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BeyondTrust Remote Support vs VNC Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
321
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
39
Ranking in other categories
Privileged Access Management (PAM) (13th)
VNC Connect
Ranking in Remote Access
19th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.6%, up from 2.8% compared to the previous year. The mindshare of VNC Connect is 2.9%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune8.9%
BeyondTrust Remote Support3.6%
VNC Connect2.9%
Other84.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Jose Miguel Moya - PeerSpot reviewer
SACTA Architect at MRInformatica
Easy to deploy, but scalability needs improvement
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."
"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."
"Intune's unified endpoint management platform is invaluable."
"Microsoft Intune has broad capabilities, particularly with mobile device management, with excellent management features like the ability to push configuration policies to all devices across the company and manage them effectively, strong configuration and compliance capabilities, and valuable application management that centralizes applications in one place and makes configuring or deploying them much easier."
"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."
"One of the most valuable features of Microsoft Intune is the detection and remediation script capability."
"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The most valuable feature of the solution is its ease of use."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The product’s ease of use and security are valuable."
 

Cons

"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
"If you wish to block any App Store application, there is no way to do so."
"I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune."
"The configuration and pricing can be improved."
"There could be more features added. For me, as I mentioned, one area is the reporting. If the reporting became better, I think you would not need to use more RMMs."
"Intune is not the most user-friendly mobile device management platform available."
"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."
"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"In the next release, I would like remote access to Chrome included."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging."
"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."
"We occasionally have issues with the graphic software of the interface."
"Ease of access is a bit of a challenge."
 

Pricing and Cost Advice

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"I have no comment on pricing of the solution."
"The licensing is on a yearly basis."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"The cost currently according to the client is a bit high for them."
"BeyondTrust Remote Support is a very expensive product."
"I would prefer that it was more affordable."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Bomgar has a very fair pricing structure."
"It is not the most cost effective solution on the market."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"I use the tool's free version."
"The tool is not cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Government
8%
Manufacturing Company
12%
Computer Software Company
9%
Government
9%
Financial Services Firm
8%
Manufacturing Company
23%
Computer Software Company
9%
University
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business122
Midsize Enterprise48
Large Enterprise160
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise24
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...
What needs improvement with VNC Connect?
The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...
What is your primary use case for VNC Connect?
I use the solution to get remote access to our labs.
What advice do you have for others considering VNC Connect?
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: February 2026.
883,089 professionals have used our research since 2012.