BeyondTrust Remote Support Reviews

We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system. We like that we can customize the solution and we enjoy the screen sharing even on mobile phones.

Increased our FCR rates and the efficiency of the support desk

Linux support leaves quite a bit to be desired. Ubuntu systems have issues with connectivity.

Longer than I have been with the company, so at least 10 years.

None at a;;

We did, but nothing came close to Bomgar

Screen sharing and remote in ability.

Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally.

Mobile. Need more inroads into Apple devices.

5 years

None. Between our expertise and the installation pro from Bomgar on the phone, we had no issue whatsoever.

None.

None.

10 out of 10. They have great participation, knowledge, ownership and communication.

10 out of 10. Once again we have yet to stump them.

LogMeIn

It was straightforward AND complex. We replaced a web based solution (LogMeIn) with a device based solution. The complex part was fitting it into our environment.

In-house.

They sales people are great. Don't be afraid of asking for a specific price - they will be open and honest.

Yes:

• LogMeIn
• Remote USA
• Webex
• Screenshare

We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.

It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.

It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust. 

I have been using BeyondTrust Remote Support for two years.

We had local support and nothing more.

We pay every year for the box, and there are no additional costs. 

On a scale from one to ten, I would give BeyondTrust Remote Support a nine.

The most valuable feature would be remote support. We have over 4000 computers on campus and this is our go-to for remote support.

We used to have to constantly run from building to building and campus to campus. Now our technical staff can focus more on customer support than beforehand.

I wouldn’t mind seeing this product have the functionality of pushing small software bundles. I think they might be working on this currently but I'm not sure.

We have been using Bomgar here at the college for about four years.

Bomgar is one of the most stable platforms I have ever used in the IT world. It just always works.

Absolutely no issues with scalability at all.

Their technical support is top notch, although we have only used them a little. This product just works. I wish we had other products that are as reliable as Bomgar.

We used to use Ultra VNC. We switched over because we were not having much luck with Ultra, as far as performance is concerned.

The setup was straightforward and we had lots of help from Bomgar. They sent down a technical adviser to help with the setup, but honestly it was very easy to setup.

Talk to your sales rep. Ours was very helpful in getting us a great deal with the product.

The only other option we used was UltraVNC and as I said it just didn’t work well for us. We spoke with a lot of Dell KACE users and all of them highly recommended Bomgar. They work very well with each other.

Read the manual and do not be afraid to reach out to the Bomgar community. A lot of help is out there for any issues you may run into.

Easy access to all my servers from one stop.

Easy to get to pinned machines in my enterprise.

I would like to be able to transfer files between sessions.

8 years

10++++

10++++++

• You can access any device, running basically any type of operating system both on and off your corporate network to support users and their devices remotely.
• The solution works in a way that lets you control and repair a device as if it were sitting on your own desk.
• You can make your service desk work more efficiently with Bomgar Remote Support because you can integrate the tool into your existing ticketing system.
• Everything done during sessions is logged into session transcripts and video recordings, if you want. This helps during audits of remote access tools.
• The solution integrates with MS Active Director. That makes user authentication simpler and also safer compared to other local options.

We integrated Bomgar in our ITSM platform. Now our help desk engineers can start a remote session straight from a help desk ticket. All the logging and notes of that session are stored in our ITSM platform. They can help more employees faster without spending time copying, pasting, and administering help desk calls.

The configuration and permission options are extensive. However, we would appreciate having a search function in the settings.

We have used the solution for one year.

We have not encountered any stability issues.

We have not encountered any scalability issues. We use the virtual appliance option that lets us upgrade the hardware specs if needed.

For globally oriented customers, Bomgar also offers Atlas clustering with appliances that can span multiple data centers and locations around the world.

The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support team is more than willing to help you out if you have implementation or configuration questions.

We have used other solutions, but Bomgar has a superior security architecture compared to the competition. It lets us control remote access in a granular manner.

The setup was very straightforward. Their concept is simple for everyone to understand. The technical documents help when you have doubts about anything while implementing.

Their manner of licensing is a little bit different, depending on your deployment option. They offer both on premise and cloud deployment that involves a perpetual license plus maintenance or a yearly subscription.

We didn't evaluate other options as we had previous experience with a different remote support tool.

Make an inventory of all the remote support tools your organization currently uses. Try to consolidate them by using Bomgar.

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

This is a very secure product.

There are a lot of features available.

Technical support for this region can be improved.

We have been working with BeyondTrust Remote Support for a few months. We have really just started selling them, so we don't have a great deal of experience yet.

The is a stable product.

This solution is scalable and can support a lot of users.

The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market but I think that at the moment, they are not focusing on non-EU countries.

It is easy to deploy. It can be an on-premises physical appliance or a cloud-based virtual appliance deployment. You just need to set the policies and the users.

It is an expensive product, although it is secure and of high quality.

I would prefer that it was more affordable.

In summary, this is a really nice product that is really secure and I can recommend it to other users.

I would rate this solution a ten out of ten.

The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.

They currently don't have remote access control  to Chromebooks, and I think they should start doing that.

In the next release, I would like remote access control to Chrome included. 
You can see the screen but not control on Chromebooks 

I have been using BeyondTrust Remote Support for three years.

The stability is very good.

BeyondTrust Remote Support scales well.

We have not contacted technical support after the implementation was complete.

Positive

Previously, we did not use another solution.

The installation is straightforward.

I would rate BeyondTrust Remote Support a nine out of ten.