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BeyondTrust Remote Support vs VNC Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
343
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
Privileged Access Management (PAM) (12th)
VNC Connect
Ranking in Remote Access
18th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.0%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.5%, up from 3.3% compared to the previous year. The mindshare of VNC Connect is 2.9%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune8.0%
BeyondTrust Remote Support3.5%
VNC Connect2.9%
Other85.6%
Remote Access
 

Featured Reviews

Abhinandan Yadav - PeerSpot reviewer
Network Security Engineer at Arrow PC Network Pvt Ltd
Modern endpoint management has transformed onboarding and strengthened remote security controls
The features of Microsoft Intune are straightforward, including Windows Autopilot, zero-touch deployment, centralized device management, and conditional access security controls. Using zero-touch deployment and Windows Autopilot in Microsoft Intune has significantly improved my workflow and organization. New laptops are shipped directly to users with no IT handling needed, and there is no manual imaging or configuration required. These features have a real impact. They save hours of manual setup per device, reduce dependency on the IT team for basic provisioning, and ensure every system is configured consistently and securely. Microsoft Intune has positively impacted my organization by improving device management. Devices are managed from a single cloud console. It has reduced manual work for provisioning and configuration. It has faster onboarding using Autopilot. It has enhanced security posture through enforced compliance policies, encryption, antivirus, and password rules. Conditional access ensures only trusted devices can access resources. I have better support for remote users, as devices can be managed from anywhere with no dependency on office network or VPN for basic management. It has easy troubleshooting and policy updates.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Jose Miguel Moya - PeerSpot reviewer
SACTA Architect at MRInformatica
Easy to deploy, but scalability needs improvement
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The stability of Microsoft Intune is ten out of ten."
"It is a very stable and scalable cloud-only solution."
"Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"What I appreciate about Microsoft Intune is that it is easy for me to deploy software to an environment with 600 laptops."
"The technical support of Microsoft Intune is good."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"The Autopilot feature is fantastic; it is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
"Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."
"It's very secure, and it works very well."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The product’s ease of use and security are valuable."
"The most valuable feature of the solution is its ease of use."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
 

Cons

"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."
"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."
"There are areas that have room for improvement in Microsoft Intune, particularly regarding integrations."
"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
"The pricing could be improved."
"There are a lot of updates happening on Microsoft."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"One potential improvement is in the support department."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like to be able to transfer files between sessions."
"Customer support was better in the past. About two years ago, the response times became longer."
"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."
"We occasionally have issues with the graphic software of the interface."
"We occasionally have issues with the graphic software of the interface."
"Ease of access is a bit of a challenge."
 

Pricing and Cost Advice

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"Even if they charge a premium, they aim to provide equal value."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"The cost currently according to the client is a bit high for them."
"We pay every year for the box, and there are no additional costs."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I would prefer that it was more affordable."
"BeyondTrust Remote Support is a very expensive product."
"This product provides value for money."
"I use the tool's free version."
"The tool is not cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
7%
Manufacturing Company
18%
Computer Software Company
9%
University
7%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business129
Midsize Enterprise55
Large Enterprise170
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise26
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What needs improvement with VNC Connect?
The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where t...
What is your primary use case for VNC Connect?
I use the solution to get remote access to our labs.
What advice do you have for others considering VNC Connect?
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-drive...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.