Try our new research platform with insights from 80,000+ expert users

Amazon CloudWatch vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Amazon CloudWatch customer service is praised for expertise and availability, though navigating support can be tedious; premium support offers faster resolution.
No sentiment score available
 

Room For Improvement

Sentiment score
7.0
Amazon CloudWatch users are dissatisfied with pricing, UI complexity, inadequate log functionalities, and seek better integration, reporting, and monitoring features.
No sentiment score available
 

Scalability Issues

Sentiment score
8.4
Amazon CloudWatch is highly rated for its scalability, handling high volumes and diverse organizational needs consistently across multiple accounts.
No sentiment score available
 

Setup Cost

No sentiment score available
Amazon CloudWatch pricing varies widely, from as low as $25 to over $300 monthly, depending on usage and integration.
No sentiment score available
 

Stability Issues

Sentiment score
7.6
Amazon CloudWatch is highly stable and reliable, with minor UI lags on large data, rarely affecting overall performance.
No sentiment score available
 

Valuable Features

Sentiment score
8.8
Amazon CloudWatch offers real-time monitoring, alerts, analytics, and customizable dashboards, integrated seamlessly with AWS for enhanced security and functionality.
No sentiment score available
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
13th
Ranking in Cloud Monitoring Software
9th
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
44
Ranking in other categories
Log Management (11th)
BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (17th), AIOps (6th)
 

Featured Reviews

Rasanpreet Singh - PeerSpot reviewer
Reliable AWS monitoring and logging
The choice of logging solution should always be determined by the specific business requirements. It is crucial to align the logging strategy with what type of logs are needed and how they should be used. There are instances where we require custom solutions to retrieve logs, especially application logs that may not be easily accessible through CloudWatch or similar services. When we heavily rely on AWS native services, CloudWatch is indeed a robust choice. However, in certain scenarios, we might need integration capabilities with other tools, and if they can incorporate such features, it would enhance overall logging capabilities. I would rate it eight out of ten.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
16%
Manufacturing Company
8%
University
5%
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
In general, Amazon CloudWatch is cheaper compared to Dynatrace. However, there are potential costs to be mindful of, like running a log query that returns trillions of bytes of data.
What needs improvement with Amazon CloudWatch?
There is room for improvement in setting up custom metrics in CloudWatch. Adding conditional expressions would enhance its functionality.
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Amazon CloudWatch vs. BMC TrueSight Operations Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.