Trellix Endpoint Security (ENS) Reviews

Name: Trellix Endpoint Security (ENS)
Brand: Trellix
Rating: 4 (53 reviews)

3.8 out of 5

53 reviews
80% willing to recommend

211 followers

What is Trellix Endpoint Security (ENS)?

Trellix Endpoint Security (ENS) is a comprehensive solution designed to protect organizations from advanced cyber threats. With its advanced threat detection capabilities, ENS provides real-time visibility into endpoint activities, enabling proactive threat hunting and response.

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Trellix Endpoint Security (ENS) is the #17 ranked solution in EDR tools and #22 ranked solution in endpoint security software. PeerSpot users give Trellix Endpoint Security (ENS) an average rating of 7.6 out of 10. Trellix Endpoint Security (ENS) is most commonly compared to CrowdStrike Falcon: Trellix Endpoint Security (ENS) vs CrowdStrike Falcon. Trellix Endpoint Security (ENS) is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Trellix Endpoint Security (ENS)

October 2024

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Featured reviews

Venugopal Potumudi

Senior Consultant at Tata Consultancy

I'd rate the solution seven out of ten. Having used Trend Micro as well, I would rate Trend Micro higher. However, I would still choose this product as a second option. When we recommend a product, we would recommend something based on the fit of the product and customer requirements. We worked with Defender, we worked with Trend Micro, and we worked with McAfee. All of them almost overlap in multiple use cases. That said, we do see the customer IT strategy and where they're going, and they are adopting Azure more. We know there are certain limitations in their landscape where there may be some old legacy systems, and in that case, then we would either switch back to McAfee or Trend Micro instead of Defender.

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Shreyansh Sharma

Instrument and Control Engineer at Reliance Industries Ltd

The technical support needs some improvement. When product distribution errors occur, we have to contact technical support, which is a very tedious and time consuming task. After raising the call onto the technical support portal, usually receive a notification after 24 hours. It usually takes 3 to 4 days to conclude and resolve the issue. If 24/7 online support or a phone line where we could speak directly with technical support for real-time troubleshooting, that would be very helpful. Licensing is another aspect where trellix should look into. Different purchases are grouped together in single user account get mixed up. Categorization of purchases and their grant numbers is not available to end user.

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Joseck Wekesa

Partner Account Manager at Trinexia

You do not have access to all the features when you use the Trellix web interface. For example, you cannot do device or drive encryption from the web interface. Also, when we're working with customers, it's sometimes challenging to get sales support. Delays mean we might lose an opportunity. Lastly, Trellix lacks some documentation about custom features. I would like to see Trellix add database activity monitoring. They don't have a plan for this, and there isn't a significant roadmap around it. They have an enterprise service manager, which is sort of like a SIEM, but there is no roadmap. I want to see a clearer roadmap for integrating specific critical solutions like PAM and other things, too.

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Trellix Endpoint Security (ENS) mindshare

Product category:

As of November 2024, the mindshare of Trellix Endpoint Security (ENS) in the Endpoint Protection Platform (EPP) category stands at 1.6%, down from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Key learnings from peers

Valuable Features

The most valuable features of Trellix Endpoint Security are its integration with SIEM and data classification solutions, its endpoint security protection against malware, and its positive experience, good pricing, reliability, centralized management, scalability, stability, and easy initial setup.

It also offers more plugins for endpoints, extendability, and scalability. Additionally, the independent modules, simple setup and deployment, advanced threat protection, web filtering, removable storage devices in the DLP, seamless deployment, good mobile device protection, compatibility, and cloud-based instance deployment are highly valued.

Users appreciate the user-friendly interface, ability to respond to threats better, ePolicy orchestrator for single management, containment feature, strong performance, response capabilities, containment and triage abilities, ease of use, stability, good performance, scalability, reduced false positives, good ransomware detection, deployment across mobile devices, managed service push deployment, flexibility, minimal effect on performance, and excellent technical support.

"The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system."
"HIPS protects server files from being modified or deleted by unauthorized users. It's primarily deployed in the web tier."
"The platform's most valuable features are AI capabilities and its quick updates."

Room for Improvement

Improvements needed for Trellix Endpoint Security (ENS) include limited access to features on the web interface, challenges with sales support leading to potential missed opportunities, lack of documentation on custom features, absence of database activity monitoring, and a clearer roadmap for integrating critical solutions. Users also reported a negative impact on server performance, a desire for a simplified and improved user interface on the management screen, and difficulty in upgrading to new versions.

Users have noted subpar tamper protection compared to other solutions. Additionally, users mentioned high memory consumption, the need for easier deployment of advanced modules, and the desire for more features or ATP in advanced modules.

Other suggestions included overall simplification, better dashboard quality and central monitoring, extended mobile connection, improved stability, device control, and cost reduction.

Users also expressed the need for automation, enhanced reporting, improved GUI aesthetics, better email protection with DLP features, user-friendly searches, improved integration between ePolicy Orchestrator and FireEye console, and better security measures. Some users highlighted inaccuracies in detection and false positive detections, as well as the need for improved signature functionality and local integration.

"The detection and response capabilities need to be improved."
"It is a bit technical. The user interface has some significant limitations, mainly when using HIPS on the server side, to protect files from being changed or deleted by hackers, users, or administrators."
"They could provide better integration capabilities for the product with other services."

ROI

Some users have experienced a positive return on investment.

Pricing

Trellix Endpoint Security (ENS) offers a transparent pricing structure with typically no setup costs, facilitating a smooth onboarding experience for users. Pricing methods are commonly based on a per-endpoint subscription, providing flexibility to scale according to organizational needs. Costs vary depending on the number of endpoints, catering to businesses of various sizes.

"The product pricing is high."
"The pricing is reasonable."
"The price of the product is similar to the ones in the market that offer the same features."

Popular Use Cases

The primary use case of Trellix Endpoint Security (ENS) is drive encryption, malware prevention, centralized control, and policy management. It is also used as an antivirus and firewall solution for endpoint protection. Additionally, it is utilized for managed defense, endpoint enforcement, and as cover for mobile devices. It has been deployed for compromise assessments to identify and prevent advanced persistent threats.

The solution is used to monitor endpoints, protect files and networks against viruses and malware, and detect threats and cyber attacks. It is used across different platforms, including mobile and desktop users. It is also offered as a managed service for customers.

Service and Support

The customer service and support of Trellix Endpoint Security (ENS) have received mixed feedback. Some users have praised the promptness and excellence of FireEye's support, while others have found the technical support to be average or not fantastic.

Deployment

The initial setup for Trellix Endpoint Security (ENS) can vary depending on the size and complexity of the environment. Some customers find it easy to deploy if they have sufficient skills, while others struggle with misconfigurations and license renewals.

There may be some challenges when working with advanced modules or policies, however, once familiar with the system, it becomes easier over time. The agent installation is generally okay, yet there can be challenges on the network side. Despite these initial complexities, once set up, the solution is easy to manage and doesn't require a lot of manpower. It can be deployed remotely from a central location.

Scalability

The reviews suggest that the scalability of Trellix Endpoint Security (ENS) is generally positive. Some reviewers recommend it specifically for small or medium-sized businesses, while others mention that it can be easily expanded as needed.

Stability

Users consistently mention that Trellix Endpoint Security (ENS) is stable and reliable. They highlight that it doesn't crash or freeze, and there are no bugs or glitches. The solution's performance is generally good, although some users believe there is room for improvement and development. It is also mentioned that the stability of the solution depends on the interaction with Microsoft patches.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Trellix Endpoint Security (ENS) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Government

13%

Manufacturing Company

11%

Financial Services Firm

10%

Energy/Utilities Company

University

Comms Service Provider

Educational Organization

Healthcare Company

Retailer

Real Estate/Law Firm

Insurance Company

Hospitality Company

Construction Company

Transportation Company

Legal Firm

Wholesaler/Distributor

Media Company

Performing Arts

Non Profit

Outsourcing Company

Pharma/Biotech Company

Aerospace/Defense Firm

Logistics Company

Consumer Goods Company

Recreational Facilities/Services Company

Non Tech Company

International Affairs Institute

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Learn more about Trellix Endpoint Security (ENS)

It leverages machine learning algorithms to identify and block sophisticated malware, ransomware, and zero-day attacks. ENS also offers robust data loss prevention (DLP) features, preventing sensitive information from being leaked or stolen. With its centralized management console, ENS allows administrators to easily deploy, monitor, and manage security policies across all endpoints.

ENS provides seamless integration with existing security infrastructure, ensuring a layered defense approach. With Trellix ENS, organizations can enhance their security posture and safeguard their critical assets from evolving cyber threats.

Trellix Endpoint Security (ENS) was previously known as McAfee MVISION Endpoint, Trellix Endpoint Security (HX).