TeamViewer Reviews

We are a digital marketing agency. If we need access to something in the Business Manager or in a Google Ad account, we can guide the client to do it, or we can control the screen from where we are to create something on the Business Manager or to edit something.

We are in Istanbul and Istanbul is a very big city. I save time since I no longer have to go to the client's office and edit items by myself. We can do it remotely via TeamViewer to save time.

The quality of the call and the quality of the sharing have been excellent. 

I love that I can control the other user's computer to find what I need or to assist them.

The deployment is simple. 

It is scalable. 

The performance is good. 

There is nothing that really needs improvement. 

I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult. It's a little glitch. 

I've used the solution for five or six years now. It's been a while. 

I have noticed some little glitches. That said, for the most part, it is stable. The performance is good. 

Also, sometimes it won't run smoothly the first time, however, the second time it will. 

The solution can scale well. 

We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

I've never been in touch with technical support. 

We also use Microsoft Teams and Zoom, however, we use these for different purposes. 

We also use AnyDesk. I find TeamViewer easier and more user-friendly. The features are mostly the same on both. 

In general, we mostly work with Zoom, unless we have to control the client's computer. 

The solution is very simple to implement. In ten minutes I can have everything up and running. 

In terms of ease of setup, I would rate it four out of five. 

I handled the initial setup by myself. 

I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons. 

We are customers and end-users.

I'm not sure which version of the solution we're using.

I would recommend the solution to others to use. I'd rate it nine out of ten. 

The primary use case is remote support.

It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things. Before having this tool, it involved having to touch the customer's PC, which required me to either talk to somebody on the phone through doing the process or go out to the customer's locations and install it myself.

I can grant permission to my organization so a person must be signed into TeamViewer if they're a member of my organization in order to be able to access that machine. In the event that a customer needs access, I can go ahead and define a policy either at an individual machine level for an individual user that we create, or we could conversely say somebody in the company needs to access all machines, which is great. We can go ahead and add that user to the access policy for all machines, so it is definitely robust like that.

It works well on a Linux laptop or desktop. Linux support has been huge for me because that is what I use for my computer systems. To be able to have something which works properly on the operating system that I prefer is great. I like to use the remote file transfer on occasion, but the remote desktop access is my number one most used feature.

It has good multi-tenant support. As an IT service provider, it has the configuration options required to make it work well across multiple customers, as it is highly configurable.

Its branding has been valuable for me.

Since TeamViewer version 13 introduced a Native Linux rather than running the Windows version through an emulation layer, that has been great. However, certain features didn't make it into the initial two releases. So far, the Linux version no longer has support for meetings. It wasn't a feature, and very often a group that we put together recently was looking for a way to do online meetings. I thought, "I have a subscription to TeamViewer that includes that." I do, but that function no longer works in Linux version. I am sort of waiting for that to come back. 

Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone. I don't do a whole lot of support for mobile devices, but if I could just direct them to the Google Play Store to go grab the TeamViewer app, they could give me a number to connect to and I could see the screen with them.

I'm very grateful that there is a Native Linux client. That is a step forward and in the right direction. It shows TeamViewer's commitment to the Linux platform. I am very pleased about it, but there are some things that I used to have when the Linux version was just the Windows version packaged with the necessary emulation layers to make it work. I miss some of those features which used to be there prior to the Native Linux version. Hopefully, they will make it back into the product in the not too distant future.

It would be nice to see some of those other features that we used to have come back, using them on Windows and Mac.

I can no longer connect via web links, which is not the end of the world, but it's a mild annoyance. I used to be able to click something from my browser, then boom, there you go. At the time, it was the old TeamViewer that was based on the Windows software. I had to take some initial steps to configure an environment where those links worked, but once Linux was up, it was no different than on Windows. I could be on the web or in a remote monitoring platform, and if I needed to connect with one of my client devices. I would select from there, and say, "Connect to TeamViewer," and it would jump right in. I can't do that anymore.

The product and platform work well. That is why I have stay with them so long. The stability has typically been good.

Scalability is hard to say, because I am the lowest scaled out degree of utilization. The clients that I use it on are relatively small. I am the only person using the tool at my company, as the founding member.

I am using it fairly extensively. It is on almost every customer computer that I support. Anyone who has a maintenance agreement with me will have a copy of it. At this time, that is under 100 customers.

I have done work for people who have used it in larger environments: Hundreds upon hundreds of teams running it. So, I have seen it perform well in a huge environment. I have seen it perform well in a large, multitenant environment. 

I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical support has always positive.

The improvements since the Native release of the Linux version have been great. They have been good about addressing the most critical issues first. There was one that left many of us that work on Linux and support Windows machines, particularly in enterprise environments, having to press Control-Alt-Delete to log into a system. When the Linux client first came out, there was no way to send Control-Alt-Delete. How do you miss something that important? They were actually very quick in getting that fixed and rolling out a version that supported that.

They have been doing some support for ARM, which is sort of cool. That is the chip that runs the Raspberry Pi. While I don't know if it is all ARM devices, specifically Raspberry Pi support for Linux is something that you can get from TeamViewer, which is beneficial.

With Raspberry Pi out there with TeamViewer on it, you are not having to kick somebody at the customer site off of their computer in order to get access to a desktop, then fire up a browser to look at somethings locally. Therefore, it is nice to see support for it out there.

I came to be familiar with TeamViewer when I was trying to find a way to access Take Control from Linux. Instead, I found out it could be done with TeamViewer. That is what made me aware of TeamViewer and made me discover firsthand that it was a great solution. 

I didn't replace another service. While I have used other technologies in the past, like VNC, they don't do exactly what TeamViewer does. If you wanted to use VNC remotely, you'd need to get your traffic through the firewall and take care of securing or encrypting that traffic yourself. Thus, it is not really in the same league of software. You have to bring your own security. With TeamViewer, you are encrypted out-of-the-box.

The initial setup was straightforward. I use the corporate plan now and have the installer pushed from my remote monitoring platform, so it's ridiculously simple these days.

Nowadays, the installation happens automatically, so it doesn't take any time at all. Basically, when I put my remote monitoring and management tool on the customer machine, it takes care of pulling it down, setting it up, and joining it to my account all on its own.

You can easily deploy a Raspberry Pi with Linux on it at a customer site with TeamViewer on it. Now, you have a machine at a customer site that you can get on it if you needed to use a web browser to look at things on the network, like a printer scanner, or multi function device interface. If your security policy was so you could only manage the firewall from inside of the LAN, then I tend to have some other methods for keeping the firewall secure. Still, this is something where there is a real value-add to it.

I don't have good numbers due to the small sample size.

The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier.

LogMeIn started this rush to higher prices whenever they got bought out and chopping off lower-end tiers. A lot of people in my industry had been using them for a long time. I never cared for their solution. I always thought it felt clunky and didn't think it worked well, but plenty of people did like it. I don't know if it was the pricing that was the primary draw, or what, but there were many people in my industry who were leaving LogMeIn after their 400 percent price hikes.

Take the time to learn what TeamViewer can do. Take advantage of some of the features that it offers. Learn some of the best ways to leverage its capabilities.

I have some Linux test virtual machines that I do connect to using TeamViewer. In the past, I connected to Android devices, but that functionality is currently missing from Linux.

TeamViewer had some negative press a few years back when some people had their accounts breached. TeamViewer was being used by bad actors to commit malicious acts on people's PCs, but that was not TeamViewer's fault. It was bad implementation by users. Despite the fact it wasn't TeamViewer's fault, TeamViewer still went above their obligation and helped make it easier for people to properly secure their accounts. I think they did a great job with that.

Increased TeamViewer usage would be hand-in-hand with increasing our customer base, so I both want and need a bigger customer base. Part of my standard support software stack is TeamViewer, so every new customer PC device which is added to the support contract would be one more deployment of a TeamViewer Host. So, I definitely plan to increase TeamViewer deployment.

We primarily use the solution for getting remote desktop connectivity and file sharing. We can access the remote desktop or remote laptop by entering the unique ID from the remote device.

It is very beneficial if you are unable to access a device physically. For example, if you want to troubleshoot a remote end device, or if you want to access any file in it, you can do so from afar. It's great, especially for people who are handling remote devices that have less IT knowledge. We can guide them to install small applications and open up the connectivity to us. We can do our work remotely and assist them as required.

The solution is quite stable. 

The user interface is good.

It's a user-friendly product.

They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers. 

They can increase their user base and offer it to more people who will start those applications for commercial purposes. I didn't see their marketing material or promotional documents or promoting advertisements.

Likely they have more features. They could advertise or promote more about what they offer and what they can do for new and existing users. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. Personally, I didn't feel there are any security issues with it.

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.

I previously used AnyDesk software.

It is a small application that we can install on our computer or laptop.

The initial setup is straightforward. You just download it and with a few clicks, it is installed.

I don't use the commercial version. The version I use is free.

I'd rate the solution a nine out of ten. I am very satisfied with the overall capabilities of the solution. I'm happy with it.

TeamViewer is used to access computers remotely. I used it to fix computers if customers have technical issues. For example, if software or printers are not working correctly. Additionally, I can give demonstrations to customers on how to operate any application.

The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk.

TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk.

I have been using TeamViewer for more than five years.

TeamViewer is a stable solution.

The scalability of TeamViewer is good. However, I now use AnyDesk because I had a difficult time connecting to my clients.

I am the only one using the solution.

I have not used the support from TeamViewer.

I previously used the Microsoft Windows Remote Desktop application, but it's complicated to use. The setup and configuration of the solution are difficult, you need the client to have some technical knowledge to be able to use it. TeamViewer was better.

The initial setup of TeamViewer is easy, but there are some complicated settings that could be made easier. It is easy to download and I can share the link with a client to download and install it. Once installed, they only need to give me the ID and password to their TeamViewer and then I can connect.

There is no license needed to use TeamViewer.

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

We primarily use the solution for remote access for foreign Windows devices.

The real-time access has been excellent. 

It's easy to initially set up.

The product is very stable. Its performance is good. 

It is a scalable product.

The solution can be customized. 

It would be very helpful if they could provide a manual for the installation process and describe more of their features. They don't seem to provide that right now. 

We've been using the solution for less than a year. It's been around eight months. 

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. It has been reliable. Of the few times I've used it, I didn't have any issues. 

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

I haven't dealt with support very often. They have a contact page to reach them if you need assistance.

Positive

We use the solution once in a while. It's not something I use on a daily because we have other tools like Zoom or like Google Meet.

We don't really use any other remote access products.

The implementation process is simple. It's not overly complex or difficult. 

It was basically just downloading the solution. It doesn't take very long. 

I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.

TeamViewer is a good system for organizations in general - depending on their customer needs. Users, however, can customize it to what works best for them.

I'd rate the solution eight out of ten. 

TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.

TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough. 

I have been using this solution for six months. 

The initial setup is straightforward. If your network connection is good, this solution provides you with very scalable performance.

Using this solution does not require any license plan. It's just a soft application which we are going to install on our systems.

I would recommend this solution to other users. I would rate it a ten out of ten. 

TeamViewer allows the capture of the screens of the colleagues on the network.

For example, when the user works with his screen for a process and encounters a problem, he informs us or reaches out on WhatsApp. We get control of his screen and try to understand the problem and then try to solve the problem.

Without going to the actual user or colleague, I can access his screen. This is the value of the solution for me.

It is quite simple to set up.

It is stable. 

Voice communication and screen communication or face-to-face communication could be improved. The screen should be something like Zoom when I want to talk with my counterpart. I want to communicate with my counterpart while also seeing the screen.

I've used the solution for three years. 

The solution is stable. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance is good. 

We have 13 licenses. For the time being, the solution is fine and we do not plan to increase usage.  

I've never used technical support from TeamViewer. 

Sometimes we use AnyDesk. However, it gets disconnected suddenly. TeamViewer is very good. It doesn't happen. 

The solution is easy to set up and quick to deploy. You can have it up and running in one day. 

We have three to five people in the IT department that can handle deployment and maintenance tasks. They are IT technicians.

I don't handle the licensing. I can't speak to the costs. However, my understanding is that it is reasonably priced. 

I'm not sure which version of the solution we're using. 

I'd rate the product nine out of ten. 

I would recommend the solution to others. 

TeamViewer can be used for remote accessing computer systems.

The most valuable feature of TeamViewer is user-friendliness.

I have been using TeamViewer for approximately five years.

We have 200 people in my company, but not all of them are using TeamViewer. We do not have plans to increase usage.

The support could improve their speed.

I rate the support from TeamViewer a three out of ten.

The initial setup of TeamViewer is straightforward. It took us approximately two weeks to deploy.

We have a team of four that does the implementation of TeamViewer in-house.

I would recommend this solution to others. It is a good solution.

I rate TeamViewer a seven out of ten.