TeamViewer Reviews

• Cross platform compatibility
• File exchange
• Remote control

Saves travel time.  Wide support of platforms allows for a single solution.

• Full integration of computer's user account system.  Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password.
• Multiple session support.   Be able to login into the same computer but have multiple sessions for each user. Concurrent login.
• Speed

Accessing unattended servers, Mac, Linux, Windows, Raspberry.

Unattended access with "single" login.

The price is a killer for the amount I normally use it.

• Quick support option
• File transfer
• No firewall or port configuration

- Quicker and easier to connect to our customers’ PCs to resolve software issues

- An easier way to share and combine contact lists

I have used it for over four years.

I have not encountered any stability issues so far.

I have not encountered any scalability issues.

I have not had to use technical support.

I previously used VNC and pcAnywhere. They are obsolete; had to configure firewalls and ports.

Initial setup was simple. It was easy to install; add a license key and set up a contacts list.

Our customers use the free version, as they rarely need to use it.

Before choosing this product, we also evaluated LogMeIn.

Get the license that suits your needs and causes the least conflict with their clients when new versions are released.

• Ability to connect to the machine of another user and see what that person sees
• Closes many communication gaps that confront customer support departments
• Chat functionality: Enables you to communicate in real-time with the user while monitoring their screen

Working with TeamViewer has made customer support work more efficient. It aids in the communication between support and remote customers.

The voice chat could be better.

I’ve been sporadically using this software for over 10 years, both for personal and work purposes.

I encountered no stability issues.

I encountered no scalability issues.

I’ve never been in touch with TeamViewer’s technical support.

I have not used a different solution before.

The initial setup was easy via the installation wizard.

I wouldn’t be able to judge this, as I use the free version for personal purposes. My manager has arranged the professional version for business purposes.

I did not evaluate other options.

I love the speed of the tool and I find the dashboard to be very user-friendly. I don’t need to peck and find what I’m looking for.

I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.

Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.

I've used this solution for two years, including some time with previous versions.

I have installed it on several devices without issue.

We had no issues with the performance.

It's been able to scale for our needs.

I haven't ever needed to use it.

I used to use LogMeIn but it seemed cumbersome and slow.

It's easy and I have had novices install it no problem.

I personally did an individual implementation as needed on a gradual basis until we were all using it.

Do it, but try the free basic version first.

• Remote control function
• Function to copy across data from source machine to destination

These provide easy access to large files that cannot be sent via email.

It has helped me help users from different sides of the building.

I believe the graphical resolutions can be improved on the product, as apart from this, the product is very easy to use and easy on the eye.

I have been using it for more than two years.

I have not encountered any deployment, stability or scalability issues at all.

I did not previously use a different solution.

Before choosing this product, I did not evaluate other options.

I would happily recommend this product for both personal and commercial reasons because of its price and also because of its ease of use.