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BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
233
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
19th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (21st)
Devolutions Remote Desktop ...
Ranking in Remote Access
16th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Justin Glasscock - PeerSpot reviewer
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
StephenWatson - PeerSpot reviewer
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a useful device management feature."
"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."
"The most valuable feature of Intune is the central dashboard for compliance and policy management."
"It is a stable solution."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."
"The initial setup is not overly complex or difficult."
"This is a very secure product."
"We are able to be more effectively connected to computers and servers all over the world."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Solution has a good UI."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"One credential can be used to access VPN, RDS, and more."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"Being able to store my credentials makes connecting a breeze."
"Documentation per entry, good for device configs or important/special instructions."
"Setup and installation was simple."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
 

Cons

"The solution could improve its flexibility."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"The solution could improve by having better integration with Apple."
"There could be more competent processes and improvements in the policy space."
"I would like to see Intune improve its handling of hybrid domain joins."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"In the next release, I would like remote access to Chrome included."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"Security roles could be improved, especially by enabling renaming of a role."
"The console is a little bit clunky."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"Maybe some clipboard functions could be added along with integration of different software."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"On complex setups, I actually needed to reach out to support to get it working correctly."
 

Pricing and Cost Advice

"I am satisfied with the pricing."
"Even if they charge a premium, they aim to provide equal value."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."
"Pricing can be improved."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"We pay every year for the box, and there are no additional costs."
"I would prefer that it was more affordable."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"Setup costs for most people is negligible."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
18%
Financial Services Firm
11%
Educational Organization
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert wit...
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.