TeamViewer Reviews

The most valuable feature has been the ability to give control to others for support purposes.

This solution could be improved by offering more flexibility in terms of usage.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution.

We have received good support from the customer service team although at times we have waited a long time in the queue. 

Neutral

The initial setup is simple and straightforward.

We use a paid version. The free version has some limitations and you're not able to make voice calls.

Not every solution is 100% and there's always room for improvement. 

I would rate this solution a nine out of ten. 

I use TeamViewer to connect to other workstations, Mac, or PC without a VPN connection. You connect to your client or TeamViewer by a give access code, ID, and password. I can connect to clients and resolve problems on their workstations. I can remote connect to a mobile phone or tablet.

I have been using TeamViewer for a long time.

I would recommend the solution to others.

I have found TeamViewer to be stable.

TeamViewer is a scalable solution.

I have never used the support.

The initial setup is straightforward. The deployment is very easy because the client software can be installed in half of minute. You download a few megabytes of the software from their site and set up the installation or run without setup and installation.

I did the implementation myself.

The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper.

We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.

I rate TeamViewer a ten out of ten.

• The ability to remotely access a customer’s computer, especially with unattended access granted.
• I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch.
• The product can transfer patches and firmware upgrades through the connection, since some of them are too big for email attachments.

I use it all the time so I can see the customer issues and interact with them live. This is opposed to being sent screenshots and having to describe to someone how to gain super user access and execute the system level commands that need to be run after a file has been edited. 

This prevents having to expose curious people to a world of fragility, that most don’t understand. They could potentially break inside their appliance and void their warranty.

I had an issue recently where my mouse clicks weren’t being registered. I had to ask the customer to click on the things I needed.

I have used TeamViewer for 3 to 4 years personally for access to my personal computers. I have used it for a year professionally as a technical support specialist.

I have not yet encountered any stability issues.

I have not encountered any scalability issues.

The initial setup was simple.

We evaluated GoToMeeting, GoToAssist, and RealVNC.

It’s pretty dependable and very easy to use. I would recommend it to any IT professional who needs remote access to customer computers.

It is easy to use. We enjoy being able to save remote computer information for quick access.

I can effectively remotely troubleshoot personnel issues no matter where they are!

The only thing I can think of is a quick-deploy / auto-installer for the end users.

We have used the solution for two years.

We have not yet encountered any stability issues.

We have not encountered any scalability issues.

We haven't yet contacted technical support.

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

The setup was straightforward. Just install and run at host and remote computers.

The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.

We evaluated LogMeIn.

From a cost perspective, it's a great buy.

Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease. Once logged into TeamViewer, all of the machines that are saved to your account are on the right side and you are able to remote into them by double-clicking on them. 

Simple connection method.

Ability to transfer files from and to remote machines.

It allows for easier after-hour server updates/upgrades without requiring to go on site.

I would like it to have the ability to stay connected for longer times. Current and previous releases seem to time out after long periods of remote access. I am not sure what the timeout is set to. I would like it to not time out at all. I sometimes need to stay remoted into machines for a few hours to diagnose problems and I have been kicked out when the current timeout period expires.

I have been using it for over six years.

I have only run into issues on a few machines while installing the software, but it was never because of the software.

I have only called to add a user license and it was a quick call.

We implemented it in-house.

Pricing is on par with competitors, but still a bit high for what the service actually is.

I currently have to use LogMeIn and GoToAssist for certain machines. Both of these pieces of software fall short in many ways compared to TeamViewer.

• Personal users can use this app for free.
• External cursor view.
• Terminal Services-like services such as use of USB on remote desktop.
• Chat module, to instruct/inform the user on the remote desktop. We don’t have to use an external chat facility such as Skype.
• File transfer for exchanging files
• Scalability. Being able to use it at full screen makes it easier to work in and with
• Remote booting. TeamViewer has a nice utility to remotely reboot a system. So to do that, it's not needed to have someone physically do that at the remote location. During a remote desktop session, you don't want switch back and forth from and to the TeamViewer window. Instead, while you're working, you want to inform, guide or direct someone on the other side to carry out some physical actions you can't do yourself, as you're not there at the remote location, such as shut a system down or pull the power cord out to reset the power supply.

In a Windows environment, you would have to use Terminal Services Server for this.

In the past, use in wireless environments caused buffering due to limited bandwidth.

I started to use TeamViewer in 2008.

I did not encounter any stability issues.

I have not encountered any scalability issues yet.

Technical support is 8/10.

We used Terminal Services Server, which is obviously expensive.

In both personal and commercial use, initial setup was straightforward.

TeamViewer is a professional, flexible solution and platform independent, so it's worth it's price.

I evaluated Terminal Services, pcAnywhere, DameWare, VNC, Windows RDC (professional only).

For both personal and commercial use, if you are looking for ease of use and flexibility, TeamViewer is a good choice.

We use TeamViewer to offer remote help to customers and colleagues. 

I have been using this solution for about three years.

The solution is very stable. We've never had a problem with it.

Scaling this solution is very easy. There are currently more than 200 users of this solution at my company. 

The initial setup is straightforward and only took about five to ten minutes. On a scale of one to five, one being the worst and five being the best, I would give the setup process a five. 

I would rate this solution as a ten out of ten. 

We are using TeamViewer to support our users. It is used for technical support.

TeamViewer has a good interface.

I have been using TeamViewer for approximately three years.

The stability of TeamViewer is good, but it could be better.

TeamViewer is scalable.

We have approximately 200 people using this solution in my organization.

I used technical support when purchasing the solution and they were fine.

We used Anydesk in parallel with TeamViewer.

The initial setup of TeamViewer was straightforward. It only takes approximately five minutes to complete.

We have a permanent license and the price is reasonable. 

I would recommend this solution to others.

I rate TeamViewer an eight out of ten.