BeyondTrust Remote Support vs VNC Connect comparison

BeyondTrust and RealVNC are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.4, while RealVNC is ranked #17. BeyondTrust holds a 3.1% mindshare in VUS, compared to RealVNC’s 3.1% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of RealVNC users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and VNC Connect compete in the remote support software category. BeyondTrust Remote Support generally has the upper hand for its comprehensive features and robust customer service, while VNC Connect is favored for its simplicity and lower cost.

Features: BeyondTrust Remote Support offers extensive security features, integration capabilities, and cross-platform support. VNC Connect is praised for its simplicity, ease of use, and adequate feature set.

Room for Improvement: Users of BeyondTrust Remote Support desire a more intuitive interface, faster performance improvements, and simplified user experience. VNC Connect users seek more advanced security features, better customization options, and enhanced user management tools.

Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for its smooth deployment process and excellent customer support. VNC Connect is appreciated for its quick and easy setup but receives mixed reviews about customer service effectiveness.

Pricing and ROI: BeyondTrust Remote Support is perceived as expensive but justified by its extensive features and high ROI. VNC Connect users find their pricing reasonable with satisfactory ROI, mainly due to its lower cost and adequate feature set.

To learn more, read our detailed BeyondTrust Remote Support vs. VNC Connect Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

Download the complete report

Helped 907,816 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.1%, down from 3.5% compared to the previous year. The mindshare of VNC Connect is 3.1%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	5.4%
BeyondTrust Remote Support	3.1%
VNC Connect	3.1%
Other	88.4%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

Read full review

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

Jose Miguel Moya

SACTA Architect at MRInformatica

Easy to deploy, but scalability needs improvement

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"I would rate the stability of Microsoft Intune nine out of ten."

"There are no complaints about the stability. It works one hundred percent of the time."

"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."

"We have found the solution is capable of scaling."

"We have seen a clear ROI with Microsoft Intune; time saved has reduced device setup from three to five hours to thirty minutes, and there is a workload reduction of around twenty to thirty percent less manual effort from the IT team."

"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."

More Microsoft Intune pros

"We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally."

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."

"We like that it records the remote sessions, takes screenshots, and saves those sessions in the cloud, which is important for audit purposes and makes this solution stand out from the rest."

"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."

"We rarely need support for anything, but when we do, they are on it and always helpful."

"We love the ability to customize our remote support page."

More BeyondTrust Remote Support pros

"The most valuable feature of the solution is its ease of use."

"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

"The product’s ease of use and security are valuable."

Cons

"A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"The reports that are generated aren't so great; they don't give a lot of meaning so far."

"The portal of Microsoft Intune is slow for me, but otherwise I think it is an acceptable product."

"Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times."

"Manually syncing devices to enforce policies is cumbersome."

"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."

"There could be more features added. For me, as I mentioned, one area is the reporting. If the reporting became better, I think you would not need to use more RMMs."

More Microsoft Intune cons

"Some technical aspects could be improved, particularly in product management."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The licensing is very expensive."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."

"The product is pretty well rounded, but there are a few things that could be improved."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

More BeyondTrust Remote Support cons

"We occasionally have issues with the graphic software of the interface."

"Ease of access is a bit of a challenge."

"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."

Pricing and Cost Advice

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

More Microsoft Intune pricing and cost advice

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"It is not the most cost effective solution on the market."

"This product provides value for money."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"For a smaller customer, the cloud solution costs around $2300 per user per year."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

More BeyondTrust Remote Support pricing and cost advice

"I use the tool's free version."

"The tool is not cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

907,816 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Government

Manufacturing Company

17%

Healthcare Company

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	193
Midsize Enterprise	61
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metric...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...

See all answers

What needs improvement with VNC Connect?

The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...

See all answers

What is your primary use case for VNC Connect?

I use the solution to get remote access to our labs.

See all answers

What advice do you have for others considering VNC Connect?

There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...

See all answers

Comparisons

IBM MaaS360 vs Microsoft Intune

Compared 11% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

More Microsoft Intune Competitors

TeamViewer vs BeyondTrust Remote Support

Compared 16% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 7% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

Teleport vs BeyondTrust Remote Support

Compared 4% of the time

More BeyondTrust Remote Support Competitors

Rocket Exceed TurboX vs VNC Connect

Compared 19% of the time

Devolutions Remote Desktop Manager vs VNC Connect

Compared 9% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs VNC Connect

Compared 8% of the time

N-able Take Control vs VNC Connect

Compared 8% of the time

Rocket Exceed vs VNC Connect

Compared 7% of the time

More VNC Connect Competitors

Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

August 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Remote Access

July 2026

Download VNC Connect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

VNC Connect offers secure remote access and control solutions aimed at simplifying digital collaboration for businesses of all sizes. It leverages cloud connectivity to provide consistent, real-time access to desktop environments from any location.

VNC Connect integrates effectively into corporate frameworks by allowing IT teams to manage resources remotely with high levels of security and flexibility. This enables businesses to support remote work policies efficiently and ensure seamless connectivity across multiple devices without compromising on quality or speed of service. The service's strong encryption protocols and user-friendly setup make it a dependable choice for enterprises looking to maintain a continuous workflow.

What features make VNC Connect valuable?

Cloud Connectivity: Ensures secure, hassle-free remote access anywhere.
High-Definition Support: Offers clear and uninterrupted viewing and control.
Cross-Platform Compatibility: Enables use across diverse operating systems.
Intuitive Interface: Simplifies setup and operation for users.
Strong Security: Provides robust encryption and authentication methods to protect data.

What benefits and ROI should users look for?

Increased Productivity: Supports seamless work-from-home transitions.
Cost Efficiency: Minimizes hardware investments and travel needs.
Scalability: Easy adaptation to growing business demands.
Operational Continuity: Ensures business processes remain uninterrupted.
User Satisfaction: Promotes positive reviews due to its ease of use and reliability.

VNC Connect is widely implemented in industries like healthcare for managing patient records securely from remote locations, and in education, where it facilitates remote teaching and learning activities. It supports IT maintenance services across sectors by enabling real-time troubleshooting and system operations from various sites, maintaining efficiency and minimizing downtime.

RealVNC

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento

Buyer's Guide

BeyondTrust Remote Support vs. VNC Connect

June 2026

Free Report: BeyondTrust Remote Support vs. VNC Connect

Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: June 2026.

DOWNLOAD NOW

907,816 professionals have used our research since 2012.

See our BeyondTrust Remote Support vs. VNC Connect report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.