We are using it for our processes. We have its latest version.
Transformation Manager at a healthcare company with 11-50 employees
Good price and easy to create different types of processes, but doesn't integrate with other solutions and not suitable for complex processes
Pros and Cons
- "Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
- "Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult. Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good."
What is our primary use case?
What is most valuable?
Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users.
What needs improvement?
Bizagi doesn't have integrations with other solutions, such as ERP systems. In the industry and your company, you have a lot of systems with which you need to integrate, but Bizagi doesn't have such integrations, which makes it very difficult.
Its scalability can also be improved. It is good for a startup, but when you need something more complex, it is not good.
For how long have I used the solution?
I have been using this solution for one year.
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What do I think about the stability of the solution?
It is stable. We have a good impression of its stability and don't have any issues.
What do I think about the scalability of the solution?
Its scalability is low. It is good for a startup, but when you need something more complex, this solution is not good. We have up to 50 users.
What about the implementation team?
We have two to five engineers for its deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
It is not expensive.
Which other solutions did I evaluate?
We are evaluating Appian and OutSystems to replace Bizagi. Appian or OutSystems can be implemented locally. This technology is good for transformation.
What other advice do I have?
It is good for proof of concept. You can have a lot of issues if you don't know the features. It is a good solution, but when you have a complex problem, it is not enough.
I would rate Bizagi a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Analysis and Monitoring Manager at a government with 51-200 employees
Excellent for mapping processes; stable with good community support
Pros and Cons
- "Great mapping feature that's easy to use."
- "The open source version lacks the option to publish."
What is our primary use case?
Our primary use case is for mapping the processes in our organization. I'm the evaluation and monitoring manager and we are customers of Bizagi.
What is most valuable?
The basic mapping feature is key for me. It's fantastic, it's easy to use and it's free. I don't know why it's free but I think it's excellent.
What needs improvement?
I think if they could go back to the modeling option or the simulation, that would be good. They also used to have a publish option but they closed that and it's now only available with the pay option.
For how long have I used the solution?
I've been using this solution for four years, we are using the free version.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
I think the scalability is fine although we haven't tested it. We have 13 users in the organization and no plans to extend usage for now.
How are customer service and technical support?
There is good community support and the site is quite rich. You can find any information there.
What's my experience with pricing, setup cost, and licensing?
We haven't dealt with the cost or licensing aspects because we're using the free option. The paid solution is quite expensive. We don't have enough money to take a license for the solution so we use the open source option.
What other advice do I have?
I recommend this product to anyone interested in mapping processes. It's very stable and I don't have any problems with it.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Bizagi
March 2025

Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
Analysis and Monitoring Manager at a government with 51-200 employees
Free to use and stable with very straightforward usability
Pros and Cons
- "The user interface is pretty good."
- "The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
What is our primary use case?
I primarily used the solution to map the whole process of the organization. Over the last year, I used it a lot - about four hours each month.
What is most valuable?
The mapping features are the solution's most valuable aspect.
The solution offers great usability.
The user interface is pretty good.
It's a stable product that's simple to use.
We like that it's free to use and doesn't cost us anything.
What needs improvement?
The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free.
For how long have I used the solution?
I've been using the solution for about four years.
What do I think about the stability of the solution?
The solution is quite stable. There aren't any problems with bugs or glitches and it doesn't crash or freeze. It works well.
What do I think about the scalability of the solution?
I've never tried to scale the solution, so it's hard to gauge how well it would perform. For now, for how we use it, it's fine. We don't plan on increasing usage yet.
Currently, 12 to 13 people use it within our organization.
How are customer service and technical support?
I've never used technical support, so I can't speak to their level of knowledge or their responsiveness.
The community support or documentation is fine, however. The site is quite rich, and we can find answers to a lot of problems using the documentation itself. There are lots of videos and articles. It's easy to find what we need. We don't need to call anyone.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. This was the first option we chose.
How was the initial setup?
The initial setup was pretty straightforward. The explanations for using the tool are pretty good. Initially, I had an older version. I published with the HTML format and published them on the internet.
I'm not sure how many staff members you need for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We're using the free version of the solution. We don't have to pay any licensing fees. We like dealing with open-source, as our company doesn't have too much of a budget. There aren't any additional costs for how we use it.
Which other solutions did I evaluate?
We didn't evaluate other options before choosing this product.
What other advice do I have?
We're just customers. We don't have a business relationship with Bizagi.
I would recommend this product to anyone who is interested in mapping and doesn't have too much of a budget. It offers enough features to work well for most use cases.
Overall I'd rate it nine out of ten. We've had a good experience using it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Free solution used to visualize processes, but lacks quality integration opportunities
Pros and Cons
- "This is a free solution that allows us to create quality visualizations for our company."
- "The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
What is our primary use case?
I use this solution internally for my company to support departments that want to visualize their processes.
What is most valuable?
This is a free solution that allows us to create quality visualizations for our company.
What needs improvement?
The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365.
What do I think about the stability of the solution?
The stability of the product is fine, I have not had any issues in regards to this manner.
What do I think about the scalability of the solution?
I don't have much to comment on the scalability as we use it as a standalone. We currently have about twenty to thirty people working on this solution locally who are a part of the design management team in addition to some consultants.
How are customer service and support?
I have not needed to contact support. All of the questions that I had were answered in the FAQ's.
How was the initial setup?
The initial setup was not too difficult. Though, the process during registration was not 100% clear, so this required a bit more time than I was expecting. All-in-all the process took ten to fifteen minutes.
What about the implementation team?
I was able to implement the solution by myself.
What's my experience with pricing, setup cost, and licensing?
This is a free solution.
Which other solutions did I evaluate?
We may decide to increase our usage in the future and may consider switching to Visio.
What other advice do I have?
Bizagi is a good, free solution for companies that do not need to make complex diagram or flows. For those looking to create more complex visualizations, such as electrical schedules, or if you want to integrate better with other standard products, I would suggest going with Visio.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a recruiting/HR firm with 10,001+ employees
User friendly with quality options; very quick and easy to install
Pros and Cons
- "Very user friendly and a professional solution."
- "Difficult to export in formats other than PDF."
What is our primary use case?
My primary use case of this product is to draw processes. I don't deal with any of the automatization or other features. I'm a customer of Bizagi and I work at a consulting company in Spain.
What is most valuable?
The solution is very user friendly and the icons and options are high quality. I always use it as a modeler, not as a BPM.
What needs improvement?
The solution has issues when it comes to exporting in formats other than PDF, which is what I used to do. It's difficult sometimes to connect with a solution like Visio. For example, if I try to import, it's difficult because they don't keep the same pattern and process. The tools have been moved so I never connect Visio and Bizagi. The formats should be simplified, in my opinion. I'd like to be able to develop collaborative work but it's difficult to see how I could do this with Bizagi. Exporting is quite difficult and it's also impossible to attach documents. The design doesn't support this and it would be helpful if they could add this feature.
For how long have I used the solution?
I've been using this solution for almost four years.
What do I think about the stability of the solution?
I haven't had any problems, this is a stable solution.
How was the initial setup?
The initial setup is very straightforward, it took me maybe four or five minutes. The product doesn't require maintenance. They update every new version as it appears. Sometimes there is an issue because the program comes out in English first, and it can take two or three weeks before the Spanish version comes out. I generally wait two or three weeks until they bring out the Spanish version and that's when I download it.
What's my experience with pricing, setup cost, and licensing?
I'm using the free version so there are no licensing costs.
Which other solutions did I evaluate?
Visio is also currently used in the company. It's now integrated with Office 365 and this is an advantage that Bizagi lacks. I think Visio is probably easier to use because they have more libraries of icons and things like that. Bizagi focuses on BPM while Visio can be used for a lot of things because it has a lot of libraries and different topics, more functionalities than Bizagi.
One thing Bizagi could implement would be the option for collaborative work because it's difficult to work with another person the way things are now. In my view, the collaborative factor is underdeveloped in Bizagi. Visio is used by most people in the company, I'm the only one using Bizagi. I used to use it on a daily basis but only occasionally now.
What other advice do I have?
I would recommend this solution because it's easy to use and very quick to install.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a consultancy with 1,001-5,000 employees
Easy to set up and has an updated design but needs better reporting functionality
Pros and Cons
- "The initial setup is super simple."
- "I'm not really satisfied with the reporting aspect."
What is our primary use case?
Right now, I am just using the modular version of the product.
What is most valuable?
The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.
In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.
The initial setup is super simple.
What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.
There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.
What needs improvement?
I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties.
I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback.
I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task.
For how long have I used the solution?
I've been using the solution for five to six years.
Which solution did I use previously and why did I switch?
I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.
How was the initial setup?
The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well.
What's my experience with pricing, setup cost, and licensing?
I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember.
Previously it was super easy to at least use a modular version. I'm not yet using the professional version.
I prefer to have a free solution to start with.
Which other solutions did I evaluate?
Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.
What other advice do I have?
I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.
I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine.
I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option.
We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Manager at a energy/utilities company with 10,001+ employees
Good speed and compatibility with Visual Studio and .NET, but needs integration with other solutions and support for right-to-left languages
Pros and Cons
- "The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
- "It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."
What is our primary use case?
We use it in our company for the automation of processes.
How has it helped my organization?
We have used it for 50% of processes in our company. It has been good in converting 50% of manual processes to automatic processes.
What is most valuable?
The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it.
Its speed is very good, and it is also stable and easy to deploy.
What needs improvement?
It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
It is stable. We didn't have any crashes or other similar things.
What do I think about the scalability of the solution?
It is suitable for us. We have 1,000 people in our country. We can use it within the company or from other sites, such as from home.
How are customer service and technical support?
We do everything inside our company. We don't use the support of Bizagi for incidents or other things.
How was the initial setup?
Its deployment is simple. It not hard or complex.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution to others because it has been helpful for us.
I would rate Bizagi a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
A stable, scalable, and comprehensive solution that is easy to learn and compatible with BPMN
Pros and Cons
- "It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. Bizagi is very fast in responding to and fixing the issues."
- "It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."
What is our primary use case?
Governance and academic secretariat are our principal areas. We use this solution for planning and tender cost management.
What is most valuable?
It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool.
Bizagi is very fast in responding to and fixing the issues.
What needs improvement?
It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
We did not find any issues with scalability. For the academic area, we have about 53 users, and they include the management staff and the operational staff. For governance, we have about 14 users, and five of them are for strategic tasks.
How are customer service and support?
Their technical support is quite satisfactory. They are very fast at resolving the issues. They are also helpful for business orientation and transition of the tools.
Which solution did I use previously and why did I switch?
I have used IBM BPM, Oracle BPM, and Camunda BPM. Bizagi is easy to install and use. Bizagi is also quite comprehensive and easy to learn as compared to other solutions. It is also fully compatible with BPMN virtual tool.
How was the initial setup?
The initial setup is very easy, but you must well state the requirements. It is very important.
What other advice do I have?
I like this solution because it provides what you need. I would rate Bizagi an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Actually, Bizagi has collaboration built-in. See https://help.bizagi.com/proces... for details on the Modeler collaboration.
You say there are issues with exporting? Which version of Bizagi are you using? We have no issue exporting Bizagi to PDF or Word, and with BPMN 2.0 compatibility, the ability to move models in and out is fairly direct.