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Immigration Technology Specialist at a legal firm with 501-1,000 employees
Real User
An intuitive and user-friendly solution that provides different types of views and has a good knowledge base and customer support
Pros and Cons
  • "It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."
  • "There could be some improvements in terms of how projects or day-to-day work is organized. One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast. JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that."

What is our primary use case?

I use it as a project management tool and as my day-to-day tool to capture and plan out my work.

It has business and professional editions. Currently, I am using the professional edition. I am using the latest version of this solution.

How has it helped my organization?

It has helped our organization. Everyone is kind of using the same software. Instead of having an Excel sheet here or a Word document there to capture work, we have everything in one system.

What is most valuable?

It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that.

The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana.

What needs improvement?

There could be some improvements in terms of how projects or day-to-day work is organized.
One of the challenges when it comes to rolling out to an enterprise is the way the projects are organized. It has a kind of setup where you have different projects and tasks, but it is not as organized as Smartsheet when it comes to organizing projects or different teams. It can get really cluttered really fast.

JIRA has another suite to submit the support tickets. It would be good if Asana could branch out to incorporate some kind of workflow. It is great for collaboration and recording work, but there isn't any workflow. It would be useful if they can map out a workflow of who approves what. This is kind of a big ask, and it is not geared towards that.

Buyer's Guide
Asana
March 2025
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Asana for the last three months.

What do I think about the stability of the solution?

It is stable. I don't know about any bugs or issues at the moment.

What do I think about the scalability of the solution?

I have scaled it a little bit, but I haven't scaled it to fit the complete enterprise. I have mostly scaled it for a couple of teams using it. It was easy for small teams, but scaling it when you get to tens of thousands might be a challenge. It is great for small-sized and medium-sized businesses. 

Currently, we have just a few users. We have a data scientist, a technologist, and a manager.

How are customer service and support?

They have a really good customer experience team. I would give them a solid ten out of ten. They provide really good tech support, and they are very responsive. They set up a call with you and walk you through it. I appreciate that.

Which solution did I use previously and why did I switch?

I used Excel. I switched to Asana because it is easier for most people to kind of see it live how the work is progressing. With Excel, you have to save the work, and someone else has to open it up, whereas, with Asana, it is live. That's the major takeaway in terms of capturing work.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It has a free version.

What other advice do I have?

I would suggest looking through their knowledge base. They have a really good knowledge base for different use cases. I would even recommend trying out the trial, which is available for one month. With any tool, you just need to know what your specific needs are. 

I would rate Asana an eight out of ten because I'm still learning how to use it. It is not a tool that covers everything. It is good for my purpose, and that right now is just tracking the work and collaborating with other folks.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Petros Panagiotidis - PeerSpot reviewer
Data & Process Analyst at Pnbmetlife India Insurance Ltd
Real User
Top 20
Insightful dashboards streamline task management and collaboration
Pros and Cons
  • "The dashboards are really insightful and easy to use."
  • "The main dashboard, where there is a list, needs improvement."

What is our primary use case?

I use Asana to create portfolios, tasks, and subtasks and collaborate with others. It is integrated into my daily workflow, where when a new task is assigned to a project, we note it, set up starting and due dates and completion dates, and assess complexity and workload indicators.

What is most valuable?

The dashboard is the most valuable feature because other features are more or less common with similar platforms. The dashboards are really insightful and easy to use.

What needs improvement?

The main dashboard, where there is a list, needs improvement. It should have some memory because if you navigate back and forth, it does not show your last position. It should remember where you were, so it returns you to the same part of the list, instead of the first item, to avoid losing flow.

For how long have I used the solution?

I have been working with Asana for about six months.

How was the initial setup?

During the initial setup, I found it was close to easy, rating it a nine out of ten.

What other advice do I have?

I would rate Asana eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Asana
March 2025
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Victor Estival - PeerSpot reviewer
Developer Product Marketing Manager at Parity Technologies
Real User
Top 10
A highly stable solution that can be used for project management and task management
Pros and Cons
  • "Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools."
  • "It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing."

What is our primary use case?

We use Asana for project management and task management.

What is most valuable?

Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools.

What needs improvement?

Asana should provide the ability to have read-only users. Sometimes, I need to collaborate with people external to my organization, and I would love to invite them to my Asana board and assign tasks to them. Sometimes, these are short collaborations. I work in marketing, and sometimes I work with agencies.

I would love to do project management on my side, which would be way easier. It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing.

For how long have I used the solution?

I have been using Asana for five years.

What do I think about the stability of the solution?

Asana is a highly stable solution.

I rate Asana ten out of ten for stability.

What do I think about the scalability of the solution?

Around 250 to 300 users are using the solution in our organization.

I rate Asana ten out of ten for scalability.

Which solution did I use previously and why did I switch?

I have previously used different tools like monday.com and Productive.

What other advice do I have?

I am using the latest version of Asana. I was not involved with the solution's setup, but I was involved in onboarding the users, which was very easy.

I have contacted Asana's technical support with questions on how to do advanced things. Asana provides you with extensive documentation and documentation on the API so you can develop your custom integrations.

The more people use Asana, the easier it is to collaborate, and you will reduce a lot of messaging, email back and forth, and all those not-very-smart things that take a lot of time. Anyone who is considering using Asana should maximize their potential. Asana has many features like approvals, workflows, and automation, and it's best to spend some time learning them.

We were forced to take two hours of our time to learn how to use Asana, and it's a life savior. You can see people using Asana like any other tool, and then you have advanced users who utilize all the potential and boost productivity. You can really tell the people who are proficient with Asana in terms of productivity.

Overall, I rate Asana ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
Real User
Top 5Leaderboard
A stable solution with a lot of integrations and good task management features
Pros and Cons
  • "The tool has a lot of integrations."
  • "The messaging feature could be better."

What is our primary use case?

The solution is a task management app. It is good for project management.

What is most valuable?

The tool has a lot of integrations. It’s popular and has good task management features.

What needs improvement?

The messaging feature could be better.

What do I think about the stability of the solution?

I've never had challenges with the product’s stability. For the period we used it, it was stable.

What do I think about the scalability of the solution?

The tool is scalable, but we have to remember that we have to pay for it. Our organization had a team of 15 to 20 people using the solution. A project manager managed the solution. We did not need a developer.

How was the initial setup?

The initial setup was straightforward. I come from a technical background. Everything is straightforward for me. The setup was very simple. We had to download the app and add the tasks.

What about the implementation team?

We deployed the tool in-house. We just have to sign up and download the app to deploy the solution. If we want to use the cloud version, we can get on the website and add users and tasks. It is that simple.

What was our ROI?

My organization would have seen a return on investment in the solution. If they didn’t, they would have stopped using it.

What's my experience with pricing, setup cost, and licensing?

We paid a monthly licensing fee for the product.

Which other solutions did I evaluate?

Bitrix24 is pretty fast, but Asana is fine too. Asana is better than Trello as a task manager.

What other advice do I have?

Asana is good at what it does. However, I still prefer Bitrix24 over Asana. People looking to use the solution must go ahead and use it. It is not a bad tool. Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Gaurab Patra - PeerSpot reviewer
Co-Founder at a tech consulting company with 11-50 employees
Real User
Top 5Leaderboard
With a flexible pricing policy, the product allows for sprint planning, allocating tasks, and monitoring bugs
Pros and Cons
  • "What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility."
  • "The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile."

What is our primary use case?

For our company, we use Asana for project management. Since my company caters to a lot of enterprise clients, ticket management services are based on the preferred choice of our clients.

I lead a team of software developers in my company, so we use Asana for sprint planning, allocating tasks, monitoring bugs, and a few more tasks.

What is most valuable?

Asana launched a dashboard a year ago. What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility. We use Notion for the documentation, whereas we use Asana for the task, and we have written many automation scripts for our benefit.

What needs improvement?

The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile. While on my mobile phone, I would like to get an update quickly or a short task notification so that I don't forget anything, for which the mobile interface is very clumsy.

I don't have anything related to the additional features required in the solution on top of my mind because my company hasn't even used 50 percent of the tool's feature set. We have customized the tool based on our processes. We are using whatever we need in the tool, so I don't have any suggestions for adding features to Asana.

For how long have I used the solution?

I have been using Asana for two and a half years. I am just a user of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's stability.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's scalability, and our company hasn't explored its scalability involving a billion tasks.

I have a 45-member team working under me using Asana.

How are customer service and support?

The solution's technical support is not very prompt or strong, which may be because they have to reach out to a lot of users. Though we only got the opportunity to interact with the product's technical support team once or twice, our experience was not good. We weren't happy with the technical support team because of the response time they took to provide us with a solution to our issue, and we had only reached out to the support team since we had no clue on how to resolve the issue in the product. We were expecting experts from Asana's technical support team to resolve the issue within an hour, but it took them 48 hours to resolve it.

Which solution did I use previously and why did I switch?

ClickUp and Jira are part of the project management tools we use in our company.

How was the initial setup?

The ease or complexity of Asana's initial setup process depends on the use cases for which the product is chosen. The initial set of phases can be a no-brainer for a simple project creation or for some setup using an existing project template. In our company, we use Asana for Complex use cases, like getting it integrated into a dashboard from Notion or a ticketing system from Jira, for which we need a bit of technical intervention.

The solution is deployed on the cloud.

What about the implementation team?

The internal team in my company, who reports to me, managed the initial setup phase of the product.

What's my experience with pricing, setup cost, and licensing?

I can describe Asana's pricing as a sweet spot since it is neither very high nor very low, especially regarding the value Asana adds to its products. I like the flexibility provided in Asana's pricing policies. In our company, we use 50 percent of the features provided by Asana, because of which we only pay 50 percent of Asana's total cost.

What other advice do I have?

I recommend the product to its other potential users.

I rate the overall product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2156610 - PeerSpot reviewer
Partner & Customer Success Operations Team Lead at a comms service provider with 201-500 employees
Real User
Top 20
Helpful customization, efficient team allocation, and high visibility
Pros and Cons
  • "Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly."
  • "The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."

What is our primary use case?

Asana is highly beneficial for extended projects that require a strategic approach. It allows us to dissect these projects into numerous tasks and effectively prioritize them based on their deadlines. Moreover, Asana facilitates seamless collaboration across various departments, emphasizing the significance of time management and strategic thinking. Additionally, it aids in allocating resources within my team, ensuring efficient execution of the pertinent project.

What is most valuable?

Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly.

Additionally, Asana allows for allocation across different projects, providing excellent visibility for customers who submit tickets. They can view timelines and prioritize projects, promoting transparency. The system revolves around offering visibility, prioritization of tasks, and effective delegation within the team. Despite its simplicity, it encompasses the creation of project forms with various rules. These rules determine assignments based on request type and submitter, as well as priority levels set by team leaders. Overall, Asana's functionality in this regard is highly advantageous.

What needs improvement?

The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively.

Asana offers a variety of view formats that provide different levels of visibility. These include board view, list view, timeline view, and dependency view. For a single project, you can explore multiple views depending on your objectives. If you're working on a long-term project, you may prefer the timeline view to track your progress and have a macro-level overview of where you stand. On the other hand, for more granular tasks, the board view can be helpful in monitoring the progress and visualizing how things are advancing. The choice of view is not merely a feature selection but rather a decision based on the visibility it offers for your specific needs.

For how long have I used the solution?

I have been using Asana within the last 12 months.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Asana an eight out of ten.

What do I think about the scalability of the solution?

We have a few hundred people using this solution in my organization.

I rate the scalability of Asana a seven out of ten.

How are customer service and support?

I did not contact the vendor's support.

Which solution did I use previously and why did I switch?

I did not use other solutions similar to Asana.

Which other solutions did I evaluate?

I did not evaluate other solutions before Asana. It was always deployed in my company when I started working.

What other advice do I have?

I would recommend Asana to others.

I rate Asana an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nabin Poudel - PeerSpot reviewer
CEO at Curl Labs
Real User
Top 20
Versatile project management solution used for software development to assign tasks and track projects
Pros and Cons
  • "The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana."
  • "We have not used Asana on our private server. We have been using the cloud solution. We need an on premise solution for government agencies."

What is our primary use case?

We are a software company and we have many different software projects with 10 to 15 developers working on each project. We use to Asana to manage each project, for team collaboration and to assign tasks to the team. Basically, we use Asana for project management and collaboration.

What needs improvement?

We have not used Asana on our private server. We have only been using the cloud solution. We need an on premise solution for government agencies. This would be an improvement if this was possible.

For how long have I used the solution?

We have been using this solution for six years. 

What do I think about the stability of the solution?

This is a stable solution. So far we have faced not any problem with the system slowing down or lagging. 

What do I think about the scalability of the solution?

We have 150 full-time employees in our organization and for our use case, Asana is sufficient. We don't know if we can handle over 500 or 1000 users at the same time. We have not tried yet.

How was the initial setup?

The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana.

What's my experience with pricing, setup cost, and licensing?

We have a monthly subscription.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Helpdesk Support at a comms service provider with 51-200 employees
Real User
Top 20
Allows us to prioritize tasks effectively at reasonable pricing
Pros and Cons
  • "The way it handles the task is good. The whole team needs to organize all our tasks using Asana. It helps to clarify and allows us to prioritize tasks effectively."
  • "The solution could have a bigger pop-up when someone assigns a task or have a notification similar to Facebook, where you see a number indicating the notifications you receive."

What is our primary use case?

We use the solution to create some tasks. Each task is assigned to somebody here.

What is most valuable?

The way it handles the task is good. The whole team needs to organize all our tasks using Asana. It helps to clarify and allows us to prioritize tasks effectively.

What needs improvement?

The solution could have a bigger pop-up when someone assigns a task or have a notification similar to Facebook, where you see a number indicating the notifications you receive. This way, you can see the notification when you use Asana. Perhaps a larger notification or a different color could make it easier for everyone to identify that they have a task assigned.

For how long have I used the solution?

I have been using Asana for a year. We are using the desktop version of the solution.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is very useful.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 20 members, including the manager, were involved in the development.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. We paid and received equal functionality.

What other advice do I have?

I recommend the solution. You can view and manage your tasks, assign each task to the appropriate team member, and track the progress and status of each task.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.