We're using Amazon CloudWatch to monitor the entire application instances, client application, and backend communication. We're also using the solution to monitor service availability and application development.
User-friendly, easy to set up, and has a good log feature and resource availability, but tracking issues takes a little longer and streaming logs on it is slow
Pros and Cons
- "What my company likes best about Amazon CloudWatch is that it's on AWS. My team also likes it for its log feature. As the solution is on AWS, it also has good pricing and resource availability, plus it's what clients choose. My company also chose AWS for Forge ECS, and at the time, there was a need for the log features provided by Amazon CloudWatch, so it's the solution my team went with."
- "I found several areas for improvement in Amazon CloudWatch. First is that it's tough to track issues and find out where it's going wrong. The process takes longer. For example, if I get an exception error, I read the logs, search, go to AWS Cloud, then to the groups to find the keyword to determine what's wrong. Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming. It requires an entire twenty-four hours for scanning, rather than just one hour. This issue can be solved with Elasticsearch streaming with Kibana, but it requires a lot of development effort and integration with Kibana or Splunk, and this also means I need a separate developer and software technical stack to do the indexing and streaming to Kibana. It's a manual effort that you need to do properly, so log streaming should be improved in Amazon CloudWatch. The AWS support person should also have a better understanding of the logs in Amazon CloudWatch. What I'd like added to the solution is a more advanced search function, particularly one that can tell you more information or special information. Right now, the search function is difficult to use because it only gives you limited data. For example, I got an error message saying that the policy wasn't created. I only know the amount the customer paid for the policy, the mobile number, and the customer name, but if I use those details, the information won't show up on the logs. I need to enter more details, so that's the type of fuzzy matching Amazon CloudWatch won't provide. If this type of search functionality is provided, it will be very helpful for businesses and companies that provide professional services to customers, like ours."
What is our primary use case?
What is most valuable?
What my company likes best about Amazon CloudWatch is that it's on AWS. My team also likes it for its log feature. As the solution is on AWS, it also has good pricing and resource availability, plus it's what clients choose. My company also chose AWS for Forge ECS, and at the time, there was a need for the log features provided by Amazon CloudWatch, so it's the solution my team went with.
What needs improvement?
I found several areas for improvement in Amazon CloudWatch. First is that it's tough to track issues and find out where it's going wrong. The process takes longer. For example, if I get an exception error, I read the logs, search, go to AWS Cloud, then to the groups to find the keyword to determine what's wrong.
Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming. It requires an entire twenty-four hours for scanning, rather than just one hour. This issue can be solved with Elasticsearch streaming with Kibana, but it requires a lot of development effort and integration with Kibana or Splunk, and this also means I need a separate developer and software technical stack to do the indexing and streaming to Kibana. It's a manual effort that you need to do properly, so log streaming should be improved in Amazon CloudWatch.
The AWS support person should also have a better understanding of the logs in Amazon CloudWatch.
What I'd like added to the solution is a more advanced search function, particularly one that can tell you more information or special information. Right now, the search function is difficult to use because it only gives you limited data. For example, I got an error message saying that the policy wasn't created. I only know the amount the customer paid for the policy, the mobile number, and the customer name, but if I use those details, the information won't show up on the logs. I need to enter more details, so that's the type of fuzzy matching Amazon CloudWatch won't provide. If this type of search functionality is provided, it will be very helpful for businesses and companies that provide professional services to customers, like ours.
For how long have I used the solution?
I've been using Amazon CloudWatch for three years.
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What do I think about the stability of the solution?
Amazon CloudWatch is a stable solution.
What do I think about the scalability of the solution?
Amazon CloudWatch is a scalable solution, and what I mean by this is that it will hold the logs until the next deployment. If you do the deployment, then all the logs will go, but right now, my company doesn't have any requirement that says the logs should be stored for one year. Amazon CloudWatch may be scalable in the future, but my company has never tried scaling it, and there was never any instance when the solution ran out of memory.
How are customer service and support?
We've never contacted the technical support team for Amazon CloudWatch because we found all the information we need in the AWS documentation.
How was the initial setup?
The initial setup for Amazon CloudWatch was easy. It wasn't difficult. It was easy for my team to develop a microservices web application, but it would still depend on your experience and the way you use the solution. Whatever my team did was completed within one day.
What's my experience with pricing, setup cost, and licensing?
What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us.
Which other solutions did I evaluate?
We never looked at other options because we decided to go with AWS, which meant going with Amazon CloudWatch as well.
What other advice do I have?
I'm a solution architect who works for a service-based company, so I have different clients. I provide software development services for architecture support for multiple global insurance companies and the bank financial sector. Some companies use Amazon CloudWatch, and I've worked on that solution. I've also provided Azure Managed Grafana services for one of the clients.
There's no particular version for Amazon CloudWatch, but whatever the latest version is, that's what I'd be configuring. I don't focus too much on the version of the solution. It's on AWS Cloud.
My company runs almost forty to fifty projects, mostly using AWS and Amazon CloudWatch, so at least thirty to forty people use the solution.
What I would advise anyone looking into using Amazon CloudWatch is to go for it especially when you're on the AWS environment. To be frank, I've only used Amazon CloudWatch, so I'm recommending it because I've never faced any major challenge with it. I haven't found any new software that's as user-friendly as Amazon CloudWatch. I did have a few problems with it such as log storing, log back up, and log searching, and if I see any other tool that's better than Amazon CloudWatch, then I'll put that up for discussion, but right now, other people also recommend the solution and I know it, so I'm going ahead with Amazon CloudWatch. I'm looking at other solutions in the market, but I'm not comfortable, and I haven't even done a POC with other solutions yet.
I'd compare Amazon CloudWatch with my old style of reading the logs as a developer, and I would rate the solution as seven out of ten. Amazon CloudWatch benefits me by streaming all the logs together, and this means that across all the services, I can search for specific transactions. The solution also has a single dashboard that shows me all services via log steaming.
My company is a service provider, partner, and manager of AWS.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Acquisitions Leader at a healthcare company with 10,001+ employees
one of the best tools for monitoring AWS cloud
Pros and Cons
- "The solution gives us very good real-time data."
- "The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."
What is our primary use case?
We are primarily using the solution to monitor some of the instances that we have on Amazon for our testing development. It is also the go-to solution used by our organization to track logs and organize metrics across all applications deployed on Amazon Web Services
How has it helped my organization?
We are able to, on a real-time basis, understand the capacity utilization and the latency aspects, and, to that extent, we can now know the productivity of the tests and if the development team has increased them in any way. The tool provides an easy integration to monitor and aggregate metrics for any deployment on AWS cloud.
What is most valuable?
The solution works well as part of an overall Amazon ecosystem.
The solution is easy to set up.
The solution gives us very good real-time data.
Ability to aggregate performance metrics.
Getting real time alerts on AWS environment.
What needs improvement?
The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future. It could also do a much better job of monitoring performance when core AWS services are not used.
For how long have I used the solution?
I've been using the solution for about three and a half years now.
What do I think about the stability of the solution?
The solution is very stable. We haven't had issues with bugs, glitches, or crashes.
What do I think about the scalability of the solution?
The solution scales quite well.
It's the infrastructure team that is using the solution at our organization. It's a team of about seven or eight people and they are using it to monitor the performance of the cloud instances to address any degradation.
The solution is currently being used in 100% of the Amazon instances that we are leveraging. Unless we increase the number of instances on Amazon, we are not planning to scale this product beyond what we are using. We are already using it to the maximum.
How are customer service and technical support?
Amazon's technical support is a tiered support system. In our case, we have somebody who's available to us and they call us to assist if we need them to.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. We've only ever used Amazon.
How was the initial setup?
The solution's initial setup was fairly simple and straightforward.
The deployment took less than a week. Once we started, our first task was to understand the solution and how we could best leverage it for our environment. Once we had that configured, we then started working towards deploying it.
What about the implementation team?
We worked directly with Amazon. We didn't work with an integrator or reseller.
What's my experience with pricing, setup cost, and licensing?
We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month.
There are no other costs or hidden fees beyond the licensing.
Which other solutions did I evaluate?
We didn't evaluate any other solutions. This is because this was the product that was native to Amazon and so this, we knew, would suit us. There was no need for us to look at another product at that time we set this solution up.
What other advice do I have?
We're not using the latest version of the solution. We might be using the latest version minus one.
I would advise other users that they need to understand the solution and what it is capable of doing. From there, they should build out their use case and try to see if the solution will fit into it. It's a good idea to do a POC.
Unless you do a technical evaluation and a proof of concept, you will not be 100% thorough in your preparations before implementing any kind of solution.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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January 2025
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DevOps Engineer at Oxdit Technologies
It has alerts that notify us when resource use is approaching the limit
Pros and Cons
- "The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit."
- "The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."
What is our primary use case?
We use CloudWatch to monitor our infrastructure and resources, such as bandwidth, etc. It comes with the AWS package we use, and it's easier when all your services come from one vendor.
What is most valuable?
The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit.
What needs improvement?
The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action.
For how long have I used the solution?
I've been using CloudWatch for two years.
How was the initial setup?
I rate AWS CloudWatch nine out of 10 for ease of setup. Deployment is practically instant.
What's my experience with pricing, setup cost, and licensing?
The price is worth it because it saves you money in the long run.
What other advice do I have?
I rate AWS CloudWatch nine out of 10. It gives me an idea about my resources through logs, metrics, etc. I recommend it. It's easy to understand, with graphs showing the services running on your applications and the resources they're consuming. You can also track your billings, and identify the services consuming too many resources and terminate instances if necessary.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical project lead at a tech consulting company with 10,001+ employees
Impressive stability but the storage-based pricing model can be expensive
Pros and Cons
- "The solution effectively monitors golden signals like CPU, page requests, and queues."
- "The solution's integration could be easier for laypersons."
What is our primary use case?
Our company used the solution for a project that included data message and data lake architecture, performance testing, and an engineering solution to monitor virtual machines or the S3 bucket.
The solution monitored key performance indicators for almost all services including Aurora, Fargate, Lambda, Snowflake NoSQL databases, and Sumo Logic.
What is most valuable?
The solution effectively monitors golden signals like CPU, page requests, and queues.
What needs improvement?
The solution's integration could be easier for laypersons.
The solution should move from being a performance monitoring tool to a full stack content management system with a hybrid DPM tool that integrates front-end, browser-specific, and footprint-specific monitoring metrics and synthetics.
The solution's interface could be improved to enhance user experience by including Kendo UI or React.js frameworks.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The stability is quite impressive with a 99% availability rate.
The solution uses metrics and measurements to scale data which then gets routed to a NQ at an Amazon data center.
Data on the front end takes time to appear because of how the solution is designed. The UI interface takes some time to refresh large volumes of data so on occasion there is a lag.
I rate stability an eight out of ten.
What do I think about the scalability of the solution?
The scalability is based purely on your stack and requirements.
Our project involved processing billions of records and performance expectancy was 99% which is pretty impressive.
I rate scalability an eight out of ten.
How was the initial setup?
The initial setup was a bit complex because we were new to AWS.
It took us time to integrate EHNs because we had difficulty discovering traffic and TCP connections.
The KPIs that needed to be monitored were books of medium to high complexity.
As we became more proficient, we progressed quickly but that always depends on the complexity of the stack.
For example, Java is easy but .Net is complex because many services are not API exposed so they have their own DLS running on machines.
What about the implementation team?
Our company worked with the client's IT operations team to implement the solution.
More than ten architects worked both onsite and offshore to conduct engineering, performance testing, integrations, and monitoring.
A big management team consisting of 30 onsite and offshore developers, QA technicians, and performance managers monitor the enterprise because it processes billions of records. These user groups have restricted access based on their roles.
What's my experience with pricing, setup cost, and licensing?
The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs.
Scalability is not limited because you can add components and integrations at any time.
Data gets stored on your EBS in RSN S3 buckets. Some free space is provided based on your configuration, but additional space is paid. Storage fees can be per unit or by the minute.
The pricing model can get very expensive as the project's scope grows.
Which other solutions did I evaluate?
The solution is expensive so a better option might be to use New Relic, Dynatrace, or Zabbix for open source monitoring.
A central repository lock trail and analytics dashboard could be created in Tableau that stores metrics in one particular location and analyzes data using one particular dashboard.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps-TechSpecialist at Brillio
Useful basic monitoring and UI, but lacking automation
Pros and Cons
- "The most valuable feature of Amazon CloudWatch is the monitoring and UI."
- "Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
What is our primary use case?
Amazon CloudWatch for infrastructure and serverless monitoring.
What is most valuable?
The most valuable feature of Amazon CloudWatch is the monitoring and UI.
What needs improvement?
Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability.
In a future release, the vendor could add automation for quicker integration and improve the visualization similar to other solutions.
For how long have I used the solution?
I have been using Amazon CloudWatch for approximately five years.
What do I think about the stability of the solution?
There has been some leg in the use of the solution.
What do I think about the scalability of the solution?
We have five or six customers using the solution.
I rate the scalability of Amazon CloudWatch a seven out of ten.
Which solution did I use previously and why did I switch?
I have used Datadog. If we want to do any basic infrastructure monitoring, such as CPU. If our customers want to do automation, Kubernetes, and application monitoring, we use Datadog because Amazon CloudWatch does not have these features.
How was the initial setup?
The initial setup of Amazon CloudWatch is simple. Everyone can do it if they learn how to do it.
What's my experience with pricing, setup cost, and licensing?
The price of Amazon CloudWatch is reasonable for detailed basic monitoring.
Which other solutions did I evaluate?
I have evaluated many tools, such as SolarWinds New Relic.
What other advice do I have?
Most of my customers are using Datadog.
I rate Amazon CloudWatch a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cloud Engineer/Cloud Architect at a healthcare company with 10,001+ employees
A monitoring solution that helps to create events and alerts
Pros and Cons
- "We can create events and alerts. We use the information to dive down into the infrastructure performance."
- "The product's configuration has some challenges. The solution needs to be more user-friendly."
What is our primary use case?
We use the solution for monitoring purposes. We also use it for events and alerts.
What is most valuable?
We can create events and alerts. We use the information to dive down into the infrastructure performance.
What needs improvement?
The product's configuration has some challenges. The solution needs to be more user-friendly.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
The tool's stability good.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 10-15 users for the product.
How was the initial setup?
The product's setup is easy. The tool's deployment depends on scenarios like the metrics, events we create, etc.
What other advice do I have?
I would rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud architect at Freebyte
Easy initial setup and scalable solution
Pros and Cons
- "The initial setup is easy."
- "There is room for improvement in terms of stability."
What is our primary use case?
We use it for testing environments.
What is most valuable?
What needs improvement?
There is room for improvement in terms of stability.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten.
How was the initial setup?
The initial setup is easy.
What about the implementation team?
I deployed the solution myself. We need cloud architects and engineers for the deployment and maintenance of the solution.
What other advice do I have?
Overall, I would rate the solution a ten out of ten. I would definitely recommend using the solution.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Cloud Security Consultant at Pegasystems
The product is very stable and enables users to set alerts, but the technical support must be improved
Pros and Cons
- "We can set CPU thresholds using the solution."
- "The technical support must be improved."
What is our primary use case?
We use the solution to set alerts. We can set up thresholds to trigger alerts if an instance in AWS reaches the threshold value. Based on the alerts, we check the issue in the instance.
What is most valuable?
We can set CPU thresholds using the solution.
What needs improvement?
The technical support must be improved.
For how long have I used the solution?
I have been using the solution for more than two years.
What do I think about the stability of the solution?
The tool is very stable.
What do I think about the scalability of the solution?
We have more than 600 customers hosted in the AWS environment.
How are customer service and support?
Recently, we faced a payment issue in AWS. Our payments were not happening through the default account. My organization contacted the support team. Sometimes, we get good support. Sometimes, we do not get good support.
How was the initial setup?
We have the complete documentation to set up AWS. We use Confluence for our documents. The steps to set up AWS are clearly mentioned in the documentation.
What's my experience with pricing, setup cost, and licensing?
The solution charges $0.09 for 1GB of data we store in AWS.
What other advice do I have?
We use AWS for our infrastructure. Overall, I rate the product a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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