Bizagi Reviews, Competitors and Pricing

Business Analyst at a tech vendor with 51-200 employees

Jan 14, 2014

The best BPM product we’ve seen

Bizagi Process Modeler transformed Kyocera’s business documentation processes through powerful features and slick support.

Kyocera Document Solutions recognized that it needed a formal BPMN tool to standardise the documentation of its business processes.

Thanks to Bizagi, Kyocera now uses one system of documentation throughout the organization, transforming the business beyond measure. Here is our journey and the benefits so far.

Business problem

Before implementing Bizagi, we mapped or documented our processes through several different solutions/tools (Visio, PowerPoint, and even Excel, to name a few). I’m the first to admit that process thinking was not our strongest suit.

We knew we needed to streamline and professionalize our documentation so, at the beginning of 2012, we researched and then tested many of the solutions on the market.

When we switched to Bizagi, our intent was to use a professional tool – following the standards of Business Product Model and Notation (BPMN) – to ensure that our company was using one system of documentation throughout the organization.

Extraordinary functionality

The functionality within Bizagi is outstanding and has been key to achieving continuous process improvement. For example, the “Publish to PDF” function within the Process Modeler has enabled us to generate reports easily and spontaneously – as we need them. The “Standard Operating Procedure” (SOP) function has also been extraordinarily helpful to us.

Bizagi is the business hub

Because we now document all of our processes, we have developed our thinking in powerful ways. Our team now considers what we do in a reflective manner that allows us to identify any weak points in our processing and overcome them.

Once we have the Bizagi documentation, we are able to review the procedure, and either approve it or refine it. One employee told me recently: “When somebody wants to discuss any specific business operations with me, I say: Make a Bizagi out of it, then we can discuss.” ‘Bizagi’ has become a standard term around the office!

Rapid frontline support

Bizagi also offer fantastic technical support. The helpdesk make themselves available to their customers in many different ways, including forums and video tutorials. We rarely need to turn to them directly, but on the few occasions that we did, they responded rapidly and with clear and thorough explanations and instructions.

Low maintenance solution

Another real plus point is the low cost of maintenance. Only when we update a new version of Bizagi on all of our machines do we turn to our IT department for a centralized roll-out. The software is stable and we’ve enjoyed smooth sailing overall.

Summary

Bizagi is by far the best product we have seen of its kind, and we’re very pleased with the professional results.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user3876Database Manager at a tech company with 51-200 employees

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Jan 22, 2014

Hi Michael Kahler. Bizagi offers two packages of support service for its customers.

• Basic Support Service
• Premium Support Service

Which support service you have used?

Riccardo Lombrici

Area Manager at a consultancy with 51-200 employees

Nov 30, 2021

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Great flexibility but some connectivity issues

Pros and Cons

"What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand."

"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."

What is most valuable?

What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand.

What needs improvement?

I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected. In fact, when I made a simulation about the flow, I found a lot of errors and got many mistake messages. So I have to try again and re-connect. I'm not sure if it's a problem with my operating system, or if it's a Bizagi problem because sometimes it depends on how Bizagi talks with the operating system and vice versa. I use a free version, so maybe the professional version is different.

I would like to see a way to check the workload of the users. I thought you could upload the number of FTE working on a singular activity, but you can't.

For how long have I used the solution?

I've been using this solution for about two years.

What do I think about the stability of the solution?

There are no problems with the general stability of the product. Sometimes when you close a file and try to reopen, it says it didn't connect. Other than that the stability is perfect.

How was the initial setup?

I had no issues with the initial setup process.

What other advice do I have?

I give this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user112842

Works with 51-200 employees

Jul 30, 2017

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We made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain

Pros and Cons

"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."

"Agriculture, Industry."

What is most valuable?

Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify.

How has it helped my organization?

In the past, we took from 1-3 days for a vacation request for the whole process, and now it's for 2 hours.

What needs improvement?

Agriculture, Industry.

For how long have I used the solution?

Since October 2011.

What do I think about the stability of the solution?

Yes, sometimes when we execute EXPRESSIONS Xpath, we don't always get the same result.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

9 out of 10.

Which solution did I use previously and why did I switch?

Yes, we used Bonita Soft, Oracle BPM Suite, W4 Business First ,

We switched between several solutions because we made a benchmarking between BPM solutions.

How was the initial setup?

The installation was so easy, of course with the help throw the Forum or The GUIDES offered with the softwares.

What's my experience with pricing, setup cost, and licensing?

For the prices, we didn't try a negotiations about licensing or pricing, but if i can say a word about this, I find Bizagi prices to be well thought out.

Which other solutions did I evaluate?

As I answered previously, we made a large benchmarking between several BPM solutions and personally, Bizagi is far well ranked in this domain.

What other advice do I have?

My advice to any experience of implementation of the solution is to study at first our the business and start by modeling processes and try to copy the reel work to a modeling methodology without trying to develop or automate processes, and after a successful step in modeling, it will be easy to go to data modeling and continue the others steps until implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Amir Elsayed Fathy, PMI-PBA

Senior System Analyst at a tech services company with 51-200 employees

Jul 31, 2017

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We used it to model all business processes

Pros and Cons

"BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."

"Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."

What is most valuable?

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

How has it helped my organization?

We used it to model all business processes using OMG standard BPMN 2.0.

What needs improvement?

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

How are customer service and technical support?

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

Which solution did I use previously and why did I switch?

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Which other solutions did I evaluate?

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

What other advice do I have?

Check the online training library of Bizagi. It will be very helpful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user7959

Solution Architect / Senior Consultant at Vivento AS

Aug 22, 2015

Simple, easy and straightforward

Used it for over 4 years now in my company. Simple, easy and straightforward software for documenting processes - if that is the only thing you want to do. And it's free :-)

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user2652Project Manager at a non-tech company with 10,001+ employees

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Dec 22, 2013

One of the best BPM solutions for documentation projects which helps to reduce paperwork. The important thing is that it is very user friendly. Any user or organization can easily adapt it.

See all 2 comments

reviewer1362441

Director General at a recruiting/HR firm with 1-10 employees

Dec 8, 2021

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Stable, scalable, and easy to set up

Pros and Cons

"Very, very stable."

"Can be difficult for new users."

What is our primary use case?

My primary use case of this solution is process optimization.

How has it helped my organization?

Documented processes. Determine the cost and the times that the processes take. Optimized processes.

What is most valuable?

Use it. It is very easy to operate it following the training provided by the institution. Its operation is very easy. It is very stable.

What needs improvement?

Interface with the cloud.

Integrate so that updates can be done from the PC.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

Bizagi is very, very stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

It's very difficult to contact support unless you pay for it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Yes.

It did not integrate my requirements

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

I implemented it alone

What's my experience with pricing, setup cost, and licensing?

All solutions are similar

Which other solutions did I evaluate?

Alfresco

What other advice do I have?

For me, Bizagi is the best software. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user837789

Lider CIO at a program development consultancy

Mar 15, 2018

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The user logic is very easy to understand, even for people who are not engineers nor developers

Pros and Cons

"Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand even for people who are not engineers or developers."
"The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users."
"The user logic is very easy to understand, even for people who are not engineers nor developers."

"One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement."

What is our primary use case?

I have helped some companies to automate processes in different environments. Most of them are in Windows Server and SQL Server.

How has it helped my organization?

Bizagi is a very useful tool because it does not require you to program. The user logic is very easy to understand, even for people who are not engineers nor developers.

What is most valuable?

The main feature of Bizagi is the speed to which we can automate processes and how we can modify them without a strong impact on the end users.

Another feature of this product is its technical documentation.

What needs improvement?

One of the features which could be improved is machine learning. Even though this product has been working on this topic, we can see that it still requires improvement.

For how long have I used the solution?

More than five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user93831

Project Manager at a tech services company with 1,001-5,000 employees

Jan 25, 2017

Outstanding support from start to finish…and great features too

As a consultant, I have witnessed Bizagi being successfully implemented across many companies and niche areas. I confidently give it top marks in all aspects, from its powerful documentation capabilities to the easy-to-use process automation tools. Bizagi also provides unique customer service and support, which is outstanding from start to finish.

Setting up the Bizagi system is really simple with its “carousel” (or process wizard) and intuitive interface. There’s also plenty of free online resources to help you automate your first process, and a very knowledgeable technical support team that can walk you through any questions that invariably crop up. It is refreshing to work with a group of people who really know their product and structure as well as the Bizagi support team does. In addition, I used a vendor team to implement Bizagi among my customers, and they had a pretty good handle on the tool and its functionalities.

Another really positive aspect of Bizagi is the fact that the company is incredibly open to hearing their customers. I made several product suggestions, most of which were implemented in the next release of the Modeler and Suite, including a process simulation tool. Yes, I’ve had a few deployment and stability issues but the support team helped me clear these up quickly and easily.

Existing customer license agreements have put me in contact with other toolsets such as Aris, Intalio and Accuprocess, but I must say that Bizagi is still my go-to process modeler.