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Rauf Hasanov - PeerSpot reviewer
Group IT Manager at Pmd hospitality
Real User
Unique emote access solution that is easy to setup and use
Pros and Cons
  • "This is a unique solution that is very easy to install."
  • "The solution could be improved by enhancing the use of the mobile version to be used on phones."

What is most valuable?

This is a unique solution that is very easy to install. 

What needs improvement?

I use Teamviewer in my personal capacity. We cannot use it for our business for IT security reasons. The solution could be improved by enhancing the use of the mobile version to be used on phones. 

For how long have I used the solution?

I have used this solution for six years. 

What do I think about the stability of the solution?

This is a stable solution. 

Buyer's Guide
TeamViewer
February 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Manager at AKC Enterprise Ltd
Real User
Helpful support, reliable, and beneficial remote access
Pros and Cons
  • "The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
  • "TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."

What is our primary use case?

We use TeamViewer mainly to access other employees' computers to install software and to help them with some minor difficulties they have. 

How has it helped my organization?

We have employees and offices all around the world, and it's difficult to manage everything from the headquarters, and TeamViewer helps with that.

What is most valuable?

The most valuable feature of TeamViewer is its ease of use and beneficial remote access.

What needs improvement?

TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use.

In an upcoming release, it would be a benefit to have notifications from the person that you are viewing, such as when they are using the screen or closing an application. Having some response from their side would be helpful.

For how long have I used the solution?

I have been using TeamViewer for approximately five years.

What do I think about the stability of the solution?

TeamViewer is a stable solution.

What do I think about the scalability of the solution?

We have approximately 300 users at a few offices using TeamViewer.

How are customer service and support?

I have used the support from TeamViewer.

I would rate the support from TeamViewer a five out of five.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of TeamViewer.

What other advice do I have?

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
TeamViewer
February 2025
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,319 professionals have used our research since 2012.
reviewer1037973 - PeerSpot reviewer
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
Real User
Provides easy-to-use and very capable remote meeting functionality
Pros and Cons
  • "It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
  • "If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."

What is our primary use case?

I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously.

I use it on a Windows PC.

What is most valuable?

It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.

What needs improvement?

If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.

It also renews automatically, annually, and you are only allowed to cancel it by applying for the cancellation 28 days in advance through a support ticket. They should really tend to that.

For how long have I used the solution?

I have been using TeamViewer for a very long time. Previously, I used it as a personal tool to log in to my parents' or friends' computers to help them troubleshoot issues. About a year ago, I started looking for an alternative to using Skype for video meetings. In the end, I found TeamViewer’s meeting solution to be pretty smooth and suitable for use in China. I have been using that functionality, occasionally, for about a year.

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

I haven't used technical support.

Which solution did I use previously and why did I switch?

We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else.

How was the initial setup?

In my opinion, the setup was not that complicated. I found it more difficult setting up the local Chinese version of Skype for Business. When I got the company to install TeamViewer instead, they found it much easier to register and connect.

It took just a few minutes of downloading, installation, and registration on the site and it was good to go.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. However, it doesn't seem that anybody in my company wants
to spend.

What other advice do I have?

My advice is to try it for free first.

For security reasons, we do not have an IT department that connects to the main IT infrastructure in our parent companies. So we have to come up with our own solutions at minimal costs.

At the moment, I only have three close colleagues using it in my organization. They are all on the technical side. We discuss engineering solutions and procedures during our meetings.

I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Head of Information Security at K2 Baseline Sdn Bhd
Real User
Top 5
Beneficial remote system access, straightforward to use, and scalable
Pros and Cons
  • "The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
  • "The solution could improve by increasing or removing the time limitation on the use of a session."

What is our primary use case?

We use TeamViewer for remote technical support.

What is most valuable?

The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

What needs improvement?

The solution could improve by increasing or removing the time limitation on the use of a session.

For how long have I used the solution?

I have been using TeamViewer for approximately one year.

What do I think about the stability of the solution?

TeamViewer has been stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

How are customer service and support?

We have not faced any issue contacting support.

Which solution did I use previously and why did I switch?

I have not used other solutions previously.

How was the initial setup?

The installation is straightforward, it took less than one minute to do.

What about the implementation team?

I did the implementation of the solution. Most users can do it themself.

What's my experience with pricing, setup cost, and licensing?

We are not using the solution for commercial use therefore it is free to use.

What other advice do I have?

I would recommend this solution to others.

If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

I rate TeamViewer an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Support Team Leader at CEVA Logistics
Real User
High-performing and easy to set up
Pros and Cons
  • "I don't know of any performance problems with TeamViewer - generally, it's a stable product."
  • "TeamViewer is expensive, and you get a limited number of connections for your money."

What is our primary use case?

I use TeamViewer for remote support, connecting to PCs, and transferring files.

For how long have I used the solution?

I've been using this solution for about twenty years.

What do I think about the stability of the solution?

I don't know of any performance problems with TeamViewer - generally, it's a stable product.

What do I think about the scalability of the solution?

It's easy to scale, but the licensing restricts how many people you can add.

How was the initial setup?

The initial setup was easy, taking one minute at most.

What about the implementation team?

I used QuickSupport to install, which made it an easy process.

What's my experience with pricing, setup cost, and licensing?

TeamViewer is expensive, and you get a limited number of connections for your money. We've now switched to AnyDesk, which is free, because the price of TeamViewer was too high.

What other advice do I have?

I would rate this solution as nine out of ten - it would be a ten if it were less expensive.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Director at netCorps
User
Used for ad hoc remote support of individuals. The business interface is clunky.
Pros and Cons
  • "The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
  • "Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
  • "The business interface is clunky and not well-documented."
  • "It should have ability to display notes in the computer list."

What is our primary use case?

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

How has it helped my organization?

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

What is most valuable?

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

What needs improvement?

  • The business interface is clunky and not well-documented. 
  • It should have ability to display notes in the computer list.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Is simple to set up and is stable and scalable
Pros and Cons
  • "TeamViewer is stable."
  • "It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

What is our primary use case?

The technical support team assists with TeamViewer and performs repairs and installations remotely.

What is most valuable?

I like that it is simple to set up.

What needs improvement?

It needs to have proper authentication.

I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well.

I would like to see the addition of mini storage. What I do in one session should be in the records so that I can recall it. It would be nice to see the last 10 sessions. That is, I would like to see a chat board.

For how long have I used the solution?

I've been using this solution for about six years. I use the desktop version.

What do I think about the stability of the solution?

TeamViewer is stable.

What do I think about the scalability of the solution?

It is scalable. We have more than 20 users in our company.

How was the initial setup?

The initial setup is simple.

What other advice do I have?

I would rate this solution at nine on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director with 51-200 employees
Real User
Simple implementation, free version available, and effective monitoring
Pros and Cons
  • "The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

    What is our primary use case?

    We use TeamViewer for remote access and it can be used for meetings.

    What is most valuable?

    The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use.

    For how long have I used the solution?

    I have been using TeamViewer for approximately three years.

    What do I think about the stability of the solution?

    TeamViewer is stable and this is why many people use it.

    How are customer service and support?

    I have not used technical support.

    How was the initial setup?

    The initial setup for the personal version is easy. I do not have experience with the enterprise version. It most likely will be very easy too. You only need to set it up on your system and there's no need for integration. However, if you have to implement the enterprise version, I think you would need an integrator to be able to complete it.

    What about the implementation team?

    We did the implementation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good.

    There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions.

    The price of the license could be less expensive.

    What other advice do I have?

    We are not using the full version of the solution. Other companies use it for the management of all the application deployments. If my organization gets larger then we hopefully will have the full version. It is a good tool.

    I recommend TeamViewer to a lot of people. Sometimes if I have to do a job for someone and it's remote, I ask the customer if they have TeamViewer or PCAnywhere. If they do not have one of them I ask them to download it and they will use the trial version. I then can help them with the problem they are facing. As time goes on, people will start to realize the fact that they need to make it official for them to earn a lot of revenue from it.

    I rate TeamViewer a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2025
    Buyer's Guide
    Download our free TeamViewer Report and get advice and tips from experienced pros sharing their opinions.