TeamViewer Reviews

We primarily use the solution for remote access. It's for sharing the desktop with some other user. If I were to remotely access someone's machine, then I would use TeamViewer.

It is very easy to configure and very easy to use.

The implementation is quite straightforward. 

It's stable.

It's my understanding the resolution can scale.

The user interface and dashboard are good. 

There are no limitations that I can see. It isn't missing any features.

I can't recollect, however, they should, if they haven't already, add audio to their product. I'm not sure if they provide good quality audio alongside screensharing. 

I've used the solution for about a year. 

It's very, very stable. There aren't bugs or glitches. It doesn't crash ort freeze. it's reliable and the performance is good. 

It seems to be scalable, however, people just use it one to one. 

In my company, I just use it. I don't know of anyone else int eh company that leverages it. 

I've never contacted technical support. I can't speak to how responsive or helpful they are. 

I have not used anything else. I've only used this product.

You do need to install an application. It's easy to configure and install during the implementation process. The entire process takes five to ten minutes. 

I handled the setup by myself. I did not need the assistance of integrators or consultants. 

I don't have any insight into how much the solution costs. 

I'd recommedn the solution to others. 

I'd rate the solution eight out of ten. I found it pretty useful.

We use TeamViewer for remotely managing desktops. If a user is facing difficulties or has some technical problems we can easily connect to their system to troubleshoot the issue for a resolution. There is no need to attend to their location.

I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID.

There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication.

I have been using this solution for approximately one year.

The solution is very stable and there is not a lot of delay in performance during a remote session.

We have approximately 20 people using this solution in my organization.

I have previously used Microsoft Windows built-in remote desktop.

The installation is very easy.

There is a free and paid version of this solution. I am currently using the free version.

I would advise others this is the best solution for administrators or IT personnel. You do not require very much knowledge on how to use it. You will be able to use all the features because it is user-friendly.

I rate TeamViewer a nine out of ten.

TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for example, I could access your desktop remotely to see your screen, keyboard and mouse. I'd be able to access it from anywhere in the world and I can control it just as if I was sitting in front of your system.

The solution allows for remote tech support that has the capability for us to see a user's screens. We can do this from anywhere in the world. We don't need to be in the room with a user to help them.

The solution offers a very helpful tech support application. If you need help, the tech support can use the application to help you right on your desktop.

They have these options of TeamViewer such as Augmented Reality so that you can draw on it and you can ease somebody into a process, or assist somebody in doing some actions. They can also integrate that into the Pilot TeamViewer. Right now, they use it as a separate thing. They originally introduced it under Microsoft Hello and it should be integrated into the TeamViewer Pilot version soon.

The product is quite stable. The performance is good. 

We've found that the scalability is excellent.

They should release features such as Augmented Reality into both plain and standard versions of TeamViewer. Nowadays, you have to wait for another release, or another product version while Augmented Reality features should just be integrated into the standard version of TeamViewer.

The product could be less expensive. There are many similar products that are free these days.

I've been using the solution for well over ten years. It's been more than a decade. I have a lot of experience with it.

The solution has very good stability. The performance and reliability are very high. There aren't bugs or glitches. It doesn't crash or freeze. 

The scalability of the solution is very good. A company shouldn't have any issues with scaling.

Just the administrators, like myself, have access to the solution. Everybody else gets support through the product via us.

We do plan to continue to use the service.

We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness when it comes to troubleshooting issues. 

I have previously used TightVNC and UltraVNC. UltraVNC was one of my favorites. Most of the free open-source products are quite good.

The installation process is pretty plain and simple. It's not complex at all. A company shouldn't have any issues with the implementation.

It's simple software to install. There is no cloud or anything. The ID is maintained by the cloud, however. When we install the product, it also creates a unique ID. That unique ID is maintained in the cloud maybe, however, we don't do anything with that as they maintain it. The ID is unique to your system.

There is tech support application as well which is just small and easy. You just need to download it and it works for the one time whenever you want it.

There isn't a need for dedicated maintenance. It's pretty simple to use.

There is a subscription option for licensing the product.

The price could always be a bit less.

We are using the latest version of the solution at this time.

Overall, on a scale from one to ten, I would rate the solution at an eight. We've been very happy with the solution over a number of years. It's always been helpful.

I would recommend the solution, however, I'd be happier with the product overall if they could lower their prices.

I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease.

TeamViewer improved my business because I can help my customer directly from here in very less time.

• Ability to share any files among others
• Easy to use, and has a clean user interface
• Value for money
• Ability to add any TeamViewer ID.

There is nothing to improve; TeamViewer already works perfectly. But still, I think the price factor for small business.

I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect.

It has a lot of features (of which I only use about half). There are a lot of features which can be configured as you like to work. However, there are two categories that I never use although they can be very handy.

1. Communications: provides build in audio and video between parties. I personally use Skype for this because it is my preferred way of communication for years and most of my customers have it too. I guess for other users this may be a huge benefit because if the remote side has no communication software installed, you have one build in.
2. Most of the files & share options: Remote print, VPN, screen-shot, session recording, share via ... are options I don't use because I have no need for them but I'm sure they have great benefits for people who do. For screen-shots I use Faststone Capture for everything so it's easier for me to use that in Teamviewer too.

A major advantage is that it is available for almost all of the operating systems including Windows, Linux, Mac, Android, and so on. You can have more than one active session, so imagine that you can remotely control a PC and a smart-phone of the same user at the same time.

When a customer want to connect his smart-phone with his PC and there are problems, you can take over the phone in one session and open a second session for the PC. You can very easy switch between them.
When several users need some updates, you can open a session for each of them. Starting the updates on the first machine and while waiting, switch and start the update on the second machine, etc.

This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream.

In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different that what I have now.

For me, it is a perfect product and I really don't know anything that I can think of that would make the product easier or better.

The only thing I wish for is a better price for small users.

I have used this solution for about 5 years.

Since we have been using TeamViewer, we have never experienced any issue. This sounds like paid sales text but it isn't.

Customer service is very good. The people at TeamViewer are listening to what you want and try to help.

Technical support is very good. Although we have had no problems, we had some questions about a few settings in TeamViewer and we got a no-nonsense response immediately.

I have used/tried most of the existing remote access solutions. It was an ongoing search between software and services. After too many problem with a product, I searched for other solutions.

It was the most simple setup I ever had with any software. Download, install with only a few settings to choose and start using it.

I installed it myself; no team needed; everyone can do this. I have no advice for implementation. Just install it and use it. If you have a team that is going to use it, you have to buy a license accordingly; that's all.

Noncommercial use: Free.

Commercial use with only a few (paying) customers: It depends on the amount of time you use TeamViewer and what the customer is willing to pay.

Commercial use: Prices of the licenses are somewhat high but ROI can be achieved very quickly in many cases.

TeamViewer was, from the first use, my favorite. After about five years of use, I never have had the need to look for other solutions.

I think "actions" to send keyboard commands, remote reboot, chat, and the settings. They are the most valuable because many technicians will tell you how they've encountered problems finishing work on a system and can't complete it because they can't remote back in without assistance from someone physically onsite. The same goes for keyboard commands, as I can use "Ctrl+Alt+Del" and other commands which has helped me to save time and energy traveling to site.

The one area which needs improvement for both the standalone and enterprise versions would be "inter-operability" between versions. For all the features it offers why isn't it able to work with using backward compatibility. As if one system is using a newer version than mine, I cant connect. If I have a newer version, it may not allow me to connect. For the level of use this app has, this in my opinion shouldn't be an issue. It's possible the app has some inner workings and other advanced features I have not used or tried.

I have used TeamViewer independently via my own personal account starting circa 2009 and have on occasion used it in its enterprise form for nearly the same time.

I've performed a deployment.

I have never had to contact customer support for any connection issues. I have been able to resolve the issues myself as it. Normally any issue simply requires someone to be onsite to restart the service and ensure TeamViewer was on and running correctly.

I have previously worked with RescueMe, formerly LogMeIn and Bogmar. I believe that this is the only utility that allows chat, file transfer, "screenswapping", remoting in, and inviting attendees to a meeting.

I assumed there was no way to setup without obtaining the 'users' approval. As I continued to learn it, I was able to delve into its features and taught myself, although I've still not tried nor completely worked out the "LAN-Wake Up" feature.

I would note that if you're working for/from an enterprise standpoint, two imperatives would be to ensure all clients are running the same version. My other advice would be to assign an individual to maintain the "alias" names of all connected systems and/or groups. In the past I have frequently had to go into properties and modify the information. Similarly, I've had issue connecting to users as that information wasn't updated and it slowdowns work if you then have to resolve this first.

One of the functional capabilities for TeamViewer is that it is able to bypass any corporate firewall (using the standard internet port 80, and port 443) that enables us to provide off-site IT service and support when our corporate travelers are out of the office/town, and when they need IT assistance. Whatever location they are in, as long as they have internet access, we are able to provide the necessary IT services and support by connecting remotely to their machines.

Once, our company president was unable to launch his email on his notebook during one of his business trips. When the IT help-desk received his call (in the middle of the night), the help-desk personnel were able to resolve the problem in less than two minutes through the use of the TeamViewer host being installed on his notebook in the first place. Our company president was very impressed by the immediate resolution and was very satisfied with it.

A Linux version would be great as well.

I started off evaluating TeamViewer 7 as a trial solution for the company, in order to resolve issues with the long distance remote IT service and support.

No issues encountered.

No issues encountered.

I have never ever had to call the TeamViewer customer service hotline because the product is a very simple piece of software to use.

I have never ever had to call the TeamViewer technical hotline because the product is a very simple piece of software to use.

We used VNC software for remote support within office premises, but as the business requirement changed, we had to make the change from VNC to TeamViewer.

It's as simple as A-B-C as the full version and host version are very simple to install. Even a non IT person would be able to install it onto a computer through the simple user-interface screen guide.

The implementation was done by an in-house team.

The costs of the licenses are huge. Therefore, for a small size business company with less than 250 users in Asia, the ROI will take a long time to recover.

We projected to purchase the licenses for the IT team to have the full-version while the rest of the users would only have the host version. In the end, we purchased five user licenses for the full version.

No other options were evaluated.

To date, I have seen the growth of TeamViewer grow from strength to strength for other capabilities such as Mac, mobile device support, whiteboard tools, on-line meetings session. Once you use it, you will never want to use another remote service product again.

We use mainly use TeamViewer for our staff. We provide the laptop to our company and they work remotely sometimes from home or travel abroad. If they face any issues with their laptop application, such as Outlook, we can connect remotely and resolve the problem.

The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use.

I have been using TeamViewer for approximately two years.

TeamViewer is stable.

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.

The initial setup is straightforward, the process can take approximately 10 minutes. We add users' computers to the contact list and we can take remote control of them to solve issues.

We have a consultant that helps us do the virtual aspects of TeamViewer.

I rate TeamViewer a nine out of ten.