Amazon AWS provides a total solution and helps us to run applications.
Sr. Director Digital Solutions at Thermo Fisher Scientific
Comes with cost management and high performance capabilities but need to integrate AI capabilities
Pros and Cons
- "The tool is a hosting platform that we can leverage to open servers. We can use it to build databases. We use cost management and high-performance capabilities of the tool."
- "Amazon AWS should integrate AI capabilities."
What is our primary use case?
What is most valuable?
The tool is a hosting platform that we can leverage to open servers. We can use it to build databases. We use cost management and high-performance capabilities of the tool.
What needs improvement?
Amazon AWS should integrate AI capabilities.
For how long have I used the solution?
I have been using the solution for five to six years.
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Amazon AWS
December 2024
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What do I think about the stability of the solution?
Amazon AWS has bugs. It is not a big issue since the product is a SaaS solution and fixes them.
What do I think about the scalability of the solution?
My company has around 1,000 users who use the product daily.
Which solution did I use previously and why did I switch?
I used Microsoft Azure before. I chose Amazon AWS since it has APIs that I can use for software development.
How was the initial setup?
I rate the product's installation a nine out of ten. One resource is enough to handle the deployment.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive, and I rate it an eight out of ten.
What other advice do I have?
I rate the product an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Software Engineer at Userlytics Corporation
The product has an all-encompassing ecosystem, but the pricing should be improved
Pros and Cons
- "The ecosystem offered by the product has almost everything."
- "The initial setup is not easy at all."
What is our primary use case?
The use cases depend on the projects. The project that I am currently working on uses Rekognition heavily. It also uses S3 and EC2. My previous project was using it for the text-to-speech feature.
What is most valuable?
The ecosystem offered by the product has almost everything. A couple of weeks ago, I was trying to build a server with RabbitMQ for real-time communication in an environment. Amazon already has a service called Amazon MQ. We don’t need to configure the server ourselves because we already have one integrated into the ecosystem. It’s easy to install the server in our system. We can run it in ten minutes instead of waiting three to four days.
What needs improvement?
The initial setup is not easy at all.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
The solution is stable. I never had any issues with Amazon. It works all the time, 24/7.
How are customer service and support?
I have contacted support. It was just a couple of calls. We weren’t able to reach the server. There was some issue at the country level in Iceland. The problem was not with Amazon specifically.
How was the initial setup?
We will have to learn to setup the tool. Someone with no experience would not be able to do it. In some companies, there is a person that works only with Amazon. The person will be profiling the company to work with the service center infrastructure inside Amazon.
What's my experience with pricing, setup cost, and licensing?
The solution should improve the pricing. The area that I work for is expensive. The product is cheap when we start using it. It provides AWS Free Tier. However, it is not the same when you work continuously with Amazon. We end up paying a lot at the end of every month.
The pricing depends on the traffic because they charge by the traffic. They do not charge us based on servers. The price also depends on the services we use. It would be different if we used S3.
What other advice do I have?
The product is not the best option for a small company. If someone is trying to use Amazon for the first time and already has an NPP running, they can use it. If someone has used Amazon, they would already know what they are going to deal with. The cost is a concern for me. Some people are trying to leave Amazon and are searching for other options. Overall, I rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Amazon AWS
December 2024
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Senior Software Engineer at a financial services firm with 10,001+ employees
A cost-saving tool that is stable and has good support
Pros and Cons
- "Using AWS is really helpful for saving costs."
- "There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience."
What is our primary use case?
We use several tools that are part of AWS, which are onboarded to our infrastructure.
We have five or six EC2 instances that make up our AppDynamics component of the link. We are using Paperclip for restoring files, and we use other scripts as well. These are tools that we use from day-to-day.
What is most valuable?
Using AWS is really helpful for saving costs. We used to have to budget a lot for hardware costs, but now we have EC2 instances that are based on the requirements. For example, if you want one CPU then the cost is based on that, whereas if you require more, then it is automatically included.
What needs improvement?
There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience. If they gain experience with it, then they will be happy to use it in the future.
Training could be in the form of more documentation or training videos. Any increase would make this solution easier to handle.
For how long have I used the solution?
I have been using Amazon AWS for almost two years.
What do I think about the stability of the solution?
We use AWS on a daily basis and it is really stable.
What do I think about the scalability of the solution?
We have more than 10,000 users on AWS and we are definitely planning to increase usage. We are the MNP and we have close to one million users in our India location.
Currently, we are introducing our web support and once we need infrastructure to be installed, we will create more instances.
How are customer service and technical support?
The technical support is really good because whenever we we need help, we just raise a ticket and we get a solution.
Which solution did I use previously and why did I switch?
I know a little bit about Azure and GCP, but I am only really familiar with AWS. From our perspective, 60% of users implement AWS.
How was the initial setup?
The initial setup is straightforward. We have the guidelines and documents from AWS, so it is easy for us. AppDynamics is also supporting us for the installation of their components.
The time required for deployment is not long. Creating an EC2 instance only takes between 15 and 20 minutes.
What about the implementation team?
We no longer need a team for the installation. When we first started, they guided us, and now we have the experience that allows us to do it on our own.
What other advice do I have?
AWS and its cloud platform are getting to be well known through social sites and other sources. It is definitely a product that we recommend. We have experience with it and encourage other people to use it as well.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder and Managing Director at Analytic Brains Technologies Private Limited
Quick deployment and offers automated vulnerability audits, ensuring system security
Pros and Cons
- "Security, quick deployment, and scalability are the top three features for me."
- "Pricing is the one feature everyone wants AWS to improve."
What is our primary use case?
It is primarily for cloud hosting. If you're developing a solution for a customer who wants it on the cloud, then AWS and Microsoft Azure are two major choices. There are other providers too, but AWS is quite user-friendly.
We use AWS for scalable cloud hosting and computing services. We store all our customer data on Amazon EC2 Instances.
How has it helped my organization?
We haven't had any security problems, and Amazon offers automated vulnerability audits. This helps us test our solutions for vulnerabilities and show customers that our systems are secure.
What is most valuable?
Security, quick deployment, and scalability are the top three features for me.
What needs improvement?
Like every other customer, I'd suggest pricing is the one feature everyone wants AWS to improve.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We've worked with about five customers so far.
How are customer service and support?
We haven't needed technical support.
Which solution did I use previously and why did I switch?
Sometimes, customers ask for AWS solutions, but we offer choices based on their needs. Price and geographical preferences can influence their decision. Sometimes, the customers can go for a cheaper product. We don't force them, but we make recommendations.
How was the initial setup?
The quickest way to set it up is the most beneficial feature. We can set up resources quickly and scale them as needed, starting small and growing as requirements increase. That's very helpful. It saves us a lot of time.
The initial setup is straightforward if you spend some time learning it. They're improving the user interface, which helps.
What about the implementation team?
My team takes care of the implementation. They find it easy to deploy. We haven't faced any issues so far.
What's my experience with pricing, setup cost, and licensing?
It's not very pricey, but it could be cheaper. There are other options like GoDaddy and HostGator.
There are various options, and some can be cheaper than paying a full license.
What other advice do I have?
Read the documentation carefully before starting. Preparation saves time in the long run. For example, the ease of integrating different AWS services depends on your expertise.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Account Manager Premier Services at Hyland
Scalable, easy to deploy, and makes a lot of sense if you are growing
Pros and Cons
- "Scalability is one of the biggest benefits we have."
- "We have a very good approach internally with what we have developed. It involved overcoming some hurdles regarding the single point of truth or single point of configuration, which is sometimes not that easy for AWS. There are dashboards and you have your web service, but bringing all these together and orchestrating is sometimes quite difficult."
What is our primary use case?
We're a native AWS customer and a provider as well. We have multiple solutions running in there, and we are also doing infrastructure as a code and infrastructure as a service. For example, we can offer you lower prices than the price that you would pay for an AWS instance because we are an official partner of Amazon. So, we are taking all the advantages of what we currently have with AWS.
It is being used for ECM. In terms of deployment, from an AWS perspective, it is partly self-developed based on Terraform, and we are also using services like S3, S9, and all the things we have in AWS for DNS, but it is highly automated. When a customer comes in and says that they need an instance clustered with certain options and a certain amount of service, it's usually firing up one line of code, and then everything gets set up, including the infrastructure.
We're working with its newer version.
What is most valuable?
Scalability is one of the biggest benefits we have.
What needs improvement?
We have a very good approach internally with what we have developed. It involved overcoming some hurdles regarding the single point of truth or single point of configuration, which is sometimes not that easy for AWS. There are dashboards and you have your web service, but bringing all these together and orchestrating is sometimes quite difficult.
For how long have I used the solution?
My estimate is six years, but it might be way earlier. We ramped up way early with AWS on the market and developed together with them.
What do I think about the scalability of the solution?
It is very scalable. Our customers are from every corner you can imagine. There is no specific type of customers we are serving.
How are customer service and support?
We have a direct relationship with AWS. We are not running with the usual support with AWS. We have other possibilities and are directly integrated.
How was the initial setup?
It is easy. With our solution, it's really a piece of cake. Even my seven-year-old would be able to set up a cluster with high availability, as long as I tell her what to enter.
What's my experience with pricing, setup cost, and licensing?
It is quite expensive in my very personal opinion. Going on-prem in a data center is, for sure, not as expensive as going to AWS, but when it comes to a point where you are raising and growing, it simply makes a lot of sense to stay in AWS. It is awesome in that way. I am not aware of any extra costs.
Which other solutions did I evaluate?
Azure is something that we are currently looking into as a second option, but there are no concrete actions planned.
What other advice do I have?
It boils down to two points. The first point would be to have correct planning. You need to know what you want to do and you need to be familiar with what you can do in AWS. The second very important point is that you need very stable and very good monitoring of your AWS instances. This is mandatory because if you fire up a very expensive environment and forget it over weeks, you need to pay for that. I've seen a lot of companies struggling to get an overview of all these AWS machines. It starts by tagging and so on.
I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Director at IT-Flow ltd
Flexible and offers a wide range of services, but the support could be improved
Pros and Cons
- "AWS has a lot of flexibility, which is great."
- "In terms of improvement, they should try to give more emphasis to the VoIP system."
What is our primary use case?
I use Amazon AWS to host services for my clients, as well as creating SMTP services for them. These are the main two use cases. AWS offers a wide range of services, but I do not use them all.
What is most valuable?
AWS has a lot of flexibility, which is great.
What needs improvement?
Recently tried the boot on the desktop, which is where you create a virtual desktop, on a laptop for example. You provide this, and you can use a laptop on the cloud and have everything safe, without having to purchase an expensive laptop.
When I tried with another company, from Azure, which uses the same thing, that with the boot as desktop they had some work needed to make some changes to the AWS desktop. They are not as flexible or powerful as a platform as Azure on this subject.
Previously, they had great VoIP software that they used in AWS, and when I created an account, they didn't have the option to assign too many numbers, local numbers, that could be used for hosting.
In terms of improvement, they should try to give more emphasis to the VoIP system.
For how long have I used the solution?
I have been working with Amazon AWS for the last two years.
You can deploy and create any number of virtual machines to meet your needs.
What do I think about the stability of the solution?
Amazon AWS is very stable.
When I'm setting up SMTP servers for clients. They use SMTP as the main platform, but for example, on their CRM, and to be honest, I never go back to that to check for any issues from the day one that I finish the task and provide everything to the CRM developers to proceed with the integration.
What do I think about the scalability of the solution?
We have over 60 companies in our portfolio, and I would estimate that half of them use AWS services.
How are customer service and support?
Going through the chats has left me a little disappointed. It's taking far too long, and I have to come back with questions. The reason could be that they have too many departments internally, so they assign a ticket from one department to another, and it takes a long time to complete the task and provide an accurate solution.
Which solution did I use previously and why did I switch?
I'm using both Microsoft Azure and AWS at the same time.
I am a Microsoft Azure certified technician, and some of my clients have asked me about some potential within the product. Based on my research, I discovered that this project can be easily designed using AWS rather than Microsoft Azure. This is why I'm learning more about AWS. It is similar to that of Microsoft Azure, and I'm using it, that we can, say, shut down Microsoft Azure completely and then send all of my clients to AWS.
Half of them are AWS, half are Microsoft Azure, and sometimes there are internal IT departments, which need to follow this path, to create the architecture on Microsoft Azure or AWS based on their architecture.
How was the initial setup?
They are difficult to set up. Before you can start using AWS, you must first read the documentation and learn a lot about it.
I would rate the initial setup a three out of five.
It is not very easy, and difficult to complete some of the tasks.
What's my experience with pricing, setup cost, and licensing?
They have a pay-as-you-go subscription. You pay only for the time you use the service. By service, I mean that they are not frequently used by clients. It's the best idea because they are very expensive to them because if it's a small company and you have the option of pay as you go as a solution, it would be less expensive, and better for the company in terms of saving money.
However, if some large clients, for example, use AWS as a hosting provider and compare their prices with other hosting providers, other hosting providers are more affordable.
I believe that a pay-as-you-go solution is very inexpensive, but not for monthly or fixed prices.
What other advice do I have?
I am a partner and reseller.
I would advise them, before they use the account before they open an account with Amazon, to do their account around just to learn a bit about that solution and then start using it, because it will take a long time to understand how that platform works, how you're going to create a VM on there, how you can create an SMTP.
It is not a simple procedure that we point to and then follows some steps to complete. You must be familiar with information technology. You must have at least basic IT knowledge of a hosting site. This is a platform, and before they begin using it, they must check a number of things and understand how they will proceed.
I would rate Amazon AWS a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner / reseller
Service Delivery Manager at Orange
Runs seamlessly, its is easy to setup, has good EC2 capabilities, and good support
Pros and Cons
- "We pretty much like everything and we are excited about the seamless capability the EC2 service is offering."
- "The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions."
What is our primary use case?
We are providing a platform as a service to our customers, where we do not manage their end applications.
We do not manage their end workloads, and we do not have visibility into what applications they are running. We are just providing them with hosting services.
What is most valuable?
We pretty much like everything and we are excited about the seamless capability the EC2 service is offering.
We are mainly using VPC, EC2 instances, a bit of S3 and NAT Gateways, and NAT Instances.
What needs improvement?
The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions. It's a bit complicated to implement and to understand. It requires a lot of heavy lifting.
I am not exactly sure if we implemented it poorly, or it is the same.
Cross-validation and logging-in are areas that need improvement.
There are many variables involved in pricing the service in AWS and overall, the pricing is a bit on the higher side. If the variable in pricing could be simplified, that will also help. Sometimes, we don't use these cost optimization tools.
For how long have I used the solution?
I have been using Amazon AWS for six months.
We just started specifically for this engagement.
Prior to this, I had worked on AWS in my earlier engagements for quite some time.
What do I think about the stability of the solution?
We haven't faced any challenges. It's seamless.
What do I think about the scalability of the solution?
Our company is, I would say, a mid-size company. The customer for whom we are onboarding on AWS, their end-users are also from a mid-size company.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We are loving this solution so far, and it has certainly reduced the time it takes to stack up new applications.
Also, we are using it for the first time, for this customer, and they too, are loving it. Specifically, the new application launches and testing. I think they're simply having a good time with it.
They experiment with things and tear it off when it is not needed, so they are enjoying it.
I would certainly recommend this to others, for sure.
I would rate Amazon AWS a ten out of ten. Our experience has been great!
How was the initial setup?
The initial setup was straightforward to a large extent.
We are continually migrating services, as per the client's requirement. But I think a mid-size application consisting of 10 servers can take two to three weeks to get onboarded on AWS. This is starting from discovery, planning, migration, and then going live.
What's my experience with pricing, setup cost, and licensing?
I think it should be less expensive. There are many variables involved in pricing, such as data transfer, and several other things.
You have to be very precise, and really detailed, and account for each and every thing. Only then can you do an estimation of how much the application hosting will cost you. You can't afford to be missing a single piece.
There are a lot of pieces that get embedded into costing for each service. So, it's complicated, and I really wish it should have been simpler.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager - Solution Architecture at a financial services firm with 10,001+ employees
A scalable and reasonably priced solution that is easy to use and has a high availability
Pros and Cons
- "The product is easy to use."
- "IAM must be made simple and straightforward."
What is most valuable?
The product is easy to use. Its availability and support are its biggest strengths.
What needs improvement?
IAM must be made simple and straightforward. It is a little bit complicated compared to GCP.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
My company had signed up for professional support. We did not have any issues with support. It would be really tough to reach out to the support team on a personal level. For personal users, I rate the support a three to four out of ten. For professional users, I rate it a nine out of ten.
Which solution did I use previously and why did I switch?
We are also using Google Cloud Platform. The choice of the product depends on people’s familiarity and their inclination toward using a certain product.
What's my experience with pricing, setup cost, and licensing?
The tool’s pricing is reasonable.
What other advice do I have?
I would recommend the solution. Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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