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Amazon CloudWatch vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
13th
Ranking in Cloud Monitoring Software
10th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Log Management (14th)
BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
21st
Ranking in Cloud Monitoring Software
20th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (25th), AIOps (8th)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.5%, up from 1.1% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 0.7%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rasanpreet Singh - PeerSpot reviewer
Reliable AWS monitoring and logging
The choice of logging solution should always be determined by the specific business requirements. It is crucial to align the logging strategy with what type of logs are needed and how they should be used. There are instances where we require custom solutions to retrieve logs, especially application logs that may not be easily accessible through CloudWatch or similar services. When we heavily rely on AWS native services, CloudWatch is indeed a robust choice. However, in certain scenarios, we might need integration capabilities with other tools, and if they can incorporate such features, it would enhance overall logging capabilities. I would rate it eight out of ten.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution offers very detailed metrics for their services."
"The tool enables live monitoring."
"The product helps us collect and store various metrics to set test alarms."
"Amazon CloudWatch's best feature stems from its ability to monitor app performance."
"The initial setup is easy."
"It's a very simple logging system."
"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."
"We have found the pricing to be reasonable."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"It is a stable solution."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The most valuable features of the solution are alert management, alert generation, and event management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
 

Cons

"It's not an advanced way of monitoring."
"The solution's auto-scaling could be improved."
"Amazon CloudWatch needs improvement. The main thing is we have noticed missing logs."
"Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features."
"There is room for improvement in terms of stability."
"The integration with third-party tools must be made easier."
"For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."
"Improvement of SSSD logs would be beneficial."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The solution could improve its price."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
 

Pricing and Cost Advice

"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"The price is okay for me."
"The tool is not expensive."
"The pricing can be considered reasonable, especially when already operating on a cloud platform."
"The product's cost is relatively inexpensive."
"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"The price of Amazon CloudWatch is reasonable for detailed basic monitoring."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Other products are more expensive than BMC TrueSight."
"The solution is based on endpoints and knowledge models which can be costly."
"We did a five-year, multimillion dollar deal."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"They have changed the licensing fees."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
17%
Manufacturing Company
8%
University
5%
Financial Services Firm
24%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline, which I see as a disadvantage given the price.
What needs improvement with Amazon CloudWatch?
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage. Another aspect that needs improvement is the look and feel of custom dashboards, which currently do not matc...
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Amazon CloudWatch vs. BMC TrueSight Operations Management and other solutions. Updated: February 2025.
842,296 professionals have used our research since 2012.