We use Asana for project management and task management.
Developer Product Marketing Manager at Parity Technologies
A highly stable solution that can be used for project management and task management
Pros and Cons
- "Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools."
- "It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing."
What is our primary use case?
What is most valuable?
Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools.
What needs improvement?
Asana should provide the ability to have read-only users. Sometimes, I need to collaborate with people external to my organization, and I would love to invite them to my Asana board and assign tasks to them. Sometimes, these are short collaborations. I work in marketing, and sometimes I work with agencies.
I would love to do project management on my side, which would be way easier. It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing.
For how long have I used the solution?
I have been using Asana for five years.
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What do I think about the stability of the solution?
Asana is a highly stable solution.
I rate Asana ten out of ten for stability.
What do I think about the scalability of the solution?
Around 250 to 300 users are using the solution in our organization.
I rate Asana ten out of ten for scalability.
Which solution did I use previously and why did I switch?
I have previously used different tools like monday.com and Productive.
What other advice do I have?
I am using the latest version of Asana. I was not involved with the solution's setup, but I was involved in onboarding the users, which was very easy.
I have contacted Asana's technical support with questions on how to do advanced things. Asana provides you with extensive documentation and documentation on the API so you can develop your custom integrations.
The more people use Asana, the easier it is to collaborate, and you will reduce a lot of messaging, email back and forth, and all those not-very-smart things that take a lot of time. Anyone who is considering using Asana should maximize their potential. Asana has many features like approvals, workflows, and automation, and it's best to spend some time learning them.
We were forced to take two hours of our time to learn how to use Asana, and it's a life savior. You can see people using Asana like any other tool, and then you have advanced users who utilize all the potential and boost productivity. You can really tell the people who are proficient with Asana in terms of productivity.
Overall, I rate Asana ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Customer Success Manager at GSA analytics
A project management tracking system for medium and big enterprises
Pros and Cons
- "The most valuable feature of the solution is its project management tracking systems."
- "The product's page is not user-friendly."
What is our primary use case?
In my company, we use Asana for project management tracking.
How has it helped my organization?
Asana helps us in our company to split tasks and assign them to different people. Asana allows each one to individually update the task completed, which can be tracked and visible to all the teams in the company.
What is most valuable?
The most valuable feature of the solution is its project management tracking systems.
What needs improvement?
There is always a constant need to update the product to be able to give it more features in terms of tasks like adding commands or nodes. The product's page is not user-friendly. In general, the product's page should be more friendly to use. Asana does have all the things the user requires, making it a good product.
For how long have I used the solution?
I have been using Asana for a year. I am a customer of the solution.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
We had multiple teams working from different countries in the company, with Finland being the place where the main office was located. There were only 30 users of the solution in the company.
How are customer service and support?
The solution's technical support was okay. I rate the technical support a seven out of ten.
The technical support would respond through a chat system and get back to you at a later stage, so instant support wasn't available.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the initial setup a seven, on a scale of one to ten, where ten is the best.
The solution is deployed on the public cloud.
To be frank, I don't know the time taken for the deployment because when I joined the company, Asana was already a subscribed tool. I was not the person who had subscribed and deployed Asana in the company, making me just a user.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing part of the product since it was done by development teams and my manager in the past.
What other advice do I have?
I would like to tell those planning to use the solution that the product is a good fit for medium and big companies. I suggest small companies go for the lighter version of the solution sensitive, more simple. Asana's version, meant for medium and big companies, has more features and functions.
I rate the overall solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Expert Consultant, Strategy and Innovation at Innovitech
A tool requiring an easy setup phase that can help manage software development
Pros and Cons
- "The initial setup was straightforward."
- "The calendar view in Asana has shortcomings and can be improved."
What is our primary use case?
I use Asana for advanced use cases, including managing software development and other projects.
How has it helped my organization?
With one particular project, we manage the development activities with around twenty people on the project team and about five hundred tasks, for which Asana helps to manage our sprint planning.
What is most valuable?
The most valuable features of the solution are the different views, including the list view, table view, dashboard, and the ability to add fields or customize by adding some specific fields for a project.
What needs improvement?
The calendar view in Asana has shortcomings and can be improved. The other element is the ability to natively be able to add additional connectors to better manage the planned time versus the actual time for each task.
The timesheet aspect is an additional feature I like to see in Asana since we now use another application called Toggl for managing our time cards. It would be better if we could do what we do in Toggl directly in Asana since it would be easy to plan activities.
For how long have I used the solution?
I have been using Asana for a year and a half. I use the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
How was the initial setup?
The initial setup was straightforward.
The solution is deployed on the cloud.
What was our ROI?
I have not specifically seen any ROI using the product. We use it as a part of different tools, so it is like looking at the ROI for an email, which is a part of the tools we need.
What other advice do I have?
To those planning to use Asana, I would say there are many similar applications. It can be hard to choose from applications like monday.com, Asana, ClickUp, and others since they are all good for collaborative project management for smaller projects, which have not quite reached the level in terms of capabilities to manage very large projects. I have managed projects ranging from 25 million USD to 50 million USD, and I feel Asana cannot operate at that level.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Asana Lead Manager at Izei Consulting Group
Easy to set up and create rules with helpful technical support
Pros and Cons
- "I like how easy it is to use the rules within Asana."
- "In Asana, there's no way to add a custom date field."
What is our primary use case?
There are two main things I use it for. The first one is lead management and opportunity processing, internally in my organization, project management, and task creation. The second thing I use most is support inside the community of Asana. I'm an ambassador of the Asana community. I also use Asana for this type of support.
How has it helped my organization?
Before Asana, we didn't have a tool to control our leads or our opportunities. It was just by memory. If we were talking with a client, we were just thinking about calling that lead or that client in a day. With Asana, I have my leads more organized. I know when to call. I can go back and see what I said on the last call, or what I emailed the last time we contacted them. It's an easier way to keep up with my prospects and my opportunities.
What is most valuable?
The best feature is how easily you can create rules. You can do it just via point and click. I like how easy it is to use the rules within Asana.
The initial setup was simple.
Asana has a site available where you can check the status and see if it's working or in the middle of downtime still (when downtime happens).
Technical support has been excellent.
What needs improvement?
One of the main things I've been wishing for is an ID, a short ID, just like Jira. That is another tool that I used before. It has an ID for every task in Asana. So it's a short way to know what task are you writing your things on, and it's easier to control your activities.
In Asana, there's no way to add a custom date field. That's another thing.
Both of those functionalities I'm wishing for, or I'm hoping for in the short term.
Occasionally, Asana does go down.
For how long have I used the solution?
I've been using the solution for less than a year - 11 months or ten months, probably.
What do I think about the stability of the solution?
Since we've had Asana, we have been down twice for two to three hours each time. Asana provides a website to know the status of Asana in general. It's an easy way to check if Asana is down or not. We know that every tool has these types of failures. We wish we don't have any more failures, however, we may continue to have them. That said, Asana is excellent in how they provide the status of Asana in general.
What do I think about the scalability of the solution?
The ability to scale depends on the implementation within your organization. However, the scalability is there to do it on your own. You can have a thousand employees using Asana. I don't see any problems scaling up using Asana.
Right now, we have about 50 people on the solution. We use it quite extensively.
How are customer service and support?
When we need support, we have a VIP support channel as we are an Asana partner. We have Asana support directly with the Asana support team. We are extremely satisfied with the help we get.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Besides Asana, we work with Salesforce, Twilio, and Slack. I've used Jira in the past as well.
We did not previously use a project management solution at this company.
How was the initial setup?
I was involved in the initial implementation. It was straightforward. The difficult part of this type of implementation is how you structure your teams and projects within Asana, however, how you use Asana to do this is intuitive. We didn't have any problem with how to accommodate or establish those things. I'd rate the simplicity of the implementation at a four out of five.
The deployment didn't take more than two weeks.
The maintenance is easy. It's very smooth. We do not require a maintenance team, however, we do have team leaders that will do occasional maintenance.
What about the implementation team?
We handled the implementation in-house.
What was our ROI?
I don't have exact ROI numbers, however, we've seen time investment hours and we know that each hour counts as money. We've seen some return on investment, in time, in productivity. Those two KPIs have seen marked improvements.
What other advice do I have?
We are Asana partners.
I use the most recent version and I use it every day.
I'd rate the solution nine out of ten. It's a great way to organize your daily work within your organization. It doesn't matter your team or the department you're working in. It's very flexible.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Associate Director Of Project Management at a consultancy with 11-50 employees
Project management dashboard use to manage creative projects and update stakeholders
Pros and Cons
- "Asana allows you to create your own project with sub sections with subtasks that can be assigned. The feature I really love is that you can tag people to notify them that there has been progress on a project as well as add attachments."
- "In some instances, there were subtasks where more than one person needed to review it, but I could only assign it to one person. I would have to create a subtask under a subtask and then assign it to other people. This could be improved."
What is our primary use case?
I have used Asana while working at an e-commerce agency while working on creative projects and creating content like ads for Amazon or Walmart Connect. We used Asana to keep individuals within the agency updated on projects, even if they do not work within the creative team.
When I worked at Claire's stores as a digital project manager for their internal digital creative team, we used Asana for different departments to log requests for creative projects. We also used it to manage the projects within the digital team.
What is most valuable?
Asana allows you to create your own project with sub sections with subtasks that can be assigned. The feature I really love is that you can tag people to notify them that there has been progress on a project as well as add attachments. It is a central depository for everything. It is also really useful that you can add people outside your organization to projects you are working on.
What needs improvement?
The use of Asana can be restricted if it is not set it up the right way. In some instances, there were subtasks where more than one person needed to review it, but I could only assign it to one person. I would have to create a subtask under a subtask and then assign it to other people. This could be improved.
For how long have I used the solution?
I have been using this solution for a year and a half.
Which solution did I use previously and why did I switch?
I used Basecamp and JIRA prior to Asana coming out. JIRA is used more for software developers or backend development projects.
How was the initial setup?
The initial setup was complex because the onboarding is not done correctly. This is due to the fact that we are short staffed and did not have time to be trained. Once we had spent more time using the solution, it was easier to use and understand.
What's my experience with pricing, setup cost, and licensing?
This solution is reasonably priced.
What other advice do I have?
I would highly recommend Asana as I think it's a great tool. It is really easy to use once you are trained on it. It really helped me effectively manage projects and improve productivity and efficiency. It has a lot of options from an integration perspective with other platforms.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at Elxae Hub
A stable solution with a lot of integrations and good task management features
Pros and Cons
- "The tool has a lot of integrations."
- "The messaging feature could be better."
What is our primary use case?
The solution is a task management app. It is good for project management.
What is most valuable?
The tool has a lot of integrations. It’s popular and has good task management features.
What needs improvement?
The messaging feature could be better.
What do I think about the stability of the solution?
I've never had challenges with the product’s stability. For the period we used it, it was stable.
What do I think about the scalability of the solution?
The tool is scalable, but we have to remember that we have to pay for it. Our organization had a team of 15 to 20 people using the solution. A project manager managed the solution. We did not need a developer.
How was the initial setup?
The initial setup was straightforward. I come from a technical background. Everything is straightforward for me. The setup was very simple. We had to download the app and add the tasks.
What about the implementation team?
We deployed the tool in-house. We just have to sign up and download the app to deploy the solution. If we want to use the cloud version, we can get on the website and add users and tasks. It is that simple.
What was our ROI?
My organization would have seen a return on investment in the solution. If they didn’t, they would have stopped using it.
What's my experience with pricing, setup cost, and licensing?
We paid a monthly licensing fee for the product.
Which other solutions did I evaluate?
Bitrix24 is pretty fast, but Asana is fine too. Asana is better than Trello as a task manager.
What other advice do I have?
Asana is good at what it does. However, I still prefer Bitrix24 over Asana. People looking to use the solution must go ahead and use it. It is not a bad tool. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-Founder at KH&Co
The task hierarchy is amazing We can create a core task for the entire team, but then we can create sub tasks off the core task and assign them to specific people. LOVE THAT
Pros and Cons
- "The ability to build subtasks and break things down off of our major tasks has been very valuable. It is very stable and extremely scalable. The initial setup is very simple."
- "Having a quick way to do video inside the platform or video communication could be very handy."
What is our primary use case?
We primarily use the solution for project management and communication on projects.
How has it helped my organization?
We're still in the process of learning it, so I can't say that it's improved the organization tremendously yet, but our whole team understands its value and we just need to implement it. The onboarding process has been a little bit slow, just getting everybody to use it and moving away from our old habits.
What is most valuable?
The ability to build subtasks and break things down off of our major tasks has been very valuable.
What needs improvement?
The world is moving to a lot of video-type communication and having a quick way to do video inside the platform or communicate via video from one person to another could be very handy. In a couple of other platforms, I have looked for a way to communicate with the team with a short 30-second video that I can just click on, record, send, and be done with it.
I don't think it needs additional features as much as having a way to onboard the team and having a better way to get everybody accustomed to using it. That's what we need to figure out. I don't know if that's anything that Asana can do as much as it is just figuring out how to build an implementation plan for the product on our end.
For how long have I used the solution?
I have been using Asana for about six months.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
I think it's extremely scalable. I'm questioning how I can use archives, how I can resurrect old projects, and how to add on to old projects. Before we can ever get to that level, we have to implement the projects we have. So the long-term roadmap in my mind is: What does it look like if I want to resurrect an old project, add onto it, keep or duplicate it?
Right now, there are only four of us in the company, so we're only implementing the product across the four of us and that's just super, super simple.
How was the initial setup?
It was very simple. By the end of the first day, I had a pretty good grasp on it. I think the rest of the team saw implementing the projects as a little too much work, and I think that was part of what limited our process. Moving from pen and paper, or moving from a whiteboard, into a digital platform involves a shift of mindset and a shift of processes. We didn't do a good transition from old-school processes to new-school digital processes.
What's my experience with pricing, setup cost, and licensing?
For what it brings to the table, I think Asana is fairly affordable. There are some features, such as portfolios, that I would like to see included at the level we're at. I think to pay extra for some of the portfolio features is unrealistic at this point, especially for a small startup company like ours. I would like to see that feature in our pricing plan right now, but other than that, it's definitely pretty good.
Which other solutions did I evaluate?
I looked at monday.com and at Trello. I looked at several different systems and landed on Asana for project management as we really thought it would bring the best value to our team.
What other advice do I have?
I would advise others looking into Asana to investigate the other platforms, but more than anything to know what they want when they go out and look for a platform. I didn't have well-documented what I really, really wanted, and that required me to chase a lot of rabbit trails and actually test some products, which wasted a lot of my time. If I had down on paper what I really wanted, Asana would have risen to the surface really quickly, but I was not well-prepared for what I was looking for.
As a whole, I would rate Asana as a 8.5 to 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner & Customer Success Operations Team Lead at a comms service provider with 201-500 employees
Helpful customization, efficient team allocation, and high visibility
Pros and Cons
- "Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly."
- "The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."
What is our primary use case?
Asana is highly beneficial for extended projects that require a strategic approach. It allows us to dissect these projects into numerous tasks and effectively prioritize them based on their deadlines. Moreover, Asana facilitates seamless collaboration across various departments, emphasizing the significance of time management and strategic thinking. Additionally, it aids in allocating resources within my team, ensuring efficient execution of the pertinent project.
What is most valuable?
Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly.
Additionally, Asana allows for allocation across different projects, providing excellent visibility for customers who submit tickets. They can view timelines and prioritize projects, promoting transparency. The system revolves around offering visibility, prioritization of tasks, and effective delegation within the team. Despite its simplicity, it encompasses the creation of project forms with various rules. These rules determine assignments based on request type and submitter, as well as priority levels set by team leaders. Overall, Asana's functionality in this regard is highly advantageous.
What needs improvement?
The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively.
Asana offers a variety of view formats that provide different levels of visibility. These include board view, list view, timeline view, and dependency view. For a single project, you can explore multiple views depending on your objectives. If you're working on a long-term project, you may prefer the timeline view to track your progress and have a macro-level overview of where you stand. On the other hand, for more granular tasks, the board view can be helpful in monitoring the progress and visualizing how things are advancing. The choice of view is not merely a feature selection but rather a decision based on the visibility it offers for your specific needs.
For how long have I used the solution?
I have been using Asana within the last 12 months.
What do I think about the stability of the solution?
The solution is stable.
I rate the stability of Asana an eight out of ten.
What do I think about the scalability of the solution?
We have a few hundred people using this solution in my organization.
I rate the scalability of Asana a seven out of ten.
How are customer service and support?
I did not contact the vendor's support.
Which solution did I use previously and why did I switch?
I did not use other solutions similar to Asana.
Which other solutions did I evaluate?
I did not evaluate other solutions before Asana. It was always deployed in my company when I started working.
What other advice do I have?
I would recommend Asana to others.
I rate Asana an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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