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Adobe Workfront vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Adobe Workfront enhances efficiency, collaboration, and productivity, offering ROI through reduced costs, real-time updates, and improved user satisfaction.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management boosts ROI by unifying teams, improving visibility, and accelerating time to market.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
7.7
Adobe Workfront customer service is praised for responsiveness and expertise, despite occasional delays or costly advanced support.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management offers effective support and resources, though personalized responses and response times could improve.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.3
Adobe Workfront scales well for various organizations, managing users and projects smoothly with high performance and adaptable scalability.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management excels in scalability and project management, widely recognized for adaptability and multi-project reliability.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
7.0
Adobe Workfront is generally stable, with minimal downtime, quick issue resolutions, and requires modern browsers for optimal performance.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management boasts 99.9% uptime with strong stability, quick issue resolution, and high customer satisfaction.
 

Room For Improvement

Adobe Workfront needs faster updates, user-friendly design, improved integrations, flexible customization, and better documentation for enhanced usability.
ServiceNow Strategic Portfolio Management needs upgrades in usability, cost efficiency, integration, setup simplicity, and real-time reporting performance.
Integration with Azure DevOps could be improved to facilitate better communication between the two systems.
The integration of artificial intelligence is something my customer is considering for future upgrades.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
Making the product more cost-beneficial would help more organizations consider investing in it.
 

Setup Cost

Adobe Workfront pricing varies by license type, with significant subscription fees but potential discounts for existing Adobe customers.
ServiceNow Strategic Portfolio Management is costly, with pricing complexity and additional fees, but offers value for larger organizations' ROI.
If a company is prepared to get a return on the investment, the price is worth it.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
It's a bit costly currently.
 

Valuable Features

Adobe Workfront enhances collaboration and decision-making with customizable templates, workflow management, and strong integration supporting agile and waterfall methodologies.
ServiceNow Strategic Portfolio Management excels in integration, user-friendly dashboards, agile project tracking, and aligning with business goals.
The system aids in supporting demand management and producing high-level status reports.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
 

Categories and Ranking

Adobe Workfront
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Management Software (6th), Digital Asset Management (1st)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Portfolio Management (1st), Enterprise Agile Planning Tools (5th)
 

Featured Reviews

Graham Sprague - PeerSpot reviewer
Centralized task management and simplified creative collaboration but interface is inconsistent
Adobe Workfront could improve its interface, which may benefit from an overhaul for better consistency between the web interface and the API. The current setup was not originally designed API-first, leading to some confusion and differences in available functions. Additionally, the low-code environment in Workfront Fusion is beneficial yet sometimes limiting, and it might be more powerful with enhancements.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
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Top Industries

By visitors reading reviews
Educational Organization
62%
Financial Services Firm
7%
Computer Software Company
5%
Healthcare Company
4%
Financial Services Firm
16%
Manufacturing Company
13%
Healthcare Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Workfront?
I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application.
What is your experience regarding pricing and costs for Workfront?
Workfront incurs around a hundred thousand plus dollars per year. Licensing is strict, particularly with free accounts, however, it offers flexibility in project access, which could be enhanced fur...
What needs improvement with Workfront?
Adobe Workfront could improve its interface, which may benefit from an overhaul for better consistency between the web interface and the API. The current setup was not originally designed API-first...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
If a company is prepared to get a return on the investment, the price is worth it. ServiceNow Strategic Portfolio Management is ready for a future organization, but if the organization isn't ready,...
What needs improvement with ServiceNow Strategic Portfolio Management?
The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often ado...
 

Also Known As

AtTask, Workfront DAM
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Advance Autoparts, Emerson, Covario, Cisco, Caroma, TREK, Sapient Nitro, ATB, LexisNexis, CarPhone Warehouse
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Adobe Workfront vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2025.
847,772 professionals have used our research since 2012.