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HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares
Real User
Makes it easy to implement and monitor plans, and it is easy to install and learn
Pros and Cons
  • "It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people."
  • "Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap."

What is our primary use case?

We are using it for managing small and medium projects.

What is most valuable?

It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people.

What needs improvement?

Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap. 

For how long have I used the solution?

I have been using this solution for a couple of years.

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What do I think about the stability of the solution?

It is good from the stability point of view.

What do I think about the scalability of the solution?

Because of the lack of the auto-shift feature, it is difficult to manage a complex project or complex timeline. For small and medium projects, it's a perfect tool, but for big or complex projects, Microsoft Project is suitable.

We have more than 50 people who use this solution.

How are customer service and support?

I have contacted them many times. I contacted them regarding the auto-shift feature because, in the beginning, I thought it was something I didn't know. I had to integrate Asana with Freshdesk. We got another tool to make the integration happen, and after that, it was very easy to open a task through Asana. Their support was good. I would rate them a four out of five.

Which solution did I use previously and why did I switch?

I used Microsoft Project. We switched because Asana was way easier. It doesn't have a learning curve like Microsoft Project. It is also cloud-based and cost-effective. 

How was the initial setup?

It was very easy. I like it for that reason. There is no learning curve for understanding and enabling the tool.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. Its licensing cost is cheaper than Microsoft Project. I would rate it a two out of five in terms of pricing.

What other advice do I have?

On the technical side, you should be able to learn it quickly. You can watch the videos on the Asana website. On the practical side, you should explore the feature of having custom columns because it's like magic. Being aware of the fact that you can add custom columns in your plan and use them for analysis and managing your project would make your life easier later on. So, at the initiation phase, it's very important to know that you have this capability.

I would rate it an eight out of ten. It is a very good tool. It is very easy to install and easy to learn, but if you have complex and big projects, you would have problems. If they add the auto-shift feature in future releases, my opinion will change, but currently, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alexandros Pavlakis - PeerSpot reviewer
Marketing Manager at Action Global Communications
Real User
Highly customizable, simple setup, and priced well
Pros and Cons
  • "Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
  • "The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution."

What is our primary use case?

We use Asana as a project and task management tool. We assign tasks for each colleague of ours to do something in relation to our work. For example, it is a developer that needs to program something. I will put all the tasks there, assign them to him, and put my deadline, and the information that is needed. It provides a complete overview of all of the work that we do for our business operation and models in our company.

What is most valuable?

Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable.

For how long have I used the solution?

I have used Asana within the past 12 months.

What do I think about the stability of the solution?

The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution.

What do I think about the scalability of the solution?

All the users in my company are using this solution.

How was the initial setup?

Asana is simple to set up.

What's my experience with pricing, setup cost, and licensing?

There is a free version of Asana, but we use the paid version to receive all the features we want. The overall price is reasonable.

What other advice do I have?

I rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Asana
January 2025
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
Easy to use and setup with great stability
Pros and Cons
  • "It's an easy way to communicate."
  • "There just needs to be a bit more direction on how to use it at the outset."

What is our primary use case?

I'm using it for communication with the company that we are reselling for. I'm not the owner of the products. Most of the questions that they're getting from our sales department they have to ask the vendor, so it's a nice way to communicate. It's a very good tool, very nice tool for delivering communications with the company.

What is most valuable?

It's a very useful tool because it's very easy to follow a path and its progress.

It's easy to open and close cases, and get answers. You can put a time limitation when the task must be done or when another person has to respond.

It's perfect because it's online and all the communications I see on most platforms, so it's very nice.

It's an easy way to communicate.

The solution offers fun easter eggs as you work through it.

The product remembers previously asked questions and can direct you back to them.

The solution overall is very easy to use.

It's better than email because email due to the fact that sometimes you can lose some email. This way everything is much more accessible and searchable.

What needs improvement?

You have to understand some basic functions on how to do tasks. For example, I didn't use any help file or helping tool to try to understand better what it could do. It took me, let's say a few trials to find how out how to import somebody on the Cloud. There just needs to be a bit more direction on how to use it at the outset.

For how long have I used the solution?

A few weeks ago I started to use the Asana project management tool.

What do I think about the stability of the solution?

The solution is quite a stable product. I haven't faced any issues so far. That said, it's new and I haven't explored everything.

What do I think about the scalability of the solution?

While I assume that the solution can scale well, I am only using it for limited purposes and therefore have never tested its capabilities.

We do plan to continue to use it so long as the company we are working with is using it.

How are customer service and technical support?

We've never had to reach out to technical support. If we have technical issues, we can just ask our company's IT department.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is the first product of this nature. What we used that was similar was previously provided by Office 365.

How was the initial setup?

The setup is not complex. It's pretty straightforward. You can also install it on multiple devices. I installed it on my mobile device, and so I'm getting notifications also on the mobile device but mainly I'm using this where we have the Explorer, the web browser.

The installation did not require too many questions. Sometimes though, the system, for the application to sync with the web, takes a moment. However, it's minimal. The installation process was a matter of moments.

What's my experience with pricing, setup cost, and licensing?

We have a free Asana license that covers my work. We don't have any costs associated with it.

What other advice do I have?

The solution is actually something that was recommended by one of our partners. I don't see many of these kinds of OEM products. 

I'm using the web application. I'm assuming that it is the latest version. 

I didn't upgrade it to the business as I didn't buy the business license.

I would recommend the solution. I'd rate it ten out of ten. I've never used anything quite like it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tarun Sukhani - PeerSpot reviewer
Founder & CTO at Abundent
Real User
Project management platform with a simplistic layout that makes it faster to use and manage
Pros and Cons
  • "This solution is easier and faster to use compared to Jira. It's not very structured and you can add sub-tasks and issues easily."
  • "If you have been using a tool like Jira for many years, it make time some time to get used to the minimalist layout in Asana."

What is our primary use case?

We used this solution for project management and to keep track of the projects we are working on.

What is most valuable?

This solution is easier and faster to use compared to Jira. It's not very structured and you can add sub-tasks and issues easily. You can add other projects within the same screen.

What needs improvement?

If you have been using a tool like Jira for many years, it make time some time to get used to the minimalist layout in Asana. Once you get used to it, you may find it easier and faster to use than Jira. 

For how long have I used the solution?

I have been using this solution for four months.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

We have not witnessed any limitations on scalability. 

Which solution did I use previously and why did I switch?

We previously used Jira.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

If you are looking for a minimalist tool that is flexible and offers a to-do list and project management, I would recommend Asana.

If they want something more structured and integrated with an extended SDLC tool set, I would recommend Jira instead.

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Analyst at 1980
Real User
Leaderboard
Promotes collaboration, improves efficiency, and helps to make tedious tasks more fun
Pros and Cons
  • "By using this software, I have adaptability in my work, and it can improve the production of our company."
  • "The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically."

What is our primary use case?

Asana offers better communication within groups. I can create tasks and sub-tasks. Asana also gives me the option to delegate the tasks to my team, and it has helped us increase the productivity of our teams. My teams will get a notification on who is taking care of the tasks, and I can keep track of the tasks that are already finished. A level of urgency can be placed on each task so that my team can work faster, and they can work efficiently. 

How has it helped my organization?

Asana is an incredible help as it gives me the option to customize and compose each of my companies, and it lets me do it most efficiently. I immediately see amazing results in my tasks since the product’s framework has allowed combination and correspondence. This software can generate more efficient teamwork in my team. 

What is most valuable?

This product is versatile for an organization. It has elements that can be useful for my team and me, as it has capabilities that will suit our needs.

By using this software, I have adaptability in my work, and it can improve the production of our company.

The software also promotes a healthy back office management system that will benefit everyone in the company.

Marking projects/events complete as they happen is valuable. The fun animation makes every completed task feel like a win, and it makes using the tool more fun. Very helpful when doing something that is normally tedious.

With regard to project management, the ability for us to track our projects all in one place is very helpful. Transparency makes it easy for everyone to be on the same page.

What needs improvement?

  • The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically. It would be great if it auto-cleared once a project/task is marked complete.
  • Email notifications can get excessive. You have complete control over them but initially, they can be annoying until you set the frequency you want them. It would be better if this was set during the sign-up process.
  • Notes, discussions, and attachments in subtasks sometimes go unnoticed if working from the main project board.

For how long have I used the solution?

I have been using Asana for more than one year.

Which solution did I use previously and why did I switch?

I did not use another solution prior to this one.

How was the initial setup?

The initial setup of Asana is quite simple.

What about the implementation team?

We deployed using our internal team.

What was our ROI?

  • More work gets done by keeping everyone on task and giving management visibility on progress.
  • Asana makes it simple to get people organized and on task for projects.
  • Fewer meetings are required using Asana saving both time and money for the company.

What's my experience with pricing, setup cost, and licensing?

The price of this solution makes it quite accessible, and the plans fit my budget.

Which other solutions did I evaluate?

No other options were evaluated before choosing Asana.

What other advice do I have?

If you are working with a cross-functional team with multiple projects on the go regularly, Asana is a lifesaver. Everything can be shared in one place. Delegation is a breeze. Communication happens in real-time. 

This product is well suited for teams where different folks are collaborating on assignments and there needs to be a clear outline as to who is working on what. It helps set very transparent expectations for progress and follow up. It may not be necessary for non-collaborative environments.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ralf Wenzel - PeerSpot reviewer
Cloud Architect at infotek-software GmbH
Real User
Makes onboarding customers easy as it is a simple and easy to use cloud-based software
Pros and Cons
  • "What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions."
  • "On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have."

What is our primary use case?

We're using Asana for project planning with our customers. We created a company team in Asana, and we also created a customer team in Asana. We define the tasks and use the software for project management.

What is most valuable?

What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions.

What needs improvement?

I'm not an expert on Asana. I'm only a user, and it does exactly what we want it to do. We are really happy with the software, so currently, there's no area for improvement.

On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have. We have Jira deployed on-premises for our development department. Our technical project management is on Jira, while our general project management is on Asana.

For how long have I used the solution?

I've been using Asana for three years.

What do I think about the stability of the solution?

Currently, I cannot tell how stable Asana is, because it's cloud-based.

What do I think about the scalability of the solution?

I haven't seen very good scalability in Asana, because it's cloud-based.

How are customer service and support?

I never had to contact technical support for Asana.

Which solution did I use previously and why did I switch?

We use other solutions in parallel to Asana such as Jira and Jira Service Desk. We're using all three solutions.

How was the initial setup?

There's no setup involved because we're using the cloud-based version of Asana. I just give them my email address and I register, then I'll have the software running. Though if I have to configure new projects on Asana, doing that is easy.

What other advice do I have?

I'm just a user of Asana, but when it comes to firewalls, I'm an expert.

We're using the cloud-based version of the software, not the on-premises version. It's the latest version because we didn't do an on-premises installation. We're using their past service, the cloud-based offering from Asana. Our cloud provider is Asana.

The number of users of the software highly varies. We're using it project-based, so my colleagues would be working with ten customers today, then tomorrow we'll have another project. 

My advice to others looking into using Asana is to start with the cloud version, because I really don't know much about their on-premises version.

I'm rating Asana eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marketing Operations practice leader at Calibrate Legal, inc.
Real User
Reliable, simple to set up, and effective task management
Pros and Cons
  • "The ability to share projects and tasks among team members appears to be the most valuable feature."
  • "For large teams, scalability should be improved."

What is our primary use case?

Our marketing team has four people who use it exclusively for marketing projects.

There is one super-user/administrator who is a marketing coordinator and is in charge of setting up projects and assigning tasks. The rest of us operate within the framework she has established.

What is most valuable?

The ability to share projects and tasks among team members appears to be the most valuable feature.

What needs improvement?

For large teams, scalability should be improved.

For how long have I used the solution?

I used it on a client engagement three years ago, and have recently adopted it for our internal project. I've been using it again for two months.

What do I think about the stability of the solution?

We haven't seen any issues with the stability of Asana. It has been working, and everything is fine.

What do I think about the scalability of the solution?

I am not sure about the scalability of Asana. 

If I were to scale it, I believe it is more of a team solution for a small team or an individual.

I don't see it as something that you would want to apply to a large team within an enterprise.

It appears to be best suited for a small or, medium-sized team.

Some organizations use it more widely, but I am not sure how that would work.

This solution is used by our marketing team.

How are customer service and support?

I have not contacted technical support. I haven't had to deal with them.

Which solution did I use previously and why did I switch?

This solution is great. I have tried a few other work management, and project management solutions and this one is the best for my requirements.

How was the initial setup?

The initial setup was completely straightforward, and simple. 

We had no trouble understanding the functionality or configuring it to meet our needs. It has been a very positive experience.

The deployment is extremely easy. We are releasing it to people as they come on board, and they are adapting to it very well.

What about the implementation team?

The administrator is in charge of deploying and maintaining the solution, as well as keeping it up to date.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the acquisition. I am not aware of any pricing details.

What other advice do I have?

The key to successfully utilizing this project management tool is to be very clear about how it is set up, to have someone in charge of creating projects to avoid duplication and to have some ground rules around the configuration. Otherwise, it could inevitably turn into a bunch of individual task lists. There are many individual to-do list apps available, as such you don't need an app like this for that.

It all comes down to being very clear. This is a project collaboration app for teams, and for a team to collaborate on a project, there must be general agreement on what the project is, what the stages are, what the deliverables are, and so on.

I'm still exploring how to use it properly. I'm not the best person to inquire about new features, but it's very impressive, and I'm discovering a lot of great features and capabilities as I use it.

I would rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 5Leaderboard
The user interface has a lot of information and is difficult to understand, though the colors and widgets provided are beautiful
Pros and Cons
  • "The only thing I love about the product is that it is beautiful."
  • "The product must reduce the information on the interface."

What is our primary use case?

We use the solution for tasks and other things like getting requests resolved.

What is most valuable?

The only thing I love about the product is that it is beautiful. The application itself is fine. I love the widgets, colors and everything. The user interface is just fine.

What needs improvement?

The user interface is so busy. It took me quite some time to understand how to navigate my way around the product. The application itself is busy. There’s so much information on it. When we log in to Asana, we have so many icons, and it is difficult to understand how to find things. The user interface is not easily accessible. The product must reduce the information on the interface. The solution has more color and fewer applications.

For how long have I used the solution?

I have been using the solution for eight months.

What do I think about the stability of the solution?

I rate the solution’s stability a five out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a five out of ten.

How are customer service and support?

I had to contact support because the application is always busy. When we assign a request, it takes time to get feedback. It takes time even to get information about the request we raised because there are so many applications and so many icons we have to click.

How was the initial setup?

If customers buy the product for their company, they will need a lot of training to understand how it works. The product needs to improve this.

What other advice do I have?

I'm willing to work. However, if I don't get my requests, it means there's nothing I'm doing. The solution is suited for companies with less number of employees. For bigger companies that have around 50 employees, it won’t work because we will have to create many teams, and everything is on that interface. 

We will have to understand how to navigate. The product is suitable for someone who is used to applications and can easily understand how the features work. The product is difficult for customer support or salespeople who are not into programming. Overall, I rate the product a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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