

  • The ability to remotely access a customer’s computer, especially with unattended access granted.
  • I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch.
  • The product can transfer patches and firmware upgrades through the connection, since some of them are too big for email attachments.

How has it helped my organization?

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited. 

This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.

What needs improvement?

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

For how long have I used the solution?

I have used TeamViewer for 3 to 4 years personally for access to my personal computers. I have used it for a year professionally as a technical support specialist.

What do I think about the stability of the solution?

I have not yet encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How was the initial setup?

The initial setup was simple.

Which other solutions did I evaluate?

We evaluated GoToMeeting, GoToAssist, and RealVNC.

What other advice do I have?

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user494088 - PeerSpot reviewer
Server and Applications Specialist at a comms service provider with 51-200 employees
Vendor
You can save remote machines to your account. Once logged in to the product, all saved machines are just a double-click away. It times out; I would like it to not time out at all.

Valuable Features:

Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease. Once logged into TeamViewer, all of the machines that are saved to your account are on the right side and you are able to remote into them by double-clicking on them. 

Simple connection method.

Ability to transfer files from and to remote machines.

Improvements to My Organization:

It allows for easier after-hour server updates/upgrades without requiring to go on site.

Room for Improvement:

I would like it to have the ability to stay connected for longer times. Current and previous releases seem to time out after long periods of remote access. I am not sure what the timeout is set to. I would like it to not time out at all. I sometimes need to stay remoted into machines for a few hours to diagnose problems and I have been kicked out when the current timeout period expires.

Use of Solution:

I have been using it for over six years.

Deployment Issues:

I have only run into issues on a few machines while installing the software, but it was never because of the software.

Customer Service:

I have only called to add a user license and it was a quick call.

Implementation Team:

We implemented it in-house.

Cost and Licensing Advice:

Pricing is on par with competitors, but still a bit high for what the service actually is.

Other Solutions Considered:

I currently have to use LogMeIn and GoToAssist for certain machines. Both of these pieces of software fall short in many ways compared to TeamViewer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3957 - PeerSpot reviewer
Head of IT with 51-200 employees
Vendor
Free. Good for screen sharing and remote control. Limited video and web conferencing functionality.

Pros:
Free
Good for screen sharing and remote control

Cons:
Small video display
Requires a client (not very heavy)
Basic web conferencing functionality

For how long have you used this product?
- Just evaluated it for a short period

Which features of this product are most valuable to you?
- Screenshare, remote control

What areas of this product have room for improvement?
- Option to view larger video displays, share specific apps, web access

Did you encounter any issues with deployment, stability or scalability?
- no

Did you previously use a different solution and if so, why did you switch?
- Used many other online meeting solutions. Will review more.

Was the initial setup straightforward or complex? In what ways?
- straightforward

Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- self service

What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Minimum cost for business is $749 one time perpetual license

What advice would you give to others looking into implementing this product?
- good tool for support but not for most online meeting use cases

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.