Bizagi Reviews

I am a professor at a university. I work with people who have different engineering majors, like computers and electronics as well as master's for ICT management. Most of the time, we use tools like Bizagi, Lucidchart, and IBM Blueworks for modeling, 

Two types of students are using it:

1. The first type of student studies engineering. The degree is more technical, e.g., understanding of flows, BPM, and business process manager notation. I use it for teaching students how to understand icons, basic notation, and utilizing tools, or different roles when understanding the whole organization and how it works. This is more a technical understanding, e.g., teaching them a flow diagram.
2. For an ITC master's degree, post-degree, or something-related, I teach student more about strategy and how to save time: 
   1. optimizing time and resources
   2. modeling a better workflow
   3. modeling better flow for lean thinking
   4. using less documentation and only the documentation that you need
   5. using less technical resources as well as less time and fewer human resources to do the same thing between different departments or areas inside an organization. 

For the master's program, most of the time, it is about how the resources that are linked with the requisite technology are necessary and how, as an ITC manager, they will need to balance between needs, time, money, and all the expenses. For example, you can do this if you go farther than you need to when you model any process inside your organization.

96% of the time, I am just using the modeling part: thinking about a process, the options that I have in mind, or the options that reflect the needs for that organization. It doesn't matter if it is educational or real-world; modeling different scenarios for process roles and responsibilities, time, and communication tools; or when you add some tools and processes that are more complex inside one another. 

As a university, we have an organizational chart that is more like a public office. Then, we have a functional organization. This means that we have the technical and IT staff in one department, the human resources in another, and finance and quality are combined. Most of the time, decisions come from the financial and administrative staff. They were the first functional group working with Bizagi. 

After the pandemic situation, we had more staff and digital tools. I am a leader for the curriculum, proposing new ways and tools to teach. For a master's, that involves a whole line of courses related to the management process, automation, implementation, project management, and service management with IT 4.0. The entire modeling process is easier to integrate with transversal projects, which means that we connect tools and experience from different courses. 

We also sometimes document positive results. For example, in my class, you are explaining how different roles and responsibilities are related in one process for IT 4.0, which is the service management framework that IT uses for different environments that you can represent in the middle of the flow. This is in order to get the key performance indicators for other indexes or indicators for determining your model or reality, when you go from theory to practice, and how the practice is going versus strategy. Whether it involves another subject, other teachers, or another group of students connected with the knowledge, you get not just the theory but also the usefulness of the tool.

Most human beings are visual, thus understanding a fully complex process is harder. When you can represent a logical flow with a lot of variables, such as human resources, technical resources, and some specifications for the time of response that you need for every step, then it makes your planning, strategy, monitoring, and control easier after you run your strategy. It works for academic purposes, but it has also worked for our curriculum, communications, logical flow, and keeping track of the right plan and flow that you have to do. Then, for academic purposes and our administrative staff, it also works for reengineering and remodeling where it has been useful.

It can be useful, as a tool, to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce.

Connecting stakeholders with processes has affected our operations a lot. For example, we have different providers. Some of them are private and some of them are from the public sector, e.g. Ministry of Education. They have different roles that watch our processes in order to get the high quality accreditation. When you need to document those processes, you can also use the solution's tools to help you better model your processes, communicate, and publish in different formats. It helps stakeholders, especially in the public sector, better understand the inputs, time, resources, and tools needed during your whole process. When they can understand better, you can request more time and funding by providing a better perspective about how everything is organized and planned. 

All the icons and toolbars are light. The graphical interface is easy to understand. It is close to the standard documentation for the international notations that we use. It makes the learning process faster for my students, but also for most people, it is the same.

The orchestration is one of the things that I enjoyed the most when I was using Bizagi modeling. It provides virtual representation for most of the things that you will need in real life. Then, when you need to explain, publish, export, and present your ideas to all stakeholders, it will match the vocabulary names, resources, and all the segments and parts that you arrange in the middle of your BPM. That is easier to understand for different levels and functions inside your organization because it is closer to reality.

The learning curve was faster than I was expecting since it has standard language in the graphical interface, e.g., the way that the icons and more technical things are there. So, it is well-aligned with international standards, which is a huge advantage. The learning curve is really short, at least for the modeling part. The technical part might be deeper. 

One part of the university has changed its regular desktops to Linux. This is a weak point because Bizagi doesn't run on Linux. I would like the opportunity to run the software inside of Linux.

I have been using it for eight or nine years.

Even a cloud solution is heavier. Whereas, my experience with Bizagi is that it is faster. For example, in Colombia, the country where I teach, the average bandwidth of the internet is not as it is in the US, Canada, or other countries where I was working with these kinds of tools. When you use the cloud, you need to optimize resources. With Bizagi, I haven't experienced lags, so I didn't think that I was losing time waiting for processes. Sometimes, within other tools, I need to wait or have to wait longer for exportation, like a simple PDF files exportation or maybe Exchange files to connect with other programs or other software. However, with Bizagi, the processes are lighter and faster.

We have more than 20,000 students inside of our university.

I enjoy the way that it looks because it is similar to a real-life scenario. For example, 10 years ago, I was working with a computer-aid design (CAD) system for engineering. The differences between digital representation and the real world were huge. Possibly with the parametric design from building information modeling in 3D, 4D, 5D, and now 6D, the gap is less. You can better represent different aspects, variables, and parts of reality.

I have also used IBM, Lucidchart, and Camuda tools. Some of these are available for a limited time trial, and others are available almost in full for academic institutions at a low cost. For example, Lucidchart has an agreement with Google Workspace inside of academic campuses. Every tool has its advantages and disadvantages. Bizagi is the tool that I use the most.

It is easy to install the desktop version.

When I got to the university, they were using different tools. One of those was Bizagi. I wasn't there when they were analyzing whether to start with Bizagi.

It shortens the time spent between ideas and the final deliverable, i.e., the final blueprint or visual results for your presentation. 

The learning curve is short. It makes your timeframe for launching a product or service better, giving you the chance to win when compared to your competitors. When you save time, you are saving on technical and human resources.

The modeling part of the software is free. Most of the time, it is used for this purpose. 

I think that we took a license. I have used the full version, but most of the time, I have been using the free version.

We checked out Bizagi, Camuda, diagrams.net, IBM Blueworks, and Lucidchart. 

In general, Bizagi is fast. If I compare it to the modeling part of IBM, IBM is heavier, possibly because they have more variables. Also, IBM is charging more.

You should consider the possibilities Bizagi offers in regards to communication, exportation, and importation. It gives you a general idea of how you can plan your workflow and integrate with different tools. This is one of the advantages that Bizagi has.

Most of the time, the people using Bizagi are technical. They are thinking about what the data model represents and the next stage, e.g., how the model connects with the data and data model. The solution provides a fine edge between graphical strategy, representation, and the big picture; and how we can think about time, resources, and the general picture.

I would rate the solution as eight out of 10.

I use this solution internally for my company to support departments that want to visualize their processes.

This is a free solution that allows us to create quality visualizations for our company.

The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.

The stability of the product is fine, I have not had any issues in regards to this manner.

I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.

I have not needed to contact support. All of the questions that I had were answered in the FAQ's.

The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.

I was able to implement the solution by myself.

This is a free solution.

We may decide to increase our usage in the future and may consider switching to Visio.

Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.

I would rate this solution a seven out of ten.

We primarily use the solution for modeling.

The solution's simulation capabilities are the most valuable aspects.

I've not really found any features that are lacking. I've never tried other solutions, so I can't compare it to anything. So far, it's meeting my expectations.

There could be more documentation.

It would be useful if the solution also offered enterprise architecture and risk management capabilities.

I want to be able to use the whole Bizagi suite. I'm sure it's quite advanced and capable of doing more.

I've been using the solution for about two years now.

The solution is very stable. We haven't found any bugs or glitches. The solution doesn't crash. It's quite reliable.

We've never been in touch with technical support, so I don't have any experience with them at all.

I've not tried out other solutions at the company itself. This is the only solution I've used so far in this organization.

I have personally tried using Signavio, CPN Tools, and Visio.

The initial setup was very straightforward. It was not complex. 

Deployment was very quick. Within five minutes it was done.

I handled the installation myself.

We aren't really paying anything for the solution currently. I acquired this tool when I was using it at school during my Master's class. It was given to us as a package from the school, so I brought it to work to use.

Due to my previous experience with a few other tools, I knew they would not meet our needs, so I didn't evaluate them per se. Instead, we decided to try Bizagi.

I'm not sure which version of the solution we are using, but I don't believe it is the most recent version. I believe it is version 2.7.02.

We have ten users on the solution that strictly use it for modeling purposes.

I'd advise other companies to understand what they want first and what the tool should do for them. That way, when they look at different options, they'll have a list of features to seek out. It will help them discover which product will work best for them. No one should rush out to buy any product.

I'd rate the solution eight out of ten.

InnoVelocity is a leading independent specialist with Bizagi, with 12 expert consultants throughout the US having successfully delivered projects for 20+ customers over six years. InnoVelocity offers consulting packages ranging from short "kick start" and training engagements to long-term enterprise business transformation partnerships, and a full suite of services including Modeling/Analysis/Audit, RPA Implementation, BI/Analytics Implementation.

We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas, and Manufacturing. In common with all of these, the ease of use and agility of the product have allowed for rapid response to regulatory changes, and the visibility/data/reporting and built-in history tracking ensure appropriate documentation to demonstrate compliance.

Bizagi offers great ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves.

Bizagi has been aggressively adding features to maintain its market-leading position, however, in some cases, this has impacted the stability of certain product builds. Bizagi has been recently slowing down the pace of these changes and investing more in QA and support to address this concern, and we have seen some improvement in this area.

We have been using the solution since 2015.

Stability has been improving of late with the aggressive investments Bizagi is making in support and QA.

InnoVelocity has experience with enterprise-wide on-premise implementations of Bizagi and noted that the solution scales appropriately, so long as sufficient server resources are allocated and the correct configuration is applied. Bizagi is ending support for on-premise installations and moving all present and future customers to cloud, which runs on Azure.

Customer Service:

The US Customer Success team is top notch and ensures that needs are proactively addressed.

Technical Support:

A support team is available with different levels of SLA/response through a ticketing system.

Positive

We used Intalio BPMS with a number of our key customers in the past, but the company had dissolved and sold its assets. As a trusted partner to our customers, we helped them evaluate different alternatives, and Bizagi was universally selected because of its ease of use.

InnoVelocity is a specialist implementation partner for Bizagi, and we are often utilized to help clients in the US market stand up for the product and their development teams. Although the product is very easy to start using right away, it is highly advisable to ensure that in-house teams start their program with the most appropriate structures and best practices in place. Bizagi has been emphasizing their own professional services of late and is growing this team.

The value proposition of the product compared to its competitors is strong. The usage-based pricing model is a better value for larger organizations with many users. Smaller companies looking for a lower-cost perpetual license may be advised to explore other options.

When moving our key clients from Intalio BPMS to Bizagi, we assisted them in evaluating a number of other platforms against their requirements.

We use the solution to map all our processes, including HR and IT processes. It's installed on our desktops, and if we need to change a process, we can upload the change to our Drive for the others to download. There is nothing online or in the cloud. 

The solution provides insight into user activities and is excellent for optimizing processes and activities. We can also simulate where processes stop, so Bizagi significantly helps optimize our organization.

Bizagi helped us connect stakeholders with processes, giving them a greater understanding of our processes and interacting with them to increase optimization.  

Bizagi reduced our time-to-market because we can log our activities and activity details, improving our operation and providing standardization. The tool helped a lot with our SDCA cycle. 

The solution helped free up employees to do more valuable work, especially with the activity maps, which show employees what tasks to do and when to do them. It streamlines our processes, making them more efficient and saving time for everyone.  

The simulation is an excellent feature. 

Process management is easy with Bizagi; validating processes and assigning resources is straightforward.

Bizagi's orchestration capabilities are excellent; it's easy to use and very intuitive. It's one of the best solutions for modulating and mapping processes.  

We can adapt processes created with Bizagi as our business grows and more processes are automated; it's straightforward and intuitive. Even people unfamiliar with the solution comment on its simplicity and intuitive nature. 

I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't.

I also want more space to write in the activities and comments.

A good feature would be if the solution showed the time to validate when there is an error in the process, and if there is no connection between activities, for that to notify us in red. 

I've been using Bizagi for six years. 

The solution's stability is excellent. It does freeze very rarely, but it's quick to go back to normal when that happens.

The solution is highly scalable because it's free to download and use. It's also very straightforward to use, so a broad spectrum of people can interact with it.

I didn't have to contact customer support so far. I got all my questions answered by visiting the FAQ on the Bizagi website, so the support is excellent in that sense.

We briefly used IBM Blueworks Live and switched because the company changed its partnership with IBM one month after I joined. We had to continue mapping processes, and I was already familiar with Bizagi, so we went with that.

The initial setup was very straightforward, and I could do it in Portuguese, which helped a lot.

We use the free version of the solution because the price is in dollars, making it expensive for where we are in Brazil.

I rate the product nine out of ten. 

Right now, I am just using the modular version of the product.

The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.

In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.  

The initial setup is super simple.

What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.

There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.

I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties. 

I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback. 

I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task. 

I've been using the solution for five to six years.

I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.

The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well. 

I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember. 

Previously it was super easy to at least use a modular version. I'm not yet using the professional version.

I prefer to have a free solution to start with. 

Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.

I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.

I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine. 

I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option. 

We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well. 

Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi. 

The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.

I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option. 

I've been using this solution for four years, we are using the free version. 

The solution is very stable. 

I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now. 

There is good community support and the site is quite rich. You can find any information there. 

We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option. 

I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it. 

I would rate this solution a nine out of 10. 

I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.

The mapping features are the solution's most valuable aspect.

The solution offers great usability.

The user interface is pretty good.

It's a stable product that's simple to use.

We like that it's free to use and doesn't cost us anything.

The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.

I've been using the solution for about four years.

The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.

I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.

Currently, 12 to 13 people use it within our organization.

I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.

The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.

We didn't previously use a different solution. This was the first option we chose.

The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.

I'm not sure how many staff members you need for deployment and maintenance.

We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.

We didn't evaluate other options before choosing this product.

We're just customers. We don't have a business relationship with Bizagi.

I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.

Overall I'd rate it nine out of ten. We've had a good experience using it.