Service and Support
Tufin Orchestration Suite excels in customer service and technical support. Their teams are knowledgeable, responsive, and adept at addressing concerns, often engaging directly with developers to resolve complex issues. North American and Israeli teams are particularly praised for their expertise. While some users report slower responses, especially with escalated cases, many find support quick, helpful, and efficient. Premium support enhances responsiveness. Amidst occasional critiques, Tufin's support maintains a positive reputation.
Deployment
Many found Tufin Orchestration Suite's initial setup straightforward and easy, citing simple deployment with minimal issues. Some experienced complexities depending on their environment, particularly when integrating networking components or requiring additional features. Assistance from Tufin's support team often facilitated smoother implementations. Challenges arose in cases involving large or distributed setups, but overall, users with requisite expertise managed the process effectively. The level of difficulty varied based on specific deployment scenarios and organizational needs.
Scalability
Many users express satisfaction with Tufin Orchestration Suite's scalability, noting excellent performance across diverse environments and large deployments. However, some encounter challenges, especially with large networks requiring multiple appliances for distribution. Instances of performance strain and issues related to specialized versions exist. Some suggest improvements could further enhance scalability. Overall, Tufin effectively manages scalability demands in numerous use cases, supporting substantial growth when appropriately configured and maintained with adequate hardware resources.
Stability
Tufin Orchestration Suite is often described as stable, with many users experiencing minimal or no issues related to stability. Some mentioned the need for upgrades and occasional patches to address minor bugs or enhance performance. While a few noted earlier concerns, most reported improvements over time, particularly with updates and hardware enhancements. There is appreciation for its reliability, although greater load capacity and feature support could benefit from enhancements.