3CX Live Chat vs Cisco Jabber vs Skype for Business comparison

The compared 3CX and Cisco solutions aren't in the same category. 3CX is ranked #4 in LC , with an average rating of 7.0, and holds a 8.9% mindshare in the category. Cisco is ranked #6 in UC , and holds a 8.8% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

31 Views
20 Comparison Views

91% willing to recommend

Cisco Jabber

Read 4 Cisco Jabber reviews

366 Views
250 Comparison Views

100% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

3CX Live Chat

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat, Cisco Jabber, and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Text, CafeX Communications, NICE and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: March 2025).

Buyer's Guide

Live Chat

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

Live Chat

Unified Communications

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"We have not had any bugs or glitches, the solution is stable."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX is a reliable solution."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

More 3CX Live Chat pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."

"We like the easy provisioning of Skype for Business Conferencing."

"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"The calling features are most valuable, especially now as we are working remotely."

"It's a good and stable product that fits my needs."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"The security seems good."

More Skype for Business pros

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Its features for scheduling and generating reports need improvement."

More 3CX Live Chat cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Cisco Jabber is not a collaborative tool."

"I presume that very small businesses would have a tough time justifying the investment."

"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."

"There might be some invitation issues with Skype for Business."

"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."

"I don't recall coming across any big missing features."

"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."

"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

More Skype for Business cons

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"The licensing is billed on a yearly basis."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"Skype for Business' pricing is reasonable."

"I am using a corporate account for which I have not made any payments."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"I use the product's open-source version."

"We purchased an open license."

More Skype for Business pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

Healthcare Company

18%

Financial Services Firm

14%

Computer Software Company

11%

Government

10%

Educational Organization

91%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Earn 20 points

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it ...

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant wea...

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

More 3CX Live Chat Competitors

Cisco Unified Communications vs Cisco Jabber

Compared 25% of the time

Genesys PureConnect vs Cisco Jabber

Compared 25% of the time

Digium Asterisk vs Cisco Jabber

Compared 17% of the time

More Cisco Jabber Competitors

Webex vs Skype for Business

Compared 27% of the time

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 13% of the time

Cisco Meeting Server vs Skype for Business

Compared 3% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

April 2025

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

March 2025

Download Skype for Business product report

Also Known As

3CX PBX

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Information Not Available

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Find out what your peers are saying about Text, CafeX Communications, NICE and others in Live Chat. Updated: March 2025.

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