BeyondTrust Remote Support vs VNC Connect comparison

BeyondTrust and RealVNC are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while RealVNC is ranked #16 with an average rating of 6.5. BeyondTrust holds a 3.3% mindshare in VUS, compared to RealVNC’s 2.9% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of RealVNC users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and VNC Connect compete in the remote support software category. BeyondTrust Remote Support generally has the upper hand for its comprehensive features and robust customer service, while VNC Connect is favored for its simplicity and lower cost.

Features: BeyondTrust Remote Support offers extensive security features, integration capabilities, and cross-platform support. VNC Connect is praised for its simplicity, ease of use, and adequate feature set.

Room for Improvement: Users of BeyondTrust Remote Support desire a more intuitive interface, faster performance improvements, and simplified user experience. VNC Connect users seek more advanced security features, better customization options, and enhanced user management tools.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for its smooth deployment process and excellent customer support. VNC Connect is appreciated for its quick and easy setup but receives mixed reviews about customer service effectiveness.

Pricing and ROI: BeyondTrust Remote Support is perceived as expensive but justified by its extensive features and high ROI. VNC Connect users find their pricing reasonable with satisfactory ROI, mainly due to its lower cost and adequate feature set.

To learn more, read our detailed BeyondTrust Remote Support vs. VNC Connect Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of VNC Connect is 2.9%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
BeyondTrust Remote Support	3.3%
VNC Connect	2.9%
Other	87.5%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Jose Miguel Moya

SACTA Architect at MRInformatica

Easy to deploy, but scalability needs improvement

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have definitely seen a good return on investment, as it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely."

"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."

"I particularly appreciate the administration and security features, which can be deployed easily."

"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."

"I would rate the overall solution as a 10."

"The Mobile Device Management in Intune is a valuable feature."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"I appreciate how clear Microsoft Intune is."

More Microsoft Intune pros

"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."

"This is a very secure product."

"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."

"I personally like the ability to share files with other machines."

"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."

More BeyondTrust Remote Support pros

"The product’s ease of use and security are valuable."

"The most valuable feature of the solution is its ease of use."

"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

Cons

"Microsoft needs to strategize its licensing structure. When using Microsoft Intune, we bought a small scale of controls, only controlling part of the devices, though Microsoft Intune can do much more. The Intune Suite offers more features, allowing extensive integration with either internal or cloud environments without requiring third-party licensing. However, each feature has a separate license, making logistics and cost management difficult if not strategically bundled together."

"Most of the customers in the business do not use Intune because it doesn't support that much policy for Android."

"The downsides of Microsoft Intune include the fact that the interface can sometimes be complex for new administrators."

"When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect."

"Intune does not provide real-time visibility."

"Microsoft Intune could be improved by providing more detailed and easier-to-navigate reporting and troubleshooting, especially when diagnosing policy failures."

"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."

"In my opinion, Microsoft Intune has room for improvement. The pricing could be a little better, and the reporting could be a little better as well."

More Microsoft Intune cons

"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."

"They currently don't have remote access control to Chromebooks, and I think they should start doing that."

"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."

"With Linux, we had issues with Ubuntu specifically."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"Although the learning curve is steep, the product is well-documented."

"I would like to be able to transfer files between sessions."

"Some technical aspects could be improved, particularly in product management."

More BeyondTrust Remote Support cons

"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."

"Ease of access is a bit of a challenge."

"We occasionally have issues with the graphic software of the interface."

Pricing and Cost Advice

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"The price of Microsoft Intune is reasonable."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"The pricing is good because customers are not complaining about it."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"Microsoft licenses are costly."

"I would rate the price a four out of ten with ten being the most expensive."

More Microsoft Intune pricing and cost advice

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"BeyondTrust Remote Support is a very expensive product."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"We pay every year for the box, and there are no additional costs."

More BeyondTrust Remote Support pricing and cost advice

"The tool is not cheap."

"I use the tool's free version."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

13%

Financial Services Firm

Government

Computer Software Company

Manufacturing Company

19%

Computer Software Company

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	61
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	9
Large Enterprise	27

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. ...

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What advice do you have for others considering BeyondTrust Remote Support?

I have been selling privileged access management based on my past experience. So far, the solution is quite good and ...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

What needs improvement with VNC Connect?

The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...

See all answers

What is your primary use case for VNC Connect?

I use the solution to get remote access to our labs.

See all answers

What advice do you have for others considering VNC Connect?

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...

See all answers

Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

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TeamViewer vs BeyondTrust Remote Support

Compared 17% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 6% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 4% of the time

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Rocket Exceed TurboX vs VNC Connect

Compared 19% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VNC Connect

Compared 8% of the time

NoMachine Enterprise Desktop vs VNC Connect

Compared 7% of the time

Devolutions Remote Desktop Manager vs VNC Connect

Compared 7% of the time

Parsec vs VNC Connect

Compared 6% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

May 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

June 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Remote Access

June 2026

Download VNC Connect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

VNC Connect offers secure remote access and control solutions aimed at simplifying digital collaboration for businesses of all sizes. It leverages cloud connectivity to provide consistent, real-time access to desktop environments from any location.

VNC Connect integrates effectively into corporate frameworks by allowing IT teams to manage resources remotely with high levels of security and flexibility. This enables businesses to support remote work policies efficiently and ensure seamless connectivity across multiple devices without compromising on quality or speed of service. The service's strong encryption protocols and user-friendly setup make it a dependable choice for enterprises looking to maintain a continuous workflow.

What features make VNC Connect valuable?

Cloud Connectivity: Ensures secure, hassle-free remote access anywhere.
High-Definition Support: Offers clear and uninterrupted viewing and control.
Cross-Platform Compatibility: Enables use across diverse operating systems.
Intuitive Interface: Simplifies setup and operation for users.
Strong Security: Provides robust encryption and authentication methods to protect data.

What benefits and ROI should users look for?

Increased Productivity: Supports seamless work-from-home transitions.
Cost Efficiency: Minimizes hardware investments and travel needs.
Scalability: Easy adaptation to growing business demands.
Operational Continuity: Ensures business processes remain uninterrupted.
User Satisfaction: Promotes positive reviews due to its ease of use and reliability.

VNC Connect is widely implemented in industries like healthcare for managing patient records securely from remote locations, and in education, where it facilitates remote teaching and learning activities. It supports IT maintenance services across sectors by enabling real-time troubleshooting and system operations from various sites, maintaining efficiency and minimizing downtime.

RealVNC

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

Free Report: BeyondTrust Remote Support vs. VNC Connect

Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: June 2026.

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