Asana Reviews

Asana is highly beneficial for extended projects that require a strategic approach. It allows us to dissect these projects into numerous tasks and effectively prioritize them based on their deadlines. Moreover, Asana facilitates seamless collaboration across various departments, emphasizing the significance of time management and strategic thinking. Additionally, it aids in allocating resources within my team, ensuring efficient execution of the pertinent project.

Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly.

Additionally, Asana allows for allocation across different projects, providing excellent visibility for customers who submit tickets. They can view timelines and prioritize projects, promoting transparency. The system revolves around offering visibility, prioritization of tasks, and effective delegation within the team. Despite its simplicity, it encompasses the creation of project forms with various rules. These rules determine assignments based on request type and submitter, as well as priority levels set by team leaders. Overall, Asana's functionality in this regard is highly advantageous.

The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively.

Asana offers a variety of view formats that provide different levels of visibility. These include board view, list view, timeline view, and dependency view. For a single project, you can explore multiple views depending on your objectives. If you're working on a long-term project, you may prefer the timeline view to track your progress and have a macro-level overview of where you stand. On the other hand, for more granular tasks, the board view can be helpful in monitoring the progress and visualizing how things are advancing. The choice of view is not merely a feature selection but rather a decision based on the visibility it offers for your specific needs.

I have been using Asana within the last 12 months.

The solution is stable.

I rate the stability of Asana an eight out of ten.

We have a few hundred people using this solution in my organization.

I rate the scalability of Asana a seven out of ten.

I did not contact the vendor's support.

I did not use other solutions similar to Asana.

I did not evaluate other solutions before Asana. It was always deployed in my company when I started working.

I would recommend Asana to others.

I rate Asana an eight out of ten.

We are using Asana to send tasks or tickets to different departments internally, inside the company.

It has helped our departments maintain visibility. If you're tagged in there, everybody can see it. It's different than emailing and being CC'd. If you have 30 emails before you became CC'd and then you have to go and read through each one of them, scroll down to the end to understand what's going on, it can get messy. Here, everything looks much better and it's much easier to understand what's going on.

The visibility is great. The fact that everybody can see all of the tasks, and all of the comments, is super helpful. If you are tagged inside this task, so it's very easy to see. The interface looks really nice and it's really simple to get around and view everything, especially the items directly related to your work. Task management and distribution are awesome. 

If you are not tagged in the task specifically, even though the task is in your department, you're not going to get notified that there is a new task for your department. You need to constantly have the assignment program open, so you can check in and basically do the tasks that are new, to assign them accordingly. 

From my department, if I send a task to a different department unless they open it and tag me personally, I'm not going to see this task anymore. That's a little bit tricky for us. We need that to be changed.

We don't get enough notifications. Everyone has to keep opening up Asana to check and see the tasks. If something isn't tagged, it won't show up in anyone's notifications.

I've been using the solution for three months. 

The solution has been quite stable. There aren't bugs or glitches and it doesn't crash or freeze. It is reliable. 

We haven't had an issue with scaling per se. However, we would like the visibility to expand beyond our department. There aren't enough notifications and everybody needs to open it up all the time to check tasks. 

We have about 100 users on the solution currently. It's used by all departments, including IT, back office, customer support, operations, partner department, management, and compliance.

We switched to Asana from Freshdesk. We also used to use Zendesk for ticketing. In my previous companies, we might have used Skype or Microsoft Teams or just plain email to communicate items to each other. 

We used to do emails basically and were CC'ing everyone. Then we went to Freshdesk as a ticketing system. Everybody wants to have Asana for the reporting system. It's much better to use Asana as everybody can see it. The managers and heads of departments can actually see what you're doing, and what each of their team members is doing all of the time.

We used Freshdesk as an email ticketing system, with clients mostly. It was not internal usage. Asana is better for creating tasks and having visibility without having to email people to inform them of tickets. 

I wasn't a part of the implementation process.

Our IT team handled the implementation. 

I'd recommend the solution to others. It's very useful and the interface is easy to use. As with any program, you need to get used to it, however, and maybe I'm just not used to it yet. Maybe they use notification alarms that I am missing or maybe they can be set. That's the biggest issue for us right now. In any case, the way it's set up, it's really nice. You can mark items as complete and you can mark is in progress. It's simple.

I would rate the product eight out of ten. If the alerts and notifications were better, I would rate it higher.

I use it as a project management tool and as my day-to-day tool to capture and plan out my work.

It has business and professional editions. Currently, I am using the professional edition. I am using the latest version of this solution.

It has helped our organization. Everyone is kind of using the same software. Instead of having an Excel sheet here or a Word document there to capture work, we have everything in one system.

It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that.

The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana.

There could be some improvements in terms of how projects or day-to-day work is organized.
One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast.

JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that.

I have been using Asana for the last three months.

It is stable. I don't know about any bugs or issues at the moment.

I have scaled it a little bit, but I haven't scaled it to fit the complete enterprise. I have mostly scaled it for a couple of teams using it. It was easy for small teams, but scaling it when you get to tens of thousands might be a challenge. It is great for small-sized and medium-sized businesses. 

Currently, we have just a few users. We have a data scientist, a technologist, and a manager.

They have a really good customer experience team. I would give them a solid ten out of ten. They provide really good tech support, and they are very responsive. They set up a call with you and walk you through it. I appreciate that.

I used Excel. I switched to Asana because it is easier for most people to kind of see it live how the work is progressing. With Excel, you have to save the work, and someone else has to open it up, whereas, with Asana, it is live. That's the major takeaway in terms of capturing work.

The initial setup is straightforward.

It has a free version.

I would suggest looking through their knowledge base. They have a really good knowledge base for different use cases. I would even recommend trying out the trial, which is available for one month. With any tool, you just need to know what your specific needs are. 

I would rate Asana an eight out of ten because I'm still learning how to use it. It is not a tool that covers everything. It is good for my purpose, and that right now is just tracking the work and collaborating with other folks.

We use the solution to create some tasks. Each task is assigned to somebody here.

The way it handles the task is good. The whole team needs to organize all our tasks using Asana. It helps to clarify and allows us to prioritize tasks effectively.

The solution could have a bigger pop-up when someone assigns a task or have a notification similar to Facebook, where you see a number indicating the notifications you receive. This way, you can see the notification when you use Asana. Perhaps a larger notification or a different color could make it easier for everyone to identify that they have a task assigned.

I have been using Asana for a year. We are using the desktop version of the solution.

The solution is scalable.

Technical support is very useful.

Positive

The initial setup is straightforward. 20 members, including the manager, were involved in the development.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

The pricing is reasonable. We paid and received equal functionality.

I recommend the solution. You can view and manage your tasks, assign each task to the appropriate team member, and track the progress and status of each task.

Overall, I rate the solution an eight out of ten.

For our company, we use Asana for project management. Since my company caters to a lot of enterprise clients, ticket management services are based on the preferred choice of our clients.

I lead a team of software developers in my company, so we use Asana for sprint planning, allocating tasks, monitoring bugs, and a few more tasks.

Asana launched a dashboard a year ago. What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility. We use Notion for the documentation, whereas we use Asana for the task, and we have written many automation scripts for our benefit.

The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile. While on my mobile phone, I would like to get an update quickly or a short task notification so that I don't forget anything, for which the mobile interface is very clumsy.

I don't have anything related to the additional features required in the solution on top of my mind because my company hasn't even used 50 percent of the tool's feature set. We have customized the tool based on our processes. We are using whatever we need in the tool, so I don't have any suggestions for adding features to Asana.

I have been using Asana for two and a half years. I am just a user of the solution.

Stability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's stability.

Scalability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's scalability, and our company hasn't explored its scalability involving a billion tasks.

I have a 45-member team working under me using Asana.

The solution's technical support is not very prompt or strong, which may be because they have to reach out to a lot of users. Though we only got the opportunity to interact with the product's technical support team once or twice, our experience was not good. We weren't happy with the technical support team because of the response time they took to provide us with a solution to our issue, and we had only reached out to the support team since we had no clue on how to resolve the issue in the product. We were expecting experts from Asana's technical support team to resolve the issue within an hour, but it took them 48 hours to resolve it.

ClickUp and Jira are part of the project management tools we use in our company.

The ease or complexity of Asana's initial setup process depends on the use cases for which the product is chosen. The initial set of phases can be a no-brainer for a simple project creation or for some setup using an existing project template. In our company, we use Asana for Complex use cases, like getting it integrated into a dashboard from Notion or a ticketing system from Jira, for which we need a bit of technical intervention.

The solution is deployed on the cloud.

The internal team in my company, who reports to me, managed the initial setup phase of the product.

I can describe Asana's pricing as a sweet spot since it is neither very high nor very low, especially regarding the value Asana adds to its products. I like the flexibility provided in Asana's pricing policies. In our company, we use 50 percent of the features provided by Asana, because of which we only pay 50 percent of Asana's total cost.

I recommend the product to its other potential users.

I rate the overall product a nine out of ten.

We used this solution for project management and to keep track of the projects we are working on.

This solution is easier and faster to use compared to Jira. It's not very structured and you can add sub-tasks and issues easily. You can add other projects within the same screen.

If you have been using a tool like Jira for many years, it make time some time to get used to the minimalist layout in Asana. Once you get used to it, you may find it easier and faster to use than Jira. 

I have been using this solution for four months.

This is a stable solution. 

We have not witnessed any limitations on scalability. 

We previously used Jira.

The initial setup is straightforward.

If you are looking for a minimalist tool that is flexible and offers a to-do list and project management, I would recommend Asana.

If they want something more structured and integrated with an extended SDLC tool set, I would recommend Jira instead.

I would rate this solution a seven out of ten. 

We are a software company and we have many different software projects with 10 to 15 developers working on each project. We use to Asana to manage each project, for team collaboration and to assign tasks to the team. Basically, we use Asana for project management and collaboration.

We have not used Asana on our private server. We have only been using the cloud solution. We need an on premise solution for government agencies. This would be an improvement if this was possible.

We have been using this solution for six years. 

This is a stable solution. So far we have faced not any problem with the system slowing down or lagging. 

We have 150 full-time employees in our organization and for our use case, Asana is sufficient. We don't know if we can handle over 500 or 1000 users at the same time. We have not tried yet.

The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana.

We have a monthly subscription.

I would rate this solution a nine out of ten. 

I'm using Asana to have data for our weekly team stand-up meeting.

What I found most valuable in Asana is its Kanban style board. I haven't dug into the tool deep enough to really explore all of its features.

Better integration could be an area for improvement in Asana. It's hard to integrate it into other parts of our company workflow because our company infrastructure has a lot of security firewalls, but I'm not sure if there's anything Asana can do about it.

Asana is a stable tool. It runs smoothly.

The initial setup for Asana was straightforward. It's one of the reasons the team decided to use it.

I work with Asana five minutes a week, but not in-depth like some of my other colleagues.

For our needs today, Asana is doing what it intends to do. I don't know how more we can push it, because we're not really leveraging it for its whole capacity.

We haven't reached out to their technical support team because we didn't have a need.

My usage of the tool is extremely limited, so I don't have much expertise to give advice to anyone looking into implementing Asana.

I'm rating Asana eight out of ten, based on my experience.