OpenText Operations Bridge and Auvik Network Management are competing in the IT infrastructure monitoring category. OpenText has the upper hand in integration and event correlation capabilities, while Auvik excels in ease of deployment and network discovery.
Features: OpenText Operations Bridge offers extensive integration and event correlation capabilities, scalability, and automation features, transforming infrastructure monitoring into a centralized system. Auvik Network Management excels in network discovery and topology visualization, providing quick, actionable alerts and seamless network mapping. ANM also ensures comprehensive device visibility.
Room for Improvement: OpenText Operations Bridge users express the need for simplified deployment, scalability improvements, and enhanced user experience and performance, with concerns about complex licensing and support challenges. ANM users seek improvements in reporting capabilities, customization, and integration with various vendors and platforms, and find the network mapping less intuitive.
Ease of Deployment and Customer Service: OpenText Operations Bridge faces challenges in deployment complexity, especially on-premises, with mixed customer service reviews. ANM thrives with cloud-based deployment, simplifying setup and gaining positive feedback for customer support, despite varied technical support experiences.
Pricing and ROI: OpenText Operations Bridge is viewed as expensive with complex licensing, catering to larger enterprises with potential high ROI if fully utilized. Auvik Network Management is praised for its clear per-device pricing model, benefiting smaller to mid-sized organizations, offering fair value and insights for monitoring, delivering clear ROI through operational efficiencies.
They were knowledgeable and responded quickly with accurate and useful information.
Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.
OpenText goes out to bring the right people to answer any inquiries I have.
The platform scales well and supports our organizational needs.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Splunk is more business-friendly due to its prettier interface.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues.
With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.