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BeyondTrust Remote Support vs VNC Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
279
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
17th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (25th)
VNC Connect
Ranking in Remote Access
16th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.2%, up from 2.5% compared to the previous year. The mindshare of VNC Connect is 3.3%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Jose Miguel Moya - PeerSpot reviewer
Easy to deploy, but scalability needs improvement
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified."
"Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
"The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."
"Autopilot is the most valuable feature."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"I would rate the overall solution as a 10."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"I personally like the ability to share files with other machines."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The most valuable feature of the solution is its ease of use."
"The product’s ease of use and security are valuable."
 

Cons

"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model."
"It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."
"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Customer support was better in the past. About two years ago, the response times became longer."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"We occasionally have issues with the graphic software of the interface."
"Ease of access is a bit of a challenge."
"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."
 

Pricing and Cost Advice

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."
"It is reasonable for the features it has."
"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"The purchase of the product was handled by someone else."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Bomgar has a very fair pricing structure."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I would prefer that it was more affordable."
"We pay every year for the box, and there are no additional costs."
"BeyondTrust Remote Support is a very expensive product."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I use the tool's free version."
"The tool is not cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
10%
Government
9%
Manufacturing Company
30%
Computer Software Company
12%
Financial Services Firm
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What needs improvement with VNC Connect?
The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...
What is your primary use case for VNC Connect?
I use the solution to get remote access to our labs.
What advice do you have for others considering VNC Connect?
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.