Asana Reviews

We are a software company and we have many different software projects with 10 to 15 developers working on each project. We use to Asana to manage each project, for team collaboration and to assign tasks to the team. Basically, we use Asana for project management and collaboration.

We have not used Asana on our private server. We have only been using the cloud solution. We need an on premise solution for government agencies. This would be an improvement if this was possible.

We have been using this solution for six years. 

This is a stable solution. So far we have faced not any problem with the system slowing down or lagging. 

We have 150 full-time employees in our organization and for our use case, Asana is sufficient. We don't know if we can handle over 500 or 1000 users at the same time. We have not tried yet.

The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana.

We have a monthly subscription.

I would rate this solution a nine out of ten. 

I have used Asana while working at an e-commerce agency while working on creative projects and creating content like ads for Amazon or Walmart Connect. We used Asana to keep individuals within the agency updated on projects, even if they do not work within the creative team. 

When I worked at Claire's stores as a digital project manager for their internal digital creative team, we used Asana for different departments to log requests for creative projects. We also used it to manage the projects within the digital team. 

Asana allows you to create your own project with sub sections with subtasks that can be assigned. The feature I really love is that you can tag people to notify them that there has been progress on a project as well as add attachments. It is a central depository for everything. It is also really useful that you can add people outside your organization to projects you are working on. 

The use of Asana can be restricted if it is not set it up the right way. In some instances, there were subtasks where more than one person needed to review it, but I could only assign it to one person. I would have to create a subtask under a subtask and then assign it to other people. This could be improved. 

I have been using this solution for a year and a half. 

I used Basecamp and JIRA prior to Asana coming out. JIRA is used more for software developers or backend development projects.

The initial setup was complex because the onboarding is not done correctly. This is due to the fact that we are short staffed and did not have time to be trained. Once we had spent more time using the solution, it was easier to use and understand.  

This solution is reasonably priced. 

I would highly recommend Asana as I think it's a great tool. It is really easy to use once you are trained on it. It really helped me effectively manage projects and improve productivity and efficiency. It has a lot of options from an integration perspective with other platforms.

I would rate this solution an eight out of ten. 

We are using Asana to send tasks or tickets to different departments internally, inside the company.

It has helped our departments maintain visibility. If you're tagged in there, everybody can see it. It's different than emailing and being CC'd. If you have 30 emails before you became CC'd and then you have to go and read through each one of them, scroll down to the end to understand what's going on, it can get messy. Here, everything looks much better and it's much easier to understand what's going on.

The visibility is great. The fact that everybody can see all of the tasks, and all of the comments, is super helpful. If you are tagged inside this task, so it's very easy to see. The interface looks really nice and it's really simple to get around and view everything, especially the items directly related to your work. Task management and distribution are awesome. 

If you are not tagged in the task specifically, even though the task is in your department, you're not going to get notified that there is a new task for your department. You need to constantly have the assignment program open, so you can check in and basically do the tasks that are new, to assign them accordingly. 

From my department, if I send a task to a different department unless they open it and tag me personally, I'm not going to see this task anymore. That's a little bit tricky for us. We need that to be changed.

We don't get enough notifications. Everyone has to keep opening up Asana to check and see the tasks. If something isn't tagged, it won't show up in anyone's notifications.

I've been using the solution for three months. 

The solution has been quite stable. There aren't bugs or glitches and it doesn't crash or freeze. It is reliable. 

We haven't had an issue with scaling per se. However, we would like the visibility to expand beyond our department. There aren't enough notifications and everybody needs to open it up all the time to check tasks. 

We have about 100 users on the solution currently. It's used by all departments, including IT, back office, customer support, operations, partner department, management, and compliance.

We switched to Asana from Freshdesk. We also used to use Zendesk for ticketing. In my previous companies, we might have used Skype or Microsoft Teams or just plain email to communicate items to each other. 

We used to do emails basically and were CC'ing everyone. Then we went to Freshdesk as a ticketing system. Everybody wants to have Asana for the reporting system. It's much better to use Asana as everybody can see it. The managers and heads of departments can actually see what you're doing, and what each of their team members is doing all of the time.

We used Freshdesk as an email ticketing system, with clients mostly. It was not internal usage. Asana is better for creating tasks and having visibility without having to email people to inform them of tickets. 

I wasn't a part of the implementation process.

Our IT team handled the implementation. 

I'd recommend the solution to others. It's very useful and the interface is easy to use. As with any program, you need to get used to it, however, and maybe I'm just not used to it yet. Maybe they use notification alarms that I am missing or maybe they can be set. That's the biggest issue for us right now. In any case, the way it's set up, it's really nice. You can mark items as complete and you can mark is in progress. It's simple.

I would rate the product eight out of ten. If the alerts and notifications were better, I would rate it higher.

Asana is mainly used for our marketing teams. Anytime a client has a campaign that they want to get out there, whether it's on Facebook, Instagram, or any sort of integrated marketing campaign, we build out a project for it in Asana, and we manage all the logistics of it. Discovery, design, development, and deployment are the main phases that we use to manage projects in Asana.

In terms of its version, we are using the business tier.

I really enjoy the portfolios in Asana. One of the ways Asana stands out to me is with portfolios. You can have all your different projects, and you can have those assigned to different teams. If you want to customize a grouping of projects, you can use portfolios. For instance, one of the things that we do is we can assign a portfolio to a specific strategic objective we have, and we can put all those projects that are related to that strategic objective in that portfolio. We then know exactly what people are working on to help us achieve our goals. So, I really like portfolios.

Another piece that I like is the proofing. I like how you can just click on the image in Asana and attach comments to it, and it'll turn into a task. It just makes the proofing process really intuitive, as opposed to using something like Adobe Acrobat or something like that.

One of Asana's differentiators is how easy it is to set up. Another area where Asana is strong is that the information is near real-time, and you don't have to save anything in order for the information to show up. All the information is pretty much real-time. So, if I add a task to somebody's task list, it's going to show up immediately, and they're going to see it. They're going to get a notification about it. 

Their workflows and automation could use a big improvement. I don't even know if they have anything in that regard right now. I would really love to see a way where you can send custom alerts based on a task's completion or status change or an approval coming through. I would love to see a way to get some low-code functionality into Asana because right now, that is a big miss.

On top of that, their dashboards are incredibly lacking. The way the widgets connect to the projects, they don't pull the data in the way that I really want them to. When I build a dashboard in Asana versus Smartsheet, I can't pull in data via a custom text field in Asana, but in Smartsheet, I can. That's a huge advantage because sometimes, you just want to report on really niche tasks or a launch date in a specific project or a collection of projects, and Smartsheet's dashboard features will let you do that, but Asana won't. So, their dashboards are lacking, and the workflows are pretty below where the market is right now. 

I would love to see a complete revamp of how they do dashboards right now. Dashboards are really poor. They don't display information well, and they don't look good. They don't pull in data in an advanced search kind of way. They are very simplistic. If you're a traditional project manager and you're PMP certified and you understand project management, you're going to be very frustrated with Asana's dashboards because they do not speak the language of project management. That's because of the way they are set up. So, I would like to see that completely revamped. It's just not an industry standard.

I've been using Asana for four years.

I've had it go down more than Smartsheet, which is one of the two tools that we've used. I've had it go down twice over the past two years. It is not too bad, but it is definitely something to consider.

Asana does have a website called Asana Status where you can check the stability of the site. They let you know if they're experiencing any issues. You can get real-time updates on anything that's going on with the site. 

We have 60 or 65 licenses. Its scalability is pricey. It is easy to add users. It is quite simple and not complicated, but it is pricey. We're on the business tier, which is $25 a month. Anytime you want to add users to the system, it's going to cost you money if you want to assign them tasks and you want them to be able to operate, comment, and complete things in your system. This is something to definitely consider if you're a lean or a startup organization, and you're trying to be cost-effective. There is just no simple sharing. Smartsheet is very simple with its sharing, whereas, with Asana, you need a license. You also can't just add one user to the system; you have to add a bucket of five. It's definitely worth considering.

We didn't use their technical support, but we did use our customer success manager. Asana's support isn't as robust as other tools or other communities. If I Google a question in regards to Smartsheet, there is a community post about it. Somebody most likely would have answered the question before, whereas Asana just doesn't have the same kind of community. When I do search for a question, normally, the person who responds to the question on the forum is like a sales rep who says, "Hey, thanks for your question. We don't have this feature yet. Please submit a request," which doesn't really help me out.

We had spreadsheets. When you go from Excel or a spreadsheet, anything looks appetizing. All the tools look great because everything is there on the spreadsheet. 

The reason why we went for it originally was just that it does task management really well. It's simple. It does task management. It keeps your projects organized in a much cleaner fashion than a spreadsheet. It wasn't hard to stand up. So, the ease of use and the fact that it kept us organized at the time was exactly what we needed.

We saw us using Asana, and we knew it was a big market player. We needed something, and at the time, we probably had 20 to 30 people. We might have had just 15 people at the time, and we thought that it is not going to cost us that much. So, we purchased it, but as we scaled, we realized that we needed more complex visualizations for dashboards and reporting in our projects. We realized that Asana wasn't perfect, but we were too deep to make a switch because the switching cost was too high. 

This is probably where Asana has its biggest differentiator. It's probably the easiest to set up of all the project management tools that I've used. The draw to it is that people get on a demo with Asana and they find it very easy to use. It's just tasks and assigning people's names to those tasks. If you're an organization that wasn't organized before, you're managing stuff out of spreadsheets and you bump into Asana, you're going to see a big benefit to it. 

There are no issues with setting your projects up and getting them in front of people right away. That's another positive feature of Asana.

We likely have seen an ROI in the aggregate, but if we evaluate it in the past three or six months, we haven't got an ROI. We rely on reporting outside of the tool that could be done inside the tool, which adds on a bit of administrative bulk that we don't need. It's also because we're more of a mature organization, and we know exactly what we require out of our project data that we didn't know before. So, in the short term, return on investment hasn't been there. When we were starting out or were a startup, getting out of that startup mentality was a huge return on investment, but nowadays, that might not be the case.

We're on the business tier, which is $25 a month if you're on an annual contract. It's $31 if you're on a month-to-month contract.

In my experience, there are no hidden costs with Asana. I know Smartsheet has these add-ons that you can buy, which is an additional cost, but Asana doesn't have any add-ons that I know of. 

When you're trying to scale the product and want to add users, you have to do it in buckets of five. This is also something to consider. You can't just add one user to the system; you have to add buckets of five. At least from my knowledge and the annual contract that we have, you had buckets of five, and from there, you got to use them. So, it's definitely worth considering.

Asana might have a minimum on some of these tiers for licenses. You probably have to have 15 people at least to get the business tier. On their premium care, you could probably just get three people, but that's a nuance. I really don't remember too well.

If you wanted to use it for the first time, my suggestion would be to consider the kind of projects you are managing. If you are managing marketing projects or events, or you are just trying to coordinate projects that have a quick turnover, and not very long life cycles, then you can evaluate Asana and get a trial going. It'll be good for you. However, if you're managing IT projects or projects with very long life cycles, such as construction or engineering-type projects, Asana definitely isn't a choice for you. Therefore, first and foremost, consider what your projects are about, and if it aligns with short-term marketing projects, you can go ahead and spin up a trial. To have a trial, build out a project yourself and try it out and understand what you like and what you don't like. Of course, it's going to have your task management and your assignee. That's going to be great, but you should also think about the proofing, reporting, and automation that you might want. 

I encourage people evaluating project management tools to at least look at three or four tools because they all have got specific nuances that make them a little different, and you might like one nuance over another, but evaluating your project type is the first step.

I'm going to rate Asana a six out of ten. Asana is probably going to be more like an eight or a nine for you if you're managing marketing projects, or you're an events coordinator, or you're just trying to get your little startup together where you are a 20-person organization, and you want to organize people and need something that's easy to use. However, if you're someone like myself who's more an advanced project manager, and you're working on tech projects or long-term and more complex projects that have dependencies and require some advanced reporting for your executives to take a look at, then Asana might be a four or a five. Therefore, I'll give it the middle range of a six because it's not a bad tool. It just has to be right for you.

We primarily use the solution for project management and communication on projects.

We're still in the process of learning it, so I can't say that it's improved the organization tremendously yet, but our whole team understands its value and we just need to implement it. The onboarding process has been a little bit slow, just getting everybody to use it and moving away from our old habits.

The ability to build subtasks and break things down off of our major tasks has been very valuable.

The world is moving to a lot of video-type communication and having a quick way to do video inside the platform or communicate via video from one person to another could be very handy. In a couple of other platforms, I have looked for a way to communicate with the team with a short 30-second video that I can just click on, record, send, and be done with it.

I don't think it needs additional features as much as having a way to onboard the team and having a better way to get everybody accustomed to using it. That's what we need to figure out. I don't know if that's anything that Asana can do as much as it is just figuring out how to build an implementation plan for the product on our end.

I have been using Asana for about six months.

It is very stable.

I think it's extremely scalable. I'm questioning how I can use archives, how I can resurrect old projects, and how to add on to old projects. Before we can ever get to that level, we have to implement the projects we have. So the long-term roadmap in my mind is: What does it look like if I want to resurrect an old project, add onto it, keep or duplicate it?

Right now, there are only four of us in the company, so we're only implementing the product across the four of us and that's just super, super simple.

It was very simple. By the end of the first day, I had a pretty good grasp on it. I think the rest of the team saw implementing the projects as a little too much work, and I think that was part of what limited our process. Moving from pen and paper, or moving from a whiteboard, into a digital platform involves a shift of mindset and a shift of processes. We didn't do a good transition from old-school processes to new-school digital processes.

For what it brings to the table, I think Asana is fairly affordable. There are some features, such as portfolios, that I would like to see included at the level we're at. I think to pay extra for some of the portfolio features is unrealistic at this point, especially for a small startup company like ours. I would like to see that feature in our pricing plan right now, but other than that, it's definitely pretty good.

I looked at monday.com and at Trello. I looked at several different systems and landed on Asana for project management as we really thought it would bring the best value to our team.

I would advise others looking into Asana to investigate the other platforms, but more than anything to know what they want when they go out and look for a platform. I didn't have well-documented what I really, really wanted, and that required me to chase a lot of rabbit trails and actually test some products, which wasted a lot of my time. If I had down on paper what I really wanted, Asana would have risen to the surface really quickly, but I was not well-prepared for what I was looking for.

As a whole, I would rate Asana as a 8.5 to 9 out of 10.

We use Asana for project management and task management.

Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools.

Asana should provide the ability to have read-only users. Sometimes, I need to collaborate with people external to my organization, and I would love to invite them to my Asana board and assign tasks to them. Sometimes, these are short collaborations. I work in marketing, and sometimes I work with agencies.

I would love to do project management on my side, which would be way easier. It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing.

I have been using Asana for five years.

Asana is a highly stable solution.

I rate Asana ten out of ten for stability.

Around 250 to 300 users are using the solution in our organization.

I rate Asana ten out of ten for scalability.

I have previously used different tools like monday.com and Productive.

I am using the latest version of Asana. I was not involved with the solution's setup, but I was involved in onboarding the users, which was very easy.

I have contacted Asana's technical support with questions on how to do advanced things. Asana provides you with extensive documentation and documentation on the API so you can develop your custom integrations.

The more people use Asana, the easier it is to collaborate, and you will reduce a lot of messaging, email back and forth, and all those not-very-smart things that take a lot of time. Anyone who is considering using Asana should maximize their potential. Asana has many features like approvals, workflows, and automation, and it's best to spend some time learning them.

We were forced to take two hours of our time to learn how to use Asana, and it's a life savior. You can see people using Asana like any other tool, and then you have advanced users who utilize all the potential and boost productivity. You can really tell the people who are proficient with Asana in terms of productivity.

Overall, I rate Asana ten out of ten.

In my company, we use Asana for project management tracking.

Asana helps us in our company to split tasks and assign them to different people. Asana allows each one to individually update the task completed, which can be tracked and visible to all the teams in the company.

The most valuable feature of the solution is its project management tracking systems.

There is always a constant need to update the product to be able to give it more features in terms of tasks like adding commands or nodes. The product's page is not user-friendly. In general, the product's page should be more friendly to use. Asana does have all the things the user requires, making it a good product.

I have been using Asana for a year. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

We had multiple teams working from different countries in the company, with Finland being the place where the main office was located. There were only 30 users of the solution in the company.

The solution's technical support was okay. I rate the technical support a seven out of ten.

The technical support would respond through a chat system and get back to you at a later stage, so instant support wasn't available.

Neutral

I rate the initial setup a seven, on a scale of one to ten, where ten is the best.

The solution is deployed on the public cloud.

To be frank, I don't know the time taken for the deployment because when I joined the company, Asana was already a subscribed tool. I was not the person who had subscribed and deployed Asana in the company, making me just a user.

I was not involved in the pricing part of the product since it was done by development teams and my manager in the past.

I would like to tell those planning to use the solution that the product is a good fit for medium and big companies. I suggest small companies go for the lighter version of the solution sensitive, more simple. Asana's version, meant for medium and big companies, has more features and functions.

I rate the overall solution an eight out of ten.

Our marketing and communications team uses Asana as a project management and communication program. We input all of our marketing projects and their related tasks and assign each task to a staff member with a due date. This allows us to track our work's progress in Asana.

Asana has significantly reduced the number of emails we exchange because we can access the project directly. It organizes all the tasks related to each project, assigns them to staff with due dates, and tracks progress. This creates a historical record of our projects tied to specific dates, allowing us to review what we did last year and ensure that projects are updated. Asana has systemized our work by ensuring that every project has the same tasks, including peer review and proofreading. This has reduced mistakes and improved the quality of our work.

The solution's most valuable feature is its ability to keep us organized and on task.

Improvement-wise, I would like more options for changing notification settings. Currently, there are only a few available options, but it would be helpful to have more control over the notifications received. For example, if you are on a project, you can receive every notification related to it, even if the task isn't yours.

It would be interesting if Asana could integrate with email platforms like Outlook and on, Gmail, and Google Calendar. This way, when a project has a due date, it could automatically appear on people's calendars.

I have been using Asana for a year and a half. Also, I believe that I am using the solution's latest version. Specifically speaking, it is a cloud-based version.

Stability-wise, I rate the solution a ten out of ten since it has never gone down while we were working on it.

Scalability-wise, I rate the solution a ten out of ten. So, depending on your subscription, I think you can add a significant number of users.

I don't have any experience with technical support.

I think the initial setup was pretty straightforward. We had help from our IT department, but I don't believe the process was complicated.

I have experienced a return on investment using the solution.

Price-wise, I think it's an affordable option for mid to large-sized companies.

It would be beneficial for users to take some time to consider the different types of projects they have across various categories and to create those categories before inputting the projects. This way, the system will be more organized and easier to search. If projects are simply added as individual items without any categorization, managing them can become overwhelming. Overall, I rate the solution a ten out of ten.