TeamViewer Reviews

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

• The business interface is clunky and not well-documented. 
• It should have ability to display notes in the computer list.

• Unattended Remote Access
• Collaboration with partners with all communication channels available at the same time

There are only two of us in the core of the company and we manage about 500 machines based in the UK, mainland Europe, US, Hong Kong, China and South Africa.

ITBrain should be embedded in the product and not an expensive add-on.

We have possibly been using it since TeamViewer 1.x; most certainly, since version 2.x.

We have only rarely encountered stability issues, and when it does happen, it can often be attributed to the state of the remote machine.

Once again, we have only occasionally encountered scalability issues; not often enough to worry us.

We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and usually accurate.

We previously used many solutions, such as VNC Viewer, and had so many issues, as the software was never designed to be so dynamic and was resource hungry.

For IT professionals… installation is a doddle!

I think it’s a top product, but due to our company size, we find the pricing heavy… Nevertheless, as long as it remains number one, we have to grumble and get on with it.

Once we tested it and used it ‘in anger’, there was no need to look elsewhere. We started on the free versions that were available at the time. As we became more and more reliant on the product, with increased collaboration, the need to up the level of the product became apparent. Which product version to buy was the only option under consideration.

Test it first and determine whether it’s the right technical product for your company, then evaluate your cost options and if they agree, go for it.

This is a remote access tool. Usually, we just use it for our support team, to help them support our customers.

The interface is good, and it is easy to use.

The document control is quite good.

It’s easy to implement.

The product is scalable and very stable.

Sometimes it lags. They need to optimize it a bit. AnyDesk, for example, works faster.

We’ve been using the solution for five years.

The solution has worked flawlessly. It’s stable and reliable. There are no bugs or glitches.

It’s a scalable solution. The product is easy to expand.

More of our usage is coming from support, and we are about 18 support engineers we have.

We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.

We tried the other remote access tools like AnyDesk. We switched due to a management decision. We looked at enterprise options and user manageability. We wanted to monitor our licenses and also the usage we have. AnyDesk worked fast. However, sometimes the video quality is bad.

The initial setup is very straightforward. The instructions related to the implementation are straightforward.

The installation itself is also fast. It only takes two to three minutes.

We handled it ourselves. We didn’t need any help from anyone outside. We didn’t use integrators or consultants.

I don’t have any visibility in terms of licensing costs.

I’d rate the solution nine out of ten.

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

The most valuable feature of TeamViewer is its ease of use and beneficial remote access.

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

I have been using TeamViewer for approximately five years.

TeamViewer is a stable solution.

We have approximately 300 users at a few offices using TeamViewer.

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

The initial setup is straightforward.

We are using the free version of TeamViewer.

I rate TeamViewer an eight out of ten.

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

I have been satisfied with TeamViewer overall.

I have been using TeamViewer for approximately five years.

TeamViewer is stable.

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

I have not contacted technical support.

The installation is very easy and it takes a minute.

The version of the solution we are using is free.

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.

We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.

• Viewing the client screen remotely and having full control of controls.
• Instant messaging is also good. 
• Mobile device support is also great.

Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.

The pro version never hangs up as long as it is up to date. That said, it's a stable product.

It's one of the best in my opinion, especially the pro which even multinational companies could use.

Got support documentation and never needed to call customer service.

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

Quite easy to set up and straightforward.

We implemented this solution internally.

It's worth every penny; I would recommend it any time.

TeamViewer is affordable and also features a limited free version to test it out.

I have always known TeamViewer, but we tried some Microsoft solutions.

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.

• The ability to connect to and control remote PCs across various NAT and firewall barriers.
• The ability to interact with the computer prior to end-user login.

We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or end-user situation that pops up. Other competing products, such as LogMeIn and VNC Server, don't offer the same mix of functionality and security.

Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user over the phone to either restart the computer, or end and then restart the session in order to restore video output. In cases where even this doesn't resolve the issue, I've had to resort to the built-in RDP application in Windows, which, of course, makes it impossible for the end user to interact with the computer for troubleshooting.

I have used this solution for two years.

TeamViewer apparently has compatibility issues with Dell's ImageAssist utility (which we use to author and deploy corporate Windows 10 images). Specifically, the way it interacts with a computer's video drivers isn't exactly supported, so I've had to install it post-imaging. That's likely a problem that Dell has to get straightened out.

I've used several flavors of VNC apps in the past. They were OK, but it took work to make them secure out of the box (insofar as a VNC solution can be secure). I've used LogMeIn before also, but it didn't provide the same level of functionality and versatility as TeamViewer. Plus, it had trouble traversing some firewall solutions.

Initial setup was straightforward. Nothing complicated. Just kept clicking Next, basically.

An in-house team implemented it. My advice would be to research how the program interacts with your imaging solution if you're baking it into your corporate image.

$3000+ for a corporate license was steep, I must say. But if your options are between remote support and hopping on a plane (such being the case in my company and industry), you'll make the money back in saved travel expenses alone.

I'd say consider TeamViewer if your company has several geographically separate branch offices. If you're primarily supporting systems in a single building, I think more cost-effective solutions are available. But of course, go with what works best for your given network setup.

The technical support team assists with TeamViewer and performs repairs and installations remotely.

I like that it is simple to set up.

It needs to have proper authentication.

I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well.

I would like to see the addition of mini storage. What I do in one session should be in the records so that I can recall it. It would be nice to see the last 10 sessions. That is, I would like to see a chat board.

I've been using this solution for about six years. I use the desktop version.

TeamViewer is stable.

It is scalable. We have more than 20 users in our company.

The initial setup is simple.

I would rate this solution at nine on a scale from one to ten.