TeamViewer Reviews

We use TeamViewer for remote technical support.

The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution.

The solution could improve by increasing or removing the time limitation on the use of a session.

I have been using TeamViewer for approximately one year.

TeamViewer has been stable.

The solution is scalable.

We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

We have not faced any issue contacting support.

I have not used other solutions previously.

The installation is straightforward, it took less than one minute to do.

I did the implementation of the solution. Most users can do it themself.

We are not using the solution for commercial use therefore it is free to use.

I would recommend this solution to others.

If someone is looking for a remote connection and support solution, this is a good choice. It's very straightforward to use.

I rate TeamViewer an eight out of ten.

I mainly use TeamViewer for support.

I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

The most important feature of TeamViewer is its ease of use.

The installation and the update agent could improve.

I have been using TeamViewer for approximately five out of ten.

TeamViewer has been stable in my usage.

I have found TeamViewer to be scalable.

I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

When we needed some support, we receive a very quick response.

We previously used LogMeIn. We switched to TeamViewer because of costs.

The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.

We have two people that do the support and maintenance of this solution.

We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.

TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.

I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

I rate TeamViewer an eight out of ten.

I am using it more for meetings with my colleagues who happen to be at another worksite. I am using the meeting functionality more often now, compared to the remote-control functionality which I used more often previously.

I use it on a Windows PC.

It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.

If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.

It also renews automatically, annually, and you are only allowed to cancel it by applying for the cancellation 28 days in advance through a support ticket. They should really tend to that.

I have been using TeamViewer for a very long time. Previously, I used it as a personal tool to log in to my parents' or friends' computers to help them troubleshoot issues. About a year ago, I started looking for an alternative to using Skype for video meetings. In the end, I found TeamViewer’s meeting solution to be pretty smooth and suitable for use in China. I have been using that functionality, occasionally, for about a year.

The solution is very stable. 

I haven't used technical support.

We were previously trying to use Skype for Business for meetings. It did not work very well in China so we had to find something else.

In my opinion, the setup was not that complicated. I found it more difficult setting up the local Chinese version of Skype for Business. When I got the company to install TeamViewer instead, they found it much easier to register and connect.

It took just a few minutes of downloading, installation, and registration on the site and it was good to go.

The price is reasonable. However, it doesn't seem that anybody in my company wants
to spend.

My advice is to try it for free first.

For security reasons, we do not have an IT department that connects to the main IT infrastructure in our parent companies. So we have to come up with our own solutions at minimal costs.

At the moment, I only have three close colleagues using it in my organization. They are all on the technical side. We discuss engineering solutions and procedures during our meetings.

I have always felt that TeamViewer is extremely capable software and, in my many years of using its remote connection service, it has never let me down.

I use it to train remote employees on the database and to troubleshoot their computer for them

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues.

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to access a new one even if my version is paid and their version is a trial.

Only stability issues were due to Internet speed or instability.

No, it is easily scalable.

Satisfactory

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

Very easy to setup. I have gotten computer novices to install and run the program with just a few word of instruction.

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.

Yes, LogMeIn. I preferred TeamViewer though.

Try the free version to evaluate. I am sure you will be satisfied.

We primarily use the solution for remote access.

I used it mostly for Cisco remote support activities.

It’s so great for when you need to provide remote support. It allows us to troubleshoot in real-time.

The configuration and structure are good.

It doesn’t break down easily.

The product installs easily.

It is stable and can scale well.

The dashboards they have are good.

The solution isn’t expensive at all.

I don’t see any areas where improvement is needed. It’s been helpful overall.

I’ve been using the solution for two or three years.

It’s a stable product. It is reliable. There are no bugs or glitches, and it doesn’t crash on me.

I’ve never had any issues with scaling the solution.

About three or four people use the solution in my organization. While we don’t have plans to increase usage, we might down the line.

We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them.

The solution offers a very easy initial setup. It’s not complex at all.

The licensing on offer is reasonable.

I would recommend the solution to others. I’ve used it a lot and found it to be helpful.

I’d rate it eight out of ten.

It is generally used for remote control for remote support.

It is fairly feature-rich and stable.

I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines.

In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. 

It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.

I have used it on and off for a number of years. 

It has always been really stable.

I believe it is scalable, but the caveat is installing the client. 

In one of the organizations, we used it for a health system, and we were supporting 16 hospitals. More recently, I used it in a small engineering architecture firm, and we supported a couple of hundred people through six different offices.

Their tech support is really good. They were always very helpful. I would give them a ten out of ten.

If you're going to go with TeamViewer, I would recommend going all-in on their suite of tools instead of trying to do a hybrid model because you always get into trouble with hybrid models for collaboration tools. I believe that integration is the key. The fewer tools you have out there, the less you have to support. Your infrastructure is also less complicated.

I would rate TeamViewer a seven out of ten.

It’s primary function of RDP is the product’s most valuable feature.

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to support remote users.

Clipboard management could be better. As could the drag-and-drop file upload/download function (especially when multiple monitors are involved).

For the clipboard management aspect of improvement it would be nice to have some sort of user isolation in regards to the clipboard. You’re already logged in to an account for TeamViewer, but if multiple people are connected (even if not actively on the same remote machine), the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different block of text. Even a clipboard viewer would be nice – maybe show the last 3 or 4 copies so if someone else did copy as well you could at least see it.

For the drag and drop issue, if dragging from a remote TeamViewer window you have to drag and drop on to the same monitor. And there can’t be any other windows in the background you are moving over; otherwise the transfer won’t work. Often times we have multiple remote machines open on one monitor that often overlap. Having to shuffle screens around on the desktop is tedious just to be able to drag and drop. So we end up using the file transfer window process instead. So it’s a “neat feature” to have drag and drop, but implementation has a few pitfalls.

I have used it for four years.

There have been a few times when TeamViewer has been down globally, so that’s definitely an issue for consideration.

I have not had any scalability issues. It’s worked really well for one-machine access for home use, as well with 30+ servers and multiple open connections.

Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external issues and outages.

I have used several different variations of RDP from pcAnywhere to straight Windows RDP. TeamViewer is very easy to set up, use, and instruct others to get running, which is great for support. Very little if any fiddling with firewall rules is needed, so that’s a real plus.

Initial setup was very straightforward. There are multiple installs depending on what you need (host, client, etc.), and it’s easy to switch from one to another or just disable the features that aren’t needed.

The free version is great to get started with and for a lot of people, it might be all that is needed. If you are going to be using multiple machines with multiple connections, you’ll need to consider the enterprise version.

I did not evaluate any software prior to starting to use TeamViewer. The company was already using it when I was hired. But it’s definitely better than a lot of the other RDP clients out there.

Depending on usage, one thing to watch for is the shared clipboard feature. It is nice to have the ability to share the clipboard between machines. However, it also shares it among all the users connected to the same machines. So, in our case, we’d have 4-8 different users connected randomly to different machines. And the clipboards would sometime transfer from user to another. So something that was copied from one user was pasted into another user’s work (can be both frustrating and comical at times).

It is possible to lose connectivity due to external issues, so that might be something to consider.

As with all RDP clients and the functions that they provide, pay close attention to application security parameters, as well as security on the machines themselves. You are opening a direct line of communication to your machines, so tread carefully.

The ability to control a remote client or server from anywhere in the world and from lots of different devices. We have 100 remote users, some of which are non-English speaking. In the past, you had to try to help them over the phone and explain technical terms and procedures. Now, they simply send their TeamViewer user ID and password, and someone can connect directly to their PC and help them.

We have hundreds of remote key users, a lot of whom are non-native English speakers. Using TeamViewer allows my team & I to resolve any issue directly, without having to translate on the phone or by email.

I'd like to be able to have two simultaneous sessions open on two different screens; this would increase productivity.

I’ve been using it successfully for two years.

I only encountered stability issues with the personal/free version, never with the corporate version.

I did not encounter any scalability issues.

In general, for the corporate version, it is excellent.

I had used other remote options such as WebEx, LogMeIn, RDP sessions, etc., but none of them offered the range of features and reliability of TeamViewer.

It’s very easy. The application install is straightforward and registering the licence was also very easy.

Be sure you are compliant in licencing and choose the version which is suitable for your needs.

Try it on your personal PC as a personal free licence first.