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BeyondTrust Remote Support vs F5 BIG-IP Access Policy Manager (APM) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (24th)
F5 BIG-IP Access Policy Man...
Ranking in Remote Access
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
17
Ranking in other categories
Secure Web Gateways (SWG) (17th), Network Access Control (NAC) (8th), SSL VPN (5th), Access Management (10th)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of BeyondTrust Remote Support is 2.9%, up from 2.4% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
Ashish Kumar Rai - PeerSpot reviewer
Offers remote access control, good GUI and easy to configure
I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal. In the APM interface itself, they could add direct hyperlinks to relevant online documentation. This would provide easy access to admin guides and other resources when working within the GUI.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's most valuable feature is Autopilot."
"The system itself is great."
"It is a very helpful solution."
"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."
"Fortunately, now everything is streamlined into a single, unified platform."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"I would rate the product ten out of ten."
"We are able to be more effectively connected to computers and servers all over the world."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"I recommend F5 BIG-IP Access Policy Manager (APM) to others due to its reliability, and it is perceived as critical to security infrastructure."
"A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"The load balancing features are valuable."
"On a scale from one to ten for stability, I would rate F5 BIG-IP Access Policy Manager (APM) a ten."
"The performance of the solution is valuable."
"The product allows us to create customized portals for your users."
 

Cons

"I also hope the cost of Remote Help will decrease because it's a much-needed Intune function."
"In an upcoming release, I would like to see some kind of analytics report."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"Intune lags all of its competitors in terms of report generation."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."
"We would like to see support for Chrome and/or devices for Chromebooks."
"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."
"​The possibility to integrate a chatbot would take this product to the next level​."
"One potential improvement is in the support department."
"Technical support for this region can be improved."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The solution’s GUI looks very old."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
"I have had a lot of issues in the past few months with the agents, which was disappointing."
"F5 BIG-IP Access Policy Manager has room for improvement in integration with other products."
"The initial setup was complex."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"Regarding price, I'm not directly involved in purchasing, but our CIO thinks the product is very expensive. He's considering moving from the tool to Citrix NetScaler WAF because it's cheaper, and we already have Citrix for VDI. We got NetScaler almost free as part of our VDI deal. Three years ago, I convinced him to use the solution because it's better, but now, with budget constraints, he may want to switch."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
 

Pricing and Cost Advice

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"Intune is cost-effective as it is included in some of the Office 365 packages."
"Even if they charge a premium, they aim to provide equal value."
"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"This product provides value for money."
"We pay every year for the box, and there are no additional costs."
"The cost currently according to the client is a bit high for them."
"The tool is a little bit expensive."
"Recently, they have simplified the licensing"
"The product is very expensive."
"I rate the tool's pricing an eight out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
18%
Financial Services Firm
13%
Manufacturing Company
10%
Government
8%
Financial Services Firm
14%
Manufacturing Company
11%
Computer Software Company
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What do you like most about F5 BIG-IP Access Policy Manager (APM)?
In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options ...
What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?
F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...
What needs improvement with F5 BIG-IP Access Policy Manager (APM)?
F5 BIG-IP Access Policy Manager (APM ( /categories/application-performance-monitoring-apm-and-observability )) does n...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
F5 Access Policy Manager
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office
Find out what your peers are saying about BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.