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Marketing Operations practice leader at Calibrate Legal, inc.
Real User
Reliable, simple to set up, and effective task management
Pros and Cons
  • "The ability to share projects and tasks among team members appears to be the most valuable feature."
  • "For large teams, scalability should be improved."

What is our primary use case?

Our marketing team has four people who use it exclusively for marketing projects.

There is one super-user/administrator who is a marketing coordinator and is in charge of setting up projects and assigning tasks. The rest of us operate within the framework she has established.

What is most valuable?

The ability to share projects and tasks among team members appears to be the most valuable feature.

What needs improvement?

For large teams, scalability should be improved.

For how long have I used the solution?

I used it on a client engagement three years ago, and have recently adopted it for our internal project. I've been using it again for two months.

Buyer's Guide
Asana
November 2024
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.

What do I think about the stability of the solution?

We haven't seen any issues with the stability of Asana. It has been working, and everything is fine.

What do I think about the scalability of the solution?

I am not sure about the scalability of Asana. 

If I were to scale it, I believe it is more of a team solution for a small team or an individual.

I don't see it as something that you would want to apply to a large team within an enterprise.

It appears to be best suited for a small or, medium-sized team.

Some organizations use it more widely, but I am not sure how that would work.

This solution is used by our marketing team.

How are customer service and support?

I have not contacted technical support. I haven't had to deal with them.

Which solution did I use previously and why did I switch?

This solution is great. I have tried a few other work management, and project management solutions and this one is the best for my requirements.

How was the initial setup?

The initial setup was completely straightforward, and simple. 

We had no trouble understanding the functionality or configuring it to meet our needs. It has been a very positive experience.

The deployment is extremely easy. We are releasing it to people as they come on board, and they are adapting to it very well.

What about the implementation team?

The administrator is in charge of deploying and maintaining the solution, as well as keeping it up to date.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the acquisition. I am not aware of any pricing details.

What other advice do I have?

The key to successfully utilizing this project management tool is to be very clear about how it is set up, to have someone in charge of creating projects to avoid duplication and to have some ground rules around the configuration. Otherwise, it could inevitably turn into a bunch of individual task lists. There are many individual to-do list apps available, as such you don't need an app like this for that.

It all comes down to being very clear. This is a project collaboration app for teams, and for a team to collaborate on a project, there must be general agreement on what the project is, what the stages are, what the deliverables are, and so on.

I'm still exploring how to use it properly. I'm not the best person to inquire about new features, but it's very impressive, and I'm discovering a lot of great features and capabilities as I use it.

I would rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer at CloudSense
User
Top 5
Customizable with helpful support and simple management capabilities
Pros and Cons
  • "The general UI shows progress and data analytics for all projects in progress."
  • "Some updates are outdated, and their functionalities can affect the end outcomes."

What is our primary use case?

Asana has the most effective project and task management tools from my experience. 

It tracks every workflow to ensure there is a smooth implementation process. 

It gives my team the work plan at a suitable cost and time for managing various set projects. 

In addition, it allows my team to share documents with my colleagues and record video clips on any ongoing project. Asana has established the best working criteria that identify critical projects and tasks and give them first priority. 

Collaboration and joint project implementation enable each party to access the full documentation and provide unbiased opinions.

How has it helped my organization?

Project managers can easily manage projects from a unified system at reduced costs and time-saving. The general UI shows progress and data analytics for all projects in progress. It also displays task lists, and calendar views with the aim of simplifying the job of monitoring and assessment team. 

The platform has an automated database that saves customers' data with a tag of the assigned project to enhance faster follow-up. The addition of other related backup tools like screenshots and documents is easy. 

The Asana team is very innovative, and their updates have matched most of the work done on daily basis.

What is most valuable?

The subtasks section enables employees in the organization to break and classify tasks for faster implementation and access. 

We were able to customize the application interface and set the drop-down menu to accommodate tasks and projects. 

Date and time tools ensure that tasks are completed on the set period before deadlines. All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software. The proofreading system ensures that we submit projects that are free from errors and rich in planned text.

What needs improvement?

Some updates are outdated, and their functionalities can affect the end outcomes. When a task is deleted before submission, it is not easier to locate it. The software just requires regular updates, and everything will be okay. I did not experience many performance challenges as we are able to implement projects and submit them to our clients on time. 

It is simple and more flexible to work with it from anywhere and achieve the set targets. I appreciate the vendor team for coming up with the basic solutions for handling any given task and project using Asana.

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

There are few downtime cases.

What do I think about the scalability of the solution?

The performance has been outstanding.

How are customer service and support?

Customer support has been always available when we need them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used another project management software.

How was the initial setup?

The setup process is simple.

What about the implementation team?

The implementation took place through the vendor.

What was our ROI?

There has been positive ROI and increased business growth.

What's my experience with pricing, setup cost, and licensing?

It is easy to set up and acquire the application.

Which other solutions did I evaluate?

I evaluated Wrike, however, I decided to settle on Asana.

What other advice do I have?

The system is good and I have no complains.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Asana
November 2024
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
Alexandros Pavlakis - PeerSpot reviewer
Marketing Manager at Action Global Communications
Real User
Highly customizable, simple setup, and priced well
Pros and Cons
  • "Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable."
  • "The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution."

What is our primary use case?

We use Asana as a project and task management tool. We assign tasks for each colleague of ours to do something in relation to our work. For example, it is a developer that needs to program something. I will put all the tasks there, assign them to him, and put my deadline, and the information that is needed. It provides a complete overview of all of the work that we do for our business operation and models in our company.

What is most valuable?

Asana provides a lot of options and a lot of customization to give the best efficient way for your business to operate. For example, I can customize my tasks, tables, and pipelines the way I want them to fit my business model. It's easy and highly customizable.

For how long have I used the solution?

I have used Asana within the past 12 months.

What do I think about the stability of the solution?

The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution.

What do I think about the scalability of the solution?

All the users in my company are using this solution.

How was the initial setup?

Asana is simple to set up.

What's my experience with pricing, setup cost, and licensing?

There is a free version of Asana, but we use the paid version to receive all the features we want. The overall price is reasonable.

What other advice do I have?

I rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at a comms service provider with 1,001-5,000 employees
Real User
Easy to use and setup with great stability
Pros and Cons
  • "It's an easy way to communicate."
  • "There just needs to be a bit more direction on how to use it at the outset."

What is our primary use case?

I'm using it for communication with the company that we are reselling for. I'm not the owner of the products. Most of the questions that they're getting from our sales department they have to ask the vendor, so it's a nice way to communicate. It's a very good tool, very nice tool for delivering communications with the company.

What is most valuable?

It's a very useful tool because it's very easy to follow a path and its progress.

It's easy to open and close cases, and get answers. You can put a time limitation when the task must be done or when another person has to respond.

It's perfect because it's online and all the communications I see on most platforms, so it's very nice.

It's an easy way to communicate.

The solution offers fun easter eggs as you work through it.

The product remembers previously asked questions and can direct you back to them.

The solution overall is very easy to use.

It's better than email because email due to the fact that sometimes you can lose some email. This way everything is much more accessible and searchable.

What needs improvement?

You have to understand some basic functions on how to do tasks. For example, I didn't use any help file or helping tool to try to understand better what it could do. It took me, let's say a few trials to find how out how to import somebody on the Cloud. There just needs to be a bit more direction on how to use it at the outset.

For how long have I used the solution?

A few weeks ago I started to use the Asana project management tool.

What do I think about the stability of the solution?

The solution is quite a stable product. I haven't faced any issues so far. That said, it's new and I haven't explored everything.

What do I think about the scalability of the solution?

While I assume that the solution can scale well, I am only using it for limited purposes and therefore have never tested its capabilities.

We do plan to continue to use it so long as the company we are working with is using it.

How are customer service and technical support?

We've never had to reach out to technical support. If we have technical issues, we can just ask our company's IT department.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is the first product of this nature. What we used that was similar was previously provided by Office 365.

How was the initial setup?

The setup is not complex. It's pretty straightforward. You can also install it on multiple devices. I installed it on my mobile device, and so I'm getting notifications also on the mobile device but mainly I'm using this where we have the Explorer, the web browser.

The installation did not require too many questions. Sometimes though, the system, for the application to sync with the web, takes a moment. However, it's minimal. The installation process was a matter of moments.

What's my experience with pricing, setup cost, and licensing?

We have a free Asana license that covers my work. We don't have any costs associated with it.

What other advice do I have?

The solution is actually something that was recommended by one of our partners. I don't see many of these kinds of OEM products. 

I'm using the web application. I'm assuming that it is the latest version. 

I didn't upgrade it to the business as I didn't buy the business license.

I would recommend the solution. I'd rate it ten out of ten. I've never used anything quite like it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ralf Wenzel - PeerSpot reviewer
Cloud Architect at infotek-software GmbH
Real User
Makes onboarding customers easy as it is a simple and easy to use cloud-based software
Pros and Cons
  • "What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions."
  • "On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have."

What is our primary use case?

We're using Asana for project planning with our customers. We created a company team in Asana, and we also created a customer team in Asana. We define the tasks and use the software for project management.

What is most valuable?

What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions.

What needs improvement?

I'm not an expert on Asana. I'm only a user, and it does exactly what we want it to do. We are really happy with the software, so currently, there's no area for improvement.

On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have. We have Jira deployed on-premises for our development department. Our technical project management is on Jira, while our general project management is on Asana.

For how long have I used the solution?

I've been using Asana for three years.

What do I think about the stability of the solution?

Currently, I cannot tell how stable Asana is, because it's cloud-based.

What do I think about the scalability of the solution?

I haven't seen very good scalability in Asana, because it's cloud-based.

How are customer service and support?

I never had to contact technical support for Asana.

Which solution did I use previously and why did I switch?

We use other solutions in parallel to Asana such as Jira and Jira Service Desk. We're using all three solutions.

How was the initial setup?

There's no setup involved because we're using the cloud-based version of Asana. I just give them my email address and I register, then I'll have the software running. Though if I have to configure new projects on Asana, doing that is easy.

What other advice do I have?

I'm just a user of Asana, but when it comes to firewalls, I'm an expert.

We're using the cloud-based version of the software, not the on-premises version. It's the latest version because we didn't do an on-premises installation. We're using their past service, the cloud-based offering from Asana. Our cloud provider is Asana.

The number of users of the software highly varies. We're using it project-based, so my colleagues would be working with ten customers today, then tomorrow we'll have another project. 

My advice to others looking into using Asana is to start with the cloud version, because I really don't know much about their on-premises version.

I'm rating Asana eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares
Real User
Makes it easy to implement and monitor plans, and it is easy to install and learn
Pros and Cons
  • "It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people."
  • "Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap."

What is our primary use case?

We are using it for managing small and medium projects.

What is most valuable?

It is very good for managing the timeline. I'm a quality manager, and I have different testing projects running with different work breakdown structures. Asana makes it very easy to implement and monitor the plans. It is easy to move the tasks and complete them, break them down, and assign them to people.

What needs improvement?

Auto-shift is an essential feature for planning, but it's currently not there. It should have this feature so that when you move a task that depends on another task, the dates should be auto-shifted. For example, you have two tasks dependent on each other. When the parent task is moved or delayed, the child task should also be delayed, and the date should be shifted. When we have a very long timeline, it's very complex to go task by task and shift the dates on the task. Auto-shift is a fantastic and basic feature of project management, and having such a feature in Asana would make our lives much easier. If Asana added this feature, it would complete the suit and close the project management cycle because currently, there is a gap. 

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

It is good from the stability point of view.

What do I think about the scalability of the solution?

Because of the lack of the auto-shift feature, it is difficult to manage a complex project or complex timeline. For small and medium projects, it's a perfect tool, but for big or complex projects, Microsoft Project is suitable.

We have more than 50 people who use this solution.

How are customer service and support?

I have contacted them many times. I contacted them regarding the auto-shift feature because, in the beginning, I thought it was something I didn't know. I had to integrate Asana with Freshdesk. We got another tool to make the integration happen, and after that, it was very easy to open a task through Asana. Their support was good. I would rate them a four out of five.

Which solution did I use previously and why did I switch?

I used Microsoft Project. We switched because Asana was way easier. It doesn't have a learning curve like Microsoft Project. It is also cloud-based and cost-effective. 

How was the initial setup?

It was very easy. I like it for that reason. There is no learning curve for understanding and enabling the tool.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. Its licensing cost is cheaper than Microsoft Project. I would rate it a two out of five in terms of pricing.

What other advice do I have?

On the technical side, you should be able to learn it quickly. You can watch the videos on the Asana website. On the practical side, you should explore the feature of having custom columns because it's like magic. Being aware of the fact that you can add custom columns in your plan and use them for analysis and managing your project would make your life easier later on. So, at the initiation phase, it's very important to know that you have this capability.

I would rate it an eight out of ten. It is a very good tool. It is very easy to install and easy to learn, but if you have complex and big projects, you would have problems. If they add the auto-shift feature in future releases, my opinion will change, but currently, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Angelos_pili96@Hotmail.Com +35796373151 - PeerSpot reviewer
Operations at a financial services firm with 51-200 employees
Real User
Good performance with excellent organization capabilities and task progress
Pros and Cons
  • "The solution scales well."
  • "We'd like the capability to be able to set up weekly reminders."

What is our primary use case?

We create tasks for other departments. We receive tasks from other departments or from account managers if they have any problem with the CRM problem or with the web page.

What is most valuable?

I like the way that Asana will put in the task. For example, if you change the styles of a task in progress, this task moves to the in-progress section. It's not a mess. It's very organized.

The solution scales well.

It's stable and the performance is good. 

What needs improvement?

I would like to add Asana to other email platforms. If you use Outlook, you can get an email. And since Asana is integrated into Outlook, you can connect this email to Asana, however, this is not so in other mail applications.

We'd like the capability to be able to set up weekly reminders.  Right now, in order to do this, we need to change the date every time. 

For how long have I used the solution?

I've been using the solution for seven or eight months.

What do I think about the stability of the solution?

It's quite a stable product. there aren't bugs or glitches. it doesn't crash. It doesn't freeze. it's reliable and the performance is good.

What do I think about the scalability of the solution?

It's very scalable. Even if you have more tasks coming in, it's easy to manage everything. It scales up and down, depending on your workload. 

There are more than 50 of us and we use it on a daily basis. That includes people from various departments, such as back-office, funding, operations, primary relations, business development, and developer marketing. Everything runs through Asana. 

Which solution did I use previously and why did I switch?

We used to use Monday. I prefer the design and how to manage the tasks in Asana. Monday was really a mess. Asana is much better. The interface is better and I understand the layout a bit more. 

How was the initial setup?

I was not a part of the initial setup. I came after it was up and running. 

What other advice do I have?

I'd recommend the solution to others. It's easy to handle Asana and manage your tasks.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Co-Founder at MyBenefits
Real User
Easy to use and set up but you need to have an action plan in order to really get its full benefits
Pros and Cons
  • "The solution appears to be quite stable."
  • "You need to have an action plan, otherwise, it won't be as effective."

What is our primary use case?

We primarily use the product for managing our partner plans and partner deals.

What is most valuable?

The ease at which to create new projects is great. That's the main reason we use it.

It's a very straightforward setup.

The solution appears to be quite stable.

They offer a free version that we are able to use without cost.

What needs improvement?

Nothing is missing in terms of features at the moment.

You need to have a plan going in or it might be hard to use. You need to have an action plan, otherwise, it won't be as effective.

For how long have I used the solution?

I've been using the solution for a year and a half.

What do I think about the stability of the solution?

My impression is that the solution is stable. We haven't had problems with bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We only deployed it to six people. In terms of its full scalability potential, I'm unsure. We've never really tried to expand it.

All of our users are in sales and marketing.

At this point in time, we have no plans for expanding usage.

How are customer service and support?

I haven't used technical support. I cannot speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We used Excel previously. We needed something that was easier for everybody to access and therefore we moved over to this.

How was the initial setup?

The initial setup is very straightforward and simple. It's not a complex process. 

Each project takes one to two hours to set up.

It's cloud-based. Once in a while, we'll have a new project and we'll go through the setup process for it. Being cloud-based also means there's no maintenance required. It's all very easy.

What about the implementation team?

We handle everything ourselves. We do not need the assistance of outside help.

What's my experience with pricing, setup cost, and licensing?

We use the free version of the solution at this time. We do not need to pay for it.

What other advice do I have?

I'm a customer and an end-user.

We are using the latest version of the solution.

I'd rate the solution at a seven out of ten. We're pretty happy with it overall.

I'd advise those considering Asana to go in with a plan. If you have a plan, it makes it easier to implement it. Don't just try and create it. Have a plan of what you want to organize, and it makes it very simple. As long as you've got a plan, it's an easy product to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.