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BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
351
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
Privileged Access Management (PAM) (13th)
Devolutions Remote Desktop ...
Ranking in Remote Access
12th
Average Rating
9.8
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.4%, up from 3.3% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 1.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
BeyondTrust Remote Support3.4%
Devolutions Remote Desktop Manager1.8%
Other87.7%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
StephenWatson - PeerSpot reviewer
National Sales Manager & Technical Consultant at Secure Networks
Easy to deploy with great security and responsive support
The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has improved our organization through the remote management of non-domain joined devices."
"Fortunately, now everything is streamlined into a single, unified platform."
"I can control applications, and I can secure applications by using the MAM policy, which is very effective and very helpful in protecting our users' data on mobile devices such as iPhones and Android phones."
"The dashboards, the security, and the customization capabilities work very well for us."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"By using Microsoft Intune, I can control my Outlook on my phone, and whenever I try to open any file attachment, it will be more secure."
"The biggest benefit for me in Microsoft Intune is control; I can control my users and what they can do and enforce the policies that I want to enforce, and it is a great tool to control and put structure to take the organization to the place I want to take it."
"The most valuable feature of Microsoft Intune is its scalability."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Before Bomgar, we spent 80% of the time running from building to building and to the campus installing the software, also training employees."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"We love the ability to customize our remote support page."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"I personally like the ability to share files with other machines."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Initial setup was very straightforward."
"The remote connection across platforms is great."
"There is not a day that goes by that I do not use the tool."
"It really helps to have all the data already pre-entered and all I have to do is enter the password."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"Being able to store my credentials makes connecting a breeze."
 

Cons

"I have been trying to contact technical support but haven't been able to reach anyone."
"Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."
"The only issues I have had with Microsoft Intune were with applications where if they are not an MSI file, I cannot really upload it as an application."
"I have one remark about the application management for the Android version. Often, the Play Store opens and leaves the possibility to download to the user, which is not good."
"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."
"Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion."
"In Microsoft Intune, error messages are an area that has room for improvement. Regarding error messages, I would like to see more detailed logs added."
"It would be helpful if there was proactive remediation."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"​The possibility to integrate a chatbot would take this product to the next level​."
"With Linux, we had issues with Ubuntu specifically."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks some kind of voice communication option."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The ability to connect mobile devices could be improved."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Maybe some clipboard functions could be added along with integration of different software."
"The console is a little bit clunky."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
 

Pricing and Cost Advice

"Microsoft's licensing is more flexible and adaptive than its competitors."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."
"The Intune license model is costly."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"The purchase of the product was handled by someone else."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The cost currently according to the client is a bit high for them."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"We believe for the money, it is worth what you pay."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"Bomgar has a very fair pricing structure."
"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."
"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."
"Setup costs for most people is negligible."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Manufacturing Company
12%
Financial Services Firm
9%
Computer Software Company
8%
Government
8%
Financial Services Firm
10%
Manufacturing Company
10%
Comms Service Provider
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business151
Midsize Enterprise59
Large Enterprise170
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise26
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without discon...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliab...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?
With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...
What needs improvement with Devolutions Remote Desktop Manager?
The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...
What is your primary use case for Devolutions Remote Desktop Manager?
We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.
Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: April 2026.
892,678 professionals have used our research since 2012.