BeyondTrust Remote Support vs VNC Connect comparison

BeyondTrust and RealVNC are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while RealVNC is ranked #16 with an average rating of 6.5. BeyondTrust holds a 3.3% mindshare in VUS, compared to RealVNC’s 2.9% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of RealVNC users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and VNC Connect compete in the remote support software category. BeyondTrust Remote Support generally has the upper hand for its comprehensive features and robust customer service, while VNC Connect is favored for its simplicity and lower cost.

Features: BeyondTrust Remote Support offers extensive security features, integration capabilities, and cross-platform support. VNC Connect is praised for its simplicity, ease of use, and adequate feature set.

Room for Improvement: Users of BeyondTrust Remote Support desire a more intuitive interface, faster performance improvements, and simplified user experience. VNC Connect users seek more advanced security features, better customization options, and enhanced user management tools.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for its smooth deployment process and excellent customer support. VNC Connect is appreciated for its quick and easy setup but receives mixed reviews about customer service effectiveness.

Pricing and ROI: BeyondTrust Remote Support is perceived as expensive but justified by its extensive features and high ROI. VNC Connect users find their pricing reasonable with satisfactory ROI, mainly due to its lower cost and adequate feature set.

To learn more, read our detailed BeyondTrust Remote Support vs. VNC Connect Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of VNC Connect is 2.9%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
BeyondTrust Remote Support	3.3%
VNC Connect	2.9%
Other	87.5%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Jose Miguel Moya

SACTA Architect at MRInformatica

Easy to deploy, but scalability needs improvement

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."

"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."

"When comparing these two products, I prefer Intune."

"The solution is easy to use."

"We have seen a clear ROI with Microsoft Intune; time saved has reduced device setup from three to five hours to thirty minutes, and there is a workload reduction of around twenty to thirty percent less manual effort from the IT team."

"I like the group policy management feature, which performs application monitoring and device enrollment."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"The ability to manage devices with different sets of policies is most valuable."

More Microsoft Intune pros

"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."

"Some of the valuable features are: Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."

"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."

"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."

"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

More BeyondTrust Remote Support pros

"The most valuable feature of the solution is its ease of use."

"The product’s ease of use and security are valuable."

"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

Cons

"We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information."

"The way the apps are getting deployed, the checkboxes for deleting previous versions are actually creating more conflicts than fixing problems."

"The interface can be a bit complex to set up initially, so a simpler interface would really help."

"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."

"There is room for improvement in Microsoft Intune's understanding and user experience as the interface is easy to navigate for deploying applications and finding user information, but I think there should be a reduction in dependency on on-premises infrastructure and focus on artificial intelligence and automation to improve further."

"There is always a noise when you are going to manage any endpoint devices, and noise is definitely there with this solution."

"Sometimes, updating a client policy is very difficult. This needs to be improved."

"My experience with them was very bad. They don't know about their own product."

More Microsoft Intune cons

"Although the learning curve is steep, the product is well-documented."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."

"BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive."

"The product is pretty well rounded, but there are a few things that could be improved."

"The Bomgar representative console could do with modernising."

"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."

"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."

"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."

More BeyondTrust Remote Support cons

"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."

"Ease of access is a bit of a challenge."

"We occasionally have issues with the graphic software of the interface."

Pricing and Cost Advice

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"The E5 license is expensive."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"Microsoft Intune is not cost-effective as a standalone product."

"Microsoft Intune is included in the E5 license at no additional cost."

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

More Microsoft Intune pricing and cost advice

"The cost currently according to the client is a bit high for them."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"We believe for the money, it is worth what you pay."

"The solution is subscription-based and depends on the number of admin users."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"We pay every year for the box, and there are no additional costs."

More BeyondTrust Remote Support pricing and cost advice

"I use the tool's free version."

"The tool is not cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

12%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

18%

Computer Software Company

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	190
Midsize Enterprise	65
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	9
Large Enterprise	28

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. ...

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What advice do you have for others considering BeyondTrust Remote Support?

I have been selling privileged access management based on my past experience. So far, the solution is quite good and ...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

What needs improvement with VNC Connect?

The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...

See all answers

What is your primary use case for VNC Connect?

I use the solution to get remote access to our labs.

See all answers

What advice do you have for others considering VNC Connect?

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...

See all answers

Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

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Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

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TeamViewer vs BeyondTrust Remote Support

Compared 16% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 5% of the time

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Compared 19% of the time

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Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VNC Connect

Compared 8% of the time

Devolutions Remote Desktop Manager vs VNC Connect

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

June 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Remote Access

June 2026

Download VNC Connect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

VNC Connect offers secure remote access and control solutions aimed at simplifying digital collaboration for businesses of all sizes. It leverages cloud connectivity to provide consistent, real-time access to desktop environments from any location.

VNC Connect integrates effectively into corporate frameworks by allowing IT teams to manage resources remotely with high levels of security and flexibility. This enables businesses to support remote work policies efficiently and ensure seamless connectivity across multiple devices without compromising on quality or speed of service. The service's strong encryption protocols and user-friendly setup make it a dependable choice for enterprises looking to maintain a continuous workflow.

What features make VNC Connect valuable?

Cloud Connectivity: Ensures secure, hassle-free remote access anywhere.
High-Definition Support: Offers clear and uninterrupted viewing and control.
Cross-Platform Compatibility: Enables use across diverse operating systems.
Intuitive Interface: Simplifies setup and operation for users.
Strong Security: Provides robust encryption and authentication methods to protect data.

What benefits and ROI should users look for?

Increased Productivity: Supports seamless work-from-home transitions.
Cost Efficiency: Minimizes hardware investments and travel needs.
Scalability: Easy adaptation to growing business demands.
Operational Continuity: Ensures business processes remain uninterrupted.
User Satisfaction: Promotes positive reviews due to its ease of use and reliability.

VNC Connect is widely implemented in industries like healthcare for managing patient records securely from remote locations, and in education, where it facilitates remote teaching and learning activities. It supports IT maintenance services across sectors by enabling real-time troubleshooting and system operations from various sites, maintaining efficiency and minimizing downtime.

RealVNC

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

Free Report: BeyondTrust Remote Support vs. VNC Connect

Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: June 2026.

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