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Rana Chaudhury - PeerSpot reviewer
Consultant at KARLE INFRA PRIVATE LIMITED
Real User
Top 5
Affordable solution with ease of developing and sharing the processes
Pros and Cons
  • "It is quite a stable solution."
  • "It works slowly on the cloud, sometimes."

What is our primary use case?

We are using the solution to develop our purchase and contract system.

What is most valuable?

The solution works on BPMN functions, which provides ease of developing and sharing the process.

What needs improvement?

The solution could work faster on the cloud.

For how long have I used the solution?

We have been using the solution for less than a year.

Buyer's Guide
Bizagi
November 2024
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,723 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is quite a stable solution. I rate its stability as an eight.

What do I think about the scalability of the solution?

We have ten users of the solution in our organization.

How was the initial setup?

The solution's initial setup is simple. It took us a week to develop the processes. Also, it requires one technical assistant for deployment and maintenance.

What about the implementation team?

We deployed the solution in-house with the help of standard lessons available online.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is affordable.

What other advice do I have?

I rate the solution an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
Real User
Improves governance-related processes and provides full support for BPMN 2.0
Pros and Cons
  • "I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard."
  • "I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet."

What is our primary use case?

Some of our main use cases are in project risk planning and tender cost management.

How has it helped my organization?

Our organization's adoption of Bizagi has greatly improved governance, especially where the role of academic secretariat is involved.

What is most valuable?

I like that Bizagi is fully compatible with BPMN 2.0. It also eases the way in which we work with BPMN 2.0 itself, which is a comprehensive and rather complex notation standard.

What needs improvement?

I would like to see a facility for building a simple CRUD application. In Bizagi, you can use database modeling, diagrams, forms, etc., but in some circumstances I need CRUD (Create, Read, Update, Delete) functionalities which are not there yet.

For how long have I used the solution?

I have been using Bizagi for the past five years. 

What do I think about the stability of the solution?

It is very stable and we have not had any problems.

What do I think about the scalability of the solution?

We did not find any problems with scaling Bizagi. 

How are customer service and technical support?

Technical support is quite satisfactory. They are very quick to resolve issues and to help new businesses get oriented with the transition to their BPM tools.

Which solution did I use previously and why did I switch?

Early on, we used Excel spreadsheets for managing business processes. Then we looked into other BPM tools like IBM BPM, Oracle BPM, and Camunda BPM. However, we decided to use Bizagi because it provides rapid installation and immediate use of the various BPM tools. They also offer an easy installation script which has worked well for us.

It is fully compatible with BPMN 2.0 which is quite comprehensive and hard to learn, and Bizagi made using BPMN 2.0 much easier.

How was the initial setup?

The initial setup is very easy, but only if you have well-stated requirements right from the beginning.

What about the implementation team?

For academic notices, we have about 53 users. And for governance, we have about 14 users.

In governance, we have about five people in the strategic staff using Bizagi. We also have other people in management, as well as analysts, using the solution. In the academic notices, we have mainly management and operational staff.

What's my experience with pricing, setup cost, and licensing?

Make sure that your requirements are explicitly defined from the outset. This will help you choose the right setup and licensing for your needs. 

What other advice do I have?

I am very enthusiastic about Bizagi because it lets you see anything you need to see very quickly.

I would rate Bizagi an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Bizagi
November 2024
Learn what your peers think about Bizagi. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,723 professionals have used our research since 2012.
Consultor Sênior em Gestão de Processos, Negócios e Serviços at Trust Business Consulting
Real User
A stable, scalable, and comprehensive solution that is easy to learn and compatible with BPMN
Pros and Cons
  • "It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. Bizagi is very fast in responding to and fixing the issues."
  • "It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."

What is our primary use case?

Governance and academic secretariat are our principal areas. We use this solution for planning and tender cost management.

What is most valuable?

It is easy to use and easy to learn. It is also fully compatible with BPMN virtual tool. 

Bizagi is very fast in responding to and fixing the issues.

What needs improvement?

It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We did not find any issues with scalability. For the academic area, we have about 53 users, and they include the management staff and the operational staff. For governance, we have about 14 users, and five of them are for strategic tasks.

How are customer service and technical support?

Their technical support is quite satisfactory. They are very fast at resolving the issues. They are also helpful for business orientation and transition of the tools.

Which solution did I use previously and why did I switch?

I have used IBM BPM, Oracle BPM, and Camunda BPM. Bizagi is easy to install and use. Bizagi is also quite comprehensive and easy to learn as compared to other solutions. It is also fully compatible with BPMN virtual tool.

How was the initial setup?

The initial setup is very easy, but you must well state the requirements. It is very important.

What other advice do I have?

I like this solution because it provides what you need. I would rate Bizagi an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user76764 - PeerSpot reviewer
Developer with 501-1,000 employees
Real User
Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.

What is most valuable?

Being able to easily generate documentation in a number of popular formats, being able to easily extend attributes for elements and diagrams.

How has it helped my organization?

We now have a tool that we can use to effectively model our business processes whereas before we did not.

What needs improvement?

  • In the area of Improved Functionality: Ability to show / hide connection points on diagram elements, Ability to assign extended attributes to an entire project instead of one diagram at a time, Ability to define / set a default set of extended attributes for use with every project
  • In Product Documentation / Free training Videos: including some examples on how to properly use, and when to use Data Store and Data Object in diagrams
  • In the feedback site: the servers seem to be running slowly as it takes a long time (30 seconds or more) to post a question by itself, even longer if you have attach images and diagrams, also including a "sticky thread" that contains the most common questions and the most current answers.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was very straightforward.

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

No cost.

Which other solutions did I evaluate?

Yes, two others. The University where I work, as well as our parent University System have policies that do not allow us, as representatives of the University, to endorse one product over another. I can tell you why I chose Bizagi over the other two products, and that is because of the ability to publish directly to SharePoint, as well as in Word and PDF, and because of the built-in team collaboration, features both of the other products lacked.

What other advice do I have?

Basically, do your homework, and use the right tool for the right job. Bizagi is a great tool for creating, testing, and documenting process diagrams. It's simple and easy to use.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user

Does Bizagi allow you to import Visio diagrams to start the process mapping effort? Can one easily compare process efficiencies in "future state" vs. current state? And can the results of both be exported to Excel?

See all 3 comments
Health Management Analyst at a educational organization with 5,001-10,000 employees
Real User
User friendly and simple to use solution
Pros and Cons
  • "Bizagi is simple. It's simple to learn."
  • "For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."

What is our primary use case?

Our primary use case for Bizagi is about full automation. It's about the discovering process, modeling business processes, and training the people. It's at a very low stage of maturity. It's very early, it's in the beginning of this.

In our business space we are just researching, so everything is local.

What is most valuable?

To start with, the feature for training people is very interesting. Even if they had Bizagi in the office, you still have some tools that are just in the cloud, so you don't need to install things like IDOR, which is a series of tools for process utilization, what they call IU and IO. So, the feature for knowledge, discovery process, and drawing frameworks is very easy. It's the easiest at this moment. Even before we moved to process automation.

What needs improvement?

They have three or four tools for the entire SQL. They have mobility and process aging. This is good. But for the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together.

When you have a small business, it can be a little complicated, not so easy.

I would like to see an intelligent architect included in the next release of Bizagi. There is a working process with intelligent process management right now, but that doesn't mean artificial intelligence.

For how long have I used the solution?

I have been using Bizagi for five years.

What do I think about the stability of the solution?

So far its stability is good. It's not presenting a challenge. At the moment we are doing little experiments and so far it's not a problem.

What do I think about the scalability of the solution?

Bizagi's scalability is good, but there are questions about how they will price it based on number of users. You don't know what it will cost with the number of users. It varies.

How are customer service and technical support?

Their technical support is good. They have a lot of knowledge in whatever language. We are in Brazil and they have a machine that reads Portuguese. So that is a good thing.

Which solution did I use previously and why did I switch?

I previously used the Bonitasoft tool, which is a business cross-management tool. Bonita is harder, but you can demand more from its technicians people.

We are now in the process of researching about other tools and changing to new tools. We are looking for a rather simple solution for end users with the same value chain for automation process management. We are evaluating WSO2.

Bizagi is simple. It's simple to learn. Bonita is more complex. Bonita is a tool of architecture. Bizagi is also an architecture tool and it is a business cross-management tool. They are a business cross-management system.

Bonita as a tool has an ecosystem within a better-end tool and other tools, so it's harder. It's harder than Bizagi and it's simpler than WSO2.

How was the initial setup?

The complexity of the initial set up depends on the competencies of the people.

We do development in the healthcare industry, so there is a complexity with the decisions of who sees it first. There are a lot of holes in competencies.

What about the implementation team?

At this stage it is just us implementing. In the next phase, we must do a selection for a contract for a specialist in each tool.

What other advice do I have?

I would recommend people to test other tools. You need to compare these tools to Bizagi. 

On a scale of one to ten, I would give Bizagi an eight because it's simple. It's simple to implement. It's not perfect because of the cost aspect.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
ICT Manager at a energy/utilities company with 10,001+ employees
Real User
Good speed and compatibility with Visual Studio and .NET, but needs integration with other solutions and support for right-to-left languages
Pros and Cons
  • "The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. Its speed is very good, and it is also stable and easy to deploy."
  • "It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic."

What is our primary use case?

We use it in our company for the automation of processes.

How has it helped my organization?

We have used it for 50% of processes in our company. It has been good in converting 50% of manual processes to automatic processes.

What is most valuable?

The most valuable feature is that it is compatible with Visual Studio and .NET, and we can program it. 

Its speed is very good, and it is also stable and easy to deploy.

What needs improvement?

It would be useful if we can connect Bizagi to other solutions, such as a local financial solution or Power BI. It would also be good and helpful to be able to connect Bizagi to some services solutions. It should also support right-to-left languages, such as Arabic. 

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. We didn't have any crashes or other similar things.

What do I think about the scalability of the solution?

It is suitable for us. We have 1,000 people in our country. We can use it within the company or from other sites, such as from home.

How are customer service and technical support?

We do everything inside our company. We don't use the support of Bizagi for incidents or other things.

How was the initial setup?

Its deployment is simple. It not hard or complex.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this solution to others because it has been helpful for us.

I would rate Bizagi a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1404744 - PeerSpot reviewer
Partner at a marketing services firm with 51-200 employees
Real User
It is flexible, stable, and scalable, but its price is very high
Pros and Cons
  • "Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process."
  • "Its price can be improved. The price is high for the application as well as for maintaining and developing applications. When you develop, for example, a BPM, you need to pay a lot for Bizagi."

What is our primary use case?

We are using Bizagi process modeler 37O123. We use Bizagi to create some models and BPM maps. In some of the cases, we also use it to run the workflow and create some simulation views.

What is most valuable?

Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process.

What needs improvement?

Its price can be improved. The price is high for the application as well as for maintaining and developing applications. When you develop, for example, a BPM, you need to pay a lot for Bizagi. 

For how long have I used the solution?

I have been using Bizagi for around three years.

What do I think about the stability of the solution?

Its stability is very good.

What do I think about the scalability of the solution?

It has good scalability. We have around ten users in my company. Some of them are analysts. We don't have any plans to increase its usage.

How are customer service and technical support?

Their technical support is good.

How was the initial setup?

It was very simple for me. As compared to Camunda, Bizagi is more simple and understandable. For its maintenance, you just need one person in charge.

What's my experience with pricing, setup cost, and licensing?

It has a very high price. Many clients complain about the price for maintaining the application on Bizagi.

What other advice do I have?

Bizagi modeler is a very good solution for the clients, but it has a very high price.

I would rate Bizagi a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Director - Automation, AI at a tech services company with 10,001+ employees
Real User
It automates a manual, complicated process, however case management is missing
Pros and Cons
  • "It automates a completely manual, complicated process."
  • "Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."

What is most valuable?

Rapid development and overall functionalities are decent. The fact that users can look at the process and alignment, it is a big plus. Also that it is an out-of-the-box connector for SAP is a definite edge.

How has it helped my organization?

It automates a completely manual, complicated process.

What needs improvement?

  • Case management is missing. 
  • Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved.
  • Version management for functionality level control is important and needs improvement.

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

The tool is fairly stable. However, being based on Windows, it has its own set of challenges.

What do I think about the scalability of the solution?

The tool is fairly scalable. However, if you are looking at building an application where 100 developers are working in parallel, you will have issues. 

How are customer service and technical support?

On a scale of 10, I would rate it an eight.

Which solution did I use previously and why did I switch?

I have worked on Pega, Oracle BPM, IBM BPM, and Bizagi in past. The switch was not intentional, it was customer dependent.

How was the initial setup?

Fairly straightforward with single exe file for installation on a Windows server.

What's my experience with pricing, setup cost, and licensing?

It is on par with other BPM tools, but not as expensive as Pega nor Appian. That gives a definite edge to the tool, specially in manufacturing and retail segments.

Which other solutions did I evaluate?

The customer did the product evaluation.

What other advice do I have?

It is a good tool for average asks where you need to fill in the gaps. However, I do not recommend its use as a tool for a core solution platform (like a claim management or underwriting tool in insurance).

Disclosure: My company has a business relationship with this vendor other than being a customer: We are the only global partner for this tool.
PeerSpot user
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Bizagi Report and get advice and tips from experienced pros sharing their opinions.