BeyondTrust Remote Support vs VNC Connect comparison

BeyondTrust and RealVNC are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.4, while RealVNC is ranked #16 with an average rating of 6.0. BeyondTrust holds a 3.2% mindshare in VUS, compared to RealVNC’s 3.0% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of RealVNC users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and VNC Connect compete in the remote support software category. BeyondTrust Remote Support generally has the upper hand for its comprehensive features and robust customer service, while VNC Connect is favored for its simplicity and lower cost.

Features: BeyondTrust Remote Support offers extensive security features, integration capabilities, and cross-platform support. VNC Connect is praised for its simplicity, ease of use, and adequate feature set.

Room for Improvement: Users of BeyondTrust Remote Support desire a more intuitive interface, faster performance improvements, and simplified user experience. VNC Connect users seek more advanced security features, better customization options, and enhanced user management tools.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for its smooth deployment process and excellent customer support. VNC Connect is appreciated for its quick and easy setup but receives mixed reviews about customer service effectiveness.

Pricing and ROI: BeyondTrust Remote Support is perceived as expensive but justified by its extensive features and high ROI. VNC Connect users find their pricing reasonable with satisfactory ROI, mainly due to its lower cost and adequate feature set.

To learn more, read our detailed BeyondTrust Remote Support vs. VNC Connect Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.9%, down from 11.0% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.2%, down from 3.5% compared to the previous year. The mindshare of VNC Connect is 3.0%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	5.9%
BeyondTrust Remote Support	3.2%
VNC Connect	3.0%
Other	87.9%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

Read full review

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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Jose Miguel Moya

SACTA Architect at MRInformatica

Easy to deploy, but scalability needs improvement

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am easily able to manage devices and assets, especially laptops and desktops."

"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."

"Microsoft Intune is extremely important from a security perspective to ensure devices are compliant and gives us the efficiency to deploy apps automatically to a large number of users without the need for interaction from a client side, which is always helpful."

"Autopilot is a great feature. Most users are looking for a zero-touch deployment."

"The security posture is very good. It's very customizable."

"I particularly appreciate the administration and security features, which can be deployed easily."

"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

More Microsoft Intune pros

"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."

"It's very secure, and it works very well."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

"One of the great features is that service desk members can work together in a remote session."

"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

More BeyondTrust Remote Support pros

"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

"The most valuable feature of the solution is its ease of use."

"The product’s ease of use and security are valuable."

Cons

"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."

"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."

"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."

"I'd like to see an ability to deploy more ways of management, managing devices and processing the policies."

"Integration with Mac devices requires some improvement."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

More Microsoft Intune cons

"The licensing is very expensive."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."

"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."

"Pricing needs to be changed as this is a very expensive solution."

"Customer support was better in the past. About two years ago, the response times became longer."

More BeyondTrust Remote Support cons

"We occasionally have issues with the graphic software of the interface."

"Ease of access is a bit of a challenge."

"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."

Pricing and Cost Advice

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."

"There is a license needed to use the solution and we are on an annual license."

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"I have no comment on pricing of the solution."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

More Microsoft Intune pricing and cost advice

"I would prefer that it was more affordable."

"The solution is subscription-based and depends on the number of admin users."

"We pay every year for the box, and there are no additional costs."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"It is not the most cost effective solution on the market."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

More BeyondTrust Remote Support pricing and cost advice

"The tool is not cheap."

"I use the tool's free version."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

17%

Healthcare Company

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	193
Midsize Enterprise	61
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metric...

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What advice do you have for others considering BeyondTrust Remote Support?

My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...

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What needs improvement with VNC Connect?

The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...

See all answers

What is your primary use case for VNC Connect?

I use the solution to get remote access to our labs.

See all answers

What advice do you have for others considering VNC Connect?

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...

See all answers

Comparisons

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Compared 11% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

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TeamViewer vs BeyondTrust Remote Support

Compared 16% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 7% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

SonicWall Cloud Secure Edge (CSE) vs BeyondTrust Remote Support

Compared 5% of the time

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Rocket Exceed TurboX vs VNC Connect

Compared 20% of the time

Devolutions Remote Desktop Manager vs VNC Connect

Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VNC Connect

Compared 8% of the time

N-able Take Control vs VNC Connect

Compared 7% of the time

Rocket Exceed vs VNC Connect

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

July 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Remote Access

July 2026

Download VNC Connect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

VNC Connect offers secure remote access and control solutions aimed at simplifying digital collaboration for businesses of all sizes. It leverages cloud connectivity to provide consistent, real-time access to desktop environments from any location.

VNC Connect integrates effectively into corporate frameworks by allowing IT teams to manage resources remotely with high levels of security and flexibility. This enables businesses to support remote work policies efficiently and ensure seamless connectivity across multiple devices without compromising on quality or speed of service. The service's strong encryption protocols and user-friendly setup make it a dependable choice for enterprises looking to maintain a continuous workflow.

What features make VNC Connect valuable?

Cloud Connectivity: Ensures secure, hassle-free remote access anywhere.
High-Definition Support: Offers clear and uninterrupted viewing and control.
Cross-Platform Compatibility: Enables use across diverse operating systems.
Intuitive Interface: Simplifies setup and operation for users.
Strong Security: Provides robust encryption and authentication methods to protect data.

What benefits and ROI should users look for?

Increased Productivity: Supports seamless work-from-home transitions.
Cost Efficiency: Minimizes hardware investments and travel needs.
Scalability: Easy adaptation to growing business demands.
Operational Continuity: Ensures business processes remain uninterrupted.
User Satisfaction: Promotes positive reviews due to its ease of use and reliability.

VNC Connect is widely implemented in industries like healthcare for managing patient records securely from remote locations, and in education, where it facilitates remote teaching and learning activities. It supports IT maintenance services across sectors by enabling real-time troubleshooting and system operations from various sites, maintaining efficiency and minimizing downtime.

RealVNC

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

Free Report: BeyondTrust Remote Support vs. VNC Connect

Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: June 2026.

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