BeyondTrust Remote Support Reviews

I'm an associate security engineer and we are partners with BeyondTrust.

I like the interface and it's helpful for me that when I'm taking a session it's totally in my control.

I'd like to see some kind of voice communication feature. During a session, communication is on chat. Although we can share a screen, there is sometimes a lag with the chat. 

I've worked with this solution for about a year up to a couple of months ago. 

I used the solution for my internal environment and it was stable and efficient when connecting with the customer. We share the link and they access it. I used it for sessions of up to 20 people and it was fine. 

There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers. 

The deployment is straightforward and quite mature. 

I would recommend trying this solution. Particularly during Covid times with people working from home, it's useful to have the help desk with the GM in the office. 

There can always be improvements so I rate this product eight out of 10.