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Adobe Workfront vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Adobe Workfront improved productivity, collaboration, and organization, reducing costs and timelines with enhanced task management and broad user adoption.
Sentiment score
8.1
ServiceNow Strategic Portfolio Management boosts ROI by enhancing collaboration, improving insights, and reducing costs through effective integration and planning.
 

Customer Service

Sentiment score
7.7
Adobe Workfront's customer service is praised for expertise and responsiveness, with some noting delays and others appreciating dedicated support.
Sentiment score
6.7
ServiceNow Strategic Portfolio Management support is praised for effectiveness, though some users desire faster response times and personalized assistance.
 

Scalability Issues

No sentiment score available
Sentiment score
7.6
ServiceNow Strategic Portfolio Management is scalable, customizable, and ideal for large enterprises, despite occasional hosting performance issues.
 

Stability Issues

Sentiment score
6.9
Adobe Workfront offers reliable performance with occasional slowness, minimal issues, quick bug fixes, and effective communication during outages.
Sentiment score
8.1
ServiceNow Strategic Portfolio Management is highly stable, with responsive support despite occasional slow performance during large tasks or customizations.
 

Room For Improvement

Adobe Workfront needs improved customization, user interface, report generation, and enhanced integration and visualization to match competitor capabilities.
ServiceNow's Strategic Portfolio Management needs better usability, integration, reporting, and support, with room for enhanced automation and Agile features.
 

Setup Cost

Adobe Workfront is costly but offers scalability and flexibility, with potential discounts for enterprises with 50+ employees.
ServiceNow Strategic Portfolio Management is pricey and complex, often benefiting larger enterprises more than medium-sized companies.
 

Valuable Features

Adobe Workfront offers comprehensive project management, customizable workflows, and efficient collaboration, enhancing visibility and adaptability for diverse business needs.
ServiceNow Strategic Portfolio Management offers user-friendly, integrated project management with Agile features and comprehensive demand, resource, and analytics tools.
 

Categories and Ranking

Adobe Workfront
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
33
Ranking in other categories
Project Management Software (9th), Digital Asset Management (1st)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
31
Ranking in other categories
Project Portfolio Management (1st), Enterprise Agile Planning Tools (5th)
 

Featured Reviews

Graham Sprague - PeerSpot reviewer
Centralized task management and simplified creative collaboration but interface is inconsistent
Adobe Workfront could improve its interface, which may benefit from an overhaul for better consistency between the web interface and the API. The current setup was not originally designed API-first, leading to some confusion and differences in available functions. Additionally, the low-code environment in Workfront Fusion is beneficial yet sometimes limiting, and it might be more powerful with enhancements.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
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Top Industries

By visitors reading reviews
Educational Organization
69%
Financial Services Firm
6%
Computer Software Company
4%
Healthcare Company
3%
Financial Services Firm
15%
Manufacturing Company
13%
Government
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Workfront?
I can say it is a powerful tool. We have everything in-house in that tool, like, creating reports, dashboards, creating various workflows, and everything we have inside one application.
What is your experience regarding pricing and costs for Workfront?
Workfront incurs around a hundred thousand plus dollars per year. Licensing is strict, particularly with free accounts, however, it offers flexibility in project access, which could be enhanced fur...
What needs improvement with Workfront?
Adobe Workfront could improve its interface, which may benefit from an overhaul for better consistency between the web interface and the API. The current setup was not originally designed API-first...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is average. They always have some extra options to add. I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What needs improvement with ServiceNow Strategic Portfolio Management?
If we have enough information, we can address issues from the cloud to the top level of the organization. This allows us to see if our resources are being allocated properly from an executive persp...
 

Also Known As

AtTask, Workfront DAM
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Learn More

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Overview

 

Sample Customers

Advance Autoparts, Emerson, Covario, Cisco, Caroma, TREK, Sapient Nitro, ATB, LexisNexis, CarPhone Warehouse
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Adobe Workfront vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.