Workato Reviews

Name: Workato
Brand: Workato
Rating: 4.2 (9 reviews)

4.2 out of 5

9 reviews
100% willing to recommend

147 followers

What is Workato?

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Get the Workato Buyer's Guide and find out what your peers are saying about Workato, MuleSoft Anypoint Platform, webMethods.io and more!

Workato is the #9 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Workato an average rating of 8.4 out of 10. Based on the analysis of the 9 most recent Workato reviews, the overall sentiment is positive, with a sentiment score of 7.0. (Among the lowest in the category). Workato is most commonly compared to MuleSoft Anypoint Platform: Workato vs MuleSoft Anypoint Platform. Workato is popular among the midsize enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 41% of all views.

Helped 816,406 peers since 2012

Featured reviews

Rohit Sircar

Integration Solutions Lead | Digital Core Transformation Service Line at Hexaware Technologies Limited

The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users. We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.

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Sumit Dutta

Application Integration Engineer, Senior at TraceLink

The initialization was relatively easy because they provided us with all the training materials on the kickstarter front. It's mostly a drag-and-drop to create the services and the business flows. I rate the setup a seven out of ten. Most of the features in Workato are already active once you get the license. However, when you try to create a connection between your internal applications, it takes time. In addition, creating the business flow is also time-consuming. Aside from that, other actions are fairly easy and take minimal effort and time. For example, deployment, making services live and disabling certain services can be done with just one click. We did not need professional services for the deployment.

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Pavan Yogender

Founder and CEO at Zertain

Workato is deployed on-cloud in our organization. They've also got an on-premises connector, but primarily it's on-cloud. It's a SaaS application. If budget is not a constraint, I'd definitely recommend Workato because of its ease of use and the time it takes to get started and see an outcome. The solution has helped our customers see an outcome in less than two weeks. The solution's cost is on the higher side, but if budget is not a constraint, then you can choose Workato. Workato is a pretty solid platform. The solution's ease of use and the ability to deliver results make it very intuitive to define complex transformations. Overall, I rate Workato a nine out of ten.

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Workato mindshare

As of November 2024, the mindshare of Workato in the Integration Platform as a Service (iPaaS) category stands at 4.0%, down from 5.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Integration Platform as a Service (iPaaS)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Workato's standout features include ease of use, extensive out-of-the-box connectors and APIs, strong automation capabilities, intuitive no-code platform with drag-and-drop functionality, quick development and deployment, user-friendly interface, and minimal need for technical knowledge. Business users can efficiently create workflows, referred to as recipes, swiftly. The platform facilitates smooth integration across various applications and sectors like finance, HR, and customer operations. Pre-built connectors significantly reduce implementation time compared to traditional methods.

"It is easier to use than other technical open-source technologies."
"Workato is low code, intuitive, and easy to use."
"Stability-wise, I rate the solution a ten out of ten."

Room for Improvement

Users find that Workato could benefit from an improved UI, particularly for apps and portals. App capabilities and API management need enhancements. There is a desire for a broader cloud presence beyond North America and Europe. Customization is challenging on this low-code platform. Dashboarding, reporting, and licensing transparency could be better. Complex transformations in ETL and ELT are weak. Stability, support, and data transformation features need improvement, along with the inclusion of custom code languages.

"From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems."
"Workato's Extract, transform, and load (ETL) and extract, load, and transform (ELT) are not very strong and could be improved for very complex transformations."
"The management dashboard in the solution is an area with shortcomings that needs improvement."

ROI

Workato significantly improved automation and streamlined processes, leading to reduced manual work and faster operations. Users noted enhanced efficiency and cost savings. Implementing Workato led to higher productivity levels. Financial gains were achieved through optimized workflows. Time and labor expenses decreased, leading to notable return on investment. The ease of integration with existing systems further contributed to positive financial impacts.

Pricing

Workato has recipe-based pricing, with commercial enterprise pricing around 50K per year and enterprise pricing about 120K-130K. Costs vary based on agreements and licenses chosen. There are additional costs for add-ons and advanced features such as machine learning. It is rated around a six out of ten for pricing and considered expensive. Suitable for small to medium-scale organizations, Workato's cost depends on usage and included features.

"Workato is an expensive solution."
"Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
"On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Popular Use Cases

Organizations use Workato for customer onboarding, HR self-service, finance, and enterprise integration. It automates order processing, integrates with systems like VTEX, SAP, Slack, Salesforce, NetSuite, and Workday, and supports quick data migrations with over 300 pre-built connectors. They utilize it for creating centralized integration environments, transforming data, and building connectivity across various enterprise applications.

Service and Support

Workato's customer service and support receive positive feedback. They offer a responsive technical support team, with ratings of eight and nine out of ten. Users appreciate the customer success team, real-time chat facilities, and portal for raising cases. The initial setup support and professional service hours (80 or 120) based on the package are valuable.

Deployment

The initial setup for Workato is straightforward, though the complexity varies. Many users report ease due to provided customer support and training materials. Implementation time ranges from one to two weeks. Users appreciate the drag-and-drop feature, though creating connections between internal applications can be time-consuming. Setup involves considering security compliance and establishing connectivity via VPN for on-premises systems. Workato is accessible via a web browser and integrates well with various platforms.

Scalability

Workato is highly scalable due to its cloud-based nature and elasticity. Maintenance requires minimal effort once in production. It adapts to various business needs with flexible licensing models. Rating between eight to ten, it supports numerous users and applications, making it suitable for diverse businesses. Multiple customers from medium to enterprise levels utilize Workato effectively.

Stability

Workato displays high stability with minimal issues reported. Many users highlight its robust performance, with ratings ranging from seven to ten out of ten. Users appreciate its AWS foundation and note very few failures. Some users experience occasional downtime requiring restarts and redeployments, though support is improving this. Stability is a primary focus, with others mentioning zero downtime and effective reprocessing of events.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Workato Buyer's Guide for additional reliable information.