TeamViewer Reviews

TeamViewer allows administrators to access computers remotely. 

The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access.

TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data.

In a feature update, if there was a bios install option it would be helpful. This feature would allow TeamViewer to connect in the background to the internet and then we can switch on the computer, which would be very helpful.

I have been using TeamViewer for approximately 20 years.

TeamViewer is stable.

I rate the scalability of TeamViewer a nine out of ten.

I did not use the support from TeamViewer.

I have used previously Microsoft Quick Assist, and it was very fast and has high availability. I preferred it to TeamViewer because you don't need to download anything separately, it comes with Microsoft Windows, you can access it quickly, and it's encrypted so you can easily access those without having security concerns.

The initial setup of TeamViewer is straightforward and basic.

TeamViewer has the base option for remote access in the market.

I rate TeamViewer an eight out of ten.

I only use TeamViewer for troubleshooting methods when the students or staff members are unable to come to the IT desk.

• The most important aspect of the software is remote access
• Helps alleviate confusion with directions over the phone
• Security: The user can input their credentials, personal information such as usernames, passwords, and secure payment methods without the risk of the IT personnel using it maliciously.

This software is a lifesaver for distant and commuter students who cannot physically be on campus. As a school's main IT support center, we use this software constantly. Many students keep the program on their desktops so it is easy to remotely connect to their devices.

Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs. It seems that the new updates may have included better iOS supported drivers. However, when we used the software, it only worked a handful of times.

I have used this software from September-May of the 2015-2016 school year at Stevens. We still use the software to remotely connect into domain computers and laptops on our wireless network.

Overall, we did not encounter stability issues. For the most part, TeamViewer is a headache reliever. Even though the connection between the two devices may drop every once and a while, it is primarily successful.

There have been no issues with scalability.

It was very simple to set up on both the IT and the student side. We have a link to the main TeamViewer website in our university portal that gives straightforward instructions on how to install the software properly.

Use this product. It is so easy to use and it makes students and staff happy. Older staff and professors are amazed that I can control their machines remotely, almost like a wizard.

TeamViewer is used by support teams to connect to the end-user, where you are able to take over the PC for troubleshooting for support purpose.

The most valuable feature of TeamViewer is its ease of use.

The security could improve in TeamViewer.

I have been using TeamViewer for approximately two years.

TeamViewer is stable.

We have approximately 2,000 people in my organization that is using this solution.

I have not used other solutions other than TeamViewer.

The initial installation of TeamViewer was straightforward.

My advice to others is this solution is simple to use.

I rate TeamViewer an eight out of ten.

This is a unique solution that is very easy to install. 

I use Teamviewer in my personal capacity. We cannot use it for our business for IT security reasons. The solution could be improved by enhancing the use of the mobile version to be used on phones. 

I have used this solution for six years. 

This is a stable solution. 

The initial setup is straightforward. 

I would rate this solution an eight out of ten. 

I use TeamViewer for remote desktop support to resolve issues and queries. For example, when I, in Johannesburg, get a ticket from somebody in Cape Town, I will use TeamViewer to connect to their computer remotely.

I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.

TeamViewer is a step ahead of solutions like, for example, AnyDesk. With AnyDesk, when you connect, if you didn't configure it to connect with your own password, you actually have to wait for somebody to accept your connection. With TeamViewer, you don't have to do that. As long as you've got your user ID as well as password, then you can just connect any time.

One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine. It would also be great to be able to share a screen using TeamViewer like you would with Skype for Business.

I started using TeamViewer in 2014, so I have been using it for almost seven years.

TeamViewer is a very good product to use. The cost is not that high and there is a free version you can test out. If you are still new in the business, then you can use the free version indefinitely. If you are happy with it, then obviously you can update.

I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT professional, when there is a problem with TeamViewer in my company, my colleagues usually escalate it to me.

Also, we acquired TeamViewer from a third-party, so we do not have direct access to TeamViewer's technical support. 

The initial setup was simple for me because I am used to configuring much more complicated stuff. But, even someone who is not in IT can still use it.

I deployed the solution myself in less than 30 minutes. However, how difficult a deployment is depends on how many PCs it has to be installed on. Obviously if it's 10, then it's going to take longer, but if it's one PC, then it can be done in less than 15 minutes.

It does require some maintenance when it comes to updates and making sure all your machines are running the same version. 

I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. 

You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.

The advice that I can give to users looking into this product is, do not buy a license at first. Start with a free trial. However, you will need a license to access some advanced features.

• The new two-factor authentication is a very good addition to security.
• ITBrain monitoring, which lets me track hard disk space, processor usage and lots more.
• Adding custom logos is a nice feature too, especially for IT companies that provide services to customers.

We don't use it in my current workplace. However, I proposed it for consideration in the budget, because of the highly centralised way it works.

They really need an AMT client and/or iLO client for business use. Big companies would love it.

I have used it for almost five years (personal use).

I have not encountered any stability issues at all. It’s by far the most stable remote software I’ve tested, except for RDP.

I’ve seen it run and connect to a small 500-1000 end-devices company without a problem. At a higher level, I’m not sure, but it’s promising. I’m sure they have some big names in their portfolio.

I’ve never had the chance to talk to technical support.

It’s the other way around now: We have a different solution and we want to switch to TeamViewer.

All the installers are easy to use and also not too hard to deploy silently.

The licensing is pretty straightforward: number of devices and number of remote administrators.

I also looked at Bomgar, LogMeIn, Radmin and DameWare; also at open-source options like VNC and RDC.

Talk to the sales person and ask all the questions you have. Make sure it is the right solution for you before you strike a deal.

This solution has been really useful when doing product installations and needing assistance. I am able to give remote access to the person assisting me and they can view my operating system. 

Using this solution is straightforward.

It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time. 

We have been using this solution for 5 years. 

This is a scalable solution. 

The initial setup is very straightforward. It took five to ten minutes. It can be done by yourself and there is no technical support needed.

I would rate this solution a nine out of ten. 

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

I have been using TeamViewer within the past 12 months.

TeamViewer is a stable solution.

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

I have not needed to use the support from TeamViewer.

The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.

I am using the free version of TeamViewer. There is a subscription fee to use the premium features.

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.