4me vs TOPdesk comparison

4me and TOPdesk are both solutions in the IT Service Management (ITSM) category. 4me is ranked #19 with an average rating of 8.0, while TOPdesk is ranked #12 with an average rating of 7.6. 4me holds a 1.2% mindshare in ISM, compared to TOPdesk’s 1.7% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

4me

Read 4 4me reviews

429 Views
246 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

990 Views
475 Comparison Views

84% willing to recommend

4me

TOPdesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and 4me are competing products in the IT service management space. Data comparisons show that 4me holds the upper hand due to its flexibility, features, and flexibility enhancing its perceived value.

Features: TOPdesk offers comprehensive integration options with customizable workflows and process automation. 4me provides robust service management capabilities, seamless collaboration features, and exceptional flexibility with service-centric functionalities.

Ease of Deployment and Customer Service: TOPdesk delivers straightforward deployment and solid customer service for smooth implementation. 4me provides a cloud-based deployment model with quick setup and adaptable support, beneficial for those needing dynamic change management.

Pricing and ROI: TOPdesk features competitive pricing and good ROI through efficient operational management tools. 4me, with possibly higher initial costs, promises significant ROI due to advanced features and scalability, appealing to enterprises seeking long-term value and service optimization.

To learn more, read our detailed 4me vs. TOPdesk Report (Updated: January 2025).

Buyer's Guide

4me vs. TOPdesk

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

4me

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in IT Service Management (ITSM)

12th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (14th)

Mindshare comparison

As of March 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.2%, up from 0.6% compared to the previous year. The mindshare of TOPdesk is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anneri Van Der Merwe

4me Product Manager at Blue Turtle Technologies

Impressive scalability and reliability for seamless service management

One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution is highly stable."

"I like their request management as well as their project management."

"The most valuable feature of this solution is the incident management module."

"The most valuable feature of the solution is the ticketing feature."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"It is an easy-to-use solution."

"Change management is the most critical feature."

"TOPdesk is overall very stable."

"Its ITSM approach is quite useful."

More TOPdesk pros

Cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"The solution's change management could be better."

"An operator is also a user but requires creating two different records."

"It is time-consuming to add new users."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"Change management implementation, facility management, and making reservations on assets can be improved."

"The solution should be made more user-friendly."

More TOPdesk cons

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"The solution's pricing is reasonable and not expensive."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"TOPdesk's pricing is cheaper than Jira's."

"The solution is inexpensive compared to competitors."

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Top Industries

By visitors reading reviews

Computer Software Company

28%

Healthcare Company

10%

Government

Manufacturing Company

Educational Organization

58%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 4me?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

See all answers

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

The solution should be made more user-friendly.

See all answers

Comparisons

ServiceNow vs 4me

Compared 78% of the time

ManageEngine ServiceDesk Plus vs 4me

Compared 22% of the time

More 4me Competitors

ServiceNow vs TOPdesk

Compared 44% of the time

JIRA Service Management vs TOPdesk

Compared 28% of the time

Freshdesk vs TOPdesk

Compared 15% of the time

BMC Helix ITSM vs TOPdesk

Compared 13% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

February 2025

Download 4me product report

Buyer's Guide

Help Desk Software

February 2025

Download TOPdesk product report

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Information Not Available

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

4me vs. TOPdesk

January 2025

Free Report: 4me vs. TOPdesk

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