Atera vs HaloITSM comparison

Atera and HaloITSM are both solutions in the IT Service Management (ITSM) category. Atera is ranked #13 with an average rating of 9.0, while HaloITSM is ranked #15 with an average rating of 9.0. Atera holds a 2.4% mindshare in ISM, compared to HaloITSM’s 2.8% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of HaloITSM users who would recommend it.

Atera

Read 15 Atera reviews

1,129 Views
727 Comparison Views

93% willing to recommend

HaloITSM

Read 3 HaloITSM reviews

733 Views
475 Comparison Views

100% willing to recommend

Atera

HaloITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Atera and HaloITSM are comprehensive IT management solutions. Atera focuses on affordable pricing and strong support, while HaloITSM offers advanced features for a higher price.

Features: Atera provides all-in-one remote monitoring, automated tasks, and patch management. HaloITSM includes ITIL-aligned service management, extensive configurability, and an intuitive service catalog. The difference is in HaloITSM's service management depth, appealing to those prioritizing ITIL processes.

Ease of Deployment and Customer Service: Atera offers straightforward cloud-based deployment and highly responsive customer support. HaloITSM's deployment is also cloud-based but allows for customized implementations suitable for larger enterprises needing flexibility. While both have strong customer service, HaloITSM's flexibility is beneficial for large-scale operations.

Pricing and ROI: Atera's subscription-based pricing provides predictable costs, ideal for small to mid-sized businesses looking to manage IT expenses. HaloITSM has a higher initial cost, reflecting its richer features, delivering substantial ROI for larger enterprises through enhanced operational efficiency and IT service improvement.

To learn more, read our detailed Atera vs. HaloITSM Report (Updated: April 2025).

Buyer's Guide

Atera vs. HaloITSM

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (11th)

HaloITSM

Ranking in IT Service Management (ITSM)

15th

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.4%, down from 3.0% compared to the previous year. The mindshare of HaloITSM is 2.8%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Abhilash Sherkane

Practitioner - Service Management at Peristent Systems

An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities

The product’s UI is very good. The tool’s performance is very good. The overall performance of the tool and the navigation is fast. It is very responsive. It has a lot of out-of-the-box integration capabilities with some of the common tools that we want to integrate. If something is not available out of the box, creating or configuring a new integration on HaloITSM is easier compared to other tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are automatic batch matching and unattended support access."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"It is reliable, and when it is working, it works without issues."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"The product’s UI is very good."

"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."

"The most valuable aspect is that is is codeless."

Cons

"Having more freedom to perform identity access management would be great."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"Customization could be improved."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

More Atera cons

"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."

"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."

"The product does not have its own orchestration engine."

Pricing and Cost Advice

"The price is reasonable for what we require."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"As an internal IT, it's gold right there. It is money in the bank."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Atera happened to have the best pricing model."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

More Atera pricing and cost advice

"The product’s pricing is competitive and less complicated."

"It's $69 per user per month. Only administrators need a license, and there is no limit to the number of endpoints."

"The solution's pricing model is good. Also, they still follow the old concurrent licensing method."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Retailer

Educational Organization

Computer Software Company

12%

Government

Healthcare Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about HaloITSM?

The product’s UI is very good.

See all answers

What is your experience regarding pricing and costs for HaloITSM?

The product’s pricing is competitive and less complicated. There is only one license cost, which includes all the components. There's no additional cost component for separate modules. It makes it ...

See all answers

What needs improvement with HaloITSM?

The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.

See all answers

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download HaloITSM product report

Also Known As

No data available

NetHelpDesk

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

HaloITSM

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Innocent Drinks, SKY TV, Sports Direct, Suzuki, Siemens, NHS, Cardiff City Council, Atos, AO.com, Ambitious about Autism, SEPA, York University etc.

Buyer's Guide

Atera vs. HaloITSM

April 2025

Free Report: Atera vs. HaloITSM

Find out what your peers are saying about Atera vs. HaloITSM and other solutions. Updated: April 2025.

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