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BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (18th)
Devolutions Remote Desktop ...
Ranking in Remote Access
17th
Average Rating
9.8
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of BeyondTrust Remote Support is 3.2%, down from 3.4% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.4%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Justin Glasscock - PeerSpot reviewer
Aug 17, 2022
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
StephenWatson - PeerSpot reviewer
Jul 8, 2024
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"We are able to be more effectively connected to computers and servers all over the world."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"One credential can be used to access VPN, RDS, and more."
"Documentation per entry, good for device configs or important/special instructions."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
 

Cons

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Lacks some kind of voice communication option."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"If there was a way to streamline the process, it would make it nice."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Security roles could be improved, especially by enabling renaming of a role."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"The filing system of connections is a little clunky, but is completely functional."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The solution is subscription-based and depends on the number of admin users."
"This product provides value for money."
"BeyondTrust Remote Support is a very expensive product."
"Bomgar has a very fair pricing structure."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"Setup costs for most people is negligible."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
19%
Financial Services Firm
10%
Educational Organization
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in Turkey, making it difficult for me to get assistance. The aforementioned area c...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert with BeyondTrust Remote Support, I think one can get and use another product very c...
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level licenses. I don't handle entry-level as it doesn't have enough features in it. A b...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a reseller's perspective, it could use more design. It is functional. However, it ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world based out of the US. They've got offices all over, and the Australia/Sydney off...
 

Also Known As

Bomgar Remote Support
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: October 2024.
814,572 professionals have used our research since 2012.