BMC Remedy Reviews

We use BMC Remedy for taking the remote access of third-party users facing some technical challenges.

The most valuable feature of BMC Remedy is to take administrative access of a user. We need to enter the local admin and domain admin passwords in the console, and we can do administrative work on a remote access machine. BMC Remedy is very easy to use.

The desktop technicians face some challenges with the solution.

I have been using BMC Remedy for one year.

BMC Remedy is a stable solution.

I would recommend BMC Remedy to other users.

Overall, I rate BMC Remedy a nine out of ten.

We're engineering partners for development. We help customers build tools, and we support the BMC program with their development. We also use some customization in Salesforce. I'm not deeply engaged on the functional level of the product.

It has some good features for tracking. They also have a cloud and a mobile access feature. 

Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.

I've been working with BMC Remedy Asset Management for about ten years.

BMC Remedy Asset Management has been there for a while, and it's well-adapted. It's definitely stable and reliable.

BMC Remedy Asset Management is a scalable solution.

Technical support is good. They provide both online and offline support. I keep hearing about their good service and support.

The initial setup has become easier. We can set up and deploy within two weeks, but it would be better if we could do it within a day or even within two minutes.

I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution.

On a scale from one to ten, I would give BMC Remedy Asset Management a seven.

BMC Remedy monitors and manages complete IT infrastructure and application management solutions. It is one of the top three solution providers in this space.

The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations.

Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market.

I have been working with the product for 20 years. 

I rate the product's stability a seven out of ten. 

I rate the tool's scalability a seven to eight out of ten. Our clients are enterprise businesses. 

I'd rate it about five on a scale of one to ten for initial setup ease because deploying the solution's not that simple. BMC Remedy is traditionally an on-premise solution, though they now offer a cloud option. Deployment typically takes at least a quarter plus for implementation.

Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow.

I rate the overall solution a seven out of ten. 

With automation, BMC Remedy becomes a much more useful tool for every user. It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization. This will save time by streamlining categorization and assignment processes.

The pricing could be reduced.

I have been using BMC Remedy for three years.

I rate the solution’s stability a ten out of ten.

500+ users are using this solution daily.
I rate the solution’s scalability a ten out of ten.

I have used ManageEngine, ServiceNow, and Jira. We switched to BMC because of its multi-tenancy functionality, automation, and concurrent license.

ManageEngine provides a more cost-effective solution than others. It offers multiple functions, automation, and various programs, making it a more economical choice with extensive capabilities.

The initial setup takes a few hours and is done by a third party.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The solution is very expensive.

I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

I recommend the solution

Overall, I rate the solution an eight out of ten.

We use the solution for change management, incident management, and problem management.

The solution helps us manage, escalate, and solve incidents. It provides a single platform for all the incidents in our organization. The visibility provided by the tool is the most important feature for us. The tool shows us real-time reports and statuses of the incidents.

The inventory maintenance features must be improved. The tool is very old. The vendor must release a cloud version of the tool.

I have been using the solution for eight years.

The solution is stable.

It is very difficult to scale the solution because it is deployed on-premise. I rate the scalability an eight out of ten.

We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.

Neutral

The initial setup is easy. I rate the ease of setup a ten out of ten. We could start working with the product without much help.

I did the deployment myself.

Other tools, like ServiceNow, are more powerful.

Overall, I rate the product a seven out of ten.

I am using BMC Remedy Asset Management for assent and license management.

The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.

BMC Remedy Asset Management could improve by adding intuitive dashboards.

I have been using BMC Remedy Asset Management for a few months. 

The stability of BMC Remedy Asset Management is good.

BMC Remedy Asset Management is scalable and easy to do. 

I have not contacted support.

The setup of BMC Remedy Asset Management is easy.

We did the implementation and provided the maintenance using approximately five specialists.

The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.

BMC Remedy Asset Management is a good solution.

I rate BMC Remedy Asset Management an eight out of ten.

We use BMC Remedy Asset Management to create tickets for the help desk when we have new issues.

Remedy is very complex. There is room for improvement with the monitoring server area.

In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.

I have been using BMC Remedy Asset Management for four months.

The solution is stable.

Remedy is a scalable product. We have over 50 users.

The initial setup of BMC Remedy Asset Management was complex.

The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company.

Overall, I would rate BMC Remedy Asset Management an eight out of ten.

I have used it for checking our customer's needs, and that's going to be on most of our types of plans, from Downco, pharmacies, VIP companies, etc.

On the product, they have a number of stability, development, and networking features. You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs.

The integration could be improved. 

Another significant area of improvement is UI. The UI is not very intuitive, and it can be difficult to use for some people. It is quite outdated, I also have a lot of customer complaints about the user interface.  

I also think the pricing could be a bit lower.

We've used it for a long time. I've been using it for around 14 years. We use updated version 208.

I would rate the stability a nine out of ten. It's stable, but for a customer, you can customize the system. In addition to my desktop authorization, they are not programmed to the endpoint, which can affect the stability of the system because they can break down the database, and such.

I would rate the scalability an eight out of ten. We have around 12 to 14 customers using BMC Remedy. 

Customer service and support is about the application and the license. They open cases. Depending on the priority of the case, they can be very helpful. But if it's a lower-priority case, it takes some time. Let's say for the customer.

Neutral

We previously worked with a different product. The other solutions weren't as good. Maybe they were just prototypes, like mocktails. They weren't set up correctly, so now we've switched to BMC.

The initial setup is quite straightforward. Everything is done through the website, based on the server. 

The deployment model depends on the client. We use both on-premises and cloud solutions.

We are the system integrators. It usually takes about an hour, depending on the size of the deployment. For example, to set up one server, it takes one hour.

However, maintenance is handled by another team. There are four engineers on the team.

There are costs based on the product and the number of licenses. They also offer some subscription technologies that you can subscribe to. They have multiple products, each with different types of maintenance. They provide testing for you. Generally, a subscription is a good prospect for a device.

Overall, I would rate the solution an eight out of ten.