TeamViewer Reviews

We use TeamViewer to do remote troubleshooting with our technology provider.

The most valuable feature of TeamViewer is its ease of use.

TeamViewer could improve by having support for other operating systems, such as Linux.

I have been using TeamViewer for approximately two years. 

TeamViewer is quite stable. We don't have any issues with it.

We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.

We have approximately 20 users using TeamViewer. We do not have plans to increase usage.

I have not contacted technical support.

I use Anydesk and TeamViewer in parallel. Some people use one and some the other.

We use the free version of TeamViewer.

I would recommend this solution to others.

I rate TeamViewer a nine out of ten.

I mainly use TeamViewer for support.

I can use TeamViewer on my client's systems. I install the TeamViewer on the office system and with this, I can connect with the server and PC client, and I am free to work when I need to on the client's system.

The most important feature of TeamViewer is its ease of use.

The installation and the update agent could improve.

I have been using TeamViewer for approximately five out of ten.

TeamViewer has been stable in my usage.

I have found TeamViewer to be scalable.

I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

When we needed some support, we receive a very quick response.

We previously used LogMeIn. We switched to TeamViewer because of costs.

The installation is fine but with some versions, it can be complex. The whole implementation takes 50 minutes.

We have two people that do the support and maintenance of this solution.

We have evaluated the ROI when we started with this remote assistance solution but I don't have exactly the ROI or value.

TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.

I suggest to others that are looking to implement a service is to evaluate exactly how many connections they need that will fit their needs.

I rate TeamViewer an eight out of ten.

I use it to train remote employees on the database and to troubleshoot their computer for them

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could troubleshoot their computer issues.

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to access a new one even if my version is paid and their version is a trial.

Only stability issues were due to Internet speed or instability.

No, it is easily scalable.

Satisfactory

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

Very easy to setup. I have gotten computer novices to install and run the program with just a few word of instruction.

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.

Yes, LogMeIn. I preferred TeamViewer though.

Try the free version to evaluate. I am sure you will be satisfied.

The ability to control a remote client or server from anywhere in the world and from lots of different devices. We have 100 remote users, some of which are non-English speaking. In the past, you had to try to help them over the phone and explain technical terms and procedures. Now, they simply send their TeamViewer user ID and password, and someone can connect directly to their PC and help them.

We have hundreds of remote key users, a lot of whom are non-native English speakers. Using TeamViewer allows my team & I to resolve any issue directly, without having to translate on the phone or by email.

I'd like to be able to have two simultaneous sessions open on two different screens; this would increase productivity.

I’ve been using it successfully for two years.

I only encountered stability issues with the personal/free version, never with the corporate version.

I did not encounter any scalability issues.

In general, for the corporate version, it is excellent.

I had used other remote options such as WebEx, LogMeIn, RDP sessions, etc., but none of them offered the range of features and reliability of TeamViewer.

It’s very easy. The application install is straightforward and registering the licence was also very easy.

Be sure you are compliant in licencing and choose the version which is suitable for your needs.

Try it on your personal PC as a personal free licence first.

I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect.

It has a lot of features (of which I only use about half). There are a lot of features which can be configured as you like to work. However, there are two categories that I never use although they can be very handy.

1. Communications: provides build in audio and video between parties. I personally use Skype for this because it is my preferred way of communication for years and most of my customers have it too. I guess for other users this may be a huge benefit because if the remote side has no communication software installed, you have one build in.
2. Most of the files & share options: Remote print, VPN, screen-shot, session recording, share via ... are options I don't use because I have no need for them but I'm sure they have great benefits for people who do. For screen-shots I use Faststone Capture for everything so it's easier for me to use that in Teamviewer too.

A major advantage is that it is available for almost all of the operating systems including Windows, Linux, Mac, Android, and so on. You can have more than one active session, so imagine that you can remotely control a PC and a smart-phone of the same user at the same time.

When a customer want to connect his smart-phone with his PC and there are problems, you can take over the phone in one session and open a second session for the PC. You can very easy switch between them.
When several users need some updates, you can open a session for each of them. Starting the updates on the first machine and while waiting, switch and start the update on the second machine, etc.

This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream.

In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different that what I have now.

For me, it is a perfect product and I really don't know anything that I can think of that would make the product easier or better.

The only thing I wish for is a better price for small users.

I have used this solution for about 5 years.

Since we have been using TeamViewer, we have never experienced any issue. This sounds like paid sales text but it isn't.

Customer service is very good. The people at TeamViewer are listening to what you want and try to help.

Technical support is very good. Although we have had no problems, we had some questions about a few settings in TeamViewer and we got a no-nonsense response immediately.

I have used/tried most of the existing remote access solutions. It was an ongoing search between software and services. After too many problem with a product, I searched for other solutions.

It was the most simple setup I ever had with any software. Download, install with only a few settings to choose and start using it.

I installed it myself; no team needed; everyone can do this. I have no advice for implementation. Just install it and use it. If you have a team that is going to use it, you have to buy a license accordingly; that's all.

Noncommercial use: Free.

Commercial use with only a few (paying) customers: It depends on the amount of time you use TeamViewer and what the customer is willing to pay.

Commercial use: Prices of the licenses are somewhat high but ROI can be achieved very quickly in many cases.

TeamViewer was, from the first use, my favorite. After about five years of use, I never have had the need to look for other solutions.

One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

A Linux version would be great as well.

I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.

No issues encountered.

No issues encountered.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.

The implementation was done by an in-house team.

The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.

We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.

No other options were evaluated.

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.

We are using TeamViewer to support our users. It is used for technical support.

TeamViewer has a good interface.

I have been using TeamViewer for approximately three years.

The stability of TeamViewer is good, but it could be better.

TeamViewer is scalable.

We have approximately 200 people using this solution in my organization.

I used technical support when purchasing the solution and they were fine.

We used Anydesk in parallel with TeamViewer.

The initial setup of TeamViewer was straightforward. It only takes approximately five minutes to complete.

We have a permanent license and the price is reasonable. 

I would recommend this solution to others.

I rate TeamViewer an eight out of ten.

Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues.

We only use it when our default remote viewer is not working. So it serves as a backup.

When clients have a newer version installed and we only have a license for version 8, there are issues. If they could allow older versions to connect to newer versions, that would be great. Right now, when you only have a license for version 8, for example, and a client has version 9+, you can't connect and the client actually has to downgrade to a lower version.

What happens is that if we only have a license for TeamViewer 8 we can only connect to clients machines that have TeamViewer 8 on. Most clients download the latest version (0, 10, 11) and only after installing TeamViewer on their side and after trying to connect we need to inform the client that we only have a TeamViewer 8 license.

I have used the solution for five years.

We have not had any deployment, stability or scalability issues beyond the above-mentioned issues on different versions.

Initial setup was straightforward.

An in-house team did the implementation.

TeamViewer is our backup; we are currently using RDP and Radmin.

It's a good product.