BambooHR Reviews

The most valuable feature for us is the time off request. It is very practical and useful.
Also, we signed a contract for the professional version in order to use the new hire packet and e-signatures. We haven’t tried the new features yet, but we think they will be pretty useful for our operation.

The time off request is the official way to request for time off in this company. However, if we compare the accrual balance days from Bamboo versus real days, sometimes we have to reconcile it by manual adjustment.

User manual in Spanish: It's hard to update because there are updates in the website constantly.

It would be useful for our company if BambooHR could have an updated procedure manual in Spanish for employees, with descriptions of the steps to perform tasks. In our company, we have developed a procedure manual and we frequently update it, in order to simplify the procedure for the employees, because there is no Spanish manual.

I have been using it from 2011 until now.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Technical support is 10/10.

We did not previously use a different solution.

Prices are good.

It is justified in cases of large companies, to manage human resources.

• Time off requests: Very easy to keep track of them.
• ATS: Time saving having all applicants in one place, and the email function is very useful.
• Onboarding and Offboarding: Task reminders are very useful, and means we can use as evidence for areas of ISO 27001.

BambooHR has streamlined HR for us. We are an SME and growing rapidly. BambooHR has helped us keep on top of HR, which is essential.

Training: To allocate a new training course, you can only add it to a job title, and not to individuals. This is not very useful to us.

I have been using BambooHR for 2 years and 10 months.

We have not had stability issues.

We have not had scalability issues.

Technical support is good. We have a slight delay in response due to our location and time difference. But generally, support is very responsive and good.

We didn't have an HRM system prior to using BambooHR.

Initial setup was pretty straightforward. There are options to import data when you start off, and there is a function to use power-edits to update information for more than one employee.

Depends on what features you need. We started off with the basics and added ATS later. There is an upgrade that costs more, but at the moment it is not cost effective for us, as we handle some of the features it offers with other software.

We looked at other options.

I would recommend this product. I think it works for small- to medium-sized companies. It might not be so great for large organisations.

We use the product in HR functions. 

The tool's most valuable features are the recruitment module, performance module, and document storage. 

BambooHR needs to have more flexibility around performance management. 

I have been using the product for six years. 

I rate the product's stability a ten out of ten. 

I rate BambooHR's scalability an eight out of ten. My company has around 350 users who use it weekly. 

I rate the tool's deployment a ten out of ten. Its deployment was very quick. You would need one resource to handle the process. 

We did the tool's deployment in-house. 

I rate the tool's pricing an eight out of ten. 

I rate BambooHR a ten out of ten. 

Email alerts have been incredibly helpful within the HR organization. We've been able to keep track of our employees’ assets (laptops and other items) using Asset Registration. I also appreciate how professional and organized it is to have a welcome email and onboarding list sent to all new staff giving clear instructions for when they start with us. We use BambooHR to store our HR files and it's incredibly helpful having all HR information in one place as a quick reference tool. There is a great variety of customization available; as an international company I really appreciate that I can adjust lists (onboarding and public holidays for example) to be unique for each country/office in question.

Our company has many employees who have temporary contracts and/or work permits. It's made my life much easier having BambooHR email alerts set up to ensure I schedule renewals before the necessary deadlines. We also use email alerts so that we know when probation periods are about to expire and as a heads up for upcoming birthdays and anniversaries. Keeping track of vacation and sick days is now a lot easier, as well as calculating vacation balances in the future. Giving staff the self-service option has really helped our staff take ownership of their leave balances.

As an international company, there are several administrators in different countries making changes to the system and there is no way of knowing who has made a change, which can be frustrating. It would be nice if administrators could access a log to see who has done what and when.

I have used BambooHR for 9 months.

I am unable to comment on the deployment side.

I can’t think of any stability issues.

I can’t think of any scalability issues.

I rate customer support very, very high. This has been one of the stand-out aspects of using BambooHR. My company is based in Europe and BambooHR Customer Service is in America, so I got used to getting responses to my queries overnight (my time), however the answers were always within the same day and as helpful and friendly as possible.

Definitely put BambooHR in your considerations list. It is perfect for small to medium sized companies and very customizable.

Customizability: We can create custom tables, drop down lists, and store any information we want that is in text or number format and export it to Excel. This is extremely useful to an organization that is in high growth mode, as anything we want to track related to employees can be customized.

Not all large products can accommodate this level of flexibility. The permissions are also incredibly customizable. This means we can give very specific access to each employee depending on what they need to view.

It has given our operations team immense value. The departments most impacted are HR, finance, and IT.

All of the employee information is centralized in one space and can be accessed whenever we want it. Team members can create custom reports for any data they want to extract and run those reports when they need to.

There is no more confusion around what information finance has versus what information HR has. It is streamlined and centralized and this saves the organization in efficiency in a huge way.

There is no human capital/workforce planning capabilities at this time. You can keep all of your current employee information, as well as all of your terminated employees.

However, where we really need the product to improve is on planning. We would love to put our upcoming open heads into the plan for the entire fiscal year. We do this to improve our budget planning, as well as also including some forecasted turnover. This type of planning helps us organize our resources and be better prepared as a strategic HR department.

We have used this solution for four years.

Never. It's always available and the mobile app is handy.

Yes, there have been scalability issues. If anything, this is what we are facing now. Some areas are great for scaling, but others, like workforce planning and more advanced reporting, are not available at this time.

When we reach more than 750 employees, we might need to look at an alternative solution unless BambooHR improves.

I would give technical support a rating of 10/10. They have great phone and email service. They also have an extensive support database with videos and articles.

You pay per active employee per month. The cost is very straightforward.

It's very easy and straightforward. The technical support is great and you will have a very stress-free implementation. If you are switching from another product, then I cannot speak about the implementation.

• ATS: Much better than our previous manual system where all candidates applied via email.
• Reports: We can pull reports for nearly everything in BambooHR, employee lists, contract dates, etc.
• Customization: BambooHR can create custom tabs and functions for each company’s needs. We have used this for a lot of things, like tracking contract end dates.
• Performance Management: We added this module and it has been very helpful in performance management.
• Email alerts: Workaversiares, birthdays, contract end dates; we have email alerts for everything which means we never forget.
• Time off: Employees can book their time off in BambooHR, and the approval process is very seamless for us.

We used to use spreadsheets for everything from tracking contract end dates to time off. This has made everyone's lives easier.

• Performance Management: Only 1 reviewer per employee. The performance module only allows 1 reviewer (manager) to review each employee. We typically need to gather feedback from multiple people, so we have to create Google forms to gather the data from the others.
  
  There is a peer feedback portion which does help.

• ATS: Improved tracking of source of applications. The ATS has been very helpful, but it doesn't do a great job of determining where our applicants are coming from in terms of job boards. This information is very useful in determining what sources are effective for quality candidates, so we have resorted to manually tracking this data.

I have used it for 1.5 years.

We have encountered stability issues. The product can be unstable at times. We have voiced our concerns with minimal improvement.

We are encountering any scalability issues at this time.

Technical support is moderate to high. They are usually quick to reply and keep you updated on status.

Initial setup was straightforward. We took our time to ensure the integrity of the data.

Pricing is quite good; no feedback to give.

Before choosing this product, we evaluated other options. We chose BambooHR for its UI, ease of use, size of a product for our first HRIS/ATS, and cost.

Always best to still do your research to find the best product for you. We are still quite small in size, so this works for us.

The time-off tracking tool has made vacation policies simple. It made it easy for employees to request time-off as well as see what they have used and what is remaining. The downside is that approvers have to be on top of things. Otherwise, things can get messy.

• Time-off tracking tool
• Central place for company files like a handbook of benefits guide

• Benefits enrolment and tracking. There are more robust versions, if you want to buy an add-on.
• There isn't a way to give everyone access at the same time when launching. For groups where they have over 50 employees, turning on access for each person became a tedious task.

I have used it for over a year.

I did not encounter any deployment issues.

I did not encounter any issues with stability that I can recall.

There can be stability issues. It is not a good system for more than 100 employees.

You can really only contact technical support via email. The turnaround time is 24-48 hours. I would say the service is OK. The problems get solved, but just not very fast.

We used HRConnection, but their system was not as user-friendly.

If you don't want to pay for someone to build it for you and you were doing it yourself, the setup was pretty complex. I had to teach myself the system. Even when I was helping people build, there are extensive Excel spreadsheets that need to be filled out which customers didn’t like doing. However, the information has to come from somewhere.

The solution is not too pricey, but with add-ons and having BambooHR do the work for you, it can get expensive.

It will be easier and save you time if you have BambooHR. Go for it. If you want to do it on your own, it can be done. There are a lot of resources in their help center.

• Reporting and different roles (Manager, HR, Self-Service view)
• Change History documentation
• Leave approval
• The API

It provides one place to document all employee information; no Excel tables are needed anymore.

Saves loads of time, because every manager can create a report by themselves.

Integration with other systems saves time because we can have automated processes.

Effective dates: the system cannot exclude from reports the changes that will be effective in the future: e.g. salary, new joiners.

It is not possible to have automated adjustment of vacation according to the work time: Part time employees who work less than 5 days a week shall get automatically less vacation. Some employees have changes in their working hours more than once a year; there is still to much manual work.

The system allows to book vacation and sick day at the same time. There should be a warning in case somebody overlooks it.

I have been using BambooHR for three years.

We have not had any stability problems.

We have not had any scalability problems.

It takes a day to get a reply. In many cases, it is possible to add some fields. For more common solutions, we are asked to fill in the form to put it on the road map (not really helpful, costs time for us to do additional requests).

We did not have previous solutions.

I was not there at the time of the initial setup. Our internal IT supported us.

This was decided by the management.

It depends on their requirements. Bamboo seems to be a good solution for administration documentation stuff. It is not useful for performance management, training management and working time management for part time employees.