We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.
IT Project Manager at a comms service provider with 10,001+ employees
A scalable and stable solution that offers good features
Pros and Cons
- "The solution offers some very good features."
- "The initial setup of BMC Remedy Asset Management was complex."
What is our primary use case?
What needs improvement?
Remedy is very complex. There is room for improvement with the monitoring server area.
In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.
For how long have I used the solution?
I have been using BMC Remedy Asset Management for four months.
What do I think about the stability of the solution?
The solution is stable.
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BMC Remedy
March 2025
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What do I think about the scalability of the solution?
Remedy is a scalable product. We have over 50 users.
How was the initial setup?
The initial setup of BMC Remedy Asset Management was complex.
What other advice do I have?
The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company.
Overall, I would rate BMC Remedy Asset Management an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free BMC Remedy Report and get advice and tips from experienced pros
sharing their opinions.
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