TeamViewer Reviews

We primarily use the solution for remote access.

I used it mostly for Cisco remote support activities.

It’s so great for when you need to provide remote support. It allows us to troubleshoot in real-time.

The configuration and structure are good.

It doesn’t break down easily.

The product installs easily.

It is stable and can scale well.

The dashboards they have are good.

The solution isn’t expensive at all.

I don’t see any areas where improvement is needed. It’s been helpful overall.

I’ve been using the solution for two or three years.

It’s a stable product. It is reliable. There are no bugs or glitches, and it doesn’t crash on me.

I’ve never had any issues with scaling the solution.

About three or four people use the solution in my organization. While we don’t have plans to increase usage, we might down the line.

We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them.

The solution offers a very easy initial setup. It’s not complex at all.

The licensing on offer is reasonable.

I would recommend the solution to others. I’ve used it a lot and found it to be helpful.

I’d rate it eight out of ten.

I use TeamViewer to enter someone else's computer and solve an issue they have with something. For example, desktop to desktop viewing.

The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping.

I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them.

I have been using TeamViewer within the past 12 months.

TeamViewer is a stable solution.

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

I have not needed to use the support from TeamViewer.

The initial setup of TeamViewer is very easy and it takes approximately one minute to complete.

I am using the free version of TeamViewer. There is a subscription fee to use the premium features.

I would recommend this solution to others. It is easy and fast to use and it doesn't require a professional level of skills or knowledge to operate. 

I rate TeamViewer an eight out of ten.

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

I have been using TeamViewer for approximately two years.

TeamViewer is stable.

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

We have a consultant that helps us do the virtual aspects of TeamViewer.

I rate TeamViewer a nine out of ten.

The most valuable feature has been the ability to give control to others for support purposes.

This solution could be improved by offering more flexibility in terms of usage.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution.

We have received good support from the customer service team although at times we have waited a long time in the queue. 

Neutral

The initial setup is simple and straightforward.

We use a paid version. The free version has some limitations and you're not able to make voice calls.

Not every solution is 100% and there's always room for improvement. 

I would rate this solution a nine out of ten. 

We primarily use the solution for remote access. It's for sharing the desktop with some other user. If I were to remotely access someone's machine, then I would use TeamViewer.

It is very easy to configure and very easy to use.

The implementation is quite straightforward. 

It's stable.

It's my understanding the resolution can scale.

The user interface and dashboard are good. 

There are no limitations that I can see. It isn't missing any features.

I can't recollect, however, they should, if they haven't already, add audio to their product. I'm not sure if they provide good quality audio alongside screensharing. 

I've used the solution for about a year. 

It's very, very stable. There aren't bugs or glitches. It doesn't crash ort freeze. it's reliable and the performance is good. 

It seems to be scalable, however, people just use it one to one. 

In my company, I just use it. I don't know of anyone else int eh company that leverages it. 

I've never contacted technical support. I can't speak to how responsive or helpful they are. 

I have not used anything else. I've only used this product.

You do need to install an application. It's easy to configure and install during the implementation process. The entire process takes five to ten minutes. 

I handled the setup by myself. I did not need the assistance of integrators or consultants. 

I don't have any insight into how much the solution costs. 

I'd recommedn the solution to others. 

I'd rate the solution eight out of ten. I found it pretty useful.

We use TeamViewer because sometimes our Cisco switches get disconnected on the remote side, and we connect to someone that has TeamViewer that is able to connect us again. He does it through his mobile laptop and gets connected back to the switch.

I use TeamViewer for personal and business use.

I have been satisfied with TeamViewer overall.

I have been using TeamViewer for approximately five years.

TeamViewer is stable.

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

I have not contacted technical support.

The installation is very easy and it takes a minute.

The version of the solution we are using is free.

I would recommend this solution to others.

I rate TeamViewer a ten out of ten.

TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.

The solution allows for remote tech support that has the capability for us to see a user's screens. We can do this from anywhere in the world. We don't need to be in the room with a user to help them.

The solution offers a very helpful tech support application. If you need help, the tech support can use the application to help you right on your desktop.

They have these options of TeamViewer such as Augmented Reality so that you can draw on it and you can ease somebody into a process, or assist somebody in doing some actions. They can also integrate that into the Pilot TeamViewer. Right now, they use it as a separate thing. They originally introduced it under Microsoft Hello and it should be integrated into the TeamViewer Pilot version soon.

The product is quite stable. The performance is good. 

We've found that the scalability is excellent.

They should release features such as Augmented Reality into both plain and standard versions of TeamViewer. Nowadays, you have to wait for another release, or another product version while Augmented Reality features should just be integrated into the standard version of TeamViewer.

The product could be less expensive. There are many similar products that are free these days.

I've been using the solution for well over ten years. It's been more than a decade. I have a lot of experience with it.

The solution has very good stability. The performance and reliability are very high. There aren't bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution is very good. A company shouldn't have any issues with scaling.

Just the administrators, like myself, have access to the solution. Everybody else gets support through the product via us.

We do plan to continue to use the service.

We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness when it comes to troubleshooting issues. 

I have previously used TightVNC and UltraVNC. UltraVNC was one of my favorites. Most of the free open-source products are quite good.

The installation process is pretty plain and simple. It's not complex at all. A company shouldn't have any issues with the implementation.

It's simple software to install. There is no cloud or anything. The ID is maintained by the cloud, however. When we install the product, it also creates a unique ID. That unique ID is maintained in the cloud maybe, however, we don't do anything with that as they maintain it. The ID is unique to your system.

There is tech support application as well which is just small and easy. You just need to download it and it works for the one time whenever you want it.

There isn't a need for dedicated maintenance. It's pretty simple to use.

There is a subscription option for licensing the product.

The price could always be a bit less.

We are using the latest version of the solution at this time.

Overall, on a scale from one to ten, I would rate the solution at an eight. We've been very happy with the solution over a number of years. It's always been helpful.

I would recommend the solution, however, I'd be happier with the product overall if they could lower their prices.

We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location.

It's faster to connect remotely than to facilitate transportation of equipment for service. Besides, it saves the organization tons of money.

• Viewing the client screen remotely and having full control of controls.
• Instant messaging is also good. 
• Mobile device support is also great.

Wish it would support multiple support persons at the same time to assist a client for situations that need team collaboration.

The pro version never hangs up as long as it is up to date. That said, it's a stable product.

It's one of the best in my opinion, especially the pro which even multinational companies could use.

Got support documentation and never needed to call customer service.

Yes, indeed Skype, but that was an improvisation, the alternative solution was not suited for the purpose.

Quite easy to set up and straightforward.

We implemented this solution internally.

It's worth every penny; I would recommend it any time.

TeamViewer is affordable and also features a limited free version to test it out.

I have always known TeamViewer, but we tried some Microsoft solutions.

In terms of performance, TeamViewer doesn't take much of your computer/device resources to run.