Bizagi Reviews, Competitors and Pricing

Riccardo Lombrici

Area Manager at a consultancy with 51-200 employees

Nov 30, 2021

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Great flexibility but some connectivity issues

Pros and Cons

"What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand."

"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."

What is most valuable?

What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand.

What needs improvement?

I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected. In fact, when I made a simulation about the flow, I found a lot of errors and got many mistake messages. So I have to try again and re-connect. I'm not sure if it's a problem with my operating system, or if it's a Bizagi problem because sometimes it depends on how Bizagi talks with the operating system and vice versa. I use a free version, so maybe the professional version is different.

I would like to see a way to check the workload of the users. I thought you could upload the number of FTE working on a singular activity, but you can't.

For how long have I used the solution?

I've been using this solution for about two years.

What do I think about the stability of the solution?

There are no problems with the general stability of the product. Sometimes when you close a file and try to reopen, it says it didn't connect. Other than that the stability is perfect.

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How was the initial setup?

I had no issues with the initial setup process.

What other advice do I have?

I give this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1362441

Director General at a recruiting/HR firm with 1-10 employees

Dec 8, 2021

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Stable, scalable, and easy to set up

Pros and Cons

"Very, very stable."

"Can be difficult for new users."

What is our primary use case?

My primary use case of this solution is process optimization.

How has it helped my organization?

Documented processes. Determine the cost and the times that the processes take. Optimized processes.

What is most valuable?

Use it. It is very easy to operate it following the training provided by the institution. Its operation is very easy. It is very stable.

What needs improvement?

Interface with the cloud.

Integrate so that updates can be done from the PC.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

Bizagi is very, very stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

It's very difficult to contact support unless you pay for it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Yes.

It did not integrate my requirements

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

I implemented it alone

What's my experience with pricing, setup cost, and licensing?

All solutions are similar

Which other solutions did I evaluate?

Alfresco

What other advice do I have?

For me, Bizagi is the best software. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

Bizagi

January 2025

Free Report: Bizagi Reviews and More

Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.

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831,265 professionals have used our research since 2012.

it_user1015212

Senior Specialist Consultant - Strategy Execution at cognition-labs

Aug 29, 2019

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Easy to navigate and use and requires minimal resources

Pros and Cons

"I like all of the features. I like that you can simulate the processes and add the time standard."

"The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us."

What is our primary use case?

We used the hybrid deployment model. Our primary use case of this solution was to document the processes and then be able to simulate the changes.

What is most valuable?

I like all of the features. I like that you can simulate the processes and add the time standard. It has a good modeling interface, although there are some improvements that we may implement. The e-learning was useful, helpful, and saved us time. It gets people up to speed very quickly and because it has interesting standards it was easy to adopt and ensure conformity.

What needs improvement?

The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us.

In the next release, it would be nice that once you modeled the process it would be easier if it had a Word document that spoke about the procedures and controls. It should also have annotation for risk control. I am not able to extrapolate procedures from the process.

For how long have I used the solution?

I have used Bizagi for one year.

What do I think about the stability of the solution?

Besides for the performance issue, it is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We haven't needed to contact their technical support.

Which solution did I use previously and why did I switch?

We previously used Microsoft Vizio. The switch was an obvious choice for us. In Vizio, you can't simulate and you have to train the staff to understand whereas Bizagi is easier. It's also easier to navigate and to use and requires minimal resources.

How was the initial setup?

The initial setup was straightforward. The entire deployment took a day,it didn't take long. We require around five people for the deployment and maintenance. There's an internal team but they don't have to be full-time. It wasn't a bid decision to buy into this deployment. Because of the way the e-learning is set up, it was easy to deploy.

What about the implementation team?

We were able to do the setup by ourselves.

What other advice do I have?

I would advise someone considering this solution to try it first. It's cost-effective to run. It's a great solution. I would recommend it.

I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user129645

Head of BPM with 51-200 employees

Jun 18, 2014

We’ve experienced up to 50% improvement in process time due to our usage of Bizagi

Having used Bizagi for four years now, I believe the full BPMN support, the internal data model, and the reporting module are the most valuable features of this solution. We have automated one of the most complex insurance processes - Corporate Risks Underwriting. Alongside our manual, hard to manage Medical insurance examination process, we now have (within just a few months), fully automated enterprise-class management reports – both processes have improved remarkably the way we function as a company.

We’ve encountered nearly zero issues with deployment, stability, and scalability, hence the full 5 out of 5 star rating. Prior to using Bizagi, we were not using any other BPM solution; furthermore, we did not evaluate any other BPM options before choosing Bizagi as we were fully satisfied with the proof of concept.

The initial setup of Bizagi was extremely straightforward. We implemented via a vendor team for the first version, and subsequent versions have been implemented in-house. The vendor’s level of expertise is outstanding and I’d rate the overall level of customer service and technical support as excellent. Regarding the product, I would say it could be improved in terms of scripting and its lack of debugging.

For those thinking about implementing Bizagi, I’d suggest the following: Start with an existing process, automate it, and then improve. At the beginning, consider if case management is part of your process; if so, you can implement case management using standalone sub processes. Finally, take full advantage of the out-of-the-box managerial reports to increase control and visibility of your automated processes.

So far we’ve experienced up to 50% improvement in process time due to our usage of Bizagi BPM.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user837789

Lider CIO at a program development consultancy

Mar 15, 2018

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The user logic is very easy to understand, even for people who are not engineers nor developers

Pros and Cons

"Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
"The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users."
"The user logic is very easy to understand, even for people who are not engineers nor developers."

"One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."

What is our primary use case?

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server.

How has it helped my organization?

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

What is most valuable?

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users.

Another feature of this product is its technical documentation.

What needs improvement?

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.

For how long have I used the solution?

More than five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1334865

Senior Manager, ITSM at a hospitality company with 51-200 employees

May 13, 2020

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Helps us with our login systems but the performance is slow

Pros and Cons

"The approval process is simple."

"In terms of what needs improvement, the costs can be lowered."

What is our primary use case?

Our primary use case is for in-house login systems like the help desk, change management, and programming.

What is most valuable?

The approval process is simple.

What needs improvement?

In terms of what needs improvement, the performance issue can be speeded up.

For how long have I used the solution?

I have been using Bizagi for four years.

What do I think about the stability of the solution?

In terms of the stability, sometimes it runs too slowly.

What do I think about the scalability of the solution?

We have around 100 users in my company.

How are customer service and technical support?

I have contacted their technical support. We have paid for the license.

What other advice do I have?

Bizagi is a good solution. I would rate it a six out of ten. I don't fully use it. It has slow performance. I only use 60% of its power. If it wasn't so slow I would rate it a nine or eight.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user80124

Business Analyst at a tech vendor with 51-200 employees

Jan 14, 2014

The best BPM product we’ve seen

Bizagi Process Modeler transformed Kyocera’s business documentation processes through powerful features and slick support.

Kyocera Document Solutions recognized that it needed a formal BPMN tool to standardise the documentation of its business processes.

Thanks to Bizagi, Kyocera now uses one system of documentation throughout the organization, transforming the business beyond measure. Here is our journey and the benefits so far.

Business problem

Before implementing Bizagi, we mapped or documented our processes through several different solutions/tools (Visio, PowerPoint, and even Excel, to name a few). I’m the first to admit that process thinking was not our strongest suit.

We knew we needed to streamline and professionalize our documentation so, at the beginning of 2012, we researched and then tested many of the solutions on the market.

When we switched to Bizagi, our intent was to use a professional tool – following the standards of Business Product Model and Notation (BPMN) – to ensure that our company was using one system of documentation throughout the organization.

Extraordinary functionality

The functionality within Bizagi is outstanding and has been key to achieving continuous process improvement. For example, the “Publish to PDF” function within the Process Modeler has enabled us to generate reports easily and spontaneously – as we need them. The “Standard Operating Procedure” (SOP) function has also been extraordinarily helpful to us.

Bizagi is the business hub

Because we now document all of our processes, we have developed our thinking in powerful ways. Our team now considers what we do in a reflective manner that allows us to identify any weak points in our processing and overcome them.

Once we have the Bizagi documentation, we are able to review the procedure, and either approve it or refine it. One employee told me recently: “When somebody wants to discuss any specific business operations with me, I say: Make a Bizagi out of it, then we can discuss.” ‘Bizagi’ has become a standard term around the office!

Rapid frontline support

Bizagi also offer fantastic technical support. The helpdesk make themselves available to their customers in many different ways, including forums and video tutorials. We rarely need to turn to them directly, but on the few occasions that we did, they responded rapidly and with clear and thorough explanations and instructions.

Low maintenance solution

Another real plus point is the low cost of maintenance. Only when we update a new version of Bizagi on all of our machines do we turn to our IT department for a centralized roll-out. The software is stable and we’ve enjoyed smooth sailing overall.

Summary

Bizagi is by far the best product we have seen of its kind, and we’re very pleased with the professional results.

it_user3876Database Manager at a tech company with 51-200 employees

Report as inappropriate

Jan 22, 2014

Hi Michael Kahler. Bizagi offers two packages of support service for its customers.

• Basic Support Service
• Premium Support Service

Which support service you have used?

it_user7959

Solution Architect / Senior Consultant at Vivento AS

Aug 22, 2015

Simple, easy and straightforward

Used it for over 4 years now in my company. Simple, easy and straightforward software for documenting processes - if that is the only thing you want to do. And it's free :-)

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user2652Project Manager at a non-tech company with 10,001+ employees

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Dec 22, 2013

One of the best BPM solutions for documentation projects which helps to reduce paperwork. The important thing is that it is very user friendly. Any user or organization can easily adapt it.

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