BeyondTrust Remote Support Reviews, Competitors and Pricing

reviewer1832955

CTO Subject Matter Expert at a media company with 201-500 employees

Apr 19, 2022

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Easy installation, performs well, and scales well

Pros and Cons

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"In the next release, I would like remote access to Chrome included."

What is most valuable?

The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.

What needs improvement?

They currently don't have remote access control to Chromebooks, and I think they should start doing that.

In the next release, I would like remote access control to Chrome included.
You can see the screen but not control on Chromebooks

For how long have I used the solution?

I have been using BeyondTrust Remote Support for three years.

What do I think about the stability of the solution?

The stability is very good.

Buyer's Guide

BeyondTrust Remote Support

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What do I think about the scalability of the solution?

BeyondTrust Remote Support scales well.

How are customer service and support?

We have not contacted technical support after the implementation was complete.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

I would rate BeyondTrust Remote Support a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Ali Zeeshan Hasnain

Associate Security Engineer at a security firm with 11-50 employees

Sep 15, 2021

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Good ability to control sessions with a user friendly interface

Pros and Cons

"Solution has a good UI."

"Lacks some kind of voice communication option."

What is our primary use case?

I'm an associate security engineer and we are partners with BeyondTrust.

What is most valuable?

I like the interface and it's helpful for me that when I'm taking a session it's totally in my control.

What needs improvement?

I'd like to see some kind of voice communication feature. During a session, communication is on chat. Although we can share a screen, there is sometimes a lag with the chat.

For how long have I used the solution?

I've worked with this solution for about a year up to a couple of months ago.

What do I think about the stability of the solution?

I used the solution for my internal environment and it was stable and efficient when connecting with the customer. We share the link and they access it. I used it for sessions of up to 20 people and it was fine.

How are customer service and technical support?

There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers.

How was the initial setup?

The deployment is straightforward and quite mature.

What other advice do I have?

I would recommend trying this solution. Particularly during Covid times with people working from home, it's useful to have the help desk with the GM in the office.

There can always be improvements so I rate this product eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner