TeamViewer Reviews

Screen sharing and taking control of the remote computer environment to fix things were the basic use cases.

At the time when I used TeamViewer, it was considered a reference. It was a freemium version. So, getting started with it was easy, with a very straightforward usage, in my opinion. I also felt that the product had good security features, giving me a sense of security.

There are indeed more modern and user-friendly UI designs available in the market, which may overshadow TeamViewer's UI. This could be attributed to the fact that TeamViewer has been around for a while and sticking to its legacy interface. When you're a well-established product, it becomes more challenging to adopt new UI trends and make significant changes.

It's already been ten years of using TeamViewer intermittently.

There were not any bugs or issues. So, I would rate the stability an eight out of ten. 

It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. 

The tech support was very straightforward, providing real-time chats or assistance.

Positive

I used the free version of TeamViewer. 

I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. 

We use it for interacting with other employees. They'll have TeamViewer, but they're working from home in another state. We link up our computers and, that way, it's almost like we're sitting next to each other. We can see what the other is doing on his computer.

We do use the technical support mode sometimes, which is the same thing as collaboration. You just log in to somebody's computer and fix that computer remotely.

It's smoother. It's faster. It stays on. It seems to have a really good connection and it's consistent.

Once we got it for the company, the IT manager deployed it and started using it for technical support. He doesn't use it a whole lot, but when he does need it, it really helps him. He can get in there and see what problem another computer is having.

The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having. Also, if I'm at home or even on the other side of the country like I am right now, I can log in to my computer at work.

On slow internet connections, TeamViewer works much better than other products. It seems to deal with slow internet connections better. If we are in a remote location and we want to access our computers at work, or a server, we can just log in to TeamViewer and it seems to connect.

There's a lot more you can do with it as far as collaboration and team co-operation go. You can get a lot of people on it. We're not utilizing it for that. For example, if the boss wants to hold a meeting, and have everybody join the meeting, he can do so and have different people do presentations. They can do their presentations and interact on one computer. If the boss is showing something and he says, "Well, take over and you show me what you think," that person can take over the cursor and start running it as if he's sitting right there in the meeting. I don't see other products doing that very well. 

With the other products that we're currently using, somebody has to say, "Well, let me share my screen and then they have to start sharing their screen and they have to turn it over to somebody else. Everybody has to load the program and get on the same page on their own computers, rather than just switching the control of the presentation to somebody, wherever that person happens to. With TeamViewer, they can take over the presentation right on the same computer that the presenter was using and give their presentation without having to switch screens. I love that part.

I've been using TeamViewer for a couple of years, but we just got the licenses in June.

The scalability has great potential. We could be using this for a lot more people in our company.

Our company has free products in use, like Microsoft Teams. The problem with Teams is that it's not as clear. It locks up and sometimes just doesn't work as well. But it's free, and everybody's using it, so it's hard to get people to move to something that's not free.

Although TeamViewer is a little more dependable and works much better, the cost is high. I can have a meeting online and have 35 people on it, as long as they have installed TeamViewer or log in to the website. They can all get on and they don't have to pay. But since everybody is using another product, and they've been using it for years, it's hard to scale up and get them convinced to use something different.

I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They showed me how to do things correctly. They were really good, easy to work with.

The setup is fairly easy. The basic connection is easy. When I started using the different services, I didn't know how to go in and start up a meeting. It seems to have a lot of features that have a little bit of a learning curve. I don't have time to learn all those features, so I just use the basic stuff.

On average, deployment takes 30 minutes.

I deployed it myself, as did my co-worker who is also a developer.

We haven't seen ROI. We're using it strictly for IT and technical, internal use.

I do use it a lot for remote accessing of my computer at work. I don't have to do anything, such as turn my work computer on. It just logs right in and I can start using it. I can also log in to other peoples' computers. All you have to do is hit a button and say, "Yes, allow me in." It makes it so simple to connect. It's worth the money, even though it's a little bit expensive.

It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it.

It's costing us about $700 a year, per license. For the company it was $2,000, and that was on a deal. I think it would have been $2,200 or $2,300. 

I also got it for a friend who was working remotely. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. He was using something else. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. He didn't read the fine print. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. If you don't give them that prior notice, you're stuck. I didn't like that.

I've looked at other companies that provide the same type of thing and their pricing is about the same.

I tried using WebEx and another product as well. They didn't work as smoothly as TeamViewer. We've tried using Microsoft Teams. Using that, you can take over and control the other person's cursor, but it's really cumbersome. When I use TeamViewer and get it up and going, it's almost like I'm just sitting in front of that computer. Aside from the couple of icons and menus that are off to the side, you can't even tell that you're not using the actual computer.

WebEx is great for doing meetings. TeamViewer may be doing great for doing that but I haven't really used it for that.

TeamViewer is much better for doing remote access than WebEx. For the stuff that I use every day, TeamViewer works better than other products, especially when I want to take over control of another computer. The other products that I've tried are not nearly as good when I do that. TeamViewer is the best.

The biggest thing I've learned from using TeamViewer is that you shouldn't spend a whole lot of time trying to find other products to save a little bit of money, when you already have a product that you know is working great. Don't waste your time. Get the product you know is working well, one you have confidence in and a little bit of experience in. Don't try to cut corners. I spend a lot of time trying to find other products because the company doesn't want to spend a few thousand dollars for just me and one other person, but when the IT person got on, then he was able to get them to use it.

In my opinion, it's the best remote access product on the market. The service is great. The product is great.

TeamViewer is used to access computers remotely. I used it to fix computers if customers have technical issues. For example, if software or printers are not working correctly. Additionally, I can give demonstrations to customers on how to operate any application.

The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk.

TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk.

I have been using TeamViewer for more than five years.

TeamViewer is a stable solution.

The scalability of TeamViewer is good. However, I now use AnyDesk because I had a difficult time connecting to my clients.

I am the only one using the solution.

I have not used the support from TeamViewer.

I previously used the Microsoft Windows Remote Desktop application, but it's complicated to use. The setup and configuration of the solution are difficult, you need the client to have some technical knowledge to be able to use it. TeamViewer was better.

The initial setup of TeamViewer is easy, but there are some complicated settings that could be made easier. It is easy to download and I can share the link with a client to download and install it. Once installed, they only need to give me the ID and password to their TeamViewer and then I can connect.

There is no license needed to use TeamViewer.

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

We primarily use the solution for remote access for foreign Windows devices.

The real-time access has been excellent. 

It's easy to initially set up.

The product is very stable. Its performance is good. 

It is a scalable product.

The solution can be customized. 

It would be very helpful if they could provide a manual for the installation process and describe more of their features. They don't seem to provide that right now. 

We've been using the solution for less than a year. It's been around eight months. 

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It has been reliable. Of the few times I've used it, I didn't have any issues. 

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

Positive

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

The implementation process is simple. It's not overly complex or difficult. 

It was basically just downloading the solution. It doesn't take very long. 

I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

We primarily use the solution for remote access. We have been using TeamViewer for gaining access to the other systems.

TeamViewer can be used for gaining access to another system. By having the remote ID of their system we can completely access their system from TeamViewer. Mostly we have been using it for that purpose only.

It is very easy to check other solutions. 

It's very easy to learn how to use it, including the process and everything about it.

The solution is scalable. 

It's a straightforward setup.

The product can sometimes crash. The stability could be better.

Technical support could be improved.

I've been using the solution for a year or two.

The solution is mostly stable, although it sometimes crashes. 

I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

We have 20 to 25 users on the solution. 

We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried contacting the technical support, however, on the first attempt, I didn't get any response so I had to call and call them again. They said that there have been some errors going on with their server and they were affected at that time. They have increased rates. For most users, it means, hopefully, that they have to get more technical support. Their support team might also be increased.

We have some people who are using AnyDesk. Most of the people in our company are using this. It's likely 100 to 150 people. TeamViewer gave us issues, which is why we switched to AnyDesk.

The product is really straightforward and completely easy to implement.

It took roughly two months to set up and deploy.

We have 14 engineers, however, we only need maybe three for deployment and maintenance. 

We were able to handle the initial setup ourselves. 

I am using the free version only. I've never had to buy their license.

I haven't updated it to the latest version.

Without having tried the latest version, I wouldn't recommend their solution completely. However, it is good. If on the current version it is still good to use, then I would recommend it completely to the others. I'd rate the solution eight out of ten.

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

The solution is quite stable. 

The user interface is good.

It's a user-friendly product.

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

I previously used AnyDesk software.

It is a small application that we can install on our computer or laptop.

The initial setup is straightforward. You just download it and with a few clicks, it is installed.

I don't use the commercial version. The version I use is free.

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely.

TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.

It allows for quick, easy access to our remote sites. It increases our ability to troubleshoot, as needed, at critical times.

In addition, some department managers have people split between sites. For example, part of operations is out here in Olathe, Kansas, and the other part is in Oklahoma. They're able to hold team meetings and present through the TeamViewer meeting sessions. The HR department is also able to hold meetings with the people here and those in other offices.

We've been using the team meetings, the collaboration portion. It's pretty simple to share and presents screens during team meetings.

We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple. 

As far as the security goes, we've decided that it does set up a pretty good, secure tunnel from point to point.

Overall, it's pretty simple. It does the jobs that we need it to do.

It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.

We've been using it for 14 to 15 months.

It's a very stable program. We haven't noticed any issues with it dropping in and out of service.

It scales. Since we have the corporate license, we're not limited to any number of machines. We install it on all our devices. The scalability is fine.

Between people who have a laptop or a desktop, and some of them have both, about 100 people utilize it. It's the company standard.

I have not used their technical support.

We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance.

The setup is pretty simple. It is a small install-MSI. You can either install it through group policy or push it out through your normal deployment methods onto Windows machines. You set up the services during the deployment for it to connect to the main account, and you can share different computer groups, for the different site locations, from the main account to any of the other admin accounts. You can show who has default access and what groups are already tied into it. It's pretty straightforward.

Our deployment took a couple of hours for 120 machines. We deployed the MSI out through normal deployment processes.

It has been useful and it has increased our productivity by some 400 percent. It's helped us a lot.

We have the corporate license. It's extremely cheap.

For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.

We looked into VNC and LogMeIn. TeamViewer was a much simpler, easier way to connect up. It's a fast and simple setup and it just works.

The product is simple to set up and install and use.

TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.

TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough. 

I have been using this solution for six months. 

The initial setup is straightforward. If your network connection is good, this solution provides you with very scalable performance.

Using this solution does not require any license plan. It's just a soft application which we are going to install on our systems.

I would recommend this solution to other users. I would rate it a ten out of ten.