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Health Management Analyst at a educational organization with 5,001-10,000 employees
Real User
User friendly and simple to use solution
Pros and Cons
  • "Bizagi is simple. It's simple to learn."
  • "For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."

What is our primary use case?

Our primary use case for Bizagi is about full automation. It's about the discovering process, modeling business processes, and training the people. It's at a very low stage of maturity. It's very early, it's in the beginning of this.

In our business space we are just researching, so everything is local.

What is most valuable?

To start with, the feature for training people is very interesting. Even if they had Bizagi in the office, you still have some tools that are just in the cloud, so you don't need to install things like IDOR, which is a series of tools for process utilization, what they call IU and IO. So, the feature for knowledge, discovery process, and drawing frameworks is very easy. It's the easiest at this moment. Even before we moved to process automation.

What needs improvement?

They have three or four tools for the entire SQL. They have mobility and process aging. This is good. But for the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together.

When you have a small business, it can be a little complicated, not so easy.

I would like to see an intelligent architect included in the next release of Bizagi. There is a working process with intelligent process management right now, but that doesn't mean artificial intelligence.

For how long have I used the solution?

I have been using Bizagi for five years.

Buyer's Guide
Bizagi
January 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

So far its stability is good. It's not presenting a challenge. At the moment we are doing little experiments and so far it's not a problem.

What do I think about the scalability of the solution?

Bizagi's scalability is good, but there are questions about how they will price it based on number of users. You don't know what it will cost with the number of users. It varies.

How are customer service and support?

Their technical support is good. They have a lot of knowledge in whatever language. We are in Brazil and they have a machine that reads Portuguese. So that is a good thing.

Which solution did I use previously and why did I switch?

I previously used the Bonitasoft tool, which is a business cross-management tool. Bonita is harder, but you can demand more from its technicians people.

We are now in the process of researching about other tools and changing to new tools. We are looking for a rather simple solution for end users with the same value chain for automation process management. We are evaluating WSO2.

Bizagi is simple. It's simple to learn. Bonita is more complex. Bonita is a tool of architecture. Bizagi is also an architecture tool and it is a business cross-management tool. They are a business cross-management system.

Bonita as a tool has an ecosystem within a better-end tool and other tools, so it's harder. It's harder than Bizagi and it's simpler than WSO2.

How was the initial setup?

The complexity of the initial set up depends on the competencies of the people.

We do development in the healthcare industry, so there is a complexity with the decisions of who sees it first. There are a lot of holes in competencies.

What about the implementation team?

At this stage it is just us implementing. In the next phase, we must do a selection for a contract for a specialist in each tool.

What other advice do I have?

I would recommend people to test other tools. You need to compare these tools to Bizagi. 

On a scale of one to ten, I would give Bizagi an eight because it's simple. It's simple to implement. It's not perfect because of the cost aspect.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1339563 - PeerSpot reviewer
Business Analyst at a mining and metals company with 10,001+ employees
Real User
Easy and free to get started with modeling, but the performance should be improved
Pros and Cons
  • "The most valuable feature is the simulation."
  • "Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it."

What is most valuable?

What I like best about Bizagi is that you can download the modeling software free of charge and start right away.

The most valuable feature is the simulation.

What needs improvement?

The speed of this solution needs to be improved.

Bizagi needs a way to define categories such as process groups like the APQC framework, PCF, and handle the processes within it. The APQC Institute specifies the PCF, which has requirements for quality assurance and there are many processes that are categorized by it. If the software had a feature to manage all of these processes in a hierarchical structure then it would be a very good feature. It is not something that is available in any modeler.

For how long have I used the solution?

I have been using Bizagi for about one month.

What do I think about the stability of the solution?

I have not experienced any bugs or errors, so I think that it is stable.

What do I think about the scalability of the solution?

I have only used Bizagi on one computer, so I have not tested scalability. From what I can tell, I think that it is good.

How are customer service and technical support?

I have not had a need to contact technical support.

Which solution did I use previously and why did I switch?

I have worked with Visual Paradigm, Visio, and Camunda Modeler.

How was the initial setup?

The initial setup is not complex. It is simple to deploy and only takes a couple of minutes.

What about the implementation team?

I downloaded and installed the modeler on my own.

What's my experience with pricing, setup cost, and licensing?

The Bizagi modeler can be downloaded free of charge.

What other advice do I have?

I downloaded the latest modeler but I do not have access to the engine.

Overall, I like this product and it would be great if it had more features to handle all of my processes and BPM diagrams.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Bizagi
January 2025
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Sanita Straumane - PeerSpot reviewer
Business Analyst at Midis
Real User
The product lets users connect with flow chart elements with ease, but it is not suitable for complicated processes
Pros and Cons
  • "The product allowed users to connect with flow chart elements with ease."
  • "The solution was very limited."

What is our primary use case?

I used the solution for work. The solution helped us make process flow charts. It was specifically used for the BPMN process.

What is most valuable?

The product allowed users to connect with flow chart elements with ease.

What needs improvement?

The product did not work with very large and complicated charts. It became slow and barely usable. So, I stopped using it. The performance of the bigger charts must be improved. The import and export features must also be improved. There was a lot of trouble with exporting files that other people could use. The solution was very limited.

For how long have I used the solution?

I used the solution for two months.

What do I think about the stability of the solution?

I rate the tool’s stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a five out of ten. I was the only person using the solution in my organization. I used it daily to complete everyday work tasks.

How are customer service and support?

The information was not readily accessible. It was mostly on forums. The product doesn't have a large section for frequently asked questions. If we send the team an email, it takes a very long time to get a response. It's not really useful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Tableau. I switched to Bizagi because I wanted to try it out. It was recommended as a good tool for BPMN.

How was the initial setup?

I rate the ease of setup a seven out of ten. We needed internet connectivity to access the product. It was one of the major disadvantages of the tool. The deployment took us minutes. It was fairly easy.

What about the implementation team?

I deployed the solution myself.

What's my experience with pricing, setup cost, and licensing?

I was using the free version. The paid version was quite pricey. Bizagi was one part of a bigger solution. Three parts worked together as a whole system. Hence, the price was high. I rate the pricing a six out of ten.

Which other solutions did I evaluate?

I was comparing Bizagi and Visio. There were some features that I liked about Bizagi. It had some user-friendly features.

What other advice do I have?

My recommendation depends on the needs of the person. If it's for complicated processes, then I wouldn't recommend it because it just gets slow and is barely workable. However, if it's for beginners who are learning BPMN, it is very good. It's self-explanatory. The solution explains the shapes and how they are used. Overall, I rate the tool a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rana Chaudhury - PeerSpot reviewer
Consultant at KARLE INFRA PRIVATE LIMITED
Real User
Top 5
Affordable solution with ease of developing and sharing the processes
Pros and Cons
  • "It is quite a stable solution."
  • "It works slowly on the cloud, sometimes."

What is our primary use case?

We are using the solution to develop our purchase and contract system.

What is most valuable?

The solution works on BPMN functions, which provides ease of developing and sharing the process.

What needs improvement?

The solution could work faster on the cloud.

For how long have I used the solution?

We have been using the solution for less than a year.

What do I think about the stability of the solution?

It is quite a stable solution. I rate its stability as an eight.

What do I think about the scalability of the solution?

We have ten users of the solution in our organization.

How was the initial setup?

The solution's initial setup is simple. It took us a week to develop the processes. Also, it requires one technical assistant for deployment and maintenance.

What about the implementation team?

We deployed the solution in-house with the help of standard lessons available online.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is affordable.

What other advice do I have?

I rate the solution an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Ops Mgr at a transportation company with 10,001+ employees
Vendor
Fast results and easy deployment. Customer service is excellent.

I’ve been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes – we consider this the most valuable feature of Bizagi.)

We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi’s unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are.

Once the first stage of this process is complete, we were then able to learn more about our organization.

The process modeler is quite a nice product, but the most powerful UI is the integration part (SOA and REST web service) that we use to realize all the mapping between the Bizagi data model and the other third-application model (XSLT generation on-the-fly to transform input/output data).

Environment (dev/test/live) management is also handled by the tool, so really everything is done for you!

In terms of stability, we had to tune our environment (JVM memory and server configuration), but that’s just due to our usage, and not the product!

We haven’t had any trouble running Bizagi alongside our Glassfish environment (running on Linux with an Oracle 10g database). We also haven’t had any scalability issues.

Initial setup of Bizagi was straightforward and easy thanks to the wizard (we implemented Bizagi with our in-house team). There is good split-vision for environment management: development, as well as test and live environments.

Bizagi enables environment customization (variable adaptation regarding the target environment, etc.). The tool handles database management and application server settings, and directly maps everything in the Bizagi Studio. It’s very powerful!

In terms of ROI, we save about 50% on the amount of time it takes us to deliver.

Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I’m a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment – it was quite efficient, and nice collaboration!

If others were looking to implement this product, I’d advise them to start small and make a prototype so they can better see how the tool will help them. You don’t have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that’s running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You’ll find that it’s easy to industrialize such workflows and see direct benefits :-) !

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Neil Simpson - PeerSpot reviewer
Neil SimpsonFounder/Principal at InnoVelocity
Top 5Integrator

This is a great detailed review. Question: how do you typically calculate and demonstrate your ROI? Do you use the simulation feature in modeler, time studies, measurements in the Analytics reports?

See all 3 comments
reviewer1437711 - PeerSpot reviewer
SAP CFIN FICO Architect at a financial services firm with 10,001+ employees
Real User
User-friendly, simple to setup, reliable and has good support
Pros and Cons
  • "In Bizagi, all of the features are valuable."
  • "I would like to see the automation process included in the next release."

What is our primary use case?

We use Bizagi for process visualization.

How has it helped my organization?

The way your organization functions is improving because Bizagi is user-friendly.

What is most valuable?

In Bizagi, all of the features are valuable.

I like the simplicity of the solution and that it is user-friendly.

What needs improvement?

I would like to see the automation process included in the next release.

For how long have I used the solution?

I have been using Bizagi for approximately two years.

Bizagi has been used in the last 12 months.

We are using the latest version.

What do I think about the stability of the solution?

Bizagi is a stable solution.

What do I think about the scalability of the solution?

I have not yet explored scalability, but I believe it is scalable.

Three people in our organization use this solution: myself, and two others.

At the moment, we have no plans to increase our usage. We are content with what we have.

How are customer service and support?

My experience with technical support has been satisfactory, and I have no complaints.

Which solution did I use previously and why did I switch?

We switched to Bizagi, because of the ease of use.

How was the initial setup?

The initial setup was straightforward.

There are two or three people to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. I would like to do more from an enterprise perspective, but I'm unable to do so at the moment.

The licensing fee is paid on a yearly basis.

What other advice do I have?

I would rate Bizagi an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at avina
Consultant
Has good modeling abilities and it's easy to teach to new users
Pros and Cons
  • "I find Bizagi so user friendly. I also think that its modeling abilities are great and it's easy to teach them to new users."
  • "I think that they could improve their update process. Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN."

What is our primary use case?

I use Bizagi for modeling my own processes as well as teaching others business process modeling. I teach business process modeling at workshops. I teach my students how they can use this solution to model their processes.

What is most valuable?

I find Bizagi so user-friendly. I also think that its modeling abilities are great and it's easy to teach them to new users.

What needs improvement?

I think that they could improve their update process.

Some of the process mining techniques could be added to Bizagi. I think that they can improve their simulation abilities to include more elements of the BPMN.

For how long have I used the solution?

I've been using this solution for three or four years.

What do I think about the stability of the solution?

Sometimes it requests me to update Bizagi and it takes some time working on it. It can be a challenge to update it when I don't have internet access.

What do I think about the scalability of the solution?

I think the solution is scalable, but I haven't needed to scale.

How are customer service and technical support?

I have not contacted technical support, but I saw Bizagi's website and I think that they would be great.

Which solution did I use previously and why did I switch?

I previously worked with Microsoft Visio, but I think that Bizagi outperforms it. I am also trying to learn how to work with ProcessMaker.

I think the main competitive advantage of Bizagi is its user-friendly environment that allows you to drag and drop BPMN elements on its surface. Its simulation abilities are also great, but I think that they can be improved because some elements of BPMN and are not supported in the current version. I recently heard that Bizagi added performance evaluation or assessment and I know I'm not working with it yet.

How was the initial setup?

It's easy to set up. I think it took less than an hour to deploy. I don't remember exactly, but I think that it was less than one hour.

I proposed Bizagi to my team because I'm a business process management consultant. My entire team, which is more than ten people, all installed and set up Bizagi on their computers.

As a process management consultant for different organizations, some of them have more users. Currently, we are working with an organization of over 100 people and we recommended Bizagi to them.

What's my experience with pricing, setup cost, and licensing?

I think that its price is reasonable.

What other advice do I have?

I would absolutely recommend Bizagi for many people. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions
Reseller
Top 10
A highly stable solution that provides excellent user experience and customer support
Pros and Cons
  • "The product enables the users to automate the processes and provides a good user experience."
  • "The product must make automation easier."

What is our primary use case?

I use the solution to design and automate processes.

What is most valuable?

It is a low-code platform. The product enables the users to automate the processes and provides a good user experience.

What needs improvement?

The product must make automation easier.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The machines are stable. They stay stable 90 to 99% of the time.

What do I think about the scalability of the solution?

I rate the tool’s scalability a five out of ten.

How are customer service and support?

The product has been around for a few years. The support team has a lot of knowledge. Support is good.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup can be complex when we need to create a personalized connector to integrate it with our system. I rate the ease of setup a seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The product must improve its cost. I rate the pricing a six or seven out of ten.

What other advice do I have?

If we have a lot of raw materials and want to automate the processes, we can do it with the solution. I have some clients. We are partners with Bizagi, and we also resell the product. Overall, I rate the product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.