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BeyondTrust Remote Support vs VNC Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Privileged Access Management (PAM) (11th)
VNC Connect
Ranking in Remote Access
14th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.0%, down from 3.6% compared to the previous year. The mindshare of VNC Connect is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
BeyondTrust Remote Support3.0%
VNC Connect3.1%
Other89.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Jose Miguel Moya - PeerSpot reviewer
SACTA Architect at MRInformatica
Easy to deploy, but scalability needs improvement
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would rate Microsoft Intune as eight out of ten."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform."
"The feature that we can deploy policies and configuration settings and it will be applied to every user who is connected to it around the world just with an internet connection is very good."
"It is very easy to use. It has a very easy interface."
"Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."
"Overall, the stability is good."
"Microsoft Intune is reliable, scalable, and user-friendly."
"We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"Remote sessions are automatically recorded so there is a history of all coding and scripting, and notes and videos can be attached for both customers and service partners which is powerful."
"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"Bomgar is one of the most stable platforms I have ever used in the IT world."
"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Some of the valuable features are: Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine."
"The most valuable feature of the solution is its ease of use."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The product’s ease of use and security are valuable."
 

Cons

"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"The interface can be a bit complex to set up initially, so a simpler interface would really help."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."
"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."
"What I dislike about Microsoft Intune is the time it takes Microsoft to develop a feature."
"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."
"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."
"The licensing is very expensive."
"​The possibility to integrate a chatbot would take this product to the next level​."
"The representative client can be a little buggy sometimes, but overall it works consistently."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"We occasionally have issues with the graphic software of the interface."
"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."
"Ease of access is a bit of a challenge."
 

Pricing and Cost Advice

"Pricing can be improved."
"The solution is cost-efficient."
"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"I am satisfied with the pricing."
"The clients pay for a license and each can have a different type of license, such as an E3 or E5."
"It is not expensive."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"We pay every year for the box, and there are no additional costs."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"I would prefer that it was more affordable."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Bomgar has a very fair pricing structure."
"The cost currently according to the client is a bit high for them."
"I use the tool's free version."
"The tool is not cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Manufacturing Company
11%
Outsourcing Company
8%
Financial Services Firm
8%
Government
7%
Manufacturing Company
17%
Healthcare Company
9%
Financial Services Firm
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: August 2026.
911,994 professionals have used our research since 2012.