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BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
361
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Privileged Access Management (PAM) (13th)
Devolutions Remote Desktop ...
Ranking in Remote Access
12th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.4%, up from 3.3% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
BeyondTrust Remote Support3.4%
Devolutions Remote Desktop Manager1.8%
Other87.7%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
collaboration support engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
StephenWatson - PeerSpot reviewer
National Sales Manager & Technical Consultant at Secure Networks
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to deploy a configuration or policy to a system, especially when you don't have Azure AD. Now we are talking to all these small and medium-sized customers who don't necessarily have an on-premise Windows Active Directory. If they have invested in Office 365 Premium, this functionality becomes available to them."
"Conditional access has helped us tailor and enforce our security policies in the mobile space."
"One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch."
"From the user perspective, Microsoft Intune enables access to corporate data and apps even on personal devices, which is convenient."
"Microsoft Intune is the best solution available; we can connect with any device and handle all queries, which sets it apart from other tools available in the market."
"The feature of remotely wiping devices in Microsoft Intune is what I prefer the most."
"Microsoft Intune brings all endpoint and security management tools into one place, and for app discovery, deployment, and automatic updating, it's reliable."
"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified. We have all machines connected to it at all times, whether they are in the office or working from home."
"This is the most stable product on the market."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
"One credential can be used to access VPN, RDS, and more."
"Setup and installation was simple."
"Organizing credentials, connections, and contents by clients makes it so simple for someone to provide support."
"Documentation per entry, good for device configs or important/special instructions."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
 

Cons

"It would be better if they can reduce the cost of the license."
"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."
"The synchronization could be improved."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"One major concern I have is user friction. When you enforce many policies and people log into apps like Microsoft Teams or Outlook, they encounter numerous MFA and other policies."
"Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected."
"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."
"I have been trying to contact technical support but haven't been able to reach anyone."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions."
"The Bomgar representative console could do with modernising."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It could be more compatible with other applications."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The filing system of connections is a little clunky, but is completely functional."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Security roles could be improved, especially by enabling renaming of a role."
 

Pricing and Cost Advice

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."
"The price for Intune is fair."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"It is expensive. The cost depends on the license that we choose."
"The solution is subscription-based and depends on the number of admin users."
"Bomgar has a very fair pricing structure."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"BeyondTrust Remote Support is a very expensive product."
"I would prefer that it was more affordable."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"We believe for the money, it is worth what you pay."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"Setup costs for most people is negligible."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Financial Services Firm
10%
Manufacturing Company
10%
Comms Service Provider
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business159
Midsize Enterprise60
Large Enterprise182
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: April 2026.
894,998 professionals have used our research since 2012.