BMC Remedy Reviews

We use BMC Remedy Asset Management for various purposes. Firstly, we utilize it to create configuration items while generating tickets. These items can be different classes such as computers or CI, RxPA authentication in their backup application. Depending on the customer's requirements, we enable the migration of tickets in the service to ETA or sales. 

Additionally, we utilize the purchase control and fan console features in asset management. Moreover, I have developed and implemented several customizations, including return approvals for all these functionalities.

In terms of asset management, we also leverage concepts like CMDB (Configuration Management Database). These allow us to visualize all the relevant CA configurations within the asset management system. The reference for computers comes from the hardware category, while laptops come from the hardware disk and conference category. It depends on how these assets are classified.

Furthermore, we rely on lifecycle management capabilities for all these assets, and we share this information with our customers who utilize the assets.

There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers. For example, if a system like XYZ is unresponsive, the customer can raise a ticket indicating the issue. In such cases, we define a configuration item (CI) for the server name and associate it with the service in asset management. This CI is then stored within the asset management system. We have also configured three specific options for ticket creation: customer review, CRM selection, and assignment. These features enhance the ticketing process.

There are many features like these that customers can leverage. Additionally, we have the ability to disable unnecessary data rates and define a Golden Hat as a production dataset from Sandback. Customers can utilize all these investments in CH (Configuration Hardware) management.

We can also manage the lifecycle of certain CAs by setting a specific duration for their validation, such as six months or one year, depending on customer requirements. It can even be extended up to ten years. Customers can make use of these features and utilize the bulk linking functionality.

One area that requires improvement is the prevention of duplicates or data inconsistencies in the system. Sometimes, unknowingly, developers or customer service representatives may create duplicate CIs or assets, leading to inconsistent data. We need to implement measures to ensure that customers do not encounter such inconsistencies and duplicate records. This involves backend policies, procedures, and functional enhancements. It's crucial to provide customers with accurate data and eliminate duplicate CIs or assets.

Along with that, while using the tool for network management and other functionalities, there are several features and options to choose from. To enhance user experience, we can provide customization options so that customers can easily access and utilize the desired features directly from the homepage.

I have been working at BMC Asset Management for almost 14 years since I started my career.

In terms of stability, it's actually quite good. Most cloud-based systems nowadays offer good stability, and the same applies to BMC Remedy Asset Management. 

If we ensure proper maintenance of the servers and install it in a Linux environment, the stability is even better compared to running it on a Windows operating system. 

Once the system is installed and properly implemented, it remains stable. There may be occasional minor issues, but overall, the stability is commendable.

I would rate the stability an eight out of ten. 

The number of users can vary, depending on the organization. In one organization I worked with, there were over 200 users who utilized BMC Remedy Asset Management, along with a dedicated service team and CMDB. 

Another organization had more than a thousand users. These users were using different versions of the same model. 

Through my experience working with different organizations and customers, I have gained valuable insights and knowledge. The number of users depends on the organization and the system's stability. So, stability and usability are important factors to consider when optimizing the system for the users' needs.

We need to fine-tune the system and ensure its performance aligns with the number of users and their usability requirements, such as the average number of users working on the system daily, especially in a production environment. 

The initial setup is not very difficult. We can provide the solution or implement BMC Remedy Asset Management. We can also offer guidance through our documentation, making it easy for customers to use. We can provide demo sessions using Webex, and they will understand the interface and features. Thne, it becomes very easy to implement.

Overall, I would rate the solution a nine out of ten.

I would highly recommend BMC Remedy Asset Management to customers who are using it for the first time. There are many benefits to utilizing this software, especially in relation to ITFM (IT Financial Management). 

It facilitates the creation of tickets and manages configuration data from various sources, such as ADDM (Application Dependency Mapping) and Discovery Data. 

The data is then stored in the CMDB and made visible in the asset management system. I encourage customers to explore and make full use of these features, as they provide valuable insights and a user-friendly interface.

We use BMC Remedy for taking the remote access of third-party users facing some technical challenges.

The most valuable feature of BMC Remedy is to take administrative access of a user. We need to enter the local admin and domain admin passwords in the console, and we can do administrative work on a remote access machine. BMC Remedy is very easy to use.

The desktop technicians face some challenges with the solution.

I have been using BMC Remedy for one year.

BMC Remedy is a stable solution.

I would recommend BMC Remedy to other users.

Overall, I rate BMC Remedy a nine out of ten.

We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.

It has some good features for tracking. They also have a cloud and a mobile access feature. 

Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.

I've been working with BMC Remedy Asset Management for about ten years.

BMC Remedy Asset Management has been there for a while, and it's well-adapted. It's definitely stable and reliable.

BMC Remedy Asset Management is a scalable solution.

Technical support is good. They provide both online and offline support. I keep hearing about their good service and support.

The initial setup has become easier. We can set up and deploy within two weeks, but it would be better if we could do it within a day or even within two minutes.

I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution.

On a scale from one to ten, I would give BMC Remedy Asset Management a seven.

With automation, BMC Remedy becomes a much more useful tool for every user. It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization. This will save time by streamlining categorization and assignment processes.

The pricing could be reduced.

I have been using BMC Remedy for three years.

I rate the solution’s stability a ten out of ten.

500+ users are using this solution daily.
I rate the solution’s scalability a ten out of ten.

I have used ManageEngine, ServiceNow, and Jira. We switched to BMC because of its multi-tenancy functionality, automation, and concurrent license.

ManageEngine provides a more cost-effective solution than others. It offers multiple functions, automation, and various programs, making it a more economical choice with extensive capabilities.

The initial setup takes a few hours and is done by a third party.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The solution is very expensive.

I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

I recommend the solution

Overall, I rate the solution an eight out of ten.

We use the solution for change management, incident management, and problem management.

The solution helps us manage, escalate, and solve incidents. It provides a single platform for all the incidents in our organization. The visibility provided by the tool is the most important feature for us. The tool shows us real-time reports and statuses of the incidents.

The inventory maintenance features must be improved. The tool is very old. The vendor must release a cloud version of the tool.

I have been using the solution for eight years.

The solution is stable.

It is very difficult to scale the solution because it is deployed on-premise. I rate the scalability an eight out of ten.

We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.

Neutral

The initial setup is easy. I rate the ease of setup a ten out of ten. We could start working with the product without much help.

I did the deployment myself.

Other tools, like ServiceNow, are more powerful.

Overall, I rate the product a seven out of ten.

I am using BMC Remedy Asset Management for assent and license management.

The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.

BMC Remedy Asset Management could improve by adding intuitive dashboards.

I have been using BMC Remedy Asset Management for a few months. 

The stability of BMC Remedy Asset Management is good.

BMC Remedy Asset Management is scalable and easy to do. 

I have not contacted support.

The setup of BMC Remedy Asset Management is easy.

We did the implementation and provided the maintenance using approximately five specialists.

The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.

BMC Remedy Asset Management is a good solution.

I rate BMC Remedy Asset Management an eight out of ten.

I have used it for checking our customer's needs, and that's going to be on most of our types of plans, from Downco, pharmacies, VIP companies, etc.

On the product, they have a number of stability, development, and networking features. You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.

The integration could be improved. 

Another significant area of improvement is UI. The UI is not very intuitive, and it can be difficult to use for some people. It is quite outdated, I also have a lot of customer complaints about the user interface.  

I also think the pricing could be a bit lower.

We've used it for a long time. I've been using it for around 14 years. We use updated version 208.

I would rate the stability a nine out of ten. It's stable, but for a customer, you can customize the system. In addition to my desktop authorization, they are not programmed to the endpoint, which can affect the stability of the system because they can break down the database, and such.

I would rate the scalability an eight out of ten. We have around 12 to 14 customers using BMC Remedy. 

Customer service and support is about the application and the license. They open cases. Depending on the priority of the case, they can be very helpful. But if it's a lower-priority case, it takes some time. Let's say for the customer.

Neutral

We previously worked with a different product. The other solutions weren't as good. Maybe they were just prototypes, like mocktails. They weren't set up correctly, so now we've switched to BMC.

The initial setup is quite straightforward. Everything is done through the website, based on the server. 

The deployment model depends on the client. We use both on-premises and cloud solutions.

We are the system integrators. It usually takes about an hour, depending on the size of the deployment. For example, to set up one server, it takes one hour.

However, maintenance is handled by another team. There are four engineers on the team.

There are costs based on the product and the number of licenses. They also offer some subscription technologies that you can subscribe to. They have multiple products, each with different types of maintenance. They provide testing for you. Generally, a subscription is a good prospect for a device.

Overall, I would rate the solution an eight out of ten. 

We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.

Remedy is very complex. There is room for improvement with the monitoring server area.

In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.

I have been using BMC Remedy Asset Management for four months.

The solution is stable.

Remedy is a scalable product. We have over 50 users.

The initial setup of BMC Remedy Asset Management was complex.

The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company.

Overall, I would rate BMC Remedy Asset Management an eight out of ten.