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Amazon CloudWatch vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
12th
Ranking in Cloud Monitoring Software
9th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
45
Ranking in other categories
Log Management (12th)
BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
20th
Ranking in Cloud Monitoring Software
18th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (17th), AIOps (7th)
 

Featured Reviews

Rasanpreet Singh - PeerSpot reviewer
Reliable AWS monitoring and logging
The choice of logging solution should always be determined by the specific business requirements. It is crucial to align the logging strategy with what type of logs are needed and how they should be used. There are instances where we require custom solutions to retrieve logs, especially application logs that may not be easily accessible through CloudWatch or similar services. When we heavily rely on AWS native services, CloudWatch is indeed a robust choice. However, in certain scenarios, we might need integration capabilities with other tools, and if they can incorporate such features, it would enhance overall logging capabilities. I would rate it eight out of ten.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can create events and alerts. We use the information to dive down into the infrastructure performance."
"The tool's UI is good. One can scroll through the logs very easily."
"The detection is the most valuable feature."
"Most of it's around optimizing utilization, their cloud utilization. They're making sure that they're getting the most out of their in-cloud environments and their instances. Making sure that there's no strange behavior in the environment."
"The most valuable feature of Amazon CloudWatch is the monitoring and UI."
"You can automate actions or use AWS functionalities like auto-scaling, where you can configure the metrics to add more nodes if the threshold is exceeded."
"The monitoring features are valuable."
"The most valuable feature of Amazon CloudWatch is intrusion prevention."
"BMC TrueSight Operations Management is easily scalable."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It is a stable solution."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
 

Cons

"The technical support must be improved."
"Adding conditional expressions would enhance its functionality."
"The solution's auto-scaling could be improved."
"We'd like the interface to be as easy as Datadog."
"Amazon CloudWatch's pricing needs improvement."
"There is some delay in logging that they need to improve on."
"What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc. It would also be helpful if there's built-in swap space, disk, and memory monitoring in Amazon CloudWatch because, at the moment, my team has to configure it manually through a shell script."
"The integration with third-party tools must be made easier."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The solution's support service could be better."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"More modules for less popular applications and better documentation."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
 

Pricing and Cost Advice

"It’s an open-source solution."
"The product's cost is relatively inexpensive."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"The price of Amazon CloudWatch is reasonable for detailed basic monitoring."
"Amazon CloudWatch is a cheap solution."
"Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."
"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"The tool is not expensive."
"We did a five-year, multimillion dollar deal."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Other products are more expensive than BMC TrueSight."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
17%
Manufacturing Company
9%
University
5%
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
7%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
In general, Amazon CloudWatch is cheaper compared to Dynatrace. However, there are potential costs to be mindful of, like running a log query that returns trillions of bytes of data.
What needs improvement with Amazon CloudWatch?
CloudWatch itself is fine. That said, maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Amazon CloudWatch vs. BMC TrueSight Operations Management and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.