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Atlassian Confluence vs OpenText Documentum comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (2nd), Knowledge Management Software (1st)
OpenText Documentum
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
Enterprise Content Management (2nd)
 

Mindshare comparison

Atlassian Confluence and OpenText Documentum aren’t in the same category and serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 15.1%, down 19.6% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 12.6% mindshare, up 10.5% since last year.
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"It is easy to use."
"The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else."
"It's extremely intuitive."
"This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance."
"We have found limiting permissions and history very valuable."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"The most valuable feature is the management."
"I recommend Documentum as it supports big systems and offers good integration."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The most valuable features of this solution are the security, storage, and document search capability."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"It is quite good."
 

Cons

"I think the couple of improvement areas would be around Markdown support and support for adding code."
"They can improve the table feature of Confluence. It is currently not adequate."
"The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at."
"The UX is a little bit all over the place."
"The price could be improved. I have heard that certain adjustments would be made in 2024 and that it will then be more expensive, but I don't know the specifics."
"This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there."
"The scalability for larger companies could be improved."
"The software does not currently have any kind of AI integration."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"OpenText Documentum needs to improve its support."
"The BPM side should be improved."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"An area that needs to improve is how to reduce storage space on the AWS site."
 

Pricing and Cost Advice

"Licenses are quite expensive"
"We have to pay licensing fees."
"The price of the on-premises data center version is too expensive."
"There is a license needed to use Atlassian Confluence."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"The issues I have with the pricing are in respect to the add-ons."
"We pay $350 a month to use the solution."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"The product is expensive."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
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Top Industries

By visitors reading reviews
Educational Organization
71%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
3%
Financial Services Firm
19%
Government
12%
Computer Software Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
 

Also Known As

Confluence
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: April 2025.
848,989 professionals have used our research since 2012.