Service and Support
Thales Authenticators offer high-level technical support. Customers express satisfaction, noting good service. They experienced initial issues with slow ticket responses, which improved over time. Recently, customers find the service satisfactory.
Deployment
Thales Authenticators initial setup is reportedly straightforward, with a simple app download process. Organizations appreciate the user-friendly interface and comprehensive guides provided by Palace, facilitating easy deployment. Migrating approximately 20,000 users was accomplished in eight or nine weeks with a sizable team. The integration across organizations normally takes about a month, with initial unfamiliarity posing minor challenges during client-server registrations. Consequently, deployment is typically smooth and efficient.
Scalability
Thales Authenticators exhibits scalability, efficiently supporting many users, though some cloud-based downtimes were noted. SafeNet Authentication Manager aids scalability, backing extensive environments and offering flexibility to handle hundreds of users fluidly. Evaluations rate the scalability between seven and eight out of ten.
Stability
Many find Thales Authenticators stable, citing consistent performance and minimal downtime over two years. Some report frequent crashes and token issues, suggesting room for improvement. Concerns include tokens being deleted or locked, leading to situations where additional assistance is required if a PIN code is forgotten. A few experience reliable stability, reinforcing the need for potential enhancements to address occasional disruptions.