Bizagi Reviews, Competitors and Pricing

Head of Business Improvement with 501-1,000 employees

Jun 6, 2014

Bizagi has been extremely valuable for implementing and communicating business process improvements.

We’ve been using Bizagi for four years now; we switched from Visio because of their poor support for BPMN. Before switching to Bizagi, we had considered several other solutions, like TIBCO and Bonita, but felt Bizagi was the best – the fact that it’s free was a big plus too.

On a scale from 1-5 (1=worst, 5=best), I would give Bizagi a 5. I find the following features to be the most valuable:

Compatibility with BPMN.
Microsoft-style design, so that the look and feel are immediately familiar to MS Office users.
Ease of use.
Ability to publish to web pages, especially with latest enhancements around search and dragging of models.
Ability to link symbols to documents, URLs, etc.
Focus on collaboration

In the four years that our organisation has been using Bizagi, I’d say that it has significantly improved the way our organization functions due to the product’s ability to draw the as-is and to-be processes that we analyse and implement – this has allowed us to both standardise the way we capture and document our processes, and become more effective in implementing and communicating business process improvements.

There are several improvements that could be made with regard to functionality, but these are just minor and don’t impact our productivity on the daily basis and the Bizagi support team is already informed and working to address these.

Initially, setup was very simple (and free) and we implemented the solution in-house, but when we wanted to switch to centrally controlled roll-out we encountered the problem that you cannot run a standard Microsoft silent installation via SCCM server, which makes it difficult for us to maintain the versions installed. One of our IT people has had several email exchanges with Bizagi technical people, but this one remains unresolved.

In terms of technical support, I’d say the service is average – when we post items on the support forum it can take some time before there’s any response. However, as this is a free product, we can’t complain.

If others were to implement this solution, I’d recommend the following:

If you want to install Bizagi for a number of users and maintain it centrally, do a full test first in case you encounter the same issues we did.
Make sure users have some knowledge of BPMN.
Definitely encourage new users to use the excellent online training materials and resources Bizagi provides.

Overall we feel Bizagi has had a significant and positive impact on our organisation – not only improving the standards of process modelling and documentation, but also raising the profile of process modelling as a tool for business improvement. The application is easy to use and highly functional, and one that we have no hesitation in recommending to others.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

reviewer1595577

Graduate Trainee at a computer software company with 51-200 employees

Sep 13, 2021

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A low-code business process modeling and automation platform with a powerful business process management engine

Pros and Cons

"I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."

"Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."

What is our primary use case?

Bizagi is a very powerful business process management engine. I think it's one of the better solutions out there. You can take very niche processes and map them completely using the Bizagi engine. Bizagi is predominantly a BPM engine.

What is most valuable?

I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market.

The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.

What needs improvement?

Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that.

For how long have I used the solution?

I have been using Bizagi for about two weeks.

What do I think about the stability of the solution?

I'm not sure I can comment on stability just yet, but I did have an okay experience. I didn't have any issues.

What do I think about the scalability of the solution?

It's definitely a scalable solution.

What about the implementation team?

I did install Bizagi in my system, and that's how I tested it out. The file itself was around one and a half GB, and that's more than what you typically use for the cloud and cloud stations. It probably took me about half an hour to install and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it.

What other advice do I have?

I would recommend this solution to new users depending on the use case. If you want it to manage processes that involve a lot of stakeholders, a lot of departments, and a lot of fragmented pieces of data, then I would definitely recommend Bizagi.

On a scale from one to ten, I would give Bizagi a nine.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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reviewer1598529

EstagiÃ¡ria em processos

Jun 12, 2021

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Accessible user manuals, plenty of tools, and nice user interface

Pros and Cons

"The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi."

"The solution is a bit heavy on resources and has slowed down my computer."

What is most valuable?

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

What needs improvement?

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

For how long have I used the solution?

I have been using this solution for two days.

Which solution did I use previously and why did I switch?

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

What other advice do I have?

I rate Bizagi a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user92886

Business Process Consultant at a tech services company with 10,001+ employees

Feb 11, 2015

I highly recommend Bizagi to business process students and researchers

Bizagi is the most user friendly BPM suite that supports BPMN 2.0 all the way from modeling to execution. Although BPMN has been described as hard to fully implement in real-life. Bizagi is a very good tool for researchers to take BPMN theory into practice. Through modeling, running and testing business processes researchers can implement existing process patterns and also discover new ones. Bizagi has high potential to fully support BPMN 2.0 functionality, its support team is highly engaged with users and takes initiative in involving the users through feedback and providing top-notch customer support.

I highly recommend Bizagi to business process students and researchers.

it_user71757

CIO at Prince Sultan Military Medical City (PSMMC)

Dec 4, 2013

Implementing Bizagi has been a major success. It reduced costs and supports continuous improvement.

Having just successfully completed the end-to-end patients’ care automation for our 2,000 outpatients’ unit, we delivered 13 processes with Bizagi to improve patients’ registration and security for our 1,400 bed hospital.

Before implementing Bizagi BPMS, our legacy-based Hospital Information System (HIS) did not offer proper validation options during the registration leading to fraud and misinformation of patients. The system was also prone to user input errors, had no process support and a weak data consistency.

Migrating from the legacy platform to a new process oriented solution was a huge leap for our hospital. Bizagi built the bridge between the legacy and the BPM system. Powerful integration and web services together provide a wraparound layer which cleanses and validates the patient data fetched from the legacy HIS. Through intuitive workflow modeling, BPM accelerates data quality and compliance, be it for new patient on-boarding, biometric ID and reporting. A robust process for registering patients was established with clearly defined roles and responsibilities for the clerks and managers of the department. With the powerful process analytics tool, it is possible for the management to audit the activities performed by the clerks, analyze the trends and foresee the requirements of the medical city in ways never done before.

The focus currently is on two types of cases, Medical Card Exchange and New Registration; these include creation of 8 new cases for card exchange, per hour, per work station. As 10 work stations were set up around the hospital to swap the old for new cards, the hospital handled 400 to 600 Card Exchange cases per day. At the same time there is an average of over 600 Registration cases created each month.

From an organization perspective, the project has been a major success. A process oriented work culture was introduced and adopted at the Patient Affairs department. There is now more clarity about the tasks that are assigned to the clerks, while all stakeholders are more efficient and productive, as they handle less paperwork. In addition, all steps are achieved in a structured manner and there is more control and visibility over the whole operation, which leads to increased compliance with health care auditing policies.

In addition, the Bizagi system supports the continuous improvement and optimization of registration processes. Costs were also reduced by removing all mundane, manual activities and paperwork as well as introducing better ways of deploying resources and people.

New standardized processes, transparency, better control and easy access to all related information helps to deliver traceability and auditability at any stage required.

This resulted in the registration time reduced by 50%, human errors decreased by 80% and staff productivity increased by 60%.

In addition, both our hospital and the physicians qualify for recognition as high-quality care providers which leads to pay-for-performance. The BPM solution makes it relatively simple to submit large volumes of sample data showing that they meet established treatment performance thresholds.

Bizagi BPM helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients’ care.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.

it_user92886Business Process Consultant at a tech services company with 10,001+ employees

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Apr 9, 2015

MS Visio is simply not BPM software.

I think this misconception arises from the general (non-manufacturing industry) understanding of business processes as drawings hanging on the wall to collect dust!

While business process technology is yet to achieve its full potential in knowledge work, the role of business processes in manufacturing is well spread, and in reality is an integral part of any modern manufacturing organization (example: the blue prints of car manufacturers are built on top of BPM technology).

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reviewer1282173

Director at a consultancy with 1-10 employees

Feb 15, 2020

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Easy to use with good technical support

Pros and Cons

"This solution is easy to use and it is a good tool for process modeling."

"I would like to see more in terms of analytics and better reporting."

What is our primary use case?

We are a consulting company and this is one of the solutions that we use for our clients.

There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.

The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.

The third case is an operational risk management system that was designed to detect risky events.

What is most valuable?

This solution is easy to use and it is a good tool for process modeling.

Bizagi provides instructions that are very good and help you to get started.

What needs improvement?

This solution would be expensive for a company that has a lot of users.

I would like to see more in terms of analytics and better reporting.

The inclusion of a process mining capability would improve this product.

For how long have I used the solution?

We have been working with Bizagi for less than one year.

What do I think about the stability of the solution?

Once the issues with integration were solved, our clients have not found any problems with respect to stability.

What do I think about the scalability of the solution?

This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.

How are customer service and technical support?

We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.

We are satisfied with the technical support.

How was the initial setup?

I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.

What other advice do I have?

In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PaulBull

Intelligent Automation Delivery Manager at Digiblu

Feb 4, 2020

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Runs well and has a good design with a straightforward API

Pros and Cons

"The API is pretty straightforward."

"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."

What is most valuable?

The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful.

The API is pretty straightforward.

The solution runs fine.

What needs improvement?

The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself.

It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.

For how long have I used the solution?

I've been using the solution for 30 years.

How are customer service and technical support?

There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.

What's my experience with pricing, setup cost, and licensing?

I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.

What other advice do I have?

Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.

I'm not sure which version of the solution our client's organization is currently using.

I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.

I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Amir Elsayed Fathy, PMI-PBA

Senior System Analyst at a tech services company with 51-200 employees

Jul 31, 2017

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We used it to model all business processes

Pros and Cons

"BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."

"Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."

What is most valuable?

BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors. Plus, it is free.

How has it helped my organization?

We used it to model all business processes using OMG standard BPMN 2.0.

What needs improvement?

The product itself needs to be more stable in terms of performance. Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Only when opening multiple processes or the process itself is big and multiple objects is selected.

This is also noticed mainly when you try to organize the process model and use stages.

How are customer service and technical support?

They have a good library, plus free online training that I used a lot, but I never contacted the technical support to tell.

Which solution did I use previously and why did I switch?

I used many, including Camunda, Signavio and others, but this is more suitable for me in terms of it is free and does the job with no extra unnecessary functionality.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

The modeler itself is free. For the whole BPM suite, there are other options that may be better.

Which other solutions did I evaluate?

Yes, we evaluated Camunda, Signavio, and JBoss BPM. As we needed only the modeler, we selected Bizagi modeler.

What other advice do I have?

Check the online training library of Bizagi. It will be very helpful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.