We compared Amazon CloudWatch and BMC TrueSight Operations based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. TrueSight users say the solution could allow the user to drill down more and improve interoperability.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing, without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Users said TrueSight’s ROI is difficult to quantify and uncertain.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.
"It is a stable solution...I rate the technical support a ten out of ten."
"We can create events and alerts. We use the information to dive down into the infrastructure performance."
"It offers direct integrations with various storage providers, making it convenient to push logs from CloudWatch to these external platforms."
"Monitoring time and ensuring ease in it is the most valuable feature."
"We can set CPU thresholds using the solution."
"The product helps us collect and store various metrics to set test alarms."
"CloudWatch immediately hooks up and connects to the KPIs and all the metrics."
"The monitoring features are valuable."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The solution has a very good business event manager tool."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"I like the event management part."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"It is hard to configure; it is not a straightforward tool."
"I think something that can be improved are the alerts and alerting mechanism based on no rejects. We want to have it more flexible and that is one of the key things that is required."
"The solution's pricing is a bit higher."
"The solution's auto-scaling could be improved."
"I do not know whether or not CloudWatch can be integrated with on-prem services."
"When customers want to see the CPU or memory utilization there is a cost. This should be free to see the utilization."
"The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."
"We'd like the interface to be as easy as Datadog."
"The product must provide application or service monitoring features."
"The solution is a little obsolete."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
More BMC TrueSight Operations Management Pricing and Cost Advice →
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 50 reviews. Amazon CloudWatch is rated 8.0, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and SolarWinds NPM, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Amazon CloudWatch vs. BMC TrueSight Operations Management report.
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