BeyondTrust Remote Support vs Devolutions Remote Desktop Manager comparison

BeyondTrust and Devolutions are both solutions in the Remote Access category. BeyondTrust is ranked #7 with an average rating of 8.2, while Devolutions is ranked #11 with an average rating of 10.0. BeyondTrust holds a 3.3% mindshare in VUS, compared to Devolutions’s 2.0% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of Devolutions users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

BeyondTrust Remote Support and Devolutions Remote Desktop Manager compete in the remote support solutions category. BeyondTrust seems to have the upper hand due to its ease of deployment and strong customer service.

Features: BeyondTrust Remote Support offers secure access, robust troubleshooting capabilities, and ease of deployment. Devolutions Remote Desktop Manager includes comprehensive remote desktop management features, extensive integration options, and a broader feature set.

Room for Improvement: BeyondTrust could improve by simplifying its complexity, reducing setup time, and enhancing user documentation. Devolutions could benefit from better documentation, streamlined updates, and a more intuitive user interface.

Ease of Deployment and Customer Service: BeyondTrust is known for straightforward deployment and excellent customer service. Devolutions has a more complex deployment process but is supported by a responsive support team.

Pricing and ROI: BeyondTrust has higher initial setup costs justified by strong ROI due to its powerful features. Devolutions offers better upfront pricing and is noted for balancing cost and feature set effectively.

To learn more, read our detailed BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager Report (Updated: April 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.3%, down from 3.5% compared to the previous year. The mindshare of Devolutions Remote Desktop Manager is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
BeyondTrust Remote Support	3.3%
Devolutions Remote Desktop Manager	2.0%
Other	88.4%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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StephenWatson

National Sales Manager & Technical Consultant at Secure Networks

Easy to deploy with great security and responsive support

The security on offer is the most valuable aspect of the solution. It offers, for example, two-factor authentification. The remote connection across platforms is great. You can deploy it on anything, including Windows, Mac, iOS, your iPhone, et cetera. It offers multi-platform utility. This makes it great for enterprise. Users can use it for PAM access as well. The feature of Devolutions that has improved our customer's efficiency the most is probably the security side. It's gotten a lot tighter. Authentication and secure connections are helpful. They use encryption between them, which is just standard for them. The company has so many regulatory controls that they must ensure their security is very tight. There's a lot of potential cybercrime around casinos, and this solution ensures they are well-protected. Devolutions is a great product that can be safely used between China, Australia, or the Philippines, and it remains a good, safe product.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"I find what is most valuable about Microsoft Intune is how, at the granular level, it allows us to manage the devices."

"Microsoft Intune has impacted my organization positively in many ways, including standardizing the endpoint configuration, standardizing and strengthening the device security, and really improving the operational efficiency."

"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."

"This product allows us to restrict users who have access to the system, or to Office 365."

"It is a very helpful and easy solution."

"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."

"We are a Microsoft 365 E5 customer and the product promises the capabilities that we need and is available without additional cost."

More Microsoft Intune pros

"The solution is stable."

"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."

"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."

"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."

"Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally."

More BeyondTrust Remote Support pros

"By integrating all our connections previously spread across multiple locations, a lot of time has been saved."

"One credential can be used to access VPN, RDS, and more."

"It really helps to have all the data already pre-entered and all I have to do is enter the password."

"Setup and installation was simple."

"Being able to store my credentials makes connecting a breeze."

"It sped up our response rate to anything that happened in the network."

"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."

"Makes me instantly more focused on resolving the issue rather than getting to the issue."

More Devolutions Remote Desktop Manager pros

Cons

"The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments."

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."

"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."

"Certificate management within Microsoft Intune's Suite is still under development. It's not very reliable compared to other certificate tools, though it has made good progress within a couple of years."

"Microsoft Intune has a latency response time issue. The latency has room for improvement."

"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

"Microsoft Intune is a very strong platform, but there are still some areas where it could improve."

"My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts."

More Microsoft Intune cons

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"There were a few employee devices that failed during the initial deployment, which required a second deployment."

"Linux support leaves quite a bit to be desired. Ubuntu systems have issues with connectivity."

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"The Bomgar representative console could do with modernising."

More BeyondTrust Remote Support cons

"Maybe some clipboard functions could be added along with integration of different software."

"The console is a little bit clunky."

"The only complaint I have heard is there are too many updates."

"Sometimes when updating, the install window is on top of the prompt to close the application."

"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."

"If there was a way to streamline the process, it would make it nice."

"The filing system of connections is a little clunky, but is completely functional."

"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."

More Devolutions Remote Desktop Manager cons

Pricing and Cost Advice

"Pricing can be improved."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"Intune is included in the Microsoft 365 licensing package that we have."

"Our enterprise agreement includes Microsoft Intune at no additional cost."

"For organizations that are a Microsoft shop, the pricing is compelling."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

More Microsoft Intune pricing and cost advice

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"The cost currently according to the client is a bit high for them."

"BeyondTrust Remote Support is a very expensive product."

"This product provides value for money."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

More BeyondTrust Remote Support pricing and cost advice

"Setup costs for most people is negligible."

"The Free Edition is completely free. You can try also the Enterprise Edition for 30 days for free."

"If you are a Microsoft MVP, VMware vExpert, Cisco Champion, etc., Devolutions offers a free Enterprise License."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Manufacturing Company

13%

Financial Services Firm

Government

Computer Software Company

Financial Services Firm

10%

Manufacturing Company

10%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	187
Midsize Enterprise	62
Large Enterprise	184

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	9
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. ...

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What advice do you have for others considering BeyondTrust Remote Support?

I have been selling privileged access management based on my past experience. So far, the solution is quite good and ...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.

See all answers

What is your experience regarding pricing and costs for Devolutions Remote Desktop Manager?

With the security factors built into it, the price point is quite good. They have entry-level and enterprise-level li...

See all answers

What needs improvement with Devolutions Remote Desktop Manager?

The console is a little bit clunky. It could be modernized. A tech developer might think it is fine, however, from a ...

See all answers

What is your primary use case for Devolutions Remote Desktop Manager?

We use the solution for a customer that needs pretty high security. They are in the poker machine manufacturing world...

See all answers

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Compared 16% of the time

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Compared 7% of the time

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Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 6% of the time

Claroty Platform vs BeyondTrust Remote Support

Compared 4% of the time

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Compared 15% of the time

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Compared 13% of the time

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VNC Connect vs Devolutions Remote Desktop Manager

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F5 BIG-IP Access Policy Manager (APM) vs Devolutions Remote Desktop Manager

Compared 5% of the time

More Devolutions Remote Desktop Manager Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2026

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Buyer's Guide

BeyondTrust Remote Support

May 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Devolutions Remote Desktop Manager

May 2026

Devolutions Remote Desktop Manager report

Download Devolutions Remote Desktop Manager product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Devolutions Remote Desktop Manager is a versatile tool designed to centralize remote connections and credential management with robust integration capabilities, catering to platforms like Windows, Mac, and iOS.

Remote Desktop Manager offers a unified interface for managing remote desktop protocols, seamless credential integration, and enhanced security features. It supports RDP, SSH, and VMware, with automatic connection and credential management systems. Users benefit from features like cloud service integration and password generation. Multi-platform support, including Windows, Mac, and iOS, ensures broad accessibility. Though beneficial, the update process and console design could see refinements, alongside better software integration and security role management.

What are the key features?

Tabbed Interface: Efficiently manage multiple connections.
Credential Management: Securely store and use credentials across systems.
Automatic Connections: Streamline connection setup with minimal user input.
Cloud Integration: Connect with cloud services for data access.
Password Generation: Enhance security with robust password tools.
Two-Factor Authentication: Strengthen security with extra verification step.
VPN Integration: Simplify VPN connection setup and management.
Simultaneous Monitoring: Boost productivity with real-time monitoring.

What benefits can users expect?

Centralized Management: Simplify handling of multiple remote connections.
Enhanced Security: Benefit from encryption and role-based permissions.
Increased Productivity: Improve efficiency with snap tool and credential automation.
Cost Efficiency: Reduce expenses by replacing multiple tools with one integration platform.

Industries find Devolutions Remote Desktop Manager valuable for managing server access and ensuring security, particularly through role-based permissions and centralized credential handling. Consulting firms often utilize it for managing VPNs and client connections, while some replace VMware's vCenter for virtual server management, enhancing operational efficiency.

Devolutions

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Financial Services, Healthcare Provider Network, Government Agency,Technology and Software Development,Telecommunications, Retail Chain Management, MSPs, Manufacturing, Global Logistics and Shipping, Education, IT teams.

Buyer's Guide

BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager

April 2026

Free Report: BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager

Find out what your peers are saying about BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager and other solutions. Updated: April 2026.

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