Asana and Freshservice are competitive in providing project and IT service management solutions. Freshservice has the upper hand due to its cost-effective pricing and strong ITSM capabilities, while Asana excels in intuitive project management features.
Features: Asana includes task management with My Tasks, task commenting, and several project views, which enhance adaptability and collaboration. Freshservice is known for its help desk efficiency, offering incident management and automation workflows, with emphasis on ITSM needs, seamless integration, and mobile accessibility.
Room for Improvement: Asana could improve notifications, task automation, and integration flexibility, lacking advanced features like custom dashboards. Freshservice may enhance workflow customization, reporting, and asset management, with users citing limitations in automation granularity.
Ease of Deployment and Customer Service: Asana and Freshservice are commonly deployed on public clouds. Although Asana users report varying support experiences, Freshservice receives high ratings for prompt customer service and problem-solving efficiency, supporting diverse cloud environments.
Pricing and ROI: Asana offers accessible pricing with a free version but requires payment for advanced features. Freshservice provides flexible and cost-effective pricing despite regional differences. Both report positive ROI, with Asana focusing on task efficiency and Freshservice on ITSM processes.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Asana is web-based software-as-a-service that helps teams coordinate and manage their work. It helps companies move faster by making sure everyone knows the team’s plan and process and who is doing what by when.
Each user can create projects using a list, board, calendar, or timeline view. Within each project, users can add tasks, subtasks, sections, comments, attachments, start and due dates, and custom fields. Project and task followers get notifications on changes or comments on the project and/or task in their Inbox. Individual users can see all of the tasks they're responsible for across all of their projects in a view called My Tasks.
Asana is available in English, French, Spanish, German, and Portuguese.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.