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reviewer1595577 - PeerSpot reviewer
Graduate Trainee at a computer software company with 51-200 employees
Real User
A low-code business process modeling and automation platform with a powerful business process management engine
Pros and Cons
  • "I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
  • "Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."

What is our primary use case?

Bizagi is a very powerful business process management engine. I think it's one of the better solutions out there. You can take very niche processes and map them completely using the Bizagi engine. Bizagi is predominantly a BPM engine.

What is most valuable?

I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. 

The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature.

What needs improvement?

Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that. 

For how long have I used the solution?

I have been using Bizagi for about two weeks.

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Bizagi
March 2025
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What do I think about the stability of the solution?

I'm not sure I can comment on stability just yet, but I did have an okay experience. I didn't have any issues.

What do I think about the scalability of the solution?

It's definitely a scalable solution.

What about the implementation team?

I did install Bizagi in my system, and that's how I tested it out. The file itself was around one and a half GB, and that's more than what you typically use for the cloud and cloud stations. It probably took me about half an hour to install and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Some solutions are completely free. One would be the business process diagramming tool, the server beneath it, and the automation tool. You don't need to pay to map the business process, but you would need to when you want to execute any of the commands. So, basically, they lure you in with a free ride, and when you want to scale the solution, you'll have to pay for it.

What other advice do I have?

I would recommend this solution to new users depending on the use case. If you want it to manage processes that involve a lot of stakeholders, a lot of departments, and a lot of fragmented pieces of data, then I would definitely recommend Bizagi. 

On a scale from one to ten, I would give Bizagi a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1598529 - PeerSpot reviewer
Estagiária em processos
Real User
Accessible user manuals, plenty of tools, and nice user interface
Pros and Cons
  • "The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi."
  • "The solution is a bit heavy on resources and has slowed down my computer."

What is most valuable?

The interface, design, and accessible user manuals to help get started using the solution are valuable features in Bizagi.

What needs improvement?

The solution is a bit heavy on resources and has slowed down my computer.

I would like to see in the future more organized features. We have all the tools needed but it would be a benefit to hide some elements to simplify things.

For how long have I used the solution?

I have been using this solution for two days.

Which solution did I use previously and why did I switch?

I have previously used Aris and this solution is much better. In Aris, it is more complex with a lot more tools to work with and is more professional but it is difficult to learn.

What other advice do I have?

I rate Bizagi a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Bizagi
March 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
PeerSpot user
Business Process Consultant at a tech services company with 10,001+ employees
Real User
I highly recommend Bizagi to business process students and researchers

Bizagi is the most user friendly BPM suite that supports BPMN 2.0 all the way from modeling to execution. Although BPMN has been described as hard to fully implement in real-life. Bizagi is a very good tool for researchers to take BPMN theory into practice. Through modeling, running and testing business processes researchers can implement existing process patterns and also discover new ones. Bizagi has high potential to fully support BPMN 2.0 functionality, its support team is highly engaged with users and takes initiative in involving the users through feedback and providing top-notch customer support.

I highly recommend Bizagi to business process students and researchers.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
CIO at Prince Sultan Military Medical City (PSMMC)
Real User
Top 20
Implementing Bizagi has been a major success. It reduced costs and supports continuous improvement.

Having just successfully completed the end-to-end patients’ care automation for our 2,000 outpatients’ unit, we delivered 13 processes with Bizagi to improve patients’ registration and security for our 1,400 bed hospital.

Before implementing Bizagi BPMS, our legacy-based Hospital Information System (HIS) did not offer proper validation options during the registration leading to fraud and misinformation of patients. The system was also prone to user input errors, had no process support and a weak data consistency.

Migrating from the legacy platform to a new process oriented solution was a huge leap for our hospital. Bizagi built the bridge between the legacy and the BPM system. Powerful integration and web services together provide a wraparound layer which cleanses and validates the patient data fetched from the legacy HIS. Through intuitive workflow modeling, BPM accelerates data quality and compliance, be it for new patient on-boarding, biometric ID and reporting. A robust process for registering patients was established with clearly defined roles and responsibilities for the clerks and managers of the department. With the powerful process analytics tool, it is possible for the management to audit the activities performed by the clerks, analyze the trends and foresee the requirements of the medical city in ways never done before.

The focus currently is on two types of cases, Medical Card Exchange and New Registration; these include creation of 8 new cases for card exchange, per hour, per work station. As 10 work stations were set up around the hospital to swap the old for new cards, the hospital handled 400 to 600 Card Exchange cases per day. At the same time there is an average of over 600 Registration cases created each month.

From an organization perspective, the project has been a major success. A process oriented work culture was introduced and adopted at the Patient Affairs department. There is now more clarity about the tasks that are assigned to the clerks, while all stakeholders are more efficient and productive, as they handle less paperwork. In addition, all steps are achieved in a structured manner and there is more control and visibility over the whole operation, which leads to increased compliance with health care auditing policies.

In addition, the Bizagi system supports the continuous improvement and optimization of registration processes. Costs were also reduced by removing all mundane, manual activities and paperwork as well as introducing better ways of deploying resources and people.

New standardized processes, transparency, better control and easy access to all related information helps to deliver traceability and auditability at any stage required.

This resulted in the registration time reduced by 50%, human errors decreased by 80% and staff productivity increased by 60%.

In addition, both our hospital and the physicians qualify for recognition as high-quality care providers which leads to pay-for-performance. The BPM solution makes it relatively simple to submit large volumes of sample data showing that they meet established treatment performance thresholds.

Bizagi BPM helped Prince Sultan Military Medical City to become a flagship hospital in Saudi Arabia, often used as an example for delivering the highest quality patients’ care.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
it_user92886 - PeerSpot reviewer
it_user92886Business Process Consultant at a tech services company with 10,001+ employees
Real User

MS Visio is simply not BPM software.

I think this misconception arises from the general (non-manufacturing industry) understanding of business processes as drawings hanging on the wall to collect dust!

While business process technology is yet to achieve its full potential in knowledge work, the role of business processes in manufacturing is well spread, and in reality is an integral part of any modern manufacturing organization (example: the blue prints of car manufacturers are built on top of BPM technology).

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reviewer1282173 - PeerSpot reviewer
Director at a consultancy with 1-10 employees
Real User
Easy to use with good technical support
Pros and Cons
  • "This solution is easy to use and it is a good tool for process modeling."
  • "I would like to see more in terms of analytics and better reporting."

What is our primary use case?

We are a consulting company and this is one of the solutions that we use for our clients.

There are three projects that we have used Bizagi for, so far. The first is a subsidy manager from the public sector, where there are certain processes that have to be followed.

The second is a commercial company that has a lot of people working outside of the organization. They needed to provide them with the ability to input data and proceed with a certain process.

The third case is an operational risk management system that was designed to detect risky events.

What is most valuable?

This solution is easy to use and it is a good tool for process modeling.

Bizagi provides instructions that are very good and help you to get started.

What needs improvement?

This solution would be expensive for a company that has a lot of users.

I would like to see more in terms of analytics and better reporting.

The inclusion of a process mining capability would improve this product.

For how long have I used the solution?

We have been working with Bizagi for less than one year.

What do I think about the stability of the solution?

Once the issues with integration were solved, our clients have not found any problems with respect to stability.

What do I think about the scalability of the solution?

This solution will work for certain purposes. I don't believe that it is capable of supporting an enterprise-level organization. Rather, I think that it is ideal for medium-sized companies.

How are customer service and technical support?

We have been in contact with technical support once or twice, although most of the time we have found solutions to our problems on the internet.

We are satisfied with the technical support.

How was the initial setup?

I was not the person who implemented the software but as I remember, we didn't have any problems. We have had issues with integration but we have overcome them.

What other advice do I have?

In general, we are satisfied with Bizagi. However, I think that companies who need something more architectural in nature should consider other systems.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PaulBull - PeerSpot reviewer
Intelligent Automation Delivery Manager at Digiblu
Real User
Top 5
Runs well and has a good design with a straightforward API
Pros and Cons
  • "The API is pretty straightforward."
  • "The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."

What is most valuable?

The design of the studio is the solution's most valuable feature. It's really, really easy to use. The orchestration, and keeping all of your metrics outside, is very helpful. 

The API is pretty straightforward. 

The solution runs fine.

What needs improvement?

The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself. 

It's not a question of the interface being user-friendly and it's not the question of a specific design that makes it easy for people to use. Rather, we've got to have a design for the robot to use.

For how long have I used the solution?

I've been using the solution for 30 years.

How are customer service and technical support?

There aren't any problems with technical support that I'm aware of. I don't deal with the technical support side of things, however. I haven't heard of anyone on my technical team complaining about the support. I would assume that means it's decent. That said, I'm not the person that reaches out to them, so I don't have any experience to speak of.

What's my experience with pricing, setup cost, and licensing?

I'm not involved with financials so I wouldn't know how to answer any questions about pricing or licensing.

What other advice do I have?

Our clients are Bizagi customers. We simply work with Bizagi for the robots, but it's all via our clients. We don't have a direct relationship with the company.

I'm not sure which version of the solution our client's organization is currently using.

I'd rate the solution eight out of ten. My main complaint is that there isn't an RPA interface. If they implemented one, I'd probably rate them higher.

I'd advise others to really try out the product before implementing it. It won't be quite the same as setting everything up and running. However, you need to understand what your pricing will be, according to usage. You also need to know what you would want to enable. If you don't, you might run into problems down the line. Users considering the solution should understand what their enterprises do. They also should be clear on what they want the solution to do and should try it out to see if it fits in with that. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1773645 - PeerSpot reviewer
Project Manager at a tech vendor with 51-200 employees
Real User
Easy configuration, and integrates well with their widgets
Pros and Cons
  • "I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
  • "The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."

What is our primary use case?

This is not for my company because I am a consultant who implements VPNs. We're putting it in place for another company.

What is most valuable?

I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets.

What needs improvement?

Their multi-production is a little complicated, despite the fact that they now have Microdeployment. They have big versioning and small versioning, with the small one being the one that doesn't work very well. That is where I think it could be improved. 

The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved.

There's a lot of analytics going on, and everything revolves around data. I believe it could be improved or have a way to improve the reporting or create a dashboard so that you can make decisions right there without having to rely on a third-party modeler. Also, improve the simulator that they have so that you can collect more data with the simulation tool.

For how long have I used the solution?

I have been dealing with Bizagi for three years.

Which solution did I use previously and why did I switch?

I have experience with Bizagi, ProcessMaker, and AuraPortal. These are the VPN solutions that I am currently using.

How was the initial setup?

The configuration is simple, but the ingesting is not that simple. It requires some knowledge. There could be a happy medium there. It's not so simple, or complex if you know the integration that you are using.

Which other solutions did I evaluate?

I was performing some comparisons between VPN vendors.

What other advice do I have?

I would rate Bizagi an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Area Manager at a consultancy with 51-200 employees
Real User
Great flexibility but some connectivity issues
Pros and Cons
  • "What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand."
  • "I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."

What is most valuable?

What I find most valuable is the flexibility, I find it very easy to use and very flexible for my purpose. I can use it without any particular problem, and it's very intuitive and easy to understand.

What needs improvement?

I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected. In fact, when I made a simulation about the flow, I found a lot of errors and got many mistake messages. So I have to try again and re-connect. I'm not sure if it's a problem with my operating system, or if it's a Bizagi problem because sometimes it depends on how Bizagi talks with the operating system and vice versa. I use a free version, so maybe the professional version is different.

I would like to see a way to check the workload of the users. I thought you could upload the number of FTE working on a singular activity, but you can't.

For how long have I used the solution?

I've been using this solution for about two years.

What do I think about the stability of the solution?

There are no problems with the general stability of the product. Sometimes when you close a file and try to reopen, it says it didn't connect. Other than that the stability is perfect. 

How was the initial setup?

I had no issues with the initial setup process. 

What other advice do I have?

I give this solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.