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4me vs TOPdesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Room For Improvement

Sentiment score
6.1
4me should improve asset features by offering customization, localization, and asset discovery for better service management and integration.
Sentiment score
4.4
TOPdesk needs upgrades in change management, reporting, user interface, AI, integration, and improved modularity to match competitors.
 

Scalability Issues

Sentiment score
10.0
4me scales efficiently for any user base, supporting large organizations and implementation partners while maintaining high performance.
Sentiment score
7.5
TOPdesk's scalability is valued for IT service management but has mixed feedback, especially with increasing licenses and operator demands.
 

Setup Cost

No sentiment score available
4me provides flexible pricing at $45/user/month with all-inclusive fees, volume discounts, and is more budget-friendly than competitors.
No sentiment score available
TOPdesk pricing is user and module-based, often seen as competitive, ideal for large enterprises, less so for small.
 

Stability Issues

Sentiment score
8.7
Users praise 4me's stability, experiencing no weekend calls, allowing personal time and consistently rating it ten out of ten.
Sentiment score
7.8
TOPdesk provides stable, reliable performance, especially when hosted off-premises, with high user satisfaction and quick resolution of issues.
 

Customer Service

No sentiment score available
Sentiment score
7.6
TOPdesk's support is professional and prompt, though some seek more tailored customer service tools despite efficient fault-reporting.
 

Valuable Features

No sentiment score available
No sentiment score available
TOPdesk offers valuable IT management features, strong reporting, user-friendly ticketing, and adapts via customer feedback for increased efficiency.
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
19th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
TOPdesk
Ranking in IT Service Management (ITSM)
12th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
Help Desk Software (14th)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.0%, up from 0.6% compared to the previous year. The mindshare of TOPdesk is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Edward Carbutt - PeerSpot reviewer
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
Bruno Clemente - PeerSpot reviewer
A highly scalable solution that has good reporting features
TOPdesk has features that allow only the financial managers to approve or deny the company's dealings With TOPdesk, we can concentrate all the requests from the company to only one system, and then we can manage the team's productivity. The most valuable feature of TOPdesk is the reports. We…
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
31%
Government
9%
Wholesaler/Distributor
8%
Manufacturing Company
8%
Educational Organization
60%
Computer Software Company
9%
Financial Services Firm
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
What do you like most about TOPdesk?
The most valuable feature of TOPdesk is the reports.
What is your experience regarding pricing and costs for TOPdesk?
The solution's pricing is reasonable and not expensive.
What needs improvement with TOPdesk?
The solution should be made more user-friendly.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Information Not Available
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about 4me vs. TOPdesk and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.